How can we trust a robot?
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If intelligent robots take on a larger role in our society, what basis will humans have for trusting them?
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Other factors such as end-user expertise, ethical considerations, and effects on well-being and satisfaction are important for human-AI trust.
“Instead, it is also important to consider other factors, such as the end-user's expertise [65], their ethical considerations [27,29,47], and the eects that the recommended actions and outcomes of trying to reach user goals could have on the end-user's well-being and satisfaction [35].”
From Being Trustworthy is Not Enough: How Untrustworthy Artificial Intelligence (AI) Can Deceive the End-Users and Gain Their Trust (2023) · cites this paper as [29]
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“35 Since society depends on cooperation, which depends on trust, if robots are to participate in society, they must be designed to be trustworthy.”
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- Authors
- Kuipers, B.
- Affiliations
- University of Michigan (US)
- Corresponding author
- Kuipers, Benjamin
- Venue
- Communications of the ACM
- Published
- 2018-02-21
- Volume
- 61
- Issue
- 3
- Pages
- 86-95
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2787943363
- Cited by
- 54
- References
- 37
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 5 · 2023: 8 · 2022: 5 · 2021: 10 · 2020: 8 · 2019: 13 · 2018: 1
- FWCI
- 10.83
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Communications of the ACM (publishedVersion, cc-by)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Safety Research › Ethics and Social Impacts of AI
- Social Sciences › Psychology › Social Psychology › Human-Automation Interaction and Safety
- Keywords
- trust in robots, human-robot interaction, intelligent robots, social robots
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