Reasons for using web-based counselling among family and friends impacted by problem gambling
Open accessAbstract
Despite the range of free services available in Australia, few family and friends of people with problem gambling access them. Over recent years, the Australian gambling help service system has expanded to include web-based counselling. Family and friends make up approximately 15% of people accessing this new modality, however little is known of the reasons for choosing this form of assistance over other interventions. This research aimed to understand the reasons family and friends choose to use single-session web-based counselling over other modes (i.e., face-to-face and telephone), as well as why they would recommend it to other affected people. The study involved 63 participants (70% intimate partners, 13% children, 6% friends, 5% parents, 6% other family members) who completed open-ended questions on reasons for using and recommending web-based counselling, with over three-quarters of the sample seeking help for the first time. A descriptive content analysis revealed multiple overlapping themes, including ease of access (41.3% of reasons for choosing), privacy and anonymity (17.5%), and a preference for the characteristics inherent in the therapeutic medium (23.8%). We also found web-based counselling provided a pathway into services (11.1%) and that the intervention provided was viewed as helpful and a reason for recommendation (34.9% of reasons for recommending). This research provides important new information on the help-seeking preferences of family and friends. Future research is required to understand the relationship between reasons for use, help-seeking preferences and the effectiveness of single-session web-based counselling for people affected by problem gambling.
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Ease of access, privacy and anonymity were the main reasons CSOs chose web-based counselling in Australia.
“Rodda et al32 looked at reasons why CSOs chose web-based counselling in Australia, and found that ease of access, privacy and anonymity were the main reasons.”
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- Authors
- Rodda, S. N., Lubman, D. I., Dowling, N. A., & McCann, T. V.
- Affiliations
- Eastern Health (AU)
- Deakin University (AU)
- Victoria University (AU)
- Corresponding author
- Rodda, Simone N
- Venue
- Asian Journal of Gambling Issues and Public Health
- Published
- 2013-07-29
- Volume
- 3
- Issue
- 1
- ISSN
- 2195-3007 (ISSN-L)
- OpenAlex
- W2124401114
- Cited by
- 52
- References
- 43
- Citations by year
- 2025: 7 · 2023: 1 · 2022: 4 · 2021: 9 · 2020: 5 · 2019: 6 · 2018: 3 · 2017: 7 · 2016: 4 · 2015: 3 · 2014: 3
- FWCI
- 3.70
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Asian Journal of Gambling Issues and Public Health (publishedVersion, cc-by)
- Victoria University Research Repository (Victoria University) (submittedVersion, cc-by)
- Monash University Research Portal (Monash University) (submittedVersion, other-oa)
- Deakin Research Online (Deakin University) (submittedVersion)
- ResearchSpace (University of Auckland) (submittedVersion, cc-by)
- Topics
- Social Sciences › Psychology › Clinical Psychology › Gambling Behavior and Treatments
- Health Sciences › Medicine › Epidemiology › Substance Abuse Treatment and Outcomes
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Keywords
- problem gambling, help-seeking preferences, access to help, privacy and anonymity, intimate partners
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