Brains or Beauty: How to Engender Trust in User-Agent Interactions

The media equation: how people treat computers, television, and new media like real people and places

(1997) · Choice Reviews Online · doi:10.5860/choice.34-3702 · Cited by 4,870 · see citing works

Trust as a Social Reality

Lewis, J. D., & Weigert, A. (1985) · Social Forces · doi:10.2307/2578601 · Cited by 4,163 · see citing works

Machines and Mindlessness: Social Responses to Computers

Nass, C., & Moon, Y. (2000) · Journal of Social Issues · doi:10.1111/0022-4537.00153 · Cited by 4,022 · see citing works

What is beautiful is good

Dion, K., Berscheid, E., & Walster, E. (1972) · Journal of Personality and Social Psychology · doi:10.1037/h0033731 · Cited by 3,865 · see citing works

Algorithm aversion: People erroneously avoid algorithms after seeing them err.

Dietvorst, B. J., Simmons, J. P., & Massey, C. (2015) · Journal of Experimental Psychology: General · doi:10.1037/xge0000033 · Cited by 3,232 · see citing works

Trust in close relationships.

Rempel, J. K., Holmes, J. G., & Zanna, M. P. (1985) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.49.1.95 · Cited by 3,146 · cited 1× · see citing works

Agents that reduce work and information overload

Maes, P. (1994) · Communications of the ACM · doi:10.1145/176789.176792 · Cited by 2,365 · see citing works

What is beautiful is good, but . . .: A meta-analytic review of research on the physical attractiveness stereotype.

Eagly, A. H., Ashmore, R. D., Makhijani, M. G., & Longo, L. C. (1991) · Psychological Bulletin · doi:10.1037/0033-2909.110.1.109 · Cited by 1,875 · see citing works

Establishing and maintaining long-term human-computer relationships

Bickmore, T. W., & Picard, R. W. (2005) · ACM Transactions on Computer-Human Interaction · doi:10.1145/1067860.1067867 · Cited by 1,333 · cited 3× · see citing works

Good-looking people are not what we think.

Feingold, A. (1992) · Psychological Bulletin · doi:10.1037/0033-2909.111.2.304 · Cited by 1,192 · see citing works

The Impact of Physically Attractive Models on Advertising Evaluations

Baker, M. J., & Churchill, G. A. (1977) · Journal of Marketing Research · doi:10.2307/3151194 · Cited by 1,016 · see citing works

"Their ideas of beauty are, on the whole, the same as ours": Consistency and variability in the cross-cultural perception of female physical attractiveness.

Cunningham, M. R., Roberts, A., Barbee, A. P., Druen, P. B., & Wu, C. (1995) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.68.2.261 · Cited by 833 · see citing works

The persona effect

Lester, J. C., Converse, S. A., Kahler, S. E., Barlow, S., Stone, B. A., & Bhogal, R. S. (1997) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/258549.258797 · Cited by 812 · see citing works

THE EFFECTS OF PHYSICAL ATTRACTIVENESS ON JOB‐RELATED OUTCOMES: A META‐ANALYSIS OF EXPERIMENTAL STUDIES

Hosoda, M., Stone‐Romero, E. F., & COATS, G. (2003) · Personnel Psychology · doi:10.1111/j.1744-6570.2003.tb00157.x · Cited by 626 · see citing works

Communicator physical attractiveness and persuasion.

Chaiken, S. (1979) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.37.8.1387 · Cited by 610 · see citing works

Mood and Persuasion: Affective States Influence the Processing of Persuasive Communications

Schwarz, N., Bless, H., & Bohner, G. (1991) · Advances in experimental social psychology · doi:10.1016/s0065-2601(08)60329-9 · Cited by 560 · see citing works

Infant preferences for attractive faces: Rudiments of a stereotype?

Langlois, J. H., Roggman, L. A., Casey, R. J., Ritter, J. M., Rieser-Danner, L. A., & Jenkins, V. (1987) · Developmental Psychology · doi:10.1037/0012-1649.23.3.363 · Cited by 476 · see citing works

The Effects of Physical Attractiveness, Race, Socioeconomic Status, and Gender of Defendants and Victims on Judgments of Mock Jurors: A Meta‐Analysis1

Mazzella, R., & Feingold, A. (1994) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1994.tb01552.x · Cited by 447 · see citing works

Physical attractiveness and evaluation of children's transgressions.

Dion, K. K. (1972) · Journal of Personality and Social Psychology · doi:10.1037/h0033372 · Cited by 419 · see citing works

Similarity in real-life adolescent friendship pairs.

Kandel, D. B. (1978) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.36.3.306 · Cited by 395 · see citing works

Inversion and processing of component and spatial-relational information in faces.

Searcy, J. H., & Bartlett, J. C. (1996) · Journal of Experimental Psychology Human Perception & Performance · doi:10.1037//0096-1523.22.4.904 · Cited by 384 · see citing works

Men's voices and women's choices

Collins, S. A. (2000) · Animal Behaviour · doi:10.1006/anbe.2000.1523 · Cited by 378 · see citing works

Role of physical attractiveness in impression formation

Miller, A. G. (1970) · Psychonomic Science · doi:10.3758/bf03328797 · Cited by 374 · see citing works

Beautiful but dangerous: Effects of offender attractiveness and nature of the crime on juridic judgment.

Sigall, H., & Ostrove, N. (1975) · Journal of Personality and Social Psychology · doi:10.1037/h0076472 · Cited by 364 · see citing works

Silicon sycophants: the effects of computers that flatter

Fogg, B. J., & Nass, C. (1997) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1996.0104 · Cited by 361 · see citing works

Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them ErrPreprint

Dietvorst, B. J., Simmons, J. P., & Massey, C. (2014) · SSRN Electronic Journal · doi:10.2139/ssrn.2466040 · Cited by 356 · see citing works

Physical Attractiveness and Intellectual Competence: A Meta-Analytic Review

Jackson, L. A., Hunter, J. E., & Hodge, C. N. (1995) · Social Psychology Quarterly · doi:10.2307/2787149 · Cited by 349 · see citing works

Source credibility as a function of communicator physical attractiveness

Patzer, G. L. (1983) · Journal of Business Research · doi:10.1016/0148-2963(83)90030-9 · Cited by 348 · see citing works

MEDIA EQUATION: HOW PEOPLE TREAT COMPUTERS, TELEVISION, AND NEW MEDIA LIKE REAL PEOPLE AND PLACES

Soash, R. L. (1999) · Collection Management · doi:10.1300/j105v24n03_14 · Cited by 348 · see citing works

The effect of physical appearance on the judgment of guilt, interpersonal attraction, and severity of recommended punishment in a simulated jury task

Efran, M. G. (1974) · Journal of Research in Personality · doi:10.1016/0092-6566(74)90044-0 · Cited by 333 · see citing works

Inversion and processing of component and spatial–relational information in faces.

Searcy, J. H., & Bartlett, J. C. (1996) · Journal of Experimental Psychology Human Perception & Performance · doi:10.1037/0096-1523.22.4.904 · Cited by 286 · see citing works

Voice pitch predicts reproductive success in male hunter-gatherers

Apicella, C. L., Feinberg, D. R., & Marlowe, F. W. (2007) · Biology Letters · doi:10.1098/rsbl.2007.0410 · Cited by 255 · see citing works

Opinion change as a function of the communicator's attractiveness and desire to influence.

Mills, J., & Aronson, E. (1965) · Journal of Personality and Social Psychology · doi:10.1037/h0021646 · Cited by 247 · see citing works

Physical Attractiveness and Peer Perception Among Children

Dion, K. K., & Berscheid, E. (1974) · Sociometry · doi:10.2307/2786463 · Cited by 244 · see citing works

What sounds beautiful is good: The vocal attractiveness stereotype

Zuckerman, M., & Driver, R. E. (1988) · Journal of Nonverbal Behavior · doi:10.1007/bf00990791 · Cited by 242 · see citing works

Young children's stereotyping of facial attractiveness.

Dion, K. K. (1973) · Developmental Psychology · doi:10.1037/h0035083 · Cited by 241 · see citing works

Emotional Expressivity and Trustworthiness: The Role of Nonverbal Behavior in the Evolution of Cooperation

Boone, R. T., & Buck, R. W. (2003) · Journal of Nonverbal Behavior · doi:10.1023/a:1025341931128 · Cited by 222 · see citing works

Toward establishing trust in adaptive agents

Glass, A., McGuinness, D. L., & Wolverton, M. J. (2008) · ACM International Conference on Intelligent User Interfaces (IUI) · doi:10.1145/1378773.1378804 · Cited by 217 · see citing works

Relationships between vocal characteristics and body size and shape in human males: An evolutionary explanation for a deep male voice

Evans, S., Neave, N., & Wakelin, D. (2005) · Biological Psychology · doi:10.1016/j.biopsycho.2005.09.003 · Cited by 207 · see citing works

The changing importance of affective trust and cognitive trust across the relationship lifecycle: A study of business-to-business relationships

Dowell, D. J., Morrison, M., & Heffernan, T. W. (2014) · Industrial Marketing Management · doi:10.1016/j.indmarman.2014.10.016 · Cited by 187 · see citing works

Defendant's Attractiveness as a Factor in the Outcome of Criminal Trials: An Observational Study1

Stewart, J. E. (1980) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1980.tb00715.x · Cited by 175 · see citing works

Feeling Good, But Not Thinking Straight: The Impact of Positive Mood on Persuasion

Mackie, D. M., & Worth, L. T. (2020) · Garland Science eBooks · doi:10.4324/9781003058731-14 · Cited by 163 · see citing works

What makes Internet users visit cyber stores again? key design factors for customer loyalty

Lee, J.-W., Kim, J., & Moon, J. Y. (2000) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/332040.332448 · Cited by 160 · see citing works

New “golden” ratios for facial beauty

Pallett, P. M., Link, S. W., & Lee, K. (2009) · Vision Research · doi:10.1016/j.visres.2009.11.003 · Cited by 158 · see citing works

Appearance and Punishment: The Attraction-Leniency Effect in the Courtroom

Stewart, J. E. (1985) · The Journal of Social Psychology · doi:10.1080/00224545.1985.9922900 · Cited by 113 · see citing works

Aesthetic perception of faces during infancy*

Samuels, C. A., & Ewy, R. D. (1985) · British Journal of Developmental Psychology · doi:10.1111/j.2044-835x.1985.tb00975.x · Cited by 108 · see citing works

Natural Observations of the Links between Attractiveness and Initial Legal Judgments

Downs, A. C., & Lyons, P. M. (1991) · Personality and Social Psychology Bulletin · doi:10.1177/0146167291175009 · Cited by 108 · see citing works

Splitting the reciprocity correlation.

Kenny, D. A., & Nasby, W. (1980) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.38.2.249 · Cited by 103 · see citing works

The vocal attractiveness stereotype: Replication and elaboration

Zuckerman, M., Hodgins, H. S., & Miyake, K. (1990) · Journal of Nonverbal Behavior · doi:10.1007/bf01670437 · Cited by 92 · see citing works

The role of social media in affective trust building in customer–supplier relationships

Calefato, F., Lanubile, F., & Novielli, N. (2015) · Electronic Commerce Research · doi:10.1007/s10660-015-9194-3 · Cited by 88 · see citing works

Correlates of trustworthiness for celebrities

Friedman, H. H., Santeramo, M. J., & Traina, A. (1978) · Journal of the Academy of Marketing Science · doi:10.1007/bf02732313 · Cited by 87 · see citing works

Interactive Effects of Characteristics of Defendant and Mock Juror on U.S. Participants' Judgment and Sentencing Recommendations

Abwender, D. A., & Hough, K. (2001) · The Journal of Social Psychology · doi:10.1080/00224540109600574 · Cited by 87 · see citing works

Physical attractiveness and interpersonal influence

Dion, K. K., & Stein, S. J. (1978) · Journal of Experimental Social Psychology · doi:10.1016/0022-1031(78)90063-x · Cited by 84 · see citing works

Experimental evidence that women speak in a higher voice pitch to men they find attractive

Fraccaro, P. J., Jones, B. C., Vukovic, J., Smith, F. G., Watkins, C. D., Feinberg, D. R., Little, A. C., & DeBruine, L. M. (2011) · Journal of Evolutionary Psychology · doi:10.1556/jep.9.2011.33.1 · Cited by 79 · see citing works

The Sociology of Everyday Life

(2015) · Routledge eBooks · doi:10.4324/9781315636412-21 · Cited by 78 · see citing works

Humor in task-oriented computer-mediated communication and human-computer interaction

Morkes, J., Kernal, H. K., & Nass, C. (1998) · doi:10.1145/286498.286704 · Cited by 61 · see citing works

Who Wants To Be A Millionaire®: The Classroom Edition

Cochran, J. J. (2001) · INFORMS Transactions on Education · doi:10.1287/ited.1.3.112 · Cited by 49 · see citing works

Interpersonal Attraction

Reis, H. T., & Sprecher, S. (2009) · Encyclopedia of Human Relationships · doi:10.4135/9781412958479.n286 · Cited by 47 · see citing works

Preacquaintance Attitude Similarity and Attraction Revisited: Ten Days in a Fall-Out Shelter

Griffitt, W. B., & Veitch, R. (1974) · Sociometry · doi:10.2307/2786373 · Cited by 45 · see citing works

Beautiful patients are good patients: evidence for the physical attractiveness stereotype in first impressions of patients

Nordholm, L. A. (1980) · Social Science & Medicine Part A Medical Sociology · doi:10.1016/s0271-7123(80)90822-6 · Cited by 41 · see citing works

Text Driven 3D Photo-Realistic Talking Head.

Wang, L., Han, W., Soong, F. K., & Huo, Q. (2011) · Interspeech (USB) · Cited by 36 · see citing works

I like you, but I won’t listen to you: Effects of rationality on affective and behavioral responses to computers that flatter

Lee, E. (2009) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2009.03.003 · Cited by 28 · see citing works

Bayesian model of the social effects of emotion in decision-making in multiagent systems

de Melo, C. M., Carnevale, P. J. D., Read, S. J., Antos, D., & Gratch, J. S. (2012) · doi:10.5555/2343576.2343584 · Cited by 27 · see citing works

Administrative assistants as interruption mediators

Dabbish, L., & Baker, R. S. (2003) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/765891.766127 · Cited by 25 · see citing works

Sex-Stereotyped Traits, Physical Attractiveness, and Interpersonal Attraction

Nida, S. A., & Williams, J. E. (1977) · Psychological Reports · doi:10.2466/pr0.1977.41.3f.1311 · Cited by 24 · see citing works

Effective Notification Systems Depend on User Trust.

LeeTiernan, S., Cutrell, E. B., Czerwinski, M. P., & Hoffman, H. G. (2001) · Cited by 21 · see citing works

WHAT MAKES A FEMALE VOICE ATTRACTIVE

Liu, X., & Xu, Y. (2011) · ICPhS · Cited by 15 · see citing works

Social robots and ECAs for accessing smart environments services

Carolis, B. N. D., Mazzotta, I., Novielli, N., & Pizzutilo, S. (2010) · International Conference on Advanced Visual Interfaces (AVI) · doi:10.1145/1842993.1843041 · Cited by 14 · see citing works

Attractiveness as a biasing factor in the judgments of school psychologists

Elovitz, G. P., & Salvia, J. A. (1982) · Journal of School Psychology · doi:10.1016/0022-4405(82)90025-5 · Cited by 12 · see citing works

Cue Utilization in a Visually Demanding Task

Maltz, M., & Meyer, J. (2000) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/154193120004400180 · Cited by 2 · see citing works

The Effects of Physical Attractiveness and Evaluation on Effort Expenditure and Work Output

Sigall, H., Page, R., & Brown, A. C. (1969) · PsycEXTRA Dataset · doi:10.1037/e463442008-181 · Cited by 2 · see citing works

A Taxonomy of Social Cues for Conversational Agents

Feine, J., Gnewuch, U., Morana, S., & Maedche, A. (2019) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2019.07.009 · Cited by 586 · see citing works

Systematic Review: Trust-Building Factors and Implications for Conversational Agent Design

Rheu, M., Shin, J. Y., Peng, W., & Huh-Yoo, J. (2021) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2020.1807710 · Cited by 360 · see citing works

Measurement of Trust in Automation: A Narrative Review and Reference Guide

Kohn, S. C., de Visser, E. J., Wiese, E., Lee, Y., & Shaw, T. H. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.604977 · Cited by 337 · see citing works

Human-like communication in conversational agents: a literature review and research agenda

van Pinxteren, M. M. E., Pluymaekers, M., & Lemmink, J. G. A. M. (2020) · Journal of service management · doi:10.1108/josm-06-2019-0175 · Cited by 282 · see citing works

How to Evaluate Trust in AI-Assisted Decision Making? A Survey of Empirical Methodologies

Vereschak, O., Bailly, G., & Caramiaux, B. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3476068 · Cited by 229 · see citing works

How do visual explanations foster end users' appropriate trust in machine learning?

Yang, F., Huang, Z., Scholtz, J., & Arendt, D. L. (2020) · Proceedings of the 25th International Conference on Intelligent User Interfaces · doi:10.1145/3377325.3377480 · Cited by 200 · see citing works

When artificial intelligence meets educational leaders’ data-informed decision-making: A cautionary tale

Wang, Y. (2020) · Studies In Educational Evaluation · doi:10.1016/j.stueduc.2020.100872 · Cited by 196 · see citing works

How anthropomorphism affects trust in intelligent personal assistants

Chen, Q. Q., & Park, H. J. (2021) · Industrial Management & Data Systems · doi:10.1108/imds-12-2020-0761 · Cited by 145 · see citing works

Designing emotionally sentient agents

McDuff, D., & Czerwinski, M. (2018) · Communications of the ACM · doi:10.1145/3186591 · Cited by 132 · see citing works

A Taxonomy of Social Errors in Human-Robot Interaction

Tian, L., & Oviatt, S. (2021) · ACM Transactions on Human-Robot Interaction · doi:10.1145/3439720 · Cited by 133 · see citing works

Challenges and research opportunities in eCommerce search and recommendations

Tsagkias, M., King, T. H., Kallumadi, S. T., Murdock, V., & de Rijke, M. (2020) · ACM SIGIR Forum · doi:10.1145/3451964.3451966 · Cited by 108 · see citing works

Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Kocaballi, A., Sezgin, E., Clark, L., Carroll, J. M., Huang, Y., Huh-Yoo, J., Kim, J., Kocielnik, R., Lee, Y.-C., Mamykina, L., et al. (2022) · Journal of Medical Internet Research · doi:10.2196/38525 · Cited by 61 · see citing works

Being Trustworthy is Not Enough: How Untrustworthy Artificial Intelligence (AI) Can Deceive the End-Users and Gain Their Trust

Banovic, N., Yang, Z., Ramesh, A., & Liu, A. (2023) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3579460 · Cited by 55 · see citing works

Integrity-based Explanations for Fostering Appropriate Trust in AI Agents

Mehrotra, S., Jorge, C. C., Jonker, C. M., & Tielman, M. L. (2024) · ACM Transactions on Interactive Intelligent Systems · doi:10.1145/3610578 · Cited by 51 · see citing works

To trust or not to trust smart consumer products: a literature review of trust-building factors

Michler, O., Decker, R., & Stummer, C. (2019) · Management Review Quarterly · doi:10.1007/s11301-019-00171-8 · Cited by 42 · see citing works

Predictive model to assess user trust

Ajenaghughrure, I. B., Sousa, S., Kosunen, I., & Lamas, D. (2019) · Indian Conference on Human-Computer Interaction (IndiaHCI) · doi:10.1145/3364183.3364195 · Cited by 39 · see citing works

Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service

Law, E. L., Følstad, A., & van As, N. (2022) · Nordic Conference on Human-Computer Interaction · doi:10.1145/3546155.3546665 · Cited by 37 · see citing works

Intelligent autonomous agents and trust in virtual reality

Sun, N., & Botev, J. (2021) · Computers in Human Behavior Reports · doi:10.1016/j.chbr.2021.100146 · Cited by 34 · see citing works

MOCA: a motivational online conversational agent for improving student engagement in collaborative learning

Xie, T., Liu, R., Chen, Y., & Liu, G. (2021) · IEEE Transactions on Learning Technologies · doi:10.1109/tlt.2021.3129800 · Cited by 32 · see citing works

Risk and Trust in artificial intelligence technologies: A case study of Autonomous Vehicles

Ajenaghughrure, I. B., Sousa, S., & Lamas, D. (2020) · Conference on Human System Interactions · doi:10.1109/hsi49210.2020.9142686 · Cited by 29 · see citing works

An Evaluation of Visual Embodiment for Voice Assistants on Smart Displays

Bonfert, M., Zargham, N., Saade, F., Porzel, R., & Malaka, R. (2021) · ACM Conference on Conversational User Interfaces (CUI) · doi:10.1145/3469595.3469611 · Cited by 27 · see citing works

Theories of Conversation for Conversational IR

Thomas, P., Czerwinksi, M., McDuff, D., & Craswell, N. (2021) · ACM Transactions on Information Systems · doi:10.1145/3439869 · Cited by 25 · see citing works

Multi-Agent Voice Assistants: An Investigation of User Experience

Zargham, N., Bonfert, M., Porzel, R., Döring, T., & Malaka, R. (2021) · International Conference on Mobile and Ubiquitous Multimedia (MUM) · doi:10.1145/3490632.3490662 · Cited by 25 · see citing works

“I Didn’t Catch That, But I’ll Try My Best”: Anticipatory Error Handling in a Voice Controlled Game

Zargham, N., Pfau, J., Schnackenberg, T., & Malaka, R. (2022) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491102.3502115 · Cited by 20 · see citing works

Psychophysiological Modeling of Trust In Technology

Ajenaghughrure, I. B., Sousa, S., & Lamas, D. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3459745 · Cited by 18 · see citing works

Why Female Virtual Conversational Agents Exhibit Greater Social Presence: Insights From the Stereotype Content Model

Nickel, K., & Meyer, C. (2025) · Journal of Consumer Behaviour · doi:10.1002/cb.2475 · Cited by 18 · see citing works

Reliance and Automation for Human-AI Collaborative Data Labeling Conflict Resolution

Brachman, M., Ashktorab, Z., Desmond, M. J., Duesterwald, E., Dugan, C., Joshi, N. N., Pan, Q., & Sharma, A. (2022) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3555212 · Cited by 16 · see citing works

Designing AI Personalities: Enhancing Human-Agent Interaction Through Thoughtful Persona Design

Zargham, N., Dubiel, M., Desai, S., Mildner, T., & Belz, H.-J. (2024) · International Conference on Mobile and Ubiquitous Multimedia (MUM) · doi:10.1145/3701571.3701608 · Cited by 15 · see citing works

Interactive effects of users’ openness and robot reliability on trust: evidence from psychological intentions, task performance, visual behaviours, and cerebral activations

Li, M., Guo, F., Li, Z., Ma, H.-Y., & Duffy, V. G. (2024) · Ergonomics · doi:10.1080/00140139.2024.2343954 · Cited by 13 · see citing works

Towards understandable personalized recommendations: Hybrid explanations

Švrček, M., Kompan, M., & Bieliková, M. (2018) · Computer Science and Information Systems · doi:10.2298/csis171217012s · Cited by 13 · see citing works

Issues relating to trust in care agents for the elderly

Spillane, B., Gilmartin, E., Saam, C., & Wade, V. (2019) · ACM Conference on Conversational User Interfaces (CUI) · doi:10.1145/3342775.3342808 · Cited by 12 · see citing works

Affect and Interaction in Agent-Based Systems and Social Media

Clavel, C., Damiano, R., Patti, V., & Rosso, P. (2017) · ACM Transactions on Internet Technology · doi:10.1145/3018980 · Cited by 12 · see citing works

Dynamic calibration of trust and trustworthiness in AI-enabled systems

Liebherr, M., Enkel, E., Law, E. L., Mousavi, M. R., Sammartino, M., & Sieberg, P. M. (2026) · International Journal on Software Tools for Technology Transfer · doi:10.1007/s10009-026-00840-6 · Cited by 13 · see citing works

Using a Virtual Workplace Environment to Reduce Implicit Gender Bias

Beltran, K., Rowland, C., Hashemi, N., Nguyen, A. T. L., Harrison, L., Engle, S. J., & Yuksel, B. F. (2022) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2022.2041902 · Cited by 10 · see citing works

StockBabble: A Conversational Financial Agent to support Stock Market Investors

Sharma, S., Brennan, J., & Nurse, J. R. C. (2021) · ACM Conference on Conversational User Interfaces (CUI) · doi:10.1145/3469595.3469620 · Cited by 10 · see citing works

Effect of Proactive Interaction on Trust in Autonomous Vehicles

Sun, J., Huang, Y., Huang, X., Zhang, J., & Zhang, H. (2024) · Sustainability · doi:10.3390/su16083404 · Cited by 9 · see citing works

Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair

Law, E. L., van As, N., & Følstad, A. (2023) · Lecture notes in computer science · doi:10.1007/978-3-031-42283-6_16 · Cited by 9 · see citing works

Co-creating Value in People’s Interactions with Cognitive Assistants: A Service-System View

Siddike, M. A. K., & Kohda, Y. (2018) · Journal of Creating Value · doi:10.1177/2394964318804689 · Cited by 7 · see citing works

Exploring a Real-time Feedback Display of Non-verbal Cues in Online Work Meetings to Support Self-Presentation

Chow, K., Rutishauser, R., Meyer, A. N., McGrenere, J., & Fritz, T. (2025) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3710969 · Cited by 5 · see citing works

An Immersive Model of User Trust in Conversational Agents in Virtual Reality

Yildirim, C. (2021) · International Conference on Transdisciplinary AI (TransAI) · doi:10.1109/transai51903.2021.00011 · Cited by 5 · see citing works

Why Do We Delegate to Intelligent Virtual Agents? Influencing Factors on Delegation Decisions

Sun, N., & Botev, J. (2021) · International Conference on Human-Agent Interaction (HAI) · doi:10.1145/3472307.3484680 · Cited by 5 · see citing works

It’s a Long Way to Neutrality. An Evaluation of Gendered Artificial Faces

Parlangeli, O., Palmitesta, P., Masi, L., Tittarelli, M., & Guidi, S. (2023) · Lecture notes in computer science · doi:10.1007/978-3-031-35708-4_27 · Cited by 4 · see citing works

"Let's Face It": Investigating User Preferences for Virtual Humanoid Home Assistants

Zargham, N., Alexandrovsky, D., Mildner, T., Porzel, R., & Malaka, R. (2023) · International Conference on Human-Agent Interaction (HAI) · doi:10.1145/3623809.3623821 · Cited by 4 · see citing works

BrAIn Jam: neural signal-informed adaptive system for drumming collaboration with an AI-driven virtual musician

Hopkins, T., Sun, R., Weng, S. C. C., Ma, S.-Y., Crum, J. E., II, Hirshfield, L., & Do, E. Y.-L. (2025) · Frontiers in Computer Science · doi:10.3389/fcomp.2025.1570249 · Cited by 2 · see citing works

The interplay between emotion and trust in technology

Ajenaghughrure, I. B., Sousa, S., & Lamas, D. (2018) · African Human Computer Interaction Conference (AfriCHI) · doi:10.1145/3283458.3283494 · Cited by 2 · see citing works

Sensitivity to Risk Profiles of Users When Developing AI Systems

Cohen, R. A., Agarwal, R., Kumar, D., Parmentier, A., & Leung, T. H. (2020) · Lecture notes in computer science · doi:10.1007/978-3-030-47358-7_13 · Cited by 2 · see citing works

Digital Partnerships: Understanding Delegation and Interaction With Virtual Agents

Sun, N., & Botev, J. (2024) · IntechOpen eBooks · doi:10.5772/intechopen.1006301 · Cited by 2 · see citing works

Trust in Cognitive Assistants

Siddike, M. A. K., & Kohda, Y. (2019) · International Journal of Applied Industrial Engineering · doi:10.4018/ijaie.2019010104 · Cited by 2 · see citing works

Will you Trust me More Than Chatgpt? Evaluating LLM-Generated Code Feedback for Mock Technical Interviews

Vaishampayan, S., & Brown, C. (2025) · International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE) · doi:10.1109/chase66643.2025.00018 · Cited by 1 · see citing works

The influence of virtual character actions and emotional expressions on trust in autonomous vehicles

Tran, T. T. H., Peillard, É., Walsh, J., Moreau, G., & Thomas, B. H. (2026) · Virtual Reality · doi:10.1007/s10055-026-01334-1 · Cited by 1 · see citing works

Automation of Frontline Service Encounters: A Script Theory Perspective

Nguyen, C. (2022) · Portland International Conference on Management of Engineering and Technology (PICMET) · doi:10.23919/picmet53225.2022.9882805 · Cited by 1 · see citing works

Examining the Relative Impact of Professional Profile Images and Facial Expressions in Small Business-to-Business Marketing Online

Pawar, S., Fagerstrøm, A., Dimude, I. A. Z., Sigurðsson, V., & Eriksson, N. (2019) · Interacting with Computers · doi:10.1093/iwc/iwz005 · Cited by 1 · see citing works

Faceless Internet Lawyers – Can They Be Trusted? A study of Usable Security for Legal Services

Whittle, D. (2018) · Electronic workshops in computing · doi:10.14236/ewic/hci2018.198

Perception of Synthetic Voices in Human-Agent Interaction

Warchhold, S., & Duran, D. (2020) · International Conference on Human-Agent Interaction · doi:10.1145/3406499.3418756

Design and Evaluation Challenges of Conversational Agents in Healthcare and Wellbeing (Preprint)Preprint

Kocaballi, A. B., Sezgın, E., Clark, L., Carroll, J. M., Huang, Y., Huh, J., Kim, J., Kocielnik, R., Lee, Y., Mamykina, L., et al. (2022) · doi:10.2196/preprints.38525

Enhancing service interactions with conversational agents

van Pinxteren, M. M. E. (2022) · doi:10.26481/dis.20220524mp

Trust-Building Factors and The Adoption of Smart Products – Theoretical Foundations, Significances, and InterdependencesPreprint

Michler, O., & Decker, R. (2022) · SSRN Electronic Journal · doi:10.2139/ssrn.4171730

The Effect of Delayed Feedback on the Evolution of Trust in Decision Support Ai Over TimePreprint

Fer, V., Coppin, G., Lafond, D., Loor, P. D., Grisvard, O., & Bollaert, M. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5185212

The Influence of Generative Artificial Intelligence External Features on Trust and Willingness to Use

周, 晨. (2025) · Advances in Psychology · doi:10.12677/ap.2025.155329

Implicit neural measures of trust in artificial intelligence

Feldmann‐Wüstefeld, T., & Wiese, E. (2026) · Computers in Human Behavior Artificial Humans · doi:10.1016/j.chbah.2026.100274

Implicit neural measures of trust in artificial intelligencePreprint

Feldmann‐Wüstefeld, T. (2025) · OSF Preprints (OSF Preprints) · doi:10.17605/osf.io/ndbhg

Understanding Human-AI Trust in the Context of Decision Making through the Lenses of Academia and Industry : Definitions, Factors, and Evaluation

Vereschak, O. (2022) · doi:10.70675/7ecd53bfza7ccz4edfz8f1azdb8052ba1233

AI for Science Communication: Evaluating the Visual and Linguistic Representation of Intelligent Virtual Agents on Credibility and Persuasiveness

Prehn, S., Graf, L., & Masuch, M. (2026) · Mensch und Computer (MuC) · doi:10.1145/3820253.3820254

Human Factors of Trustworthy Agents Page 1 of 12 Privacy, Trust, Agents & Users: A Review of Human-Factors Issues Associated With Building Trustworthy Software Agents

(2008)

Trust and Anthropomorphism in Tandem: The Interrelated Nature of Automated Agent Appearance and Reliability in Trustworthiness Perceptions

Jensen, T., Khan, M. M. H., Fahim, M. A. A., & Albayram, Y. (2021) · Designing Interactive Systems Conference 2021 · doi:10.1145/3461778.3462102 · Cited by 26 · see citing works

Impact of Perceived Agent Expertise on Trust in Computer Agent Recommendations

Sharp, W. H., & Sebrechts, M. M. (2020) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/1071181320641323 · Cited by 2 · see citing works

Relationships between User Demographics and User Trust in an Autonomous Agent

Hillesheim, A. J., Rusnock, C. F., Bindewald, J. M., & Miller, M. E. (2017) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/1541931213601560 · Cited by 14 · see citing works

Building trustworthy software agents

Patrick, A. S. (2002) · IEEE Internet Computing · doi:10.1109/mic.2002.1067736 · Cited by 87 · see citing works