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Measuring Laypeople’s Trust in Experts in a Digital Age: The Muenster Epistemic Trustworthiness Inventory (METI)
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Given their lack of background knowledge, laypeople require expert help when dealing with scientific information. To decide whose help is dependable, laypeople must judge an expert's epistemic trustworthiness in terms of competence, adherence to scientific standards, and good intentions. Online, this may be difficult due to the often limited and sometimes unreliable source information available. To measure laypeople's evaluations of experts (encountered online), we constructed an inventory to assess epistemic trustworthiness on the dimensions expertise, integrity, and benevolence. Exploratory (n = 237) and confirmatory factor analyses (n = 345) showed that the Muenster Epistemic Trustworthiness Inventory (METI) is composed of these three factors. A subsequent experimental study (n = 137) showed that all three dimensions of the METI are sensitive to variation in source characteristics. We propose using this inventory to measure assignments of epistemic trustworthiness, that is, all judgments laypeople make when deciding whether to place epistemic trust in-and defer to-an expert in order to solve a scientific informational problem that is beyond their understanding.
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“Hendriks et al. (2015) differentiated three dimensions of epistemic trustworthiness, i.e. expertise, integrity, and benevolence.”
From A Randomized Controlled Study on the Effectiveness of Plain Language Summaries of Psychological Meta-Analyses (2025) · cites this paper as Hendriks et al., 2015
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Applying social cognition to feedback chatbots: Enhancing trustworthiness through politeness
Brummernhenrich, B., Paulus, C. L., & Jucks, R. (2025) · British Journal of Educational Technology · doi:10.1111/bjet.13569 · Cited by 28
Mousoulidou, M., Christodoulou, A., Argyrides, M., Siakalli, M., & Constantinou, L. (2022) · Encyclopedia · doi:10.3390/encyclopedia2010040 · Cited by 23
Gierth, L., & Bromme, R. (2020) · PLoS ONE · doi:10.1371/journal.pone.0231387 · Cited by 28
Self-citationRatcliff, C. L., & Wicke, R. (2022) · Public Understanding of Science · doi:10.1177/09636625221122960 · Cited by 28
“…theorized that a scientist’s epistemic trustworthiness depends on an audience’s evaluations of the scientist’s integrity, expertise, and benevolence (Hendriks et al., 2015).1 A trustworthy scientist, therefore, would have not only the necessary credentials and experience to speak with authority…”
BackgroundInfluentialKönig, L., & Jucks, R. (2019) · Interactive Journal of Medical Research · doi:10.2196/13619 · Cited by 30
“The Muenster Epistemic Trustworthiness Inventory [45] was used to assess how trustworthy the forum post author was perceived to be.”
Mede, N. G., Cologna, V., Berger, S., Besley, J. C., Brick, C., Joubert, M., Maibach, E. W., Mihelj, S., Орескес, Н., Schäfer, M. S., et al. (2025) · Scientific Data · doi:10.1038/s41597-024-04100-7 · Cited by 51
“23 instead of three-dimensional trustworthiness measures like the Muenster Epistemic Trustworthiness Inventory (METI) 45 , because it lacks the openness dimension.”
InfluentialPost, S., & Bienzeisler, N. (2024) · Political Communication · doi:10.1080/10584609.2024.2317274 · Cited by 35
“…the Muenster Epistemic Trustworthiness Inventory, which captures three dimensions of an expert’s perceived trustworthiness – namely their perceived expertise, integrity, and benevolence (Hendriks et al., 2015) – selecting the three items with the highest factor loadings for each dimension.”
Revealing complexities when adult readers engage in the credibility evaluation of social media posts
Kuutila, M., Kiili, C., Kupiainen, R., Huusko, E., Li, J., Hosio, S. J., Mäntylä, M., Coiro, J., & Kiili, K. J. M. (2023) · Computers in Human Behavior · doi:10.1016/j.chb.2023.108017 · Cited by 32
Scientists as comedians: The effects of humor on perceptions of scientists and scientific messages
Yeo, S. K., Anderson, A. A., Becker, A. B., et al. (2020) · Public Understanding of Science · doi:10.1177/0963662520915359 · Cited by 25
Michalovich, A., & Hershkovitz, A. (2020) · Public Understanding of Science · doi:10.1177/0963662520905466 · Cited by 38
Smart but Evil? Student-Teachers’ Perception of Educational Researchers’ Epistemic Trustworthiness
Merk, S., & Rosman, T. (2019) · AERA Open · doi:10.1177/2332858419868158 · Cited by 28
“The Muenster Epistemic Trustworthiness Inventory (METI; Hendriks et al., 2015) was used to assess the extent of epistemic trustworthiness that student-teachers attribute to the different sources.”
BackgroundMethodThe effect of seeing scientists as intellectually humble on trust in scientists and their research
Koetke, J., Schumann, K., Bowes, S. M., & Vaupotič, N. (2024) · Nature Human Behaviour · doi:10.1038/s41562-024-02060-x · Cited by 30
“Participants also provided ratings of their perceived trust-worthiness of scientists 32 and indicated their belief in polarizing science topics (climate change, vaccinations and genetically modified foods) 21 .”
InfluentialHow social evaluations shape trust in 45 types of scientists
Gligorić, V., Kleef, G. A. V., & Rutjens, B. T. (2024) · PLoS ONE · doi:10.1371/journal.pone.0299621 · Cited by 23
“Both ingredients are necessary to build a trustworthy scientist: Scientists would not be seen as scientists if they were perceived as incompetent [6, 13, 22], while morality is arguably the most important predictor of trust [10, 24].”
BackgroundAhn, J., & Kahlor, L. A. (2022) · Health Communication · doi:10.1080/10410236.2022.2146033 · Cited by 26
“Participants’ evaluations of experts were measured with 14 items developed by Hendriks et al. (2015), which included items relating to expertise, integrity, and benevolence.”
BackgroundMethodLanguage Use in Conversational Agent–Based Health Communication: Systematic Review
Shan, Y., Ji, M., Xie, W., Qian, X., Li, R., Zhang, X., & Hao, T. (2022) · Journal of Medical Internet Research · doi:10.2196/37403 · Cited by 25
“The language use of information providers is regarded as a prominent clue to evaluate the characteristics of the providers, especially in web-based communication [51,52].”
BackgroundReif, A., & Guenther, L. (2021) · Journal of Trust Research · doi:10.1080/21515581.2022.2075373 · Cited by 59
“Behaving according to professional ethics and morality and being aware of one’s social responsibility (Bentele, 1994, 1998; Giddens, 1991) are of prime importance for trustworthy scientists (Hendriks et al., 2015).”
BackgroundResultInfluentialEvidence-informed teaching and practice-informed research
Ferguson, L. E. (2021) · Zeitschrift für Pädagogische Psychologie · doi:10.1024/1010-0652/a000310 · Cited by 31
The Presence of Physical Symptoms in Patients With Tinnitus: International Web-Based Survey
Michiels, S., Harrison, S., Vesala, M., et al. (2019) · Interactive Journal of Medical Research · doi:10.2196/14519 · Cited by 24
“Measures of sleep disturbance, such as a reduced proportion of time spent in rapid eye movement (REM) sleep over a night and the occurrence of sleep apnea, have been proposed as potentially important objective sleep problems in veterans [3,45-48].”
BackgroundTeachers trust educational science - Especially if it confirms their beliefs
Schmidt, K. A., Rosman, T., Cramer, C., Besa, K.-S., & Merk, S. (2022) · Frontiers in Education · doi:10.3389/feduc.2022.976556 · Cited by 22
“, assessing the veracity of scientific information by relying on objective criteria such as evaluating the study design) challenging for them (e.g., Bromme et al., 2010, 2015; Bromme and Goldman, 2014; Hendriks et al., 2015; Brown et al., 2017).”
MethodJanssen, I., Hendriks, F., & Jucks, R. (2021) · Journal of Language and Social Psychology · doi:10.1177/0261927x211044512 · Cited by 31
“Recipients take three different dimensions into account when evaluating the trustworthiness of a source (Hendriks et al., 2015): They assess whether a source is knowledgeable and pertinent (expertise), and whether a source of information (SI) has “the right attitude towards what they are doing” (Wilholt, 2013, p.”
BackgroundMethodInfluentialSelf-citationKönig, L., & Breves, P. L. (2021) · Journal of Science Communication · doi:10.22323/2.20040204 · Cited by 25
Hendriks, F., Seifried, E., & Menz, C. (2021) · Zeitschrift für Pädagogische Psychologie · doi:10.1024/1010-0652/a000300 · Cited by 24
Self-citationCologna, V., Baumberger, C., Knutti, R., Орескес, Н., & Berthold, A. (2022) · Environmental Communication · doi:10.1080/17524032.2022.2153896 · Cited by 22
“Some authors have operationalized trustworthiness by focusing on characterbased elements (e.g. honesty, integrity) (Cologna et al., 2021; Renn & Levine, 1991), while others have used a combination of both competence- and character-based elements (Fiske & Dupree, 2014; Hendriks et al., 2015).”
BackgroundMethodInfluentialTrust in managerial response offsets negative review
Yhee, Y., Kim, H., Kim, J., & Koo, C. (2023) · Annals of Tourism Research · doi:10.1016/j.annals.2023.103641 · Cited by 22
Wang, W., Atkinson, L., Kahlor, L. A., Jamar, P., & Lim, H. S. (2022) · Risk Analysis · doi:10.1111/risa.13991 · Cited by 18
The role of communication professionals in fostering a culture of public engagement
Besley, J., Garlick, S., Lambert, K. F., et al. (2021) · International Journal of Science Education, Part B · doi:10.1080/21548455.2021.1943763 · Cited by 20
“…that potentially foster trust-related beliefs, such as whether scientists are perceived as caring about stakeholders (i.e., warmth or benevolence), similar to stakeholders, willing to listen to stakeholders, and competent (Besley, Dudo, & Yuan, 2018; Fiske & Dupree, 2014; Hendriks et al., 2015).”
BackgroundAmerican Scientists’ Willingness to Use Different Communication Tactics
Besley, J. C., Newman, T. P., Dudo, A. D., & Tiffany, L. A. (2021) · Science Communication · doi:10.1177/10755470211011159 · Cited by 21
“…to study participants in a way that specifically connected the tactics to one of three different trustrelated objectives addressed in previous research (Besley, Dudo, & Yuan, 2018) and the literature on the dimensionality of trustworthiness beliefs (Besley et al., 2021; Hendriks et al., 2015).”
BackgroundArmies and Influence: Elite Experience and Public Opinion on Foreign Policy
Jost, T., & Kertzer, J. D. (2023) · Journal of Conflict Resolution · doi:10.1177/00220027231203565 · Cited by 36
“Perceived intentions can also be construed in a broader fashion, as in theories of credibility emphasizing perceptions of cue-givers ’ integrity, benevolence, or proso-ciality (Hendriks, Kienhues and Bromme 2015).”
‘Follow the science’: Popular trust in scientific experts during the coronavirus pandemic
Seyd, B., Hamm, J. A., Jennings, W., McKay, L., Valgarðsson, V. O., & Anness, M. (2024) · Public Understanding of Science · doi:10.1177/09636625241253968 · Cited by 19
“…in scientists have often focussed their analysis on factors falling within this Ability, Benevolence, Integrity (ABI) model of trustworthiness (e.g. Hendriks et al., 2015; Reif and Guenther, 2022; Wintterlin et al., 2022), although sometimes employing rather different terms (e.g. ‘warmth’,…”
Communicating trust and trustworthiness through scientists’ biographies: Benevolence beliefs
Hautea, S., Besley, J. C., & Choung, H. (2024) · Public Understanding of Science · doi:10.1177/09636625241228733 · Cited by 18
“Some recent efforts to measure perceptions of scientists’ trustworthiness have used the integrative model of trust (Besley et al., 2021; Hendriks et al., 2015), but further investigation is needed into how these perceptions form.”
Between transparency and trust: identifying key factors in AI system perception
Cetinkaya, N. E., & Krämer, N. (2025) · Behaviour and Information Technology · doi:10.1080/0144929x.2025.2533358 · Cited by 26
“While explanations might contribute to understanding, trust seals could potentially offer a more direct path to achieving calibrated trust, particularly when issued by competent institutions perceived as both honest and well-meaning (Hendriks, Kienhues, and Bromme 2015).”
Cole, J. C., Flores, A., Jiga‐Boy, G. M., Klein, O., Sherman, D. K., & Leaf Van Boven, A. (2022) · Group Processes & Intergroup Relations · doi:10.1177/13684302221118534 · Cited by 19
“We measured the perceived trustworthiness of the policy proposers using the Muenster Epistemic Trustworthiness Inventory (Hendriks et al., 2015).”
BackgroundMethodResultInfluentialInformiertes Vertrauen: Eine psychologische Perspektive auf Vertrauen in Wissenschaft
Bromme, R. (2020) · doi:10.30965/9783957437372_006 · Cited by 17
Self-citationKönig, L., & Jucks, R. (2020) · Journal of Medical Internet Research · doi:10.2196/16685 · Cited by 21
“To assess the trustworthiness of the information source, five measures were used: the German version of the Machiavellianism Subscale from the Dirty Dozen Scale [39,40] was used to assess how manipulative the forum post author was perceived to be (Machiavellianism), the Muenster Epistemic Trustworthiness Inventory [41…”
MethodRuwe, T., & Kuklick, L. (2025) · British Journal of Educational Technology · doi:10.1111/bjet.70011 · Cited by 21
Sonmez, B., Makarovs, K., & Allum, N. (2023) · PLoS ONE · doi:10.1371/journal.pone.0287572 · Cited by 22
“That is, we specify epistemic trustworthiness as those futures of scientists, that make laypeople depend on their ability or competence and defer to them due to own limited resources and knowledge [86].”
BackgroundList, A. (2023) · Journal of Experimental Education · doi:10.1080/00220973.2023.2174487 · Cited by 16
“Hendriks et al. (2015) asked individuals to use the Muenster Epistemic Trustworthiness Inventory , including all three of these source trust-worthiness dimensions, to rate six brief author descriptions.”
BackgroundMethodNazaretsky, T., Gabbay, H., & Käser, T. (2025) · Computers and Education Artificial Intelligence · doi:10.1016/j.caeai.2025.100533 · Cited by 18
What Makes Sources Credible? How Source Features Shape Evaluation of Scientific Information
Scharrer, L., Thomm, E., Stadtler, M., & Bromme, R. (2025) · The Journal of Experimental Education · doi:10.1080/00220973.2025.2477719 · Cited by 16
Self-citationConsistent effects of science and scientist characteristics on public trust across political regimes
Younger-Khan, S., Weidmann, N. B., & Oswald, L. (2024) · Humanities and Social Sciences Communications · doi:10.1057/s41599-024-03909-2 · Cited by 20
“In particular, we relied on the Munster Epistemic Trustworthiness Inventory (METI) from Hendriks et al. (2015).”
Values disclosures and trust in science: A replication study
Hicks, D., & Lobato, E. J. C. (2022) · Frontiers in Communication · doi:10.3389/fcomm.2022.1017362 · Cited by 18
“Elliott et al. (2017) used an ad hoc scale; we used the Muenster Epistemic Trustworthiness Inventory (METI; Hendriks et al., 2015), which substantially overlaps but is not identical to the Elliott et al. (2017) scale.”
Method
Metadata
- Authors
- Hendriks, F., Kienhues, D., & Bromme, R.
- Affiliations
- University of Münster (DE)
- Corresponding author
- Hendriks, Friederike
- Venue
- PLOS ONE
- Publisher
- Public Library of Science (PLoS)
- Published
- 2015-10-16
- Volume
- 10
- Issue
- 10
- Pages
- e0139309
- ISSN
- 1932-6203 (ISSN-L)
- PMC
- PMC4608577
- OpenAlex
- W2218357479
- Cited by
- 373
- References
- 61
- Citations by year
- 2026: 46 · 2025: 66 · 2024: 66 · 2023: 36 · 2022: 66 · 2021: 31 · 2020: 25 · 2019: 13 · 2018: 12 · 2017: 6 · 2016: 6
- FWCI
- 20.23
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- PLoS ONE (publishedVersion, cc-by)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
- Figshare (submittedVersion, cc-by)
- Funders
- Deutsche Forschungsgemeinschaft (1712/1, GRK1712, 175526080)
- Topics
- Social Sciences › Psychology › Developmental and Educational Psychology › Educational Strategies and Epistemologies
- Social Sciences › Arts and Humanities › Philosophy › Epistemology, Ethics, and Metaphysics
- Social Sciences › Sociology and Political Science › Risk Perception and Management
- Keywords
- epistemic trustworthiness, trust in experts, laypeople, expertise, integrity, benevolence, online information sources, source evaluation, scientific information, scale development, public trust in science
- MeSH terms
- Adult, Female, Humans, Male, Middle Aged, Models, Theoretical, Comprehension, Information Dissemination, Trust
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