The DOI matches its Crossref record; 25 of the 25 references it cites were found in a registry or an index.
The Strategic Management of Corporate Change
Abstract
To investigate the controversy between universal and contingent approaches to corporate change, a study was undertaken of 13 service sector organizations. The study used the Dunphy/Stace contingency model of organizational change strategies, developing measures to place the organizations within the model. Results indicate that universal models of change management are inadequate to describe the diversity of approaches actually used by these organizations. In particular, the traditional Organizational Development model is unrepresentative of how change in many contemporary organizations is actually made. The traditional OD model prescribes incremental change combined with a participative management style but most organizations in the study made rapid transformative change using a directive leadership style. The OD model is also inadequate as a prescriptive model because very different change strategies, some dramatically different from OD, resulted in successful financial performance. Four case studies are presented to illustrate how each of the major contingencies in the model can operate to create effective organizational performance.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Workers are managed and directed through reasons they are not provided with, preventing collaborative or even consultative leadership styles, substituting a directive or even coercive one in its place (Dunphy and Stace 1993).”
From Artificial intelligence and work: a critical review of recent research from the social sciences (2024) · cites this paper as Dunphy and Stace 1993
Citations
Cites
The External Control of Organizations: A Resource Dependence Perspective.
Stern, R. N., Pfeffer, J., & Salancik, G. (1979) · Contemporary Sociology A Journal of Reviews · doi:10.2307/2065200 · Cited by 17,152
External Control of Organizations: Resource Dependence Perspective
Miner, J. B. (2011) · Routledge eBooks · doi:10.4324/9781315701967-54 · Cited by 14,229
Organizational Culture and Leadership: A Dynamic View
Schein, E. H. (1985) · Jossey-Bass Publishers eBooks · Cited by 2,009
Strategies for Change: Logical Incrementalism
McCann, J. E., & Quinn, J. B. (1982) · Academy of Management Review · doi:10.2307/257320 · Cited by 1,497
House, R. J., Miller, D., & Friesen, P. H. (1984) · Academy of Management Review · doi:10.2307/258499 · Cited by 1,436
Strategies for change: Logical incrementalism
Hussey, D. E. (1981) · Long Range Planning · doi:10.1016/0024-6301(81)90134-5 · Cited by 1,179
Challenging strategic planning assumptions
Mason, R. O. (1981) · Cited by 1,077
Thriving on Chaos: Handbook for a Management Revolution
Peters, T. F., & Rodabaugh, K. (1988) · The Journal of Continuing Higher Education · doi:10.1080/07377366.1988.10401142 · Cited by 983
Managing Change for Competitive Success
Jelinek, M., Pettigrew, A., & Whipp, R. (1993) · Academy of Management Review · doi:10.2307/258910 · Cited by 951
Haveman, H. A. (1992) · Administrative Science Quarterly · doi:10.2307/2393533 · Cited by 713
Research works printed but not linked: 4
- BARTUNEK, J. M., 1988, Research in Organizational Change and Development, 2, 97
- ELDON, M., 1987, Journal of Applied Behavioral Science, 23, 339
- GOLEMBIEWSKI, R. T., 1979, Approaches to planned change Parts I & II
- KANTER, R. M., 1983, The change masters: Innovation and entrepreneurship ill the American corporation
Cited by
Sorted by citations
Items 101–200 of 370
Indigenising organisational change: localisation in Tanzania and Malawi
An Afro‐centric Alliance (2001) · Journal of Managerial Psychology · doi:10.1108/02683940110366579 · Cited by 19
Guiding change in the Irish health system
McAuliffe, É., & Vaerenbergh, C. V. (2006) · Lenus, The Irish Health Repository (Dr Steevens Hospital Library) · Cited by 19
A drifting phenomenon: organizational change failure in a becoming view
Bruskin, S. (2019) · Journal of Organizational Change Management · doi:10.1108/jocm-11-2018-0310 · Cited by 19
"Organisational transformation": Wavering on the edge of ambiguity
van Tonder, C. L. (2004) · SA Journal of Industrial Psychology · doi:10.4102/sajip.v30i3.164 · Cited by 18
Critical Systems Thinking: A Creative Approach to Organizational Change
Kogetsidis, H. (2012) · Journal of Transnational Management · doi:10.1080/15475778.2012.706704 · Cited by 18
The Impetus for Resilience and Change in Business Education and Management Research
Kovoor‐Misra, S. (2019) · Journal of Management Inquiry · doi:10.1177/1056492619870871 · Cited by 18
Executive and Purchasing Leadership in Purchasing Change Initiatives
Smeltzer, L. R. (1998) · Journal of Supply Chain Management · doi:10.1111/j.1745-493x.1998.tb00297.x · Cited by 18
Transformation in the defence sector: The critical role of performance measurement
MacBryde, J., Paton, S., Bayliss, M., & Grant, N. (2013) · Management Accounting Research · doi:10.1016/j.mar.2013.07.006 · Cited by 18
Capacity Development in Higher Education Institutions in Developing CountriesPreprint
van Deuren, R. (2013) · RePEc: Research Papers in Economics · Cited by 18
Inside-Out-Outside-In: A dual approach process model to developing work happiness
Williams, P., Kern, M. L., & Waters, L. E. (2016) · International Journal of Wellbeing · doi:10.5502/ijw.v6i2.489 · Cited by 17
Management of the “skills inventory” in times of major change
Winch, G. W. (2001) · System Dynamics Review · doi:10.1002/sdr.208 · Cited by 17
Leading Change with the 5-P Model
Ford, R., Heisler, W. J., & McCreary, W. N. (2008) · Cornell Hospitality Quarterly · doi:10.1177/0010880407306361 · Cited by 16
Leadership and Change Management
Schell, W. (2019) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-78714-617-420191013 · Cited by 16
Process strategies for turnaround change agents: Crisis and non‐crisis situations
Armenakis, A. A., & Fredenberger, W. B. (1995) · Strategic Change · doi:10.1002/jsc.4240040103 · Cited by 16
The Evolving Functions and Organization of Finance Ministries
Allen, R., Hurcan, Y., Murphy, P., Queyranne, M., & Yläoutinen, S. (2015) · IMF Working Paper · doi:10.5089/9781513543895.001 · Cited by 16
Change leadership: case study of a global energy company
Higgs, M. J., & Rowland, D. (2009) · Strategic Change · doi:10.1002/jsc.838 · Cited by 17
User Resistance Behaviors and Management Strategies in IT-Enabled Change
Klaus, T., Blanton, J. E., & Wingreen, S. C. (2015) · Journal of Organizational and End User Computing · doi:10.4018/joeuc.2015010103 · Cited by 15
The Evolving Functions and Organization of Finance Ministries
Allen, R., Hurcan, Y., & Queyranne, M. (2016) · Public Budgeting & Finance · doi:10.1111/pbaf.12141 · Cited by 15
The impact of a market system on the public sector: a study of organizational change in the NHS
Salauroo, M., & Burnes, B. (1998) · International Journal of Public Sector Management · doi:10.1108/09513559810244365 · Cited by 15
Strategy workshops with wider participation: trust as enabler
Pregmark, J. E., & Berggren, R. (2020) · Management Decision · doi:10.1108/md-07-2019-1004 · Cited by 14
Nigra, M., & Bossink, B. A. G. (2023) · Journal of Construction Engineering and Management · doi:10.1061/jcemd4.coeng-12881 · Cited by 13
In search of efficiency—concurrent concept elaboration and improvement
Kling, R. (2005) · Technovation · doi:10.1016/j.technovation.2005.06.005 · Cited by 13
Majid, A., Yasir, M., & Tabassum, N. (2011) · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · doi:10.5897/ajbm10.368 · Cited by 13
Kamugisha, S. (2013) · Cited by 13
Improving evidence quality for organisational change management through open science
Evans, T. R. (2020) · Journal of Organizational Change Management · doi:10.1108/jocm-05-2019-0127 · Cited by 13
Coordination strategies in organizational development programs
Dietrich, P. H. (2007) · Aaltodoc (Aalto University) · Cited by 13
Gestión del Cambio como Fundamento de la Dirección Estratégica
Guerrero, F. N. T., Guerrero-Espinosa, M. E., Villavicencio, V. D. L. V., Gaibor-Mendoza, J. S., Pico-Lescano, J. C., & Cárdenas, M. V. S. (2023) · Editorial Grupo AEA eBooks · doi:10.55813/egaea.l.2022.28 · Cited by 12
Penbek, Ş., Zaptçıoğlu, D., & Günerergin, M. (2011) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2011.09.071 · Cited by 12
Strategic capability development in the higher education sector
Brown, P. (2004) · International Journal of Educational Management · doi:10.1108/09513540410563149 · Cited by 12
ORGANISATIONAL CHANGE: A CONCEPTUAL AND THEORETICAL REVIEW
Aravopoulou, E. (2015) · Nowoczesne Systemy Zarządzania · doi:10.37055/nsz/129349 · Cited by 12
Sustaining second‐order change initiation: structured complexity and interface management
Sun, P. Y. T., & Scott, J. (2005) · Journal of Management Development · doi:10.1108/02621710510627037 · Cited by 12
Accounting Change: Integrated Reporting Through the Lenses of Institutional Theory
Katsikas, E., Rossi, F. M., & Orelli, R. L. (2016) · Springer briefs in accounting · doi:10.1007/978-3-319-47235-5_2 · Cited by 11
Moore, N. Y., Baldwin, L. H., Camm, F., & Cook, C. R. (2002) · Defense Technical Information Center (DTIC) · Cited by 11
Riaz, S., Morgan, D. J., & Kimberley, N. (2024) · Journal of Organizational Change Management · doi:10.1108/jocm-04-2023-0148 · Cited by 10
Kherrazi, S., & Roquilly, C. (2025) · Journal of Change Management · doi:10.1080/14697017.2025.2494508 · Cited by 10
Understanding change management in organizational context: revisiting literature
Chowdhury, A., & Shil, N. C. (2022) · Management and Entrepreneurship Trends of Development · doi:10.26661/2522-1566/2022-1/19-03 · Cited by 10
What is social about criminal justice social work in Belgium?
Bauwens, A., & Roose, R. (2017) · European Journal of Social Work · doi:10.1080/13691457.2016.1266993 · Cited by 10
Jamai, K., Gellynck, X., Abidar, A., & Steur, H. D. (2022) · The International Food and Agribusiness Management Review · doi:10.22434/ifamr2021.0124 · Cited by 12
Rural Victorian service provider responses to the National Disability Insurance Scheme
Quilliam, C., & Bourke, L. (2020) · Australian Journal of Social Issues · doi:10.1002/ajs4.107 · Cited by 10
Vision versus reality in organizational change
Nonås, K. (2005) · Cited by 10
A multi-level examination of employee reactions to organizational change
Rodda, J. (2010) · Digital Commons-DePaul (DePaul University) · Cited by 9
Barber, V. A. (2010) · Fisher Digital Publications (St. John Fisher College) · Cited by 9
Incorporating sustainability in small health-care facilities: an integrated model
Chu, K., & Cheung, L. (2018) · Leadership in health services · doi:10.1108/lhs-07-2017-0043 · Cited by 9
Modelling for Change: An Information Systems Perspective on Change Management Models
Macredie, R. D., Sandom, C., & Paul, R. J. (1998) · Springer eBooks · doi:10.1007/978-1-4471-0601-2_1 · Cited by 9
Connecting Organizational Change Content with Change Strategy: Has Theory Become Practice?
Szabla, D. B., Stefanchin, J. E., & Warner, L. S. (2014) · Emerald Group Publishing Limited eBooks · doi:10.1108/s0897-301620140000022004 · Cited by 9
Die Siemens AG: Inkrementale Anpassung oder Unternehmenstransformation?
Naschold, F. (1997) · Arbeit · doi:10.1515/arbeit-1997-0204 · Cited by 9
Challenges of the Change Management for Managing People and Organizational Culture
(2019) · International Journal of Recent Technology and Engineering (IJRTE) · doi:10.35940/ijrte.b1503.0982s1119 · Cited by 8
The impact of the NHS internal market on the merger of colleges of midwifery and nursing
Burnes, B., & Salauroo, M. (1995) · Journal of Management in Medicine · doi:10.1108/02689239510086506 · Cited by 8
Trust and Strategic Change: An Organizational Justice Perspective
Saunders, M. N. K. (2011) · Edward Elgar Publishing eBooks · doi:10.4337/9780857932006.00025 · Cited by 8
An exploration of individual experiences of constant organisational change
Williams, K., Crafford, A., & Fourie, L. (2003) · SA Journal of Industrial Psychology · doi:10.4102/sajip.v29i2.94 · Cited by 8
Somerville, K. A. (2008) · doi:10.22215/etd/2008-06574 · Cited by 8
The dynamics of union-management collaboration during postmerger integration
Stensaker, I. G., Colman, H. L., & Grøgaard, B. (2023) · Long Range Planning · doi:10.1016/j.lrp.2023.102326 · Cited by 8
'ORGANIZATIONAL CHANGE AND RESISTANCE DILEMMAS' RESOLUTION APPROACHES AND MECHANISMS
Bengat, J., & Odenyo, M. (2015) · Cited by 7
Change management: a framework for adaptation of the change management model
Rawson, J. V., & Davis, M. A. (2023) · IISE Transactions on Healthcare Systems Engineering · doi:10.1080/24725579.2023.2201959 · Cited by 7
Development of Organizational Change Questionnaire
Mishra, B., Bhaskar, A. U., & Khurana, A. (2007) · Global Business Review · doi:10.1177/097215090600800106 · Cited by 7
On Misunderstanding Heraclitus: the Justice of Organisation Structure
Shaw, D. J. (2018) · Philosophy of Management · doi:10.1007/s40926-018-0097-y · Cited by 7
Business model and team as preconditions of a start-up viability
Slávik, Š., Hagarová, R., Ljudvigová, I., & Zagoršek, B. (2019) · Journal of Entrepreneurship and Sustainability Issues · doi:10.9770/jesi.2019.6.3(25 · Cited by 7
Assessing Organizational Readiness for the Improvement and Change Initiatives in Public Hospitals
Alwheeb, M., & Rea, D. (2017) · Management Issues in Healthcare System · doi:10.33844/mihs.2017.60346 · Cited by 7
A Systemic Organizational Change Model in Occupational Health Management
Montaño, D. (2018) · Journal of Change Management · doi:10.1080/14697017.2018.1526818 · Cited by 10
Zwischen Freiheit und Reglementierung
Gebert, D. R. (2000) · Managementforschung · doi:10.1007/978-3-322-86701-8_1 · Cited by 7
Three Alternatives to Organizational Value Change and Formation
Michael, B., Neubert, M. J., & Michael, R. (2012) · The Journal of Applied Behavioral Science · doi:10.1177/0021886312438941 · Cited by 6
Transformational Change and Digitalization—The Case of the Swedish Road and Transport Administration
Molin, F., & Brandt, E. N. (2023) · Behavioral Sciences · doi:10.3390/bs13020110 · Cited by 6
Juntunen, M. (2011) · Cited by 6
Management Assessment and Policy Dissemination in Federal Prisons
Fleisher, M. S. (1996) · The Prison Journal · doi:10.1177/0032855596076001005 · Cited by 6
EFFECTIVE COMMUNICATION DURING PLANNED CHANGE: AN EVALUATION FROM THE RECIPIENTS' PERSPECTIVE
Wagner, E. (2006) · OpenGrey (Institut de l'Information Scientifique et Technique) · Cited by 6
Platform-enabled innovation adoption in the tourism sector: A case study on Booking.com
Mantovani, A., Piga, C. A., Reggiani, C., & Shevtsova, Y. (2024) · Tourism Management Perspectives · doi:10.1016/j.tmp.2024.101316 · Cited by 5
Organizational change: Implications of directive change management
Hubbart, J. A. (2024) · Human Resources Management and Services · doi:10.18282/hrms.v6i2.3457 · Cited by 5
A Processual Approach towards Studying Management Accounting Change
Yazdifar, H., Askarany, D., Nasseri, A., & Moradi, M. A. (2012) · ResearchSpace (University of Auckland) · Cited by 5
Karanja, K., Mukulu, E., & Wainaina, C. N. (2014) · International Journal of Academic Research in Business and Social Sciences · doi:10.6007/ijarbss/v4-i10/1204 · Cited by 5
Autissier, D., Giraud, L., Johnson, K., & Moutot, J.-M. (2013) · Question(s) de management · doi:10.3917/qdm.132.0011 · Cited by 5
Role of Organizational Culture in Creating Readiness for Change Project
Novitskaya, A., & Rajput, M. (2014) · KTH Publication Database DiVA (KTH Royal Institute of Technology) · Cited by 5
A Comparative Analysis of Business Process Reengineering and Total Quality ManagementPreprint
Bhaskar, H. L. (2015) · SSRN Electronic Journal · Cited by 5
Transformation process meets innovation leadership—an analysis of new challenges in change theory
Heilemann, G., & Faix, W. G. (2023) · Leadership Education Personality An Interdisciplinary Journal · doi:10.1365/s42681-023-00034-7 · Cited by 4
Managing Change in the Context of a Community Health Organisation
Telford, K., Maddock, A., Isam, C., & Kralik, D. (2006) · Australian Journal of Primary Health · doi:10.1071/py06035 · Cited by 4
An Integrative Conceptual Framework of Organizational Change: A “Triple Helix” Model
Rebora, G., & Minelli, E. A. (2012) · Research in organizational change and development · doi:10.1108/s0897-3016(2012)0000020009 · Cited by 4
Sustainability Transformations—From Theory to Practice
Copper, D. L. (2020) · Management for professionals · doi:10.1007/978-3-030-56344-8_10 · Cited by 4
A Framework for Managing Organizational Change in the Context of Digital Transformation
Minh, H. P., & Hong, P. T. T. (2023) · Advances in economics, business and management research/Advances in Economics, Business and Management Research · doi:10.2991/978-94-6463-150-0_27 · Cited by 7
The Mediating Path of Transformational Leadership: A Cross-Sectional Study in Chinese Context
Abbas, Z., Jiang, W. S., Zaman, H. M. F., & Azam, T. (2024) · Marketing and Management of Innovations · doi:10.21272/mmi.2024.2-11 · Cited by 6
Managing change: mental models of SME managers
Wiesner, R., & Poole, N. (2009) · Cited by 4
Challenging Notions of “Change” and “Change Management”
Sharifi, S., & Claxton, J. (2014) · Springer eBooks · doi:10.1007/978-3-319-07434-4_14 · Cited by 4
Supportive mechanisms for effective change management
Diamanti, K., Ioannou, L., Pouloudi, A., & Baglee, D. (2007) · International Journal of Information Systems and Change Management · doi:10.1504/ijiscm.2007.017381 · Cited by 4
Theories of Organizational Behavior
Zhao, X., Hwang, B., & Low, S. P. (2015) · Springer eBooks · doi:10.1007/978-981-287-549-5_4 · Cited by 5
An examination of user resistance in mandatory adoption of enterprise systems
Blanton, J. E., & Klaus, T. P. (2006) · Cited by 4
Constructs and systems: Connecting strategy deployment and performance excellence
Saunders, M., Mann, R. S., & Smith, R. (2009) · Total Quality Management & Business Excellence · doi:10.1080/14783360802614323 · Cited by 4
Empowerment and Successful Management of an Organizational Change: The Case of a Bank Acquisition
Kappelman, L. A., Prybutok, V. R., & von Dran, G. M. (1996) · Management Research News · doi:10.1108/eb028481 · Cited by 4
Bauwens, A. (2011) · European Journal of Probation · doi:10.1177/206622031100300302 · Cited by 4
CHANGING FROM THE INSIDE OUT: LEADING ORGANIZATIONAL CHANGE AS AN INSIDER
Osentoski, N. J. (2016) · Journal of Positive Management · doi:10.12775/jpm.2015.015 · Cited by 6
Change Management in the Public Sector
Ferguson, S. D. (2013) · Cited by 4
Bringing humanity into view: action research with Qatar’s ambulance service
Coleman, G., & Wiggins, L. (2017) · Journal of Health Organization and Management · doi:10.1108/jhom-10-2016-0208 · Cited by 4
Towards a Change Leadership Framework: Assessing Capabilities within an IT Service Organization
Urquhart, R., & Allison, I. K. (2015) · Communications of the IIMA · doi:10.58729/1941-6687.1356 · Cited by 3
Change management and performance of public secondary schools in Siaya Sub-county, Kenya
Okiiya, A. S. (2013) · International journal of scientific and technology research · Cited by 3
Khan, S. N., Rehman, H. M., & Ghayas, M. M. (2021) · Advances in business strategy and competitive advantage book series · doi:10.4018/978-1-7998-2807-5.ch008 · Cited by 3
Role of Strategic Control Systems in Achieving Strategic Goals
Yeboah, O.-W., Diaba, B., Mohammed, A. R., & Boateng, P. A. (2023) · International journal of research and scientific innovation · doi:10.51244/ijrsi.2023.10728 · Cited by 3
Transition as a ubiquitous and a continuous process: overcoming the Western view
Ivanova, O., & Persson, S. (2016) · Journal of Change Management · doi:10.1080/14697017.2016.1185643 · Cited by 3
Deliberate change without hierarchical influence? The case of collaborative OSS communities
Nørskov, S., Kesting, P., & Ulhøi, J. P. (2017) · International journal of organizational analysis · doi:10.1108/ijoa-08-2016-1050 · Cited by 3
Ferrari, F. (2019) · Advances in business strategy and competitive advantage book series · doi:10.4018/978-1-5225-6155-2.ch017 · Cited by 3
Change Management in public sector: A case study of gas distribution firm
Shirvani, A., Dehaghani, M. V., & Mossavi, S. H. (2013) · Management Science Letters · doi:10.5267/j.msl.2013.05.007 · Cited by 3
POST-ACQUISITION CHANGE MANAGEMENT: AN EXPERIENCE OF EMPLOYEES OF GHANAIAN TELECOMMUNICATION COMPANY
Azila-Gbettor, E. M., Danku, L. S., & Apreko, A. A. (2013) · RePEc: Research Papers in Economics · Cited by 3
Price, D. (2009) · doi:10.1007/978-1-137-16511-4_1 · Cited by 3
Kiechl, R. (1995) · Gabler Verlag eBooks · doi:10.1007/978-3-322-84493-4_17 · Cited by 3
Metadata
- Authors
- Dunphy, D., & Stace, D.
- Affiliations
- UNSW Sydney (AU)
- Principal, Stace Management Networks Pty Ltd
- Venue
- Human Relations
- Publisher
- SAGE Publications
- Published
- 1993-08
- Volume
- 46
- Issue
- 8
- Pages
- 905-920
- ISSN
- 0018-7267 (ISSN-L)
- 1741-282X
- OpenAlex
- W2137295086
- Cited by
- 371
- References
- 25
- Citations by year
- 2026: 13 · 2025: 6 · 2024: 8 · 2023: 17 · 2022: 12 · 2021: 12 · 2020: 16 · 2019: 16 · 2018: 8 · 2017: 15 · 2016: 21 · 2015: 23 · 2014: 21 · 2013: 25 · 2012: 15
- FWCI
- 6.01
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Human Relations (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Change
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Appreciative Inquiry and Organizational Change
- Keywords
- organizational change, contingency theory, organizational development model, service sector organizations, transformative change, incremental change, participatory management, directive leadership, change strategies, financial performance
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review