Cited by 924Diverse Aspects of Tourism ResearchCustomer Service Quality and LoyaltyRecreation, Leisure, Wilderness Management

The DOI matches its Crossref record; 152 of the 152 references it cites were found in a registry or an index.

Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend

Open access

Prayag, Girish, Hosany, Sameer, Muskat, Birgit, Del Chiappa, Giacomo·2017·Journal of Travel Research

DOI 10.1177/0047287515620567

Open this paper in CoChat — free account Open PDF

Abstract

The purpose of this study is to empirically test an integrative model linking tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. The model was tested using data collected from domestic tourists visiting Sardinia, Italy. Results show that tourists’ emotional experiences act as antecedents of perceived overall image and satisfaction evaluations. In addition, overall image has a positive influence on tourist satisfaction and intention to recommend. The study expands current theorizations by examining the merits of emotions in tourist behavior models. From a practical perspective, the study offers important implications for destination marketers.

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

Integrity signals

Registry

Crossref · 10.1177/0047287515620567

Cites

152 of 152 references verified0 citation errors · 0 not checkable

Statistics

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Common method biases in behavioral research: A critical review of the literature and recommended remedies
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Principles and Practice of Structural Equation Modeling
Tabri, N., & Elliott, C. M. (2012) · Canadian Graduate Journal of Sociology and Criminology · doi:10.15353/cgjsc.v1i1.3787 · Cited by 39,094
Development and validation of brief measures of positive and negative affect: The PANAS scales.
Watson, D., Clark, L. A., & Tellegen, A. (1988) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.54.6.1063 · Cited by 32,433
Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102
A circumplex model of affect.
Russell, J. A. (1980) · Journal of Personality and Social Psychology · doi:10.1037/h0077714 · Cited by 16,334 · cited 2×
“Dimensional approaches conceptualize emotions using few dimensions such as positive and negative (Watson, Clark, and Tellegen 1988), or pleasure and arousal (Russell 1980; Walsh et al. 2011).”
Emotion And Adaptation
Lazarus, R. S. (1991) · doi:10.1093/oso/9780195069945.001.0001 · Cited by 12,691
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 11,433
Accounting for common method variance in cross-sectional research designs
Lindell, M. K., & Whitney, D. J. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.1.114 · Cited by 8,490
Untitled work
(1974) · Medical Entomology and Zoology · Cited by 7,295
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00028-2 · Cited by 6,398
What good are positive emotions?
Fredrickson, B. L. (1998) · Review of General Psychology · doi:10.1037/1089-2680.2.3.300 · Cited by 6,066
Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming
Byrne, B. M. (1998) · Cited by 3,873
A model of destination image formation
Baloglu, S., & McCleary, K. W. (1999) · Annals of Tourism Research · doi:10.1016/s0160-7383(99)00030-4 · Cited by 3,563
The Role of Emotions in Marketing
Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999) · Journal of the Academy of Marketing Science · doi:10.1177/0092070399272005 · Cited by 3,349
Fear, anger, and risk.
Lerner, J. S., & Keltner, D. (2001) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.81.1.146 · Cited by 3,325
Satisfaction: A Behavioral Perspective on the Consumer
Oliver, R. L. (2014) · Routledge eBooks · doi:10.4324/9781315700892 · Cited by 3,279
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
Chen, C., & Chen, F.-S. (2009) · Tourism Management · doi:10.1016/j.tourman.2009.02.008 · Cited by 2,904
Human Emotions
Izard, C. E. (1977) · doi:10.1007/978-1-4899-2209-0 · Cited by 2,825
How destination image and evaluative factors affect behavioral intentions
Chen, C.-F., & Tsai, D.-C. (2007) · Tourism Management · doi:10.1016/j.tourman.2006.07.007 · Cited by 2,809
Quality, satisfaction and behavioral intentions
Baker, D. A., & Crompton, J. L. (2000) · Annals of Tourism Research · doi:10.1016/s0160-7383(99)00108-5 · Cited by 2,784
Factors influencing destination image
Palacio, A. B., & Martín‐Santana, J. D. (2004) · Annals of Tourism Research · doi:10.1016/j.annals.2004.01.010 · Cited by 2,719
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
Chi, C. G.-Q., & Qu, H. (2007) · Tourism Management · doi:10.1016/j.tourman.2007.06.007 · Cited by 2,488
Product/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462
Content validity in psychological assessment: A functional approach to concepts and methods.
Haynes, S. N., Richard, D. C. S., & Kubany, E. S. (1995) · Psychological Assessment · doi:10.1037//1040-3590.7.3.238 · Cited by 2,387 · cited 1×
“As a result, adapting scales from psychology often fails to achieve content validity (Haynes, Richard, and Kubany 1995), leading to erroneous conclusions.”
Emotion, a psychoevolutionary synthesis
Plutchik, R. (1980) · The American Journal of Psychology · doi:10.2307/1422394 · Cited by 2,316
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction
Westbrook, R. A., & Oliver, R. L. (1991) · Journal of Consumer Research · doi:10.1086/209243 · Cited by 2,164
Measuring Emotions in the Consumption Experience
Richins, M. L. (1997) · Journal of Consumer Research · doi:10.1086/209499 · Cited by 2,055
Tourism image, evaluation variables and after purchase behaviour: inter-relationship
Alcañiz, J. E. B., Sánchez, M. I., & Sánchez, J. (2001) · Tourism Management · doi:10.1016/s0261-5177(01)00035-8 · Cited by 1,991
Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction
Mano, H., & Oliver, R. L. (1993) · Journal of Consumer Research · doi:10.1086/209361 · Cited by 1,973
A Reexamination of the Determinants of Consumer Satisfaction
Spreng, R. A., MACKENZIE, S. B., & Olshavsky, R. W. (1996) · Journal of Marketing · doi:10.1177/002224299606000302 · Cited by 1,933
The Measurement of Destination Image: An Empirical Assessment
Echtner, C. M., & Ritchie, J. R. B. (1993) · Journal of Travel Research · doi:10.1177/004728759303100402 · Cited by 1,847
Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context
Lam, S. Y., Shankar, V., Erramilli, M. K., & Murthy, B. (2004) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304263330 · Cited by 1,828
Exploring the essence of memorable tourism experiences
Tung, V. W. S., & Ritchie, J. R. B. (2011) · Annals of Tourism Research · doi:10.1016/j.annals.2011.03.009 · Cited by 1,739
Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley
Fakeye, P. C., & Crompton, J. L. (1991) · Journal of Travel Research · doi:10.1177/004728759103000202 · Cited by 1,720
Customer delight: Foundations, findings, and managerial insight
Oliver, R. L. (1997) · Journal of Retailing · doi:10.1016/s0022-4359(97)90021-x · Cited by 1,679
Brand Love
Batra, R., Ahuvia, A., & Bagozzi, R. P. (2011) · Journal of Marketing · doi:10.1509/jm.09.0339 · Cited by 1,677
An Assessment of the Image of Mexico as a Vacation Destination and the Influence of Geographical Location Upon That Image
Crompton, J. L. (1979) · Journal of Travel Research · doi:10.1177/004728757901700404 · Cited by 1,641
Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty
Yüksel, A., Yüksel, F., & Bilim, Y. (2009) · Tourism Management · doi:10.1016/j.tourman.2009.03.007 · Cited by 1,377
A model of destination branding: Integrating the concepts of the branding and destination image
Qu, H., Kim, L. H., & Im, H. H. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.03.014 · Cited by 1,358
Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination
Kozak, M., & Rimmington, M. (2000) · Journal of Travel Research · doi:10.1177/004728750003800308 · Cited by 1,357
Beyond the Extended Self: Loved Objects and Consumers’ Identity Narratives
Ahuvia, A. (2005) · Journal of Consumer Research · doi:10.1086/429607 · Cited by 1,323
All Negative Moods Are Not Equal: Motivational Influences of Anxiety and Sadness on Decision Making
Raghunathan, R., & Pham, M. T. (1999) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.1999.2838 · Cited by 1,277
Tourism Destination Loyalty
Oppermann, M. (2000) · Journal of Travel Research · doi:10.1177/004728750003900110 · Cited by 1,215
Emotion and adaptation
(1992) · Choice Reviews Online · doi:10.5860/choice.30-0601 · Cited by 1,155
Destination Image and Its Functional Relationships
Tasci, A. D. A., & Gartner, W. C. (2007) · Journal of Travel Research · doi:10.1177/0047287507299569 · Cited by 1,154
Destination image and tourist loyalty: a meta-analysis
Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014) · Tourism Management · doi:10.1016/j.tourman.2013.06.006 · Cited by 1,098
Handbook of consumer behavior
(1991) · Choice Reviews Online · doi:10.5860/choice.29-0386 · Cited by 1,050
Tourism motivation and expectation formation
Gnoth, J. (1997) · Annals of Tourism Research · doi:10.1016/s0160-7383(97)80002-3 · Cited by 1,020
Tourist satisfaction a cognitive-affective model
del Bosque, I. R., & Martín, H. S. (2008) · Annals of Tourism Research · doi:10.1016/j.annals.2008.02.006 · Cited by 990
Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation
Martín, H. S., & del Bosque, I. A. R. (2007) · Tourism Management · doi:10.1016/j.tourman.2007.03.012 · Cited by 984
Emotions in consumer behavior: a hierarchical approach
Laros, F. J. M., & Steenkamp, J. E. M. (2004) · Journal of Business Research · doi:10.1016/j.jbusres.2003.09.013 · Cited by 977
The theme park experience: An analysis of pleasure, arousal and satisfaction
Alcañiz, J. E. B., Andreu, L., & Gnoth, J. (2004) · Tourism Management · doi:10.1016/j.tourman.2004.05.006 · Cited by 945
Experimental designs using ANOVA
Tabachnick, B. G., & Fidell, L. S. (2006) · Cited by 891
Beyond valence in customer dissatisfaction
Zeelenberg, M., & Pieters, R. G. M. (2002) · Journal of Business Research · doi:10.1016/s0148-2963(02)00278-3 · Cited by 850
An Examination of Need-Satisfaction Models of Job Attitudes
Salancik, G. R., & Pfeffer, J. (1977) · Administrative Science Quarterly · doi:10.2307/2392182 · Cited by 849
Dimensions of Tourists’ Emotional Experiences Towards Hedonic Holiday Destinations
Hosany, S., & Gilbert, D. (2009) · Journal of Travel Research · doi:10.1177/0047287509349267 · Cited by 846
Self-citation
Antecedents of revisit intention
Um, S., Chon, K., & Ro, Y. (2006) · Annals of Tourism Research · doi:10.1016/j.annals.2006.06.003 · Cited by 794
Tourism information and pleasure motivation
Goossens, C. F. (2000) · Annals of Tourism Research · doi:10.1016/s0160-7383(99)00067-5 · Cited by 756
A closer look at destination: Image, personality, relationship and loyalty
Chen, C., & Phou, S. (2013) · Tourism Management · doi:10.1016/j.tourman.2012.11.015 · Cited by 735
Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level
Žabkar, V., Brenčić, M. M., & Dmitrović, T. (2009) · Tourism Management · doi:10.1016/j.tourman.2009.06.005 · Cited by 724
Should we delight the customer?
Rust, R. T., & Oliver, R. L. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281008 · Cited by 712
Festivalscapes and patrons' emotions, satisfaction, and loyalty
Lee, Y., Lee, C., Lee, S.-K., & Babin, B. J. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2006.05.009 · Cited by 679
Emotions in service satisfaction
Liljander, V., & Strandvik, T. (1997) · International Journal of Service Industry Management · doi:10.1108/09564239710166272 · Cited by 655
The contribution of emotional satisfaction to consumer loyalty
Yu, T., & Dean, A. (2001) · International Journal of Service Industry Management · doi:10.1108/09564230110393239 · Cited by 649
When consumers love their brands: Exploring the concept and its dimensions
Albert, N., Merunka, D. R., & Valette‐Florence, P. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2007.09.014 · Cited by 628
What to Do on Spring Break?: The Role of Predicted, On-Line, and Remembered Experience in Future Choice
Wirtz, D., Kruger, J., Scollon, C. N., & Diener, E. (2003) · Psychological Science · doi:10.1111/1467-9280.03455 · Cited by 628
Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ
Lee, C., Yoon, Y., & Lee, S.-K. (2006) · Tourism Management · doi:10.1016/j.tourman.2005.12.017 · Cited by 625
The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions
Prayag, G., Hosany, S., & Odeh, K. (2013) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2013.05.001 · Cited by 602
Self-citation
The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour
Castro, C. B., Armario, E. M., & Martín, D. (2006) · Tourism Management · doi:10.1016/j.tourman.2005.11.013 · Cited by 588
How to delight your customers
Matzler, K., Hinterhuber, H. H., Bailom, F., & Sauerwein, E. (1996) · Journal of Product & Brand Management · doi:10.1108/10610429610119469 · Cited by 581
TOURIST SATISFACTION AND DISSATISFACTION
Alegre, J., & Garau, J. (2009) · Annals of Tourism Research · doi:10.1016/j.annals.2009.07.001 · Cited by 545
Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, non-linear latent growth model
Assaker, G., Vinzi, V. E., & O’Connor, P. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.08.004 · Cited by 529
The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model
Wang, C.-Y., & Hsu, M. K. (2010) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2010.527249 · Cited by 528
Service quality, emotional satisfaction, and behavioural intentions
Ladhari, R. (2009) · Managing Service Quality · doi:10.1108/09604520910955320 · Cited by 503
Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
Hutchinson, J., Lai, F., & Wang, Y. (2008) · Tourism Management · doi:10.1016/j.tourman.2008.07.010 · Cited by 492
A Study of the Relationships between Cognitive Appraisals and Consumption Emotions
Nyer, P. U. (1997) · Journal of the Academy of Marketing Science · doi:10.1177/0092070397254002 · Cited by 483
Holiday destination image — the problem of assessment
Phelps, A. (1986) · Tourism Management · doi:10.1016/0261-5177(86)90003-8 · Cited by 452
Shopping risk perceptions: Effects on tourists’ emotions, satisfaction and expressed loyalty intentions
Yüksel, A., & Yüksel, F. (2006) · Tourism Management · doi:10.1016/j.tourman.2006.04.025 · Cited by 446
TOURISTS' EVALUATIONS OF DESTINATION IMAGE, SATISFACTION, AND FUTURE BEHAVIORAL INTENTIONS—THE CASE OF MAURITIUS
Prayag, G. (2009) · Journal of Travel & Tourism Marketing · doi:10.1080/10548400903358729 · Cited by 432
Self-citation
Memory accuracy in the recall of emotions.
Thomas, D. L., & Diener, E. (1990) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.59.2.291 · Cited by 425
Describing and Measuring Emotional Response to Shopping Experience
Machleit, K. A., & Eroglu, S. A. (2000) · Journal of Business Research · doi:10.1016/s0148-2963(99)00007-7 · Cited by 421
The impact of experiential consumption cognitions and emotions on behavioral intentions
Alcañiz, J. E. B., Mattila, A. S., & Andreu, L. (2008) · Journal of Services Marketing · doi:10.1108/08876040810881704 · Cited by 416
Patterns of tourists' emotional responses, satisfaction, and intention to recommend
Hosany, S., & Prayag, G. (2011) · Journal of Business Research · doi:10.1016/j.jbusres.2011.09.011 · Cited by 413
Self-citation
The relationship between the ‘push’ and ‘pull’ factors of a tourist destination: the role of nationality – an analytical qualitative research approach
Prayag, G., & Ryan, C. (2010) · Current Issues in Tourism · doi:10.1080/13683501003623802 · Cited by 407
Self-citation
The nature of satisfaction: An updated examination and analysis
Babin, B. J., & Griffin, M. (1998) · Journal of Business Research · doi:10.1016/s0148-2963(97)00001-5 · Cited by 405
Comparative assessment of tourist satisfaction with destinations across two nationalities
Kozak, M. (2001) · Tourism Management · doi:10.1016/s0261-5177(00)00064-9 · Cited by 398
Moderating Effects of Tourists’ Novelty-Seeking Tendencies on Destination Image, Visitor Satisfaction, and Short- and Long-Term Revisit Intentions
Assaker, G., & Hallak, R. (2013) · Journal of Travel Research · doi:10.1177/0047287513478497 · Cited by 394
The role of social identification and hedonism in affecting tourist re-patronizing behaviours: The case of an Italian festival
Grappi, S., & Montanari, F. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.10.001 · Cited by 385
DEVELOPING DESTINATION LOYALTY: THE CASE OF HAINAN ISLAND
Sun, X., Chi, C. G.-Q., & Xu, H. (2013) · Annals of Tourism Research · doi:10.1016/j.annals.2013.04.006 · Cited by 381
Evaluative Images and Tourism: The Use of Personal Constructs to Describe the Structure of Destination Images
Walmsley, D. J., & Young, M. (1998) · Journal of Travel Research · doi:10.1177/004728759803600307 · Cited by 375
Toward a Process Analysis of Emotions: The Case of Surprise
Meyer, W., Reisenzein, R., & Schützwohl, A. (1997) · Motivation and Emotion · doi:10.1023/a:1024422330338 · Cited by 373
A Comparison of Attitudes and Emotions as Predictors of Behavior at Diverse Levels of Behavioral Experience
Allen, C. T., Machleit, K. A., & Kleine, S. S. (1992) · Journal of Consumer Research · doi:10.1086/209276 · Cited by 358
Measuring Tourists’ Emotional Experiences
Hosany, S., Prayag, G., Deesilatham, S., Čaušević, S., & Odeh, K. (2014) · Journal of Travel Research · doi:10.1177/0047287514522878 · Cited by 346
Self-citation
Understanding the impact of culinary brand equity and destination familiarity on travel intentions
Horng, J., Liu, C.-H. S., Chou, H.-Y., & Tsai, C.-Y. (2011) · Tourism Management · doi:10.1016/j.tourman.2011.09.004 · Cited by 343
Gratitude, delight, or guilt: The role of consumers' emotions in predicting postconsumption behaviors
Soscia, I. (2007) · Psychology and Marketing · doi:10.1002/mar.20188 · Cited by 341
Towards a general theory of touristic experiences: Modelling experience process in tourism
Aho, S. (2001) · Tourism Review · doi:10.1108/eb058368 · Cited by 339
Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction
Lin, I. Y., & Mattila, A. S. (2010) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2010.514547 · Cited by 335
Measuring Emotions in Real Time: Implications for Tourism Experience Design
Kim, J. (., & Fesenmaier, D. R. (2015) · Journal of Travel Research · doi:10.1177/0047287514550100 · Cited by 335
Shopping satisfaction for domestic tourists
Turner, L. W., & Reisinger, Y. (2001) · Journal of Retailing and Consumer Services · doi:10.1016/s0969-6989(00)00005-9 · Cited by 319
Image of Tourism Attractions in Kuwait
Alhemoud, A. M., & Armstrong, E. G. (1996) · Journal of Travel Research · doi:10.1177/004728759603400413 · Cited by 318
Reassessing the Foundations of Customer Delight
Finn, A. H. R. (2005) · Journal of Service Research · doi:10.1177/1094670505279340 · Cited by 301
Perceived Destination Image
Hallmann, K., Zehrer, A., & Müller, S. (2013) · Journal of Travel Research · doi:10.1177/0047287513513161 · Cited by 301
Appraisal Determinants of Tourist Emotional Responses
Hosany, S. (2011) · Journal of Travel Research · doi:10.1177/0047287511410320 · Cited by 298
Self-citation
Destination Personality, Affective Image, and Behavioral Intentions in Domestic Urban Tourism
Papadimitriou, D. A., Apostolopoulou, A., & Kaplanidou, K. K. (2013) · Journal of Travel Research · doi:10.1177/0047287513516389 · Cited by 287
Conceptualizing the experiences of heritage tourists
Beeho, A., & Prentice, R. C. (1997) · Tourism Management · doi:10.1016/s0261-5177(96)00103-3 · Cited by 284
Destination Attributes' Evaluation, Satisfaction and Behavioural Intentions: a Structural Modelling Approach
Eusébio, C., & Vieira, A. L. (2011) · International Journal of Tourism Research · doi:10.1002/jtr.877 · Cited by 277
Tourist shopping habitat: Effects on emotions, shopping value and behaviours
Yüksel, A. (2005) · Tourism Management · doi:10.1016/j.tourman.2005.07.017 · Cited by 274
Reconstructing memory for emotions.
Levine, L. J. (1997) · Journal of Experimental Psychology General · doi:10.1037/0096-3445.126.2.165 · Cited by 269
How to Delight Your Customers
Berman, B. (2005) · California Management Review · doi:10.2307/41166331 · Cited by 268
Current and potential methods for measuring emotion in tourism experiences: a review
Li, S.-S., Scott, N., & Walters, G. (2015) · Current Issues in Tourism · doi:10.1080/13683500.2014.975679 · Cited by 261
Personality, basic emotions, and satisfaction: Primary emotions in the mountaineering experience
Faullant, R., Matzler, K., & Mooradian, T. A. (2011) · Tourism Management · doi:10.1016/j.tourman.2011.01.004 · Cited by 260
An Integrative Model of Place Image
Elliot, S., Papadopoulos, N. G., & Kim, S. (2010) · Journal of Travel Research · doi:10.1177/0047287510379161 · Cited by 258
Determinants of Daily Happiness on Vacation
Nawijn, J. (2011) · Journal of Travel Research · doi:10.1177/0047287510379164 · Cited by 254
Nostalgic emotion, experiential value, brand image, and consumption intentions of customers of nostalgic-themed restaurants
Chen, H., Yeh, S., & Huan, T.-C. T. C. (2013) · Journal of Business Research · doi:10.1016/j.jbusres.2013.01.003 · Cited by 250
Emotions, store-environmental cues, store-choice criteria, and marketing outcomes
Walsh, G., Shiu, E. M. K., Hassan, L. M., Michaelidou, N., & Beatty, S. E. (2010) · Journal of Business Research · doi:10.1016/j.jbusres.2010.07.008 · Cited by 240
How Do We Feel on Vacation? A Closer Look at How Emotions Change over the Course of a Trip
Nawijn, J., Mitas, O., Lin, Y., & Kerstetter, D. L. (2012) · Journal of Travel Research · doi:10.1177/0047287512465961 · Cited by 240
International versus Domestic Visitors: An Examination of Destination Image Perceptions
Bonn, M. A., Joseph‐Mathews, S., & Dai, M. (2005) · Journal of Travel Research · doi:10.1177/0047287504272033 · Cited by 237
Toward a Quality-of-Life Theory of Leisure Travel Satisfaction
Sirgy, M. J. (2009) · Journal of Travel Research · doi:10.1177/0047287509337416 · Cited by 235
Effects of Interpretive Guiding Outcomes on Tourist Satisfaction and Behavioral Intention
Huang, S. S., Weiler, B., & Assaker, G. (2014) · Journal of Travel Research · doi:10.1177/0047287513517426 · Cited by 228
The Hong Kong tourist satisfaction index
Song, H., van der Veen, R., Li, G., & Chen, J. L. (2011) · Annals of Tourism Research · doi:10.1016/j.annals.2011.06.001 · Cited by 225
Multi-dimensions of patrons’ emotional experiences in upscale restaurants and their role in loyalty formation: Emotion scale improvement
Han, H., & Jeong, C. (2012) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2012.04.004 · Cited by 224
Shopping experience evaluation: a case of domestic and international visitors
Yüksel, A. (2003) · Tourism Management · doi:10.1016/j.tourman.2003.09.012 · Cited by 188
Emotion and Environment: Visitors' Extraordinary Experiences along the Dalton Highway in Alaska
Farber, M., & Hall, T. E. (2007) · Journal of Leisure Research · doi:10.1080/00222216.2007.11950107 · Cited by 188
Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention
Dolničar, S., Coltman, T. R., & Sharma, R. (2013) · Journal of Travel Research · doi:10.1177/0047287513513167 · Cited by 178
Taking a “Peak” at Leisure Travelers’ Positive Emotions
Mitas, O., Yarnal, C., Adams, R. B., & Ram, N. (2012) · Leisure Sciences · doi:10.1080/01490400.2012.652503 · Cited by 175
Dynamic Nature of Destination Image and Influence of Tourist Overall Satisfaction on Image Modification
Lee, B., Lee, C., & Lee, J. (2013) · Journal of Travel Research · doi:10.1177/0047287513496466 · Cited by 160
The Role of Mood on Tourism Product Evaluations
Sirakaya-Turk, E., Petrick, J. F., & Choi, H. C. (2004) · Annals of Tourism Research · doi:10.1016/j.annals.2004.01.009 · Cited by 145
Changes in emotions and their interactions with personality in a vacation context
Lin, Y., Kerstetter, D. L., Nawijn, J., & Mitas, O. (2013) · Tourism Management · doi:10.1016/j.tourman.2013.07.013 · Cited by 133
Perceptions of tourism products
Xu, J. B. (2009) · Tourism Management · doi:10.1016/j.tourman.2009.06.011 · Cited by 128
Is Intention to Return a Valid Proxy for Actual Repeat Visitation?
McKercher, B., & Tse, T. S. M. (2012) · Journal of Travel Research · doi:10.1177/0047287512451140 · Cited by 125
Visitors’ Emotional Responses to the Festival Environment
Lee, J. (2014) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.861726 · Cited by 120
Emotion Specificity and Consumer Behavior: Anger, Sadness, and Preference for Activity
Rucker, D. D., & Petty, R. E. (2004) · Motivation and Emotion · doi:10.1023/b:moem.0000027275.95071.82 · Cited by 117
Consumption Emotions, Experience Quality and Satisfaction
Zins, A. H. (2002) · Journal of Travel & Tourism Marketing · doi:10.1300/j073v12n02_02 · Cited by 113
Authentic Concepts
Engeset, M. G., & Elvekrok, I. (2014) · Journal of Travel Research · doi:10.1177/0047287514522876 · Cited by 99
A pleasure-tourism behaviors framework
Currie, R. R. (1997) · Annals of Tourism Research · doi:10.1016/s0160-7383(97)00051-0 · Cited by 97
The customer delight construct
Crotts, J. C., & Magnini, V. P. (2010) · Annals of Tourism Research · doi:10.1016/j.annals.2010.03.004 · Cited by 92
The role of emotions in goal-directed behavior
Bagozzi, R. P., Baumgartner, H., Pieters, R., & Zeelenberg, M. (2000) · Data Archiving and Networked Services (DANS) · Cited by 92
Individual differences in emotion components and dynamics: Introduction to the Special Issue
Kuppens, P., Stouten, J., & Mesquita, B. (2009) · Cognition & Emotion · doi:10.1080/02699930902985605 · Cited by 86
Recollection Consistency of Festival Consumption Emotions
Lee, J., & Kyle, G. T. (2011) · Journal of Travel Research · doi:10.1177/0047287510394197 · Cited by 81
The movie experience: A revised approach to determinants of satisfaction
Ladhari, R. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2006.12.007 · Cited by 76
Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale
Schoefer, K., & Diamantopoulos, A. (2007) · Service Business · doi:10.1007/s11628-007-0024-0 · Cited by 73
Designing advertising campaigns for destinations with mixed images: Using visitor campaign goal messages to motivate visitors
Min, K. S., Martin, D., & Jung, J. M. (2011) · Journal of Business Research · doi:10.1016/j.jbusres.2011.09.015 · Cited by 61
The Measurement of Emotions Elicited Within Festival Contexts: A Psychometric Test of a Festival Consumption Emotions (FCE) Scale
Lee, J., & Kyle, G. T. (2013) · Tourism Analysis · doi:10.3727/108354213x13824558188541 · Cited by 57
The Effects of Emotions on the Purchase of Tour Commodities
Chuang, S. (2007) · Journal of Travel & Tourism Marketing · doi:10.1300/j073v22n01_01 · Cited by 44
The Surprise-Delight Relationship Revisited in the Management of Experience
Vanhamme, J. (2008) · Recherche et Applications en Marketing (English Edition) · doi:10.1177/205157070802300307 · Cited by 38
Residents' choice probability and tourism development
Pulina, M., Meleddu, M., & Chiappa, G. D. (2012) · Tourism Management Perspectives · doi:10.1016/j.tmp.2012.10.003 · Cited by 35
Tourist experience at home – Israeli domestic tourism
Singh, S., & Krakover, S. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.06.007 · Cited by 32
An Integrated Approach to Consumer Decision Making for Budget City Breaks: the Role of Emotion
Ene, D., & Schofield, P. (2011) · International Journal of Tourism Research · doi:10.1002/jtr.855 · Cited by 27
Do satisfied tourists really intend to come back? Three concerns with empirical studies linking satisfaction to behavioral intentions
Dolničar, S., Coltman, T. R., & Sharma, R. (2015) · Journal of Travel Research · Cited by 7

Research works printed but not linked: 4

Bagozzi Richard P., 2000, The Why of Consumption: Contemporary Perspectives on Consumer Motives, Goals and Desires, 1, 36
Gunn Clare A., 1988, Vacationscape: Designing Tourist Region
10.1037/1040-3590.7.3.238 · DOI · Paper page
Zins Andreas H., 2002, Journal of Travel and Tourism Marketing, 12, 2

Sorted by citations

A model of perceived image, memorable tourism experiences and revisit intention
Zhang, H., Wu, Y., & Buhalis, D. (2017) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2017.06.004 · Cited by 1,022
Afraid to travel after COVID-19? Self-protection, coping and resilience against pandemic ‘travel fear’
Zheng, D., Luo, Q., & Ritchie, B. W. (2020) · Tourism Management · doi:10.1016/j.tourman.2020.104261 · Cited by 797
The impact of memorable tourism experiences on loyalty behaviors: the mediating effects of destination image and satisfaction
Kim, J.-H. (2018) · Journal of Travel Research · doi:10.1177/0047287517721369 · Cited by 679
Destination image and tourist behavioural intentions: A meta-analysis
Afshardoost, M., & Eshaghi, M. S. (2020) · Tourism Management · doi:10.1016/j.tourman.2020.104154 · Cited by 720
Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions
Jeong, M., & Shin, H. H. (2019) · Journal of Travel Research · doi:10.1177/0047287519883034 · Cited by 593

See all 924

Authors: Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G.
Affiliations: University of Canterbury (NZ)
Royal Holloway University of London (GB)
Management Center Innsbruck (AT)
University of Sassari, Department of Economics and Business Italy
Corresponding author: Hosany, Sameer
ORCID: Prayag, Girish
Hosany, Sameer
Muskat, Birgit
Venue: Journal of Travel Research
Publisher: SAGE Publications
Published: 2016-08-05
Volume: 56
Issue: 1
Pages: 41-54
ISSN: 0047-2875 (ISSN-L)
1552-6763
DOI: 10.1177/0047287515620567
OpenAlex: W2336195358
Cited by: 924
References: 152
Citations by year: 2026: 120 · 2025: 108 · 2024: 96 · 2023: 111 · 2022: 110 · 2021: 119 · 2020: 99 · 2019: 84 · 2018: 47 · 2017: 24 · 2016: 5
FWCI: 83.86
Type: journal article
Language: en
Open access: green
hdl.handle.net
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Journal of Travel Research (publishedVersion)
UnissResearch (Università degli Studi di Sassari) (submittedVersion)
ResearchOnline@ND (The University of Notre Dame) (submittedVersion)
RMIT Research Repository (RMIT University Library) (submittedVersion)
Figshare (submittedVersion, cc-by)
Figshare (submittedVersion)
Social Science Open Access Repository (GESIS – Leibniz Institute for the Social Sciences) (submittedVersion, cc-by-nc)
ANU Open Research (Australian National University) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Recreation, Leisure, Wilderness Management
Keywords: tourist emotions, tourist satisfaction, recommendation intention, word of mouth, destination image, tourism promotion, domestic tourists, Sardinia

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Self-check

Citations

Cites

Cited by

Related

Metadata

Record

About these checks