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Information systems and organizational change

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Keen, Peter G. W.·1981·Communications of the ACM
DOI 10.1145/358527.358543
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Abstract

This paper discusses long-term change in organizations in relation to information systems.It reviews causes of social inertia, resistance and counterimplementation.It stresses the pluralistic nature of organizations.Tactics for managing change rely on incremental, facilitative approaches.These limit strategic change which requires coalition-building and careful attention to political mechanisms.

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Cited by

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Metadata

Authors
Keen, P. G. W.
Venue
Communications of the ACM
Publisher
Association for Computing Machinery (ACM)
Published
1981-01
Volume
24
Issue
1
Pages
24-33
ISSN
  • 0001-0782 (ISSN-L)
  • 1557-7317
DOI
10.1145/358527.358543
OpenAlex
W1982272301
Cited by
903
References
3
FWCI
86.08
Type
journal article
Language
en
Open access
bronze
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)

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