The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Understanding, scoping and defining user experience: a survey approach
Abstract
Despite the growing interest in user experience (UX), it has been hard to gain a common agreement on the nature and scope of UX. In this paper, we report a survey that gathered the views on UX of 275 researchers and practitioners from academia and industry. Most respondents agree that UX is dynamic, context-dependent, and subjective. With respect to the more controversial issues, the authors propose to delineate UX as something individual (instead of social) that emerges from interacting with a product, system, service or an object. The draft ISO definition on UX seems to be in line with the survey findings, although the issues of experiencing anticipated use and the object of UX will require further explication. The outcome of this survey lays ground for understanding, scoping, and defining the concept of user experience.
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Citations
Cites
Tractinsky, N., Katz, A. S., & Ikar, D. (2000) · Interacting with Computers · doi:10.1016/s0953-5438(00)00031-x · Cited by 1,376
The Thing and I: Understanding the Relationship Between User and Product
Hassenzahl, M. (2003) · Human-Computer Interaction Series · doi:10.1007/1-4020-2967-5_4 · Cited by 1,097
Self-citation
Cited by
Needs, affect, and interactive products – Facets of user experience
Hassenzahl, M., Diefenbach, S., & Göritz, A. (2010) · Interacting with Computers · doi:10.1016/j.intcom.2010.04.002 · Cited by 867
Self-citationBargas-Avila, J. A., & Hornbæk, K. (2011) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/1978942.1979336 · Cited by 660
Poushneh, A., & Vasquez-Parraga, A. Z. (2017) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.10.005 · Cited by 556
Chandler, J. D., & Lusch, R. F. (2015) · Journal of Service Research · doi:10.1177/1094670514537709 · Cited by 549
Lalmas, M., O’Brien, H., & Yom-Tov, E. (2015) · Synthesis Lectures on Information Concepts, Retrieval, and Services · doi:10.1007/978-3-031-02289-0 · Cited by 192
Metadata
- Authors
- Law, E. L.-C., Roto, V., Hassenzahl, M., Vermeeren, A. P. O. S., & Kort, J.
- Venue
- Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2009-04-04
- Pages
- 719-728
- OpenAlex
- W2167712474
- Cited by
- 1,127
- References
- 2
- FWCI
- 43.12
- Type
- conference paper
- Language
- en
- Open access
- closed
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- Law, E. L.-C., Roto, V., Hassenzahl, M., Vermeeren, A. P. O. S., & Kort, J. (2009). Understanding, scoping and defining user experience: a survey approach. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/1518701.1518813
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
