Grammatical Models of Organizational Processes

Abstract

Grammar has been used metaphorically to describe organizational processes, but the metaphor has never been systematically developed so that it can be applied in empirical research. This paper develops the grammatical metaphor into a rigorous model for describing and theorizing about organizational work processes, defined here as sequences of actions that occur in the context of enabling and constraining structures. A grammatical model starts with a lexicon of elementary actions (called moves) and specifies the ways in which they can be combined to create a process. Unlike other sequential data analysis techniques, grammatical models provide a natural way of describing the layering and nesting of actions that typifies organizational processes. The example of a simple retail sales transaction is used to illustrate the underlying concepts. The paper also examines some methodological considerations involved in using process grammars and proposes an agenda for research, including: (1) creating descriptive taxonomies of organizational processes; (2) creating disconfirmable theories about the relationship between processes and the structures that enable and constrain them; (3) explaining the distribution of observed processes and predicting new processes that have not yet been observed; and (4) designing new organizational processes.