The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
Diversity and Emotion: The New Frontiers in Organizational Behavior Research
Abstract
This article provides a review of recent developments in two topical areas of research in contemporary organizational behavior: diversity and emotions. In the section called “Diversity,” we trace the history of diversity research, explore the definitions and paradigms used in treatments of diversity, and signal new areas of interest. We conclude that organizational behavior in the 21st century is evolving to embrace a more eclectic and holistic view of humans at work. In the section called “Emotions,” we turn our attention to recent developments in the study of emotions in organizations. We identify four major topics: mood theory, emotional labor, affective events theory (AET), and emotional intelligence, and argue that developments in the four domains have significant implications for organizational research, and the progression of the study of organizational behavior. As with the study of diversity, the topic of emotions in the workplace is shaping up as one of the principal areas of development in management thought and practice for the next decade. Finally, we discuss in our conclusion how these two areas are being conceptually integrated, and the implications for management scholarship and research in the contemporary world.
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Cites
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Emotion Work, Feeling Rules, and Social Structure
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Bower, G. H. (1981) · American Psychologist · doi:10.1037/0003-066x.36.2.129 · Cited by 4,154
Mood and judgment: The affect infusion model (AIM).
Forgas, J. P. (1995) · Psychological Bulletin · doi:10.1037/0033-2909.117.1.39 · Cited by 3,470
Positive affect facilitates creative problem solving.
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Emotions and leadership: The role of emotional intelligence
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Judgment of contingency in depressed and nondepressed students: Sadder but wiser?
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On the bipolarity of positive and negative affect.
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SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.
Pugh, S. D. (2001) · Academy of Management Journal · doi:10.2307/3069445 · Cited by 1,393 · cited 4×
“Nonetheless, when service agents do display positive emotion, it affects displays of positive affect of customers (Pugh, 2001).”
BackgroundInfluentialMood and emotions in small groups and work teams
Kelly, J. R., & Barsade, S. G. (2001) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.2001.2974 · Cited by 1,011
Cited by
The dynamics of proactivity at work
Grant, A. M., & Ashford, S. J. (2008) · Research in Organizational Behavior · doi:10.1016/j.riob.2008.04.002 · Cited by 2,057
Rubin, R. S., Munz, D. C., & Bommer, W. H. (2005) · Academy of Management Journal · doi:10.5465/amj.2005.18803926 · Cited by 576
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474
How leaders influence the impact of affective events on team climate and performance in R&D teams
Pirola-Merlo, A., Härtel, C., Mann, L., & Hirst, G. (2002) · The Leadership Quarterly · doi:10.1016/s1048-9843(02)00144-3 · Cited by 451
Self-citationThe case for the ability‐based model of emotional intelligence in organizational behavior
Daus, C. S., & Ashkanasy, N. M. (2005) · Journal of Organizational Behavior · doi:10.1002/job.321 · Cited by 441
Self-citation
Metadata
- Authors
- Ashkanasy, N.
- Venue
- Journal of Management
- Publisher
- SAGE Publications
- Published
- 2002-06
- Volume
- 28
- Issue
- 3
- Pages
- 307-338
- ISSN
- 0149-2063 (ISSN-L)
- OpenAlex
- W2146649333
- Cited by
- 573
- References
- 14
- FWCI
- 30.61
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
