The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index; none of the 5 sources its claims cite is checked for support yet.
The value of seller trustworthiness in C2C online markets
Open accessAbstract
Trust has value in online markets, and individual and company actions can improve or impair how trustworthy they are perceived in these markets.
Overview
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Claims the paper makes
14 Own interpretation · 7 Own result · 6 Own method · 3 Not checked yet · 3 No basis given
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“From the survey, consumers reported completing deals in first quarter 2000 ranging in price from a low of 33 cents for a self-addressed stamped envelope, to a high of $13,200.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Although the trust premium decreases as the transaction value increases it is still a significant amount of money that consumers are willing to pay to a trusted seller.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The trust premium (extra amount willing to pay divided by the transaction value) was found to vary from 9.7% for the $10 item to 7.0% for the $250 item.”
- Also stated in: § Implications for Online Sellers · boosted
“There was clear evidence that buyers reward sellers they can trust with price premiums (from 7%-10%).”
boostedcorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Also stated in: § Implications for Online Sellers · boosted
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Although the trust premium decreases as the transaction value increases it is still a significant amount of money that consumers are willing to pay to a trusted seller.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Overall, it appears the sample is comprised of both price-sensitive and trust-sensitive individuals.”
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Third, for sellers to be successful in the long-term they must be trustworthy, particularly in their first deal with a buyer.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Finally, we must recognize that the generalization of these findings is limited given the focus on one industry-sports cards-the relatively small survey sample size.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Trust is important in any relationship in which the buyer has limited control over the seller, the economic risks are high, and the environment is uncertain [4].”
What the sources say
- Not checked yetcites [4] 4. Jarvenpaa, S., Tractinsky, N., and Vitale, M. Consumer trust in an Inter- net store. Information Technology and Management 1, 1&2 (2000), 45-71. source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
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- It may state two separate claims as one. 15
- The quote only partly states this claim. 2
- Probably not a substantial claim. 13
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Between the two, price was considered more important than trust by 36 individuals (43.3%), trust was considered more important than price by 33 individuals (39.8%) and the two were considered equally important by the remaining 14 individuals (16.9%) of the sample.”
plainn = 36- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Price and trustworthiness were the two most important factors.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one. The quote only partly states this claim.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The average deal value was $19.70.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“The next group included the number of previous dealings with the seller and the seller's speed of response to consumer's email messages.”
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one. The quote only partly states this claim.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Finally, the factors not at all important are whether the seller has a Web site and how close the seller is to where the consumer lives.”
plain- Asserted: passes — The authors put it forward as true.
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It may state two separate claims as one.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Of minimal importance is the seller type, whether they are a business or an individual, and how many years they have been in business.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
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It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The factors found to be highly important for affecting consumer's perception of seller trustworthiness are reputation of the seller and quality of previous dealings with the seller.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
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It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This indicates potential for continued growth in C2C e-commerce because it is not necessary for a seller to be a business to be perceived as trustworthy.An individual can be viewed as trustworthy just as easily.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
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- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“First, C2C e-commerce will continue to grow because online markets provide individual buyers and sellers with an efficient mechanism for information search in the market that enables them to bypass intermediaries.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: unclear — It is unclear why the paper says it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This indicates that sellers have an incentive to be trustworthy, and trusted sellers may receive higher profit margins that may be the difference between success and failure in highly competitive online markets.”
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
None of the sources cited for this claim have been checked yet.
In the paper
“Previous business-to-consumer (B2C) e-commerce research has highlighted the importance of trust between businesses and consumers [2][3][4].”
What the sources say
- Not checked yetcites [2] 2. Bellman, S., Lohse, G., and Johnson, E. Predictors of online buying behav- ior. Commun. ACM 42, 12 (Dec. 1999). source
- Not checked yetcites [3] 3. Hoffman, D., Novak, T., and Peralta, M. Building consumer trust online. Commun. ACM 42, 4 (Apr. 1999). source
- Not checked yetcites [4] 4. Jarvenpaa, S., Tractinsky, N., and Vitale, M. Consumer trust in an Inter- net store. Information Technology and Management 1, 1&2 (2000), 45-71. source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Second, there are economic incentives for these buyers and sellers to participate because they can share the money typically paid to the intermediaries.”
plaindirect- Asserted: passes — The authors put it forward as true.
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Probably not a substantial claim.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Of the surveys sent, 83 were completed and returned for a response rate of 15%.”
plain- Asserted: passes — The authors put it forward as true.
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- Load-bearing: fails — The paper’s conclusions may not depend on it.
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Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“In other words, the trustworthiness of the seller becomes an important factor influencing whether the seller is chosen or not by potential buyers.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Given an individual's lack of knowledge about others selling online, as well as the fact a significant amount of money may be involved in a transaction, the lack of trust in the seller is likely to be a more important barrier in the C2C market for obvious reasons.”
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“On average the respondents were experienced and knowledgeable about the sports trading card industry and the Internet given they had actively collected sports cards for 12.2 years, had actively used the Internet for 4.5 years, and had actively participated in sports card e-markets for 3.6 years.”
plain- Asserted: passes — The authors put it forward as true.
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- Load-bearing: fails — The paper’s conclusions may not depend on it.
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Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“E-markets have the potential for a major impact in the sports trading card industry because there are a large number of buyers and sellers, and there is a widespread and accepted standard for describing the products.”
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This also indicates potential for continued growth in C2C e-commerce because individual sellers do not have to have a Web site and do not have to live near the people to whom they are selling.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Competing on price alone in online markets eventually leads to one lowest-cost seller surviving, while competing by being a trusted seller in the market may result in receiving higher prices than other sellers and thus more profit and long-term success.”
hedgeddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: unclear — It is unclear why the paper says it holds.
It may state two separate claims as one.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Moreover, participants were asked what they would do in hypothetical situations rather than reporting actual purchase behavior.”
plain- Asserted: passes — The authors put it forward as true.
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Probably not a substantial claim.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“However, our study pointed out the beneficial impact may be limited to those that consider trustworthiness to be important.Buyers who were price sensitive are not willing to accord this price premium.”
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“As expected, the sample was comprised primarily of males between 18-60.”
plain- Asserted: passes — The authors put it forward as true.
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- Load-bearing: fails — The paper’s conclusions may not depend on it.
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Probably not a substantial claim. The paper’s conclusions may not depend on it.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“A survey was sent electronically to 560 randomly selected active participants in the USENET sports trading card e-market.”
plainn = 560- Asserted: passes — The authors put it forward as true.
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Probably not a substantial claim.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“In the long term, however, as more transactions are conducted using the online medium, the premium for trustworthiness can be expected to increase.”
plainconditional- Asserted: passes — The authors put it forward as true.
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Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“Quelch and Klein [7] note that”
What the sources say
- Not checked yetcites [7] 7. Quelch, J. and Klein, L. The Internet and international marketing. Sloan Management Review (Spring 1996), 60-75.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
The paper relies on this without support.
Consumers would like to maximize the savings in price that is feasible through use of the online medium.
“Obviously, consumers would like to maximize the savings in price that is feasible through use of the online medium.”
The paper relies on this without support.
The degree to which buyers consider price and trust as important in their choice of a seller is not known in online consumer research.
“What is not known yet in online consumer research is the degree to which buyers consider price and trust as important in their choice of a seller.”
The paper relies on this without support.
The relationship conditions of limited buyer control, high economic risks, and uncertain environment are present to a much greater degree in C2C e-commerce than in traditional markets.
“These relationship conditions are present to a much greater degree in C2C e-commerce as compared to traditional markets.”
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“Hence, trust has been repeatedly identified as the most important driver of the long-term success of customer-to-customer (C2C) platforms (Cook & State, 2015;Strader & Ramaswami, 2002).”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Strader & Ramaswami, 2002
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“The way a seller responds to feedback influences a buyer's trust, as identified by three studies (Malinen & Ojala, 2013;Strader & Ramaswami, 2002;Utz et al., 2009).”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Strader & Ramaswami, 2002
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“Two aspects of feedback are important, namely, the speed of response (the faster, the better) (Malinen & Ojala, 2013;Strader & Ramaswami, 2002) and the content of the feedback.”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Strader & Ramaswami, 2002
Experimental — accuracy not yet measuredThe cited source says what the claim attributes to it.
In the citing paper
“Twelve studies found that the reputation of a seller influences a buyer's trust towards a seller.”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Strader & Ramaswami, 2002
The cited source says what the claim attributes to it.
In the citing paper
“Familiarity was identified as having a positive influence on trust by four studies.”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Strader & Ramaswami, 2002
In the citing paper
“By extension, the ability to infer the trustworthiness of the individuals with whom users wish to engage is fundamental to the SE’s operation [11,22–26].”
From Digital Identity: The effect of trust and reputation information on user judgement in the Sharing Economy (2018) · cites this paper as [26]
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Research on trust: a bibliography and brief bibliometric analysis of the special issue submissions
Arnott, D. C. (2007) · European Journal of Marketing · doi:10.1108/03090560710773408 · Cited by 57
Consumer-to-Consumer Electronic Commerce
Jones, K. G., & Leonard, L. N. K. (2007) · Journal of Electronic Commerce in Organizations · doi:10.4018/jeco.2007100103 · Cited by 46
Wise-ShopFloor: A Web-Based and Sensor-Driven e-Shop Floor*
Wang, L., Shen, W., & Lang, S. Y. T. (2004) · Journal of Computing and Information Science in Engineering · doi:10.1115/1.1647122 · Cited by 45
Parallel Kinematic Machines: Design, Analysis and Simulation in an Integrated Virtual Environment
Zhang, D., Wang, L., & Lang, S. Y. T. (2004) · Journal of Mechanical Design · doi:10.1115/1.1897745 · Cited by 45
Trust in C2C Electronic Commerce: Ten Years Later
Leonard, L. N. K., & Jones, K. G. (2019) · Journal of Computer Information Systems · doi:10.1080/08874417.2019.1598829 · Cited by 49
The trust model of enterprise purchasing for B2B e-marketplaces
Chang, Y.-Y., Lin, S., Yen, D. C., & Hung, J.-W. (2020) · Computer Standards & Interfaces · doi:10.1016/j.csi.2020.103422 · Cited by 51
Nayak, J., Bhat, P. S., Acharya, U. R., & Kumar, M. S. (2008) · Journal of Medical Systems · doi:10.1007/s10916-008-9176-2 · Cited by 34
Moriuchi, E., & Takahashi, I. (2022) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-08-2021-0631 · Cited by 39
Mehrwald, P., Treffers, T., Titze, M., & Welpe, I. M. (2019) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2019.555 · Cited by 29
Generic Verticalization Strategies in Enterprise System Markets: An Exploratory Framework
Fink, L., & Markovich, S. (2008) · Journal of Information Technology · doi:10.1057/jit.2008.14 · Cited by 27
MARKET DECISION MAKING FOR ONLINE AUCTION SELLERS: PROFIT MAXIMIZATION OR SOCIALIZATION
Walczak, S. M., Gregg, D. G., & Berrenberg, J. L. (2006) · Digital Commons - University of South Florida (University of South Florida) · Cited by 26
Turel, O., & Yuan, Y. (2007) · Group Decision and Negotiation · doi:10.1007/s10726-007-9079-5 · Cited by 25
Roles of the Buyer´s Trust in Seller in Posted-Price Model of Consumer to Consumer E-Commerce
Joo, J. (2014) · Journal of theoretical and applied electronic commerce research · doi:10.4067/s0718-18762015000300004 · Cited by 26
Online Price Dispersion Revisited: How Do Transaction Prices Differ from Listing Prices?
Zhao, K., Zhao, X., & Deng, J. W. (2015) · Journal of Management Information Systems · doi:10.1080/07421222.2015.1029397 · Cited by 25
Consumer adoption behaviour in ride-sharing economy: an integrated TAM-ECM framework
Pandita, S., Mishra, H. G., & Bhat, A. A. (2023) · International Journal of Emerging Markets · doi:10.1108/ijoem-05-2022-0837 · Cited by 21
Schoberth, T., Heinzl, A., & Preece, J. J. (2006) · Journal of Organizational Computing and Electronic Commerce · doi:10.1080/10919392.2006.9681202 · Cited by 21
Huang, A. (2017) · Electronic Commerce Research · doi:10.1007/s10660-017-9262-y · Cited by 20
Gide, E., & Wu, M. (2007) · International Journal of Electronic Customer Relationship Management · doi:10.1504/ijecrm.2007.017799 · Cited by 19
Geography as branding: Descriptive evidence from Taobao
Chintagunta, P. K., & Chu, J. (2021) · Quantitative Marketing and Economics · doi:10.1007/s11129-020-09232-9 · Cited by 18
A Review of Single-Item Internet Auction Literature and a Model for Future Research
Baker, J., & Song, J. (2007) · Journal of Electronic Commerce in Organizations · doi:10.4018/jeco.2007010103 · Cited by 16
Kabanda, S. K., & Brown, I. (2017) · Information Technology for Development · doi:10.1080/02681102.2016.1263593 · Cited by 16
The Impact of Age on Electronic Commerce Participation
McCloskey, D. W., & Leppel, K. (2010) · Journal of Electronic Commerce in Organizations · doi:10.4018/jeco.2010103003 · Cited by 14
Consumer-to-Consumer e-Commerce Research in Information Systems Journals
Leonard, L. N. K., & Jones, K. G. (2010) · Journal of Internet Commerce · doi:10.1080/15332861.2010.529052 · Cited by 15
Creating an E-Commerce Environment Where Consumers Are Willing to Share Personal Information
Brodie, C., Karat, C.-M., & Karat, J. (2004) · Human-computer interaction series · doi:10.1007/1-4020-2148-8_11 · Cited by 15
Alternative Models of Trustworthiness of Service Providers
Roy, S. K., & Shekhar, V. (2010) · Journal of Global Marketing · doi:10.1080/08911762.2010.521111 · Cited by 14
When Payments Go Social: The Use of Person-to-Person Payment Methods Attenuates the Endowment Effect
Huang, L., & Savary, J. (2022) · Journal of Marketing Research · doi:10.1177/00222437221128255 · Cited by 15
Pengaruh Reputasi Terhadap Minat Beli Produk Skincare di Shopee
Agustin, C. A., & Hellianto, G. R. (2020) · Business Economic Communication and Social Sciences (BECOSS) Journal · doi:10.21512/becossjournal.v2i1.6050 · Cited by 13
Rethinking E-commerce Security
Oreku, G. S., & Li, J. (2006) · Computational Intelligence for Modelling, Control and Automation · doi:10.1109/cimca.2005.1631269 · Cited by 11
The role of trust in B2B electronic commerce : evidence from two e-marketplaces
Kuttainen, C. (2005) · Diva portal (Dalarna University Library) · Cited by 11
An online third party payment framework in E-commerce
Jiang, C., & Song, W.-G. (2010) · International Conference on Advanced Computer Control · doi:10.1109/icacc.2010.5487267 · Cited by 10
E-auction in China: the case of Taobao
Lu, J., Wang, L. Z., & Yu, C. S. (2007) · International Journal of Electronic Finance · doi:10.1504/ijef.2007.012896 · Cited by 10
Sistem Reputasi Penjual dalam Proses Pengambilan Keputusan Pembelian di Platform C2C E-commerce
Agustina, L., & Kurniawan, F. (2018) · Jurnal Komunikasi Indonesia · doi:10.7454/jki.v7i1.9700 · Cited by 16
Bhappu, A. D., Blomqvist, K., Andreeva, T., Zappa, P., Yeo, M. L., & Lempiälä, T. M. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.02174 · Cited by 9
Murphy, S. L., & Liao, S. (2013) · International journal of business and information/International journal of business & information · doi:10.6702/ijbi.2013.8.2.2 · Cited by 9
A cross-sector exploration of the barriers to customer satisfaction in the sharing economy
Panniello, U., Natalicchio, A., Ardito, L., & Messeni Petruzzelli, A. (2024) · Journal of Business Research · doi:10.1016/j.jbusres.2024.114862 · Cited by 8
Assess the Effect of Service Quality on Customer Satisfaction in Facebook Social Commerce in Egypt
Elbadrawy, R., ELKheshin, S., & Essawi, N. E. (2020) · International Journal of Managing Information Technology · doi:10.5121/ijmit.2020.12302 · Cited by 8
Macroscopic properties of buyer–seller networks in online marketplaces
Bracci, A., Boehnke, J., ElBahrawy, A., Perra, N., Teytelboym, A., & Baronchelli, A. (2022) · PNAS Nexus · doi:10.1093/pnasnexus/pgac201 · Cited by 8
Evaluating electronic service quality for C2C social commerce in Thailand: A pilot study
Leeraphong, A., Mahatanankoon, P., & Papasratorn, B. (2016) · International Conference on Digital Information Management · doi:10.1109/icdim.2016.7829776 · Cited by 8
Fakultas Ekonomi dan Bisnis, U. E. U., Nisa, P. C., Hutagalung, V. H. V., & Fakultas Ekonomi dan Bisnis, U. E. U. (2022) · Jurnal Bisnis dan Pemasaran Digital · doi:10.35912/jbpd.v1i2.642 · Cited by 7
A personalized trustworthy seller recommendation in an open market
Lee, S., Choi, K., & Suh, Y. (2012) · Expert Systems with Applications · doi:10.1016/j.eswa.2012.08.054 · Cited by 7
A Study of Third-party Online Payment: Risk Control and Supervision Analysis
Zhao, X., & Sun, Y. (2012) · WHICEB · Cited by 6
Zerenler, M., & Şahin, E. (2013) · Academic Journal of Interdisciplinary Studies · doi:10.5901/ajis.2013.v2n9p69 · Cited by 6
Huang, Y., & Wang, M. (2009) · International Conference on Management of e-Commerce and e-Government · doi:10.1109/icmecg.2009.52 · Cited by 6
Enhancing service selection with a provider trustworthiness model
Sumetanupap, A., & Senivongse, T. (2011) · International Joint Conference on Computer Science and Software Engineering · doi:10.1109/jcsse.2011.5930135 · Cited by 5
Perceptions of Trust Between Online Auction Consumers
Malinen, S. K., & Ojala, J. (2011) · International Journal of Web Portals · doi:10.4018/jwp.2011100102 · Cited by 5
The Impact of Different Types of Satisfaction on C2C Platform Loyalty
Huang, Q., & Davison, R. M. (2011) · CityU Scholars · Cited by 5
What's Yours is Mine: Trust in Collaborative Consumption
Jones, K. G., & Leonard, L. N. K. (2018) · Communications of the IIMA · doi:10.58729/1941-6687.1377 · Cited by 5
Perceptions of Trust Between Online Auction Consumers
Malinen, S., & Ojala, J. (2012) · Web Portal Design, Implementation, Integration, and Optimization · doi:10.4018/978-1-4666-2779-6.ch015 · Cited by 3
Lu, Y., Huang, Q., & Wang, Y. (2023) · JUSTC · doi:10.52396/justc-2022-0128 · Cited by 3
Why does people use e-payment systems in C2C e-marketplace? a trust transfer perspective
Tombe, R. S., Budi, N. F. A., Hidayanto, A. N., Ekawati, R. K., & Anussornnitisarn, P. (2017) · International Conference on Informatics and Computing (ICIC) · doi:10.1109/iac.2017.8280628 · Cited by 3
A Study of the Role of Trust in Sharing Economy in the Tourism Industry
Choi, Y. (2021) · International Journal of Service Science Management Engineering and Technology · doi:10.4018/ijssmet.2021070102 · Cited by 3
A User Experience Study on C2C E-Commerce Localization in China
Guo, D., Liu, Z., Guo, Z., & Qian, K. (2007) · Lecture notes in computer science · doi:10.1007/978-3-540-73289-1_42 · Cited by 3
Web Elements and Strategies for Success in Online Marketplaces: An Exploratory Analysis
Walia, N., & Zahedi, F. M. (2008) · International Conference on Information Systems · Cited by 3
Loyalty to amateur sellers in the online second-hand market
Kasnakoğlu, B. T., & Kalender, Y. (2025) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-07-2024-0869 · Cited by 3
Issues Influencing Electronic Commerce Activities of SMEs
Zerenler, M., & Gözlü, S. (2012) · IGI Global eBooks · doi:10.4018/978-1-4666-1601-1.ch064 · Cited by 2
C2C Model E-Commerce Credit Evaluation Model Based on Artificial Intelligence
Mu, W., & Ding, H. (2022) · Mobile Information Systems · doi:10.1155/2022/4820393 · Cited by 2
Exploring the Effectiveness of Seller Reputation Mechanism Using Online Sales Data
Wang, Y., Huang, L., & Guo, Y. M. (2014) · Journal of Electronic Commerce in Organizations · doi:10.4018/jeco.2014040104 · Cited by 1
권유미, 민진영, Kang, Y. S., & Seok, L. H. (2008) · The e-Business Studies · doi:10.15719/geba.9.1.200803.57 · Cited by 1
Anh, N. T. M., & Minh, N. T. (2024) · Revista de Gestão Social e Ambiental · doi:10.24857/rgsa.v18n9-050 · Cited by 1
When Interactive TV Meets Online Auction: A Study On Factors Affecting User Adoption.
Yoo, J., Ha, I., & Choi, J. K. (2007) · ICIQ · Cited by 1
Consumer-to-Consumer Electronic Commerce
Jones, K. G. (2009) · Advances in electronic commerce (AEC) book series/Advances in electronic commerce series · doi:10.4018/978-1-60566-126-1.ch001 · Cited by 1
Exploring Sellers' Experiences in the C2C Online Auction Environment
Nguyen, M. A. T. (2011) · Open Access Victoria University of Wellington | Te Herenga Waka (Figshare) · doi:10.26686/wgtn.16992307.v1 · Cited by 1
Zloteanu, M., Harvey, N., Tuckett, D., & Livan, G. (2018) · SSRN Electronic Journal · doi:10.2139/ssrn.3136514 · Cited by 1
Park, S. C., Bock, G., & Kim, J. U. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2011.08.005
The causes to relative advantage in internet auctions
Su, B.-C., Chen, J., Candler, M., & Capistrano, E. P. S. (2013) · International Journal of Business and Systems Research · doi:10.1504/ijbsr.2013.056715
The Impact of Competition and Reputation Feedback Systems on Internet Trading
Bolton, G. E., Loebbecke, C., & Ockenfels, A. (2007) · Faculty Digital Archive (New York University Florence)
Xhafa, F., Bader, D. A., Luca Benini, C., Bodin, F., Caballé, S., Jacques Demongeot, A., Doncescu, A., Drach, N., Curie, M., Gschwind, M. K., et al. (2008)
Portability of online reputation: Business and technical perspectives
Duan, Z. (2008) · uO Research (University of Ottawa) · doi:10.20381/ruor-12333
for Success: An Experiment Comparing Two eBay Businesses1
Gregg, D. G. (2016)
The Impact of Different Types of Satisfaction on C2C Platform Loyalty Completed Research Paper
Huang, Q., Davison, R. M., & Avenue, T. C. (2011)
A Study of Reputation Effect Restricting the Moral Hazard in C2C E-Commerce
Xu, X., & Ye, M. (2017) · Open Journal of Social Sciences · doi:10.4236/jss.2017.53024
Evolution of Cooperation in E-commerce Based on Prisoner’s Dilemma Game
Bahbouhi, J. E., & Moussa, N. (2019) · Learning and analytics in intelligent systems · doi:10.1007/978-3-030-36778-7_55
A Review of Single-Item Internet Auction Literature and a Model for Future Research
Baker, J. (2009) · Advances in electronic commerce (AEC) book series/Advances in electronic commerce series · doi:10.4018/978-1-60566-126-1.ch008
Issues Influencing Electronic Commerce Activities of SMEs
Zerenler, M., & Gözlü, S. (2010) · IGI Global eBooks · doi:10.4018/978-1-61692-880-3.ch018
The Sharing Economy for a Public-Private Partnership
Ilbiz, E., & Kaunert, C. (2023) · Advanced sciences and technologies for security applications · doi:10.1007/978-3-031-20274-2_3
Achjari, D., & Kurniawati, E. P. (2023) · AIP conference proceedings · doi:10.1063/5.0114579
The Antecedents and Marketing Outcome of Customer Trust in the On-demand Ridesharing Platform
Christianto, F., Raharja, J., Afif, R. K., & Hendriana, E. (2022) · International Conference on Industrial Engineering and Operations Management (IEOM) · doi:10.46254/eu05.20220033
Metadata
- Authors
- Strader, T. J., & Ramaswami, S. N.
- Affiliations
- Iowa State University (US)
- Venue
- Communications of the ACM
- Published
- 2002-12
- Volume
- 45
- Issue
- 12
- Pages
- 45-49
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2047208831
- Cited by
- 102
- References
- 9
- Citations by year
- 2025: 1 · 2024: 3 · 2023: 5 · 2022: 6 · 2021: 2 · 2020: 6 · 2019: 3 · 2018: 6 · 2017: 6 · 2016: 5 · 2015: 1 · 2014: 2 · 2013: 4 · 2012: 5
- FWCI
- 6.51
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Communications of the ACM (publishedVersion)
- UCLA - Biblioteca de Ciencias y Tecnologia Felix Morales Bueno (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Keywords
- trust, digital markets, perceived trust, perceived trustworthiness
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