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Cited by 867Innovative Human-Technology InteractionUsability and User Interface DesignTechnology Use by Older Adults

Needs, affect, and interactive products – Facets of user experience

Hassenzahl, Marc, Diefenbach, Sarah, Göritz, Anja·2010·Interacting with Computers
DOI 10.1016/j.intcom.2010.04.002
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Abstract

Subsumed under the umbrella of User Experience (UX), practitioners and academics of Human–Computer Interaction look for ways to broaden their understanding of what constitutes “pleasurable experiences” with technology. The present study considered the fulfilment of universal psychological needs, such as competence, relatedness, popularity, stimulation, meaning, security, or autonomy, to be the major source of positive experience with interactive technologies. To explore this, we collected over 500 positive experiences with interactive products (e.g., mobile phones, computers). As expected, we found a clear relationship between need fulfilment and positive affect, with stimulation, relatedness, competence and popularity being especially salient needs. Experiences could be further categorized by the primary need they fulfil, with apparent qualitative differences among some of the categories in terms of the emotions involved. Need fulfilment was clearly linked to hedonic quality perceptions, but not as strongly to pragmatic quality (i.e., perceived usability), which supports the notion of hedonic quality as “motivator” and pragmatic quality as “hygiene factor.” Whether hedonic quality ratings reflected need fulfilment depended on the belief that the product was responsible for the experience (i.e., attribution).

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Crossref · 10.1016/j.intcom.2010.04.002

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7 of 7 references verified0 citation errors · 0 not checkable

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  • Popularity is sometimes a desired outcome mediated by the basic psychological needs for relatedness and competence and is not a universal core need in itself.

    “we argue that popularity is sometimes a desired outcome mediated by the basic psychological needs for relatedness and competence and not a universal core need in and of itself.”

    From Designing for Motivation, Engagement and Wellbeing in Digital Experience (2018) · cites this paper as Hassenzahl et al., 2010

  • The basic needs defined by SDT are measurable, intrinsically rewarding, and always safe targets for design because there is no point at which you overfill on them.

    “It is also important that the basic needs defined by SDT are: measurable, intrinsically rewarding, and always safe targets for design because there is no point at which you “overfill” on them (as opposed to, for example, stimulation as posited by Hassenzahl et al., 2010).”

    From Designing for Motivation, Engagement and Wellbeing in Digital Experience (2018) · cites this paper as Hassenzahl et al., 2010

  • Basic Psychological Need Satisfaction has a positive influence on users' experience when interacting with technologies.

    “For user experience design, BPN Satisfaction has proven to have a positive influence on users' experience when interacting with technologies.”

    From Development and Validation of a Basic Psychological Needs Scale for Technology Use (2024) · cites this paper as Hassenzahl et al. (2010)

  • Hassenzahl et al. analyzed over 500 positive experiences with interactive technologies and found that fulfillment of the Competence and Relatedness Needs, among other factors, are key drivers for positive affect in technology interaction.

    “Pioneering the idea of involving psychological need assessment in user experience, Hassenzahl et al. (2010) analyzed over 500 positive experiences with interactive technologies while assessing user's fulfillment of 10 psychological needs based on Sheldon et al. (2001).The results revealed that specifically the fulfillment of the Competence and Relatedness Need, amongst other factors such as stim”

    From Development and Validation of a Basic Psychological Needs Scale for Technology Use (2024) · cites this paper as Hassenzahl et al. (2010)

  • Previous studies assessing Basic Psychological Need Satisfaction in user experience design, automotive user interface design, or chatbot interaction have used individually adapted versions of existing scales.

    “Previous studies assessing BPN Satisfaction in broader user experience design contexts (e.g., Hassenzahl et al., 2010;Karapanos et al., 2015;Lallemand et al., 2014;Partala & Kallinen, 2012;Tuch et al., 2013), automotive user interface design (Stiegemeier et al., 2022), or during chatbot interaction (e.g., De Vreede et al., 2021;Jiménez-Barreto et al., 2021;Moradbakhti et al., 2022) have used”

    From Development and Validation of a Basic Psychological Needs Scale for Technology Use (2024) · cites this paper as Hassenzahl et al., 2010

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Authors
Hassenzahl, M., Diefenbach, S., & Göritz, A.
Affiliations
  • Åbo Akademi University (FI)
  • Folkwang University of the Arts (DE)
  • University of Würzburg (DE)
Corresponding author
Hassenzahl, Marc
ORCID
Venue
Interacting with Computers
Publisher
Oxford University Press (OUP)
Published
2010-09
Volume
22
Issue
5
Pages
353-362
ISSN
0953-5438 (ISSN-L)
DOI
10.1016/j.intcom.2010.04.002
OpenAlex
W1987970830
Cited by
867
References
7
Citations by year
2026: 48 · 2025: 105 · 2024: 54 · 2023: 54 · 2022: 69 · 2021: 57 · 2020: 58 · 2019: 63 · 2018: 63 · 2017: 47 · 2016: 48 · 2015: 61 · 2014: 35 · 2013: 43 · 2012: 36
FWCI
65.43
Type
journal article
Language
en
Open access
closed
Locations
  • Interacting with Computers (publishedVersion)
  • OPUS (Augsburg University) (submittedVersion)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Social Sciences › Demography › Technology Use by Older Adults
Keywords
user experience, need satisfaction, positive affect, psychological needs, competence, relatedness, stimulation, popularity, meaning, security, autonomy, interactive products, hedonic quality, usability, attribution

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