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Awareness and coordination in shared workspaces
Open accessAbstract
Awareness of individualand group activities is critical to successful collaboration and is commonly supported in CSCW systems by active, information generation mechanisms separate from the shared workspace.These mechanisms pena~ise information providers, presuppose relevance to the recipient, and make access difficult, We discuss a study of shared editor use which suggests that awareness information provided and exploited passively through the shared workspace, allows users to move smoothly between close and loose collaboration, and to assign and coordinate work dynamically.Passive awareness mechanisms promise effective support for collaboration requiring this sort of behaviour, whilst avoiding problems with active approaches.
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“Moreover, awareness is a mandatory requirement for coordinating group activities, independent of the domain [62].”
From Challenges and barriers in virtual teams: a literature review (2020) · cites this paper as [62]
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“This labour is a specific type of awareness and coordination work, as defined in the computer-supported cooperative work (CSCW) field [25, 34], that is required to maintain a shared understanding in the face of representational breakdowns.”
From Accessibility-Driven Information Transformations in Mixed-Visual Ability Work Teams (2026) · cites this paper as [25]
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“This paper presents an approach to foster awareness during the collaboration of distributed users by helping them to build mental models of the activities of other users [13] thus providing a better context for each configurer [14].”
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A theory of branches as goals and virtual teams
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“Based on findings that awareness is important in large projects [8] and that lack of such awareness in software development can have detrimental effects [9], we assert that in certain scenarios, there may be adverse effects due to the insulation that branches afford software teams.”
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Why do you ask all those questions? Supporting client profiling in financial service encounters
Kilic, M., Dolata, M., & Schwabe, G. (2017) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2017.572 · Cited by 20
“Generally, awareness refers to the understanding of activities that happen in a collaborative setting that give the context to own activities [10, 11].”
BackgroundNorris, W., Voida, A., Palen, L. A., & Voida, S. (2019) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3359200 · Cited by 20
“…integrated into Slack or overlaid on the coordination-oriented communication channel might also help to address and mitigate these instances of uncertainty and anxiety. and awareness [14], with the added complexity of supporting a relatively large-scale team for a relatively short duration of time.”
BackgroundCrowston, K., Saltz, J., Rezgui, A., Hegde, Y., & You, S. (2019) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3359219 · Cited by 21
“Similarly, in contrast to active awareness (one participant calling for the attention of another), Dourish & Bellotti [28] argued for the importance of passive awareness mechanisms, which can be interpreted as supporting stigmergy.”
BackgroundContext-Aware Notification Management in an Integrated Collaborative Environment
Ardissono, L., Bosio, G., Goy, A., & Petrone, G. (2009) · Institutional Research Information System University of Turin (University of Turin) · Cited by 19
Ribeiro, E. S., Ribeiro, E., Monteiro, N. A., & Mussel, M. C. (2013) · LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas) · Cited by 20
Providing awareness in multi-synchronous collaboration without compromising privacy
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“Awareness, defined by Dourish [8] as an “understanding of the activities of others which provides a context for your own activity”, has been identified by the CSCW community as one of the most important issues in collaborative document authoring, independently of the collaboration mode.”
BackgroundSupporting Cooperation through Customisation: The Tviews Approach
Wasserschaff, M., & Bentley, R. (1997) · Computer Supported Cooperative Work (CSCW) · doi:10.1023/a:1008669529630 · Cited by 20
“…the potential of a groupware system which allows end-users to adapt system features and use them in different ways, and in some cases to negotiate and evolve methods of working which establish and maintain a common context for the group (Beck and Bellotti, 1993; Dourish and Bellotti, 1992).”
BackgroundInfluentialIncreasing the interpretive flexibility of information systems through embedded application systems
Käkölä, T. K. (1995) · Accounting Management and Information Technologies · doi:10.1016/0959-8022(95)90015-2 · Cited by 20
Dourish, P., Bentley, R., Jones, R., & MacLean, A. (1999) · International ACM SIGGROUP Conference on Supporting Group Work (GROUP) · doi:10.1145/320297.320341 · Cited by 20
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BackgroundSelf-citationAwareness and cooperative work: the POLITeam approach
Sohlenkamp, M., Fuchs, L., & Genau, A. (2002) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.1997.665659 · Cited by 20
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MethodTeam Situation Awareness: A Review of Definitions and Conceptual Models
She, M., & Li, Z. (2017) · Lecture notes in computer science · doi:10.1007/978-3-319-58472-0_31 · Cited by 19
The role of team cognition in collaborative information seeking
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“Yet when awareness is discussed within the CSCW and CIS literature, the focus has been awareness as part of an interactional perspective .”
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Making Decisions From a Distance
Lee, M. K., Fruchter, N., & Dabbish, L. (2015) · ACM Conference on Computer Supported Cooperative Work (CSCW) · doi:10.1145/2675133.2675288 · Cited by 23
Facilitating the reuse process in distributed collaboration
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“User awareness in a collaborative system is defined as the way users perceive their collaborators and what they are doing, without direct communication [6].”
BackgroundEvaluating practice-centered awareness in cross-boundary telehealth decision support systems
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“…from this work – ontological, stereotyped and situated awareness – resonates nicely with the roles of high and low-levels of awareness described by Dourish and Bellotti (1992), and enables sense-making of who, what, where, when, why, and how questions about what other users are doing (Dobre,…”
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“Dourish and Belloti [12] defined awareness as “an understanding of the activities of others, which provides a context for your own activity”.”
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Hattori, L., & Lanza, M. (2009) · ACM/IEEE International Conference on Software Engineering: Companion Proceedings (ICSE-Companion) · doi:10.1109/icse-companion.2009.5070987 · Cited by 19
“We consider awareness as an understanding of the activities of others, providing a context for one’s activities [1], and also leading to an increased “habitability” of the code [3].”
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“Il est clair qu’un enjeu majeur du CSCW, et par voie de conséquence du CSCL, est la notion d'awareness collaboratif, comme le montrent (Dourish et Bellotti, 1992), (Gutwin et. al, 1996b).”
BackgroundUsing electronic health record systems in diabetes care
Veinot, T. C., Zheng, K., Lowery, J. C., Souden, M., & Keith, R. E. (2010) · International Health Informatics Symposium · doi:10.1145/1882992.1883026 · Cited by 19
“The development of a collaborative follow-up technique using note co-signing also resonates with prior research regarding the importance of mutual awareness to collaborative work [19].”
MethodIncreasing Collocated People's Awareness of the Mobile User's Activities
Jarusriboonchai, P., Malapaschas, A., Olsson, T., & Väänänen, K. (2016) · ACM Conference on Computer Supported Cooperative Work (CSCW) · doi:10.1145/2818048.2819990 · Cited by 19
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BackgroundModelling Situated Actions in Collaborative Hypertext Databases
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An analysis of the hypertext versioning domain
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Awareness Support in Collaborative System: Reviewing Last 10 Years of CSCW Research
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Evaluation of a pervasive awareness system designed for busy parents
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“This awareness is intended to provide a context for one’s own activities [10] but also for one’s own experiences and social relations.”
BackgroundFrom Episodes to Continuity of Care: a Study of a Call Center for Supporting Independent Living
Farshchian, B. A., Vilarinho, T., & Marius Mikalsen, A. (2017) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-017-9262-4 · Cited by 20
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“Furthermore, the various collaboration scenarios might also rely on different kinds of awareness mechanisms [23, 53].”
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“Following this idea, in the CSCW (Computer Supported Cooperative Work) field we can find some proposals of awareness systems that adapt their functionalities to the different participants’ roles [ 4 ], [5].”
MethodAdapting collaborative radiological practice to low-resource environments
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“Situational awareness has also been influential in the CSCW community, where the notion of awareness was defined as “an understanding of the activities of others, which provides a context for your own activity” (Dourish and Bellotti 1992 p. 107) and has become a major field of research.”
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“Visual feedback is fundamental in supporting situation awareness (Dourish and Bellotti, 1992; Carroll et al., 2006; Daly-Jones et al., 1998; Kraut et al., 2003; Wu et al., 2013) by enabling collaborators to monitor task status and their partner's activities; speakers can assess the progress of the…”
Adapting Interaction Analysis to Support Evaluation and Regulation: A Case Study
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Towards a Practice Understanding of the Creation of Awareness in Distributed Work
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“Section 4 presents the groupware model for awareness mechanisms [8].”
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“We note however that we did not get the sense that the participants had the high degree of awareness that has been documented for other systems such as media spaces [3].”
BackgroundInfluentialSupporting dynamic interdependencies among collaborative activities
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“Group awareness was coined by Dourish and Bellotti (1992) in computer-assisted collaborative learning (CSCL), referring to understanding individual interaction with others in a collaborative learning activity to enhance the master of collaborative context and promote the collaborative learning…”
BackgroundSpaceBlender: Creating Context-Rich Collaborative Spaces Through Generative 3D Scene Blending
Numan, N., Rajaram, S., Kumaravel, B. T., Marquardt, N., & Wilson, A. D. (2024) · ACM Symposium on User Interface Software and Technology (UIST) · doi:10.1145/3654777.3676361 · Cited by 19
“This design choice was made in consideration of the importance of mutual awareness in collaborative scenarios [17, 26].”
BackgroundCollaboration in Translation: The Impact of Increased Reach on Cross-organisational Work
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“In order to implement this feature, it is necessary to produce shared feedbacks when the users interact with the system [9].”
BackgroundCoordination Mechanisms for Self-Organized Work in an Emergency Communication Center
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“Dourish and Bellotti [15] described a role as an individual’s relationship to the shared objects of work and to other participants, typically linked to a set of operations which can be performed.”
BackgroundInfluentialAsymmetric collaboration in virtual reality
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“Naturally, this involves monitoring both the shared space and others, as well as displaying one’s activities to the group [14].”
BackgroundCollaborative Learning in Virtual Classroom Scenarios
Allmendinger, K., Kempf, F. J., & Hamann, K. (2009) · Lecture notes in computer science · doi:10.1007/978-3-642-04636-0_33 · Cited by 17
“Being aware of the activities of others, and thus having “group awareness,” serves as a background for own activities [ 12 ].”
BackgroundPerceived Sociability and Social Presence in a Collaborative Serious Game
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“Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. contexts, CSCW (Computer-Supported Cooperative Work) (Dourish & Bellotti, 1992), and in school contexts, CSCL (Computer-Supported Collaborative Learning) (Koschmann,1996), has become increasingly essential when…”
BackgroundNegotiating Common Ground in Distributed Agile Development: A Case Study Perspective
Modi, S., Abbott, P. Y., & Counsell, S. (2013) · IEEE International Conference on Global Software Engineering (ICGSE) · doi:10.1109/icgse.2013.18 · Cited by 17
“Dourish & Bellotti [20] define awareness as “an understanding of the activities of others, which provides a context for your own activities”.”
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“[7 ] Although the 3C Model has been used primarily to evaluate collaboration tools in software development (e.g., [46, 31, 39]), it represents one of the first approaches allowing for an analysis of collaboration processes.”
MethodSpatial Control of Interactive Surfaces in an Augmented Environment
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Designing mobile awareness cues
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“Dourish and Bellotti's research suggests that referencing is an important activity, and that absence of inter-referential support hinders communication [4].”
BackgroundKaplan, N., & Chisik, Y. I. (2005) · ACM/IEEE Joint Conference on Digital Libraries · doi:10.1145/1065385.1065439 · Cited by 17
“Digital spaces are known to attenuate participants’ awareness of the social context of their activities [ 10 ].”
BackgroundLearner-Space Knowledge Awareness Map in Computer Supported Ubiquitous Learning
El-Bishouty, M. M., Ogata, H., & Yano, Y. (2006) · IEEE International Conference on Wireless, Mobile and Ubiquitous Technology in Education (WMUTE) · doi:10.1109/wmte.2006.261357 · Cited by 17
“[8] Dourish, P. and Bellotti, V. (1992).”
BackgroundSharing Knowledge on Knowledge - The eXact Peripheral Expertise Awareness System
Markus Won, C., & Volkmar Pipek, A. (2020) · PubMed · doi:10.3217/jucs-009-12-1388 · Cited by 17
“This idea was integrated in the context of computer-supported cooperative work where events relevant to the working context are stored and distributed to the users [Dourish and Bellotti 92], [Rodden 96], [Benford and Fahlen 93].”
MethodLehikoinen, J. T., & Kaikkonen, A. (2006) · International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI) · doi:10.1145/1152215.1152228 · Cited by 17
An agent-based infrastructure for enterprise integration
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“Timely solutions to these scenarios are crucial to agile manufacturing, especially in the era of globalization, automation, and telecommunication [13].”
BackgroundAwareness modelling and its application in cooperative network management
Daneshgar, F., & RAY, P. K. (2002) · IEEE International Conference on Parallel and Distributed Systems (ICPADS) · doi:10.1109/icpads.2000.857718 · Cited by 17
“Many definitions currently exist for the term ‘awareness’ within the field of CSCW (see [ 11, [ 4 ], and [5]).”
BackgroundNomatic: Location By, For, and Of Crowds
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“TheHuman-Computer InteractionandComputerSupportedCooperativeWork literaturehasthoroughlydocumentedthevalueanduseof“awareness technologies” tosupportandimprovedistributedgroupwork [28, 29, 30, 31, 32, 33].”
Defining and Supporting Concurrent Engineering Policies in SCM
Estublier, J., García, S., & Vega, G. (2003) · Lecture notes in computer science · doi:10.1007/3-540-39195-9_1 · Cited by 17
NetEdit: A Collaborative Editor
Zafer, A. A. (2001) · VTechWorks (Virginia Tech) · Cited by 18
Johnson, J. G., Sharkey, T., Butarbutar, I. C., Xiong, D., Huang, R., Sy, L. E., & Weibel, N. (2023) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581444 · Cited by 19
“When removed from the physical task environment, the collaborative system becomes the sole source of information that experts use to gain situational awareness [26, 31] and build the common ground required for object-focused communication [16, 18].”
BackgroundPolicy-based Awareness Management (PAM): Case study of a wireless communication system at a hospital
Talaei‐Khoei, A., Solvoll, T. G., RAY, P. K., & Parameshwaran, N. (2011) · Journal of Systems and Software · doi:10.1016/j.jss.2011.05.024 · Cited by 16
Designing for Redundancy: Nurses Experiences with the Wireless Nurse Call System
Klemets, J., Erik, E. T., & Lill, K. (2013) · Studies in health technology and informatics · doi:10.3233/978-1-61499-289-9-328 · Cited by 16
“Dourish and Belotti define awareness as “an understanding of the activities of others, which provides a context for your own activity”, shared feedback being, for example, one aspect to support in order to further assist collaborative work [24].”
BackgroundLaufer, L., Halácsy, P., & Somlai-Fischer, A. (2011) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/1979742.1979673 · Cited by 16
“This partitioning of the work is a crucial part of the collaboration process.[5] In Prezi Meeting it is very easy to carry out; partners are not disturbing each other as they can see everyone’s position through the whole process.”
BackgroundSocialCDE: a social awareness tool for global software teams
Calefato, F., & Lanubile, F. (2013) · ACM Joint European Software Engineering Conference and Symposium on the Foundations of Software Engineering (ESEC/FSE) · doi:10.1145/2491411.2494592 · Cited by 16
“Int’l Conf. on Computer Supported Cooperative Work (CSCW '92), Toronto, ON, Canada, Nov 1-4, 1992, pp. 107-114.”
BackgroundNitschke, C. S., & Williams, S. P. (2018) · Procedia Computer Science · doi:10.1016/j.procs.2018.10.078 · Cited by 16
Freitas, D. P., Borges, M. R. S., & de Carvalho, P. V. R. (2019) · Behaviour and Information Technology · doi:10.1080/0144929x.2019.1621933 · Cited by 17
Toward Video-Conferencing Tools for Hands-On Activities in Online Teaching
Labrie, A., Mok, T., Tang, A., Lui, M., Oehlberg, L., & Poretski, L. (2022) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3492829 · Cited by 18
“The Computer Supported Cooperative Work (CSCW) community has contributed a multitude of video communication platforms to support remote hands-on tasks [18, 42, 72, 73, 84], and explored the ability of collaborative groupware to support users’ mutual awareness [12, 25, 26].”
BackgroundEyeMeet: A Joint Attention Support System for Remote Meetings
Langner, M., Toreini, P., & Maedche, A. (2022) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3491101.3519792 · Cited by 16
“Being aware of the involved collaborators is a well known challenge in remote collaboration [8].”
BackgroundChallenges and Perspectives for Cooperative Work on the Web
Dix, A. J. (2013) · Cited by 16
The shared online whiteboard: An assistance tool to synchronous collaborative design
Metz, S. M.-V., Marin, P., & Vayre, É. (2015) · European Review of Applied Psychology · doi:10.1016/j.erap.2015.08.001 · Cited by 16
Context-linked virtual assistants for distributed teams
Poon, S. S., Thomas, R. C., Aragon, C., & Lee, B. (2008) · ACM Conference on Computer Supported Cooperative Work (CSCW) · doi:10.1145/1460563.1460623 · Cited by 16
“Dourish and Bellotti [5] introduce the idea of shared feedback, where information on an individual's activities is passively collected and presented within the shared workspace, allowing individuals to organize collaborative work without the effort of explicit exchanges of task updates.”
BackgroundLuff, P., Yamashita, N., Kuzuoka, H., & Heath, C. (2011) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1978942.1978951 · Cited by 16
A study of awareness in multimedia search
Villa, R., Gildea, N., & Jose, J. M. (2008) · ACM/IEEE Joint Conference on Digital Libraries · doi:10.1145/1378889.1378926 · Cited by 16
“ABSTRACT Awareness of another's activity is an important aspect of facilitating collaboration between users, enabling an “understanding of the activities of others” [1].”
BackgroundA Model of Personalized Collaborative Computer Support Ubiquitous Learning Environment
El-Bishouty, M. M., Ogata, H., & Yano, Y. (2008) · IEEE International Conference on Advanced Learning Technologies (ICALT) · doi:10.1109/icalt.2008.55 · Cited by 16
“Dourish and Bellotti [12] defined Awareness as the understanding of the activities of others, which provides a context for your own activity.”
BackgroundMOBILITY SUPPORT FOR DISTRIBUTED COLLABORATIVE TEAMWORK
Johanson, M., & Törlind, P. (2004) · Diva portal (Dalarna University Library) · Cited by 16
Group Awareness in Computer-Supported Collaborative Learning Environments
Ghadirian, H., Ayub, A. F. M., Silong, A. D., Bakar, K. B. A., & Hosseinzadeh, M. (2016) · International Education Studies · doi:10.5539/ies.v9n2p120 · Cited by 16
“Dourish and Bellotti (1992) defined awareness as “an understanding of the activities of others, which provides a context to your own activity.”
BackgroundHolen-Rabbersvik, E., Thygesen, E., Eikebrokk, T. R., Fensli, R. W., & Slettebø, Å. (2018) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-018-0701-z · Cited by 16
“to ensure that individual contributions are relevant to the groups activity as a whole,” [49] (p.”
Background‘Aware of What?’ A Formal Model of Awareness Systems That Extends the Focus-Nimbus Model
Metaxas, G., & Markopoulos, P. (2008) · Lecture notes in computer science · doi:10.1007/978-3-540-92698-6_26 · Cited by 16
“In the domain of group-work where awareness systems were first studied, awareness has been defined as “an understanding of activities of others that provides a context for your own activities” [8].”
BackgroundWiese, J., Biehl, J. T., Turner, T., van Melle, W., & Girgensohn, A. (2011) · International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI) · doi:10.1145/2037373.2037441 · Cited by 16
“Dourish and Bellotti [8] studied how workers collaborate to write papers.”
BackgroundManaging Context-Dependent Workspace Awareness in an e-Collaboration Environment
Ardissono, L., Bosio, G., Goy, A., Petrone, G., & Segnan, M. (2009) · IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT) · doi:10.1109/wi-iat.2009.226 · Cited by 16
“WORKSPACE AWARENESS AND INTERRUPTION The effects of interruptions on people s activities have been thoroughly studied in the literature: it has been repeatedly noted that an interruption has a disruptive effect on both a user s task performance and emotional state [6].”
Background
Metadata
- Authors
- Dourish, P., & Bellotti, V.
- Affiliations
- Xerox (United Kingdom) (GB)
- Venue
- Proceedings of the 1992 ACM conference on Computer-supported cooperative work - CSCW '92
- Publisher
- ACM Press
- Published
- 1992
- Pages
- 107-114
- OpenAlex
- W2032843080
- Cited by
- 2,550
- References
- 17
- Citations by year
- 2026: 51 · 2025: 111 · 2024: 45 · 2023: 55 · 2022: 51 · 2021: 62 · 2020: 60 · 2019: 68 · 2018: 64 · 2017: 73 · 2016: 94 · 2015: 95 · 2014: 84 · 2013: 107 · 2012: 125
- FWCI
- 6.61
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- ACM Conference on Computer Supported Cooperative Work (CSCW) (publishedVersion)
- Funders
- National Science Foundation (8902930)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Keywords
- coworking spaces, awareness, groupware, information generation
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