The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
The Distinct Effects of Information Technology and Communication Technology on Firm Organization
Open accessAbstract
Guided by theories of “management by exception,” we study the impact of information and communication technology on worker and plant manager autonomy and span of control. The theory suggests that information technology is a decentralizing force, whereas communication technology is a centralizing force. Using a new data set of American and European manufacturing firms, we find indeed that better information technologies (enterprise resource planning (ERP) for plant managers and computer-assisted design/computer-assisted manufacturing for production workers) are associated with more autonomy and a wider span of control, whereas technologies that improve communication (like data intranets) decrease autonomy for workers and plant managers. Using instrumental variables (distance from ERP’s place of origin and heterogeneous telecommunication costs arising from regulation) strengthens our results. Data, as supplemental material, are available at http://dx.doi.org/10.1287/mnsc.2014.2013 . This paper was accepted by John List, behavioral economics.
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“Classic theories and recent empirical evidence suggest that stronger augmentation should monotonically widen the span of control”
From Generative AI and Organizational Structure in the Knowledge Economy (2025) · cites this paper as Bloom et al. 2014
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“A key insight from this literature is that technologies altering communication costs can shift the balance between centralized and decentralized problem-solving, thereby reshaping spans of control (Bloom et al. 2014).”
From Generative AI and Organizational Structure in the Knowledge Economy (2025) · cites this paper as Bloom et al. 2014
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Cites
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Measuring and Explaining Management Practices Across Firms and Countries
Bloom, N., & Van Reenen, J. (2007) · The Quarterly Journal of Economics · doi:10.1162/qjec.2007.122.4.1351 · Cited by 2,373
Self-citationMicroeconomics of technology adoption
Foster, A. D., & Rosenzweig, M. R. (2010) · Annual Review of Economics · doi:10.1146/annurev.economics.102308.124433 · Cited by 1,055
Americans Do IT Better: US Multinationals and the Productivity Miracle
Bloom, N., Sadun, R., & Reenen, J. V. (2012) · American Economic Review · doi:10.1257/aer.102.1.167 · Cited by 1,028
Self-citationThe impact of information systems on organizations and markets
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Cited by
Goldfarb, A., & Tucker, C. (2019) · Journal of Economic Literature · doi:10.1257/jel.20171452 · Cited by 2,744
Brynjolfsson, E., Li, D., & Raymond, L. (2023) · National Bureau of Economic Research · doi:10.3386/w31161 · Cited by 995
“Our paper is related to a large literature on the impact of technological adoption on worker productivity and the organization of work (e.g. Rosen, 1981; Autor et al., 1998; Athey and Stern, 2002; Bresnahan et al., 2002; Bartel et al., 2007; Acemoglu et al., 2007; Hoffman et al., 2017; Bloom et al., 2014; Michaels et…”
Automation, Algorithms, and Beyond: Why Work Design Matters More Than Ever in a Digital World
Parker, S. K., & Grote, G. (2022) · Applied Psychology · doi:10.1111/apps.12241 · Cited by 960
Brynjolfsson, E., Li, D., & Raymond, L. (2025) · The Quarterly Journal of Economics · doi:10.1093/qje/qjae044 · Cited by 1,083
The second wave of digital-era governance: a quasi-paradigm for government on the Web
Margetts, H., & Dunleavy, P. (2013) · Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences · doi:10.1098/rsta.2012.0382 · Cited by 573
Metadata
- Authors
- Bloom, N., Garicano, L., Sadun, R., & Van Reenen, J.
- Venue
- Management Science
- Published
- 2014-12
- Volume
- 60
- Issue
- 12
- Pages
- 2859-2885
- ISSN
- 0025-1909
- 1526-5501
- OpenAlex
- W3125960095
- Cited by
- 644
- References
- 7
- FWCI
- 58.73
- Type
- journal article
- Language
- en
- Open access
- green
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