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Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend
Open accessAbstract
The purpose of this study is to empirically test an integrative model linking tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. The model was tested using data collected from domestic tourists visiting Sardinia, Italy. Results show that tourists’ emotional experiences act as antecedents of perceived overall image and satisfaction evaluations. In addition, overall image has a positive influence on tourist satisfaction and intention to recommend. The study expands current theorizations by examining the merits of emotions in tourist behavior models. From a practical perspective, the study offers important implications for destination marketers.
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“At the same time, Prayag et al. (2017) analyzed the relationship between emotional experience and destination image, and proposed that restorative environment can improve tourists’ overall destination image.”
From A study on the influence of rural tourism’s perceived destination restorative qualities on loyalty based on SOR model (2025) · cites this paper as Prayag et al., 2017
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Metadata
- Authors
- Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G.
- Affiliations
- University of Canterbury (NZ)
- Royal Holloway University of London (GB)
- Management Center Innsbruck (AT)
- University of Sassari, Department of Economics and Business Italy
- Corresponding author
- Hosany, Sameer
- Venue
- Journal of Travel Research
- Publisher
- SAGE Publications
- Published
- 2016-08-05
- Volume
- 56
- Issue
- 1
- Pages
- 41-54
- ISSN
- 0047-2875 (ISSN-L)
- 1552-6763
- OpenAlex
- W2336195358
- Cited by
- 924
- References
- 152
- Citations by year
- 2026: 120 · 2025: 108 · 2024: 96 · 2023: 111 · 2022: 110 · 2021: 119 · 2020: 99 · 2019: 84 · 2018: 47 · 2017: 24 · 2016: 5
- FWCI
- 83.86
- Type
- journal article
- Language
- en
- Open access
- green
- hdl.handle.net
- Locations
- Journal of Travel Research (publishedVersion)
- UnissResearch (Università degli Studi di Sassari) (submittedVersion)
- ResearchOnline@ND (The University of Notre Dame) (submittedVersion)
- RMIT Research Repository (RMIT University Library) (submittedVersion)
- Figshare (submittedVersion, cc-by)
- Figshare (submittedVersion)
- Social Science Open Access Repository (GESIS – Leibniz Institute for the Social Sciences) (submittedVersion, cc-by-nc)
- ANU Open Research (Australian National University) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Recreation, Leisure, Wilderness Management
- Keywords
- tourist emotions, tourist satisfaction, recommendation intention, word of mouth, destination image, tourism promotion, domestic tourists, Sardinia
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