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Cited by 1,323Information Systems Theories and ImplementationTechnology Adoption and User BehaviourElectronic Health Records Systems

A Multilevel Model of Resistance to Information Technology Implementation1

Lapointe, Liette, Rivard, Suzanne·2005·MIS Quarterly
DOI 10.2307/25148692
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Abstract

To better explain resistance to information technology implementation, we used a multilevel, longitudinal approach. We first assessed extant models of resistance to IT. Using semantic analysis, we identified five basic components of resistance: behaviors, object, subject, threats, and initial conditions. We further examined extant models to (1) carry out a preliminary specification of the nature of the relationships between these components and (2) refine our understanding of the multilevel nature of the phenomenon. Using analytic induction, we examined data from three case studies of clinical information systems implementations in hospital settings, focusing on physicians’ resistance behaviors. The resulting mixed-determinants model suggests that group resistance behaviors vary during implementation. When a system is introduced, users in a group will first assess it in terms of the interplay between its features and individual and/or organizational-level initial conditions. They then make projections about the consequences of its use. If expected consequences are threatening, resistance behaviors will result. During implementation, should some trigger occur to either modify or activate an initial condition involving the balance of power between the group and other user groups, it will also modify the object of resistance, from system to system significance. If the relevant initial conditions pertain to the power of the resisting group vis-à-vis the system advocates, the obje…

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  • Due to the magnitude of these impacts, employees are reluctant to adopt new ITs.

    “Due to the magnitude of these impacts, employees are reluctant to adopt new ITs (Lapointe & Rivard, 2005).”

    From Technology Acceptance Model 3 and a Research Agenda on Interventions (2008) · cites this paper as Lapointe & Rivard, 2005

  • Implementation of complex ITs and associated business process changes have a profound impact on employees' jobs, causing changes in job characteristics, workplace relationships, and other job aspects.

    “As discussed earlier, implementation of complex ITs (e.g., enterprise systems, interorganizational systems) and associated changes in business processes have a profound impact on employees' job and cause changes in their job characteristics, relationships with others in the workplace, and other aspects of their job (Boudreau & Robey, 2005;Lapointe & Rivard, 2005).”

    From Technology Acceptance Model 3 and a Research Agenda on Interventions (2008) · cites this paper as Lapointe & Rivard, 2005

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Authors
Lapointe, L., & Rivard, S.
Affiliations
  • McGill University (CA)
  • HEC Montréal (CA)
ORCID
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2005-09-01
Volume
29
Issue
3
Pages
461-492
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/25148692
OpenAlex
W1592478671
Cited by
1,323
References
2
Citations by year
2026: 43 · 2025: 49 · 2024: 57 · 2023: 56 · 2022: 56 · 2021: 62 · 2020: 78 · 2019: 63 · 2018: 69 · 2017: 71 · 2016: 74 · 2015: 81 · 2014: 90 · 2013: 82 · 2012: 80
FWCI
123.00
Type
journal article
Language
en
Open access
closed
Locations
MIS Quarterly (publishedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
Keywords
clinical information systems, hospital information systems, physicians, initial conditions, threat perception, power balance, analytic induction

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