Negotiated Collusion: Modeling Social Language and its Relationship Effects in Intelligent Agents

Cassell, Justine; Bickmore, Timothy

doi:10.1023/a:1024026532471

Cited by 253Social Robot Interaction and HRISpeech and dialogue systemsIntelligent Tutoring Systems and Adaptive Learning

Negotiated Collusion: Modeling Social Language and its Relationship Effects in Intelligent Agents

Cassell, Justine, Bickmore, Timothy·2003·User Modeling and User-Adapted Interaction

DOI 10.1023/a:1024026532471

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Small talk is useful to develop a relationship and reduce emotional and social distance between parties, making a CA appear more human-like.
“Small talk has been shown to be useful to develop a relationship and reduce the emotional and social distance between parties, making a CA appear more human-like (Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003
Small talk can be proactively used to develop a relationship and reduce the emotional distance between parties.
“Smalltalk can be proactively used to develop a relationship and reduce the emotional distance between parties (Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003
By means of small talk, actors can develop a common ground for the conversation.
“By means of small talk, the actors can develop a common ground for the conversation (Bickmore and Picard 2005; Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003

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Authors: Cassell, J., & Bickmore, T.
Affiliations: MIT Media Lab (US)
Corresponding author: Cassell, Justine
ORCID: Cassell, Justine
Bickmore, Timothy
Venue: User Modeling and User-Adapted Interaction
Publisher: Springer Science and Business Media LLC
Published: 2003-02
Volume: 13
Issue: 1-2
Pages: 89-132
ISSN: 0924-1868 (ISSN-L)
1573-1391
DOI: 10.1023/a:1024026532471
OpenAlex: W2139717362
Cited by: 253
References: 57
Citations by year: 2026: 5 · 2025: 8 · 2024: 9 · 2023: 8 · 2022: 9 · 2021: 8 · 2020: 17 · 2019: 11 · 2018: 14 · 2017: 10 · 2016: 9 · 2015: 9 · 2014: 8 · 2013: 10 · 2012: 11
FWCI: 20.86
Type: journal article
Language: en
Open access: closed
Licence: www.springernature.com/gp/researchers/text-and-data-mining (tdm)
www.springernature.com/gp/researchers/text-and-data-mining (vor)
Locations: User Modeling and User-Adapted Interaction (publishedVersion)
Topics: Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
Physical Sciences › Computer Science › Artificial Intelligence › Intelligent Tutoring Systems and Adaptive Learning
Keywords: social language, small talk, embodied conversational agents, interpersonal trust, credibility, user modeling, discourse planning, relationship negotiation, personality traits, human-agent interaction, multimodal cues

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Negotiated Collusion: Modeling Social Language and its Relationship Effects in Intelligent Agents

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