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Cited by 342

The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.

The Mindlessness of Organizational Behaviors

Ashforth, Blake E., Fried, Yitzhak·1988·Human Relations

Abstract

Much organizational behavior is argued to be performed mindlessly, on the basis of scripts learned through organizational socialization, work experience, and symbolic management. While scripts conserve cognitive capacity, provide a basis for organizing and evaluating behavior, legitimate organizational activities, moderate role conflict, andfacilitate sense making, prediction, and control, they also induce a lack of vigilance and authenticity in operating routines, and bunkered perceptions, premature closure, and superstitious learning in decision making. Directions for future research include documenting the existence and effects of mindlessness, and exploring the predisposing conditions of script processing and means of maximizing the functional and minimizing the dysfunctional aspects of scripts on organizational effectiveness.

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Metadata

Authors
Ashforth, B. E., & Fried, Y.
Venue
Human Relations
Published
1988-04
Volume
41
Issue
4
Pages
305-329
ISSN
  • 0018-7267 (ISSN-L)
  • 1741-282X
OpenAlex
W2149233978
Cited by
342
References
5
FWCI
4.04
Type
journal article
Language
en
Open access
closed

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