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Cited by 268

The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.

Supervisory Span, Relational Coordination and Flight Departure Performance: A Reassessment of Postbureaucracy Theory

Gittell, Jody Hoffer·2001·Organization Science
DOI 10.1287/orsc.12.4.468.10636
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Abstract

There is a rich debate in organizational theory about the contribution of supervisors to group process and performance, and about the span of control needed to make that contribution. In this paper, I summarize the debate and develop competing hypotheses. These competing hypotheses are tested using multisite survey and archival measures, and interpreted using qualitative data from the same study. I find that small supervisory spans improve performance through their positive effects on group process. In particular, supervisors with smaller spans achieved higher levels of relational coordination among their direct reports. Qualitative data suggest that supervisors with smaller spans achieved these results through working with, and providing intensive coaching and feedback to their direct reports.

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Cited by

Metadata

Authors
Gittell, J. H.
Venue
Organization Science
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Published
2001-08
Volume
12
Issue
4
Pages
468-483
ISSN
  • 1047-7039 (ISSN-L)
  • 1526-5455
DOI
10.1287/orsc.12.4.468.10636
OpenAlex
W2159583321
Cited by
268
References
3
FWCI
10.87
Type
journal article
Language
en
Open access
closed

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.