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Cited by 924Diverse Aspects of Tourism ResearchCustomer Service Quality and LoyaltyRecreation, Leisure, Wilderness Management

The DOI matches its Crossref record; 152 of the 152 references it cites were found in a registry or an index.

Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend

Open access
Prayag, Girish, Hosany, Sameer, Muskat, Birgit, Del Chiappa, Giacomo·2017·Journal of Travel Research
DOI 10.1177/0047287515620567
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Abstract

The purpose of this study is to empirically test an integrative model linking tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. The model was tested using data collected from domestic tourists visiting Sardinia, Italy. Results show that tourists’ emotional experiences act as antecedents of perceived overall image and satisfaction evaluations. In addition, overall image has a positive influence on tourist satisfaction and intention to recommend. The study expands current theorizations by examining the merits of emotions in tourist behavior models. From a practical perspective, the study offers important implications for destination marketers.

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Research works printed but not linked: 4

  1. Bagozzi Richard P., 2000, The Why of Consumption: Contemporary Perspectives on Consumer Motives, Goals and Desires, 1, 36
  2. Gunn Clare A., 1988, Vacationscape: Designing Tourist Region
  3. 10.1037/1040-3590.7.3.238 · DOI · Paper page
  4. Zins Andreas H., 2002, Journal of Travel and Tourism Marketing, 12, 2

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Metadata

Authors
Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G.
Affiliations
  • University of Canterbury (NZ)
  • Royal Holloway University of London (GB)
  • Management Center Innsbruck (AT)
  • University of Sassari, Department of Economics and Business Italy
Corresponding author
Hosany, Sameer
ORCID
Venue
Journal of Travel Research
Publisher
SAGE Publications
Published
2016-08-05
Volume
56
Issue
1
Pages
41-54
ISSN
  • 0047-2875 (ISSN-L)
  • 1552-6763
DOI
10.1177/0047287515620567
OpenAlex
W2336195358
Cited by
924
References
152
Citations by year
2026: 120 · 2025: 108 · 2024: 96 · 2023: 111 · 2022: 110 · 2021: 119 · 2020: 99 · 2019: 84 · 2018: 47 · 2017: 24 · 2016: 5
FWCI
83.86
Type
journal article
Language
en
Open access
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations
  • Journal of Travel Research (publishedVersion)
  • UnissResearch (Università degli Studi di Sassari) (submittedVersion)
  • ResearchOnline@ND (The University of Notre Dame) (submittedVersion)
  • RMIT Research Repository (RMIT University Library) (submittedVersion)
  • Figshare (submittedVersion, cc-by)
  • Figshare (submittedVersion)
  • Social Science Open Access Repository (GESIS – Leibniz Institute for the Social Sciences) (submittedVersion, cc-by-nc)
  • ANU Open Research (Australian National University) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Recreation, Leisure, Wilderness Management
Keywords
tourist emotions, tourist satisfaction, recommendation intention, word of mouth, destination image, tourism promotion, domestic tourists, Sardinia

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