Cited by 924Diverse Aspects of Tourism ResearchCustomer Service Quality and LoyaltyRecreation, Leisure, Wilderness Management

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Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend

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Prayag, Girish, Hosany, Sameer, Muskat, Birgit, Del Chiappa, Giacomo·2017·Journal of Travel Research

DOI 10.1177/0047287515620567

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Abstract

The purpose of this study is to empirically test an integrative model linking tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. The model was tested using data collected from domestic tourists visiting Sardinia, Italy. Results show that tourists’ emotional experiences act as antecedents of perceived overall image and satisfaction evaluations. In addition, overall image has a positive influence on tourist satisfaction and intention to recommend. The study expands current theorizations by examining the merits of emotions in tourist behavior models. From a practical perspective, the study offers important implications for destination marketers.

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Authors: Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G.
Affiliations: University of Canterbury (NZ)
Royal Holloway University of London (GB)
Management Center Innsbruck (AT)
University of Sassari, Department of Economics and Business Italy
Corresponding author: Hosany, Sameer
ORCID: Prayag, Girish
Hosany, Sameer
Muskat, Birgit
Venue: Journal of Travel Research
Publisher: SAGE Publications
Published: 2016-08-05
Volume: 56
Issue: 1
Pages: 41-54
ISSN: 0047-2875 (ISSN-L)
1552-6763
DOI: 10.1177/0047287515620567
OpenAlex: W2336195358
Cited by: 924
References: 152
Citations by year: 2026: 120 · 2025: 108 · 2024: 96 · 2023: 111 · 2022: 110 · 2021: 119 · 2020: 99 · 2019: 84 · 2018: 47 · 2017: 24 · 2016: 5
FWCI: 83.86
Type: journal article
Language: en
Open access: green
hdl.handle.net
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Journal of Travel Research (publishedVersion)
UnissResearch (Università degli Studi di Sassari) (submittedVersion)
ResearchOnline@ND (The University of Notre Dame) (submittedVersion)
RMIT Research Repository (RMIT University Library) (submittedVersion)
Figshare (submittedVersion, cc-by)
Figshare (submittedVersion)
Social Science Open Access Repository (GESIS – Leibniz Institute for the Social Sciences) (submittedVersion, cc-by-nc)
ANU Open Research (Australian National University) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Recreation, Leisure, Wilderness Management
Keywords: tourist emotions, tourist satisfaction, recommendation intention, word of mouth, destination image, tourism promotion, domestic tourists, Sardinia

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Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend

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