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Cited by 1,350Telemedicine and Telehealth ImplementationPatient Satisfaction in HealthcareTechnology Use by Older Adults

The DOI matches its Crossref record; 63 of the 63 references it cites were found in a registry or an index.

Telehealth and patient satisfaction: a systematic review and narrative analysis

Open access
Kruse, Clemens Scott, Krowski, Nicole, Rodriguez, Blanca, Tran, Lan, Vela, Jackeline, Brooks, Matthew·2017·BMJ Open
DOI 10.1136/bmjopen-2017-016242PMC PMC5629741
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Abstract

Background: The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations. Objective: The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency. Methods: Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE. Results: 2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences. Conclusion: This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems.

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Figure 1 Literature search process with inclusion and exclusion criteria. CINAHL, Cumulative Index of Nursing and Allied Health Literature.
Figure 1 Literature search process with inclusion and exclusion criteria. CINAHL, Cumulative Index of Nursing and Allied Health Literature.CC BY-NC · PubMed Central

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  1. Cambridge Dictionary Effective. dictionary.cambridge.org/dictionary/English/effective (accessed 30 Apr 2017).

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Metadata

Authors
Kruse, C. S., Krowski, N., Rodriguez, B., Tran, L., Vela, J., & Brooks, M.
Affiliations
Texas State University (US)
Corresponding author
Kruse, Clemens Scott
ORCID
Venue
BMJ Open
Publisher
BMJ
Published
2017-08
Volume
7
Issue
8
Pages
e016242
ISSN
2044-6055 (ISSN-L)
DOI
10.1136/bmjopen-2017-016242
PMC
PMC5629741
OpenAlex
W2743899933
Cited by
1,350
References
63
Citations by year
2026: 154 · 2025: 192 · 2024: 171 · 2023: 189 · 2022: 218 · 2021: 230 · 2020: 139 · 2019: 33 · 2018: 21 · 2017: 2
FWCI
8.66
Type
journal article
Language
en
Open access
Licence
cc-by-nc
Locations
  • BMJ Open (publishedVersion, cc-by-nc)
  • PubMed Central (publishedVersion, cc-by-nc)
  • PubMed (publishedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
Funders
Texas State University
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
  • Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
  • Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
Keywords
telemedicine, patient satisfaction, effectiveness, efficiency, ease of use, cost, travel time, patient communication
MeSH terms
Humans, Patient Satisfaction, Telemedicine

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