Language-Models-as-a-Service: Overview of a New Paradigm and its Challenges
Open accessAbstract
Some of the most powerful language models currently are proprietary systems, accessible only via (typically restrictive) web or software programming interfaces. This is the LanguageModels-as-a-Service (LMaaS) paradigm. In contrast with scenarios where full model access is available, as in the case of open-source models, such closed-off language models present specific challenges for evaluating, benchmarking, and testing them. This paper has two goals: on the one hand, we delineate how the aforementioned challenges act as impediments to the accessibility, reproducibility, reliability, and trustworthiness of LMaaS. We systematically examine the issues that arise from a lack of information about language models for each of these four aspects. We conduct a detailed analysis of existing solutions, put forth a number of recommendations, and highlight directions for future advancements. On the other hand, it serves as a synthesized overview of the licences and capabilities of the most popular LMaaS.
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ChatGPT is a highly opaque system that is yet to disclose its training data and it is unclear whether/when OpenAI would open up its technology to external scrutiny.
“ChatGPT, for example, is a highly opaque system that is yet to disclose its training data and it is unclear whether/when OpenAI would open up its technology to external scrutiny [28, 66, 130].”
From The ethics of using artificial intelligence in scientific research: new guidance needed for a new tool (2025) · cites this paper as [130]
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Pythia: A Suite for Analyzing Large Language Models Across Training and Scaling
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Champions of Revealing - the Role of Open Source Developers in Commercial Firms
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Delta Tuning: A Comprehensive Study of Parameter Efficient Methods for Pre-trained Language ModelsPreprint
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Wikipedia and the Politics of Openness
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Red Teaming Language Models to Reduce Harms: Methods, Scaling Behaviors, and Lessons Learned
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On the Explainability of Natural Language Processing Deep Models
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Faith and Fate: Limits of Transformers on Compositionality
Dziri, N., Lu, X., Sclar, M., Li, X. L., Jiang, L., Lin, B. Y., West, P., Bhagavatula, C., Bras, R. L., Hwang, J. D., et al. (2023) · arXiv · Cited by 124 · see citing works
Faith and Fate: Limits of Transformers on Compositionality
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“Parallel to that, the research community has focused on evaluating LMs and their zero-and few-shot behavior (Xian et al., 2018; Chang et al., 2023) as well their capability (and limitations) to solve tasks that require compositional reasoning (Dziri et al., 2023; McCoy et al., 2023b).”
BackgroundA Systematic Study and Comprehensive Evaluation of ChatGPT on Benchmark Datasets
Laskar, M. T. R., Bari, M. S., Rahman, M., Bhuiyan, M. A. H., Joty, S., & Huang, J. X. (2023) · Findings of the Association for Computational Linguistics: ACL (Findings of ACL) · doi:10.18653/v1/2023.findings-acl.29 · Cited by 117 · see citing works
Whose Opinions Do Language Models Reflect?
Santurkar, S., Durmus, E., Ladhak, F., Lee, C., Liang, P., & Hashimoto, T. (2023) · arXiv · doi:10.48550/arxiv.2303.17548 · Cited by 114 · see citing works
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Jailbreaking ChatGPT via Prompt Engineering: An Empirical StudyPreprint
Liu, Y., Deng, G., Xu, Z., Li, Y., Zheng, Y., Zhang, Y., Zhao, L., Zhang, T., Wang, K., & Liu, Y. (2023) · arXiv (Cornell University) · doi:10.48550/arxiv.2305.13860 · Cited by 109 · see citing works
Black-Box Tuning for Language-Model-as-a-Service
Sun, T., Shao, Y., Qian, H., Huang, X., & Qiu, X. (2022) · arXiv · doi:10.48550/arxiv.2201.03514 · Cited by 100 · see citing works
On the Robustness of ChatGPT: An Adversarial and Out-of-distribution Perspective
Wang, J., Hu, X., Hou, W., Chen, H., Zheng, R., Wang, Y., Yang, L., Huang, H., Ye, W., Geng, X., et al. (2023) · arXiv · doi:10.48550/arxiv.2302.12095 · Cited by 86 · see citing works
Is ChatGPT a Good Sentiment Analyzer? A Preliminary StudyPreprint
Wang, Z., Xie, Q., Feng, Y., Ding, Z., Yang, Z., & Xia, R. (2023) · arXiv (Cornell University) · doi:10.48550/arxiv.2304.04339 · Cited by 85 · see citing works
AgentBench: Evaluating LLMs as Agents
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On the Adversarial Robustness of Multi-Modal Foundation Models
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How Language Model Hallucinations Can Snowball
Zhang, M., Press, O., Merrill, W., Liu, A., & Smith, N. A. (2023) · arXiv · doi:10.48550/arxiv.2305.13534 · Cited by 77 · see citing works
In ChatGPT We Trust? Measuring and Characterizing the Reliability of ChatGPT
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Open Source and Accessibility: Advantages and Limitations
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Can we trust the evaluation on ChatGPT?
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Talking About Large Language ModelsPreprint
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Towards Revealing the Mystery behind Chain of Thought: a Theoretical Perspective
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“However, the improved performance might be due to the increasing complexity of the model (Feng et al., 2023) and does not prevent an LMaaS from generating untrustworthy rationales (Turpin et al., 2023).”
BackgroundOverview of Catastrophic AI Risks
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We’re Afraid Language Models Aren’t Modeling Ambiguity
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Do All Languages Cost the Same? Tokenization in the Era of Commercial Language Models
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When Do Prompting and Prefix-Tuning Work? A Theory of Capabilities and LimitationsPreprint
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Self-citationLanguage Model Tokenizers Introduce Unfairness Between Languages
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Self-citationExecution-Guided Neural Program Synthesis.
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TinyStories: How Small Can Language Models Be and Still Speak Coherent English?
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Petals: Collaborative Inference and Fine-tuning of Large Models
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The False Promise of Imitating Proprietary LLMs
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“…replica of an LMaaS with access solely to the output of another model or its embedded representations (Mukherjee et al., 2023; Peng et al., 2023), other argue that "imitation" models only apparently close the gap with powerful LMaaS (Gudibande et al., 2023), leaving this debate unsolved for now.”
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Challenging BIG-Bench Tasks and Whether Chain-of-Thought Can Solve Them
Suzgun, M., Scales, N., Schärli, N., Gehrmann, S., Tay, Y., Chung, H. W., Chowdhery, A., Le, Q. V., Chi, E. H., Zhou, D., et al. (2022) · arXiv · doi:10.48550/arxiv.2210.09261 · Cited by 44 · see citing works
Sentiment Analysis Is Not Solved! Assessing and Probing Sentiment Classification
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Abduction-Based Explanations for Machine Learning Models
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Detecting Pretraining Data from Large Language Models
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On Guaranteed Optimal Robust Explanations for NLP Models
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The Reversal Curse: LLMs trained on "A is B" fail to learn "B is A"
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“LMaaS also achieve super-human performance on a variety of tasks (Bubeck et al., 2023), yet fail on edge-cases that humans correctly classify (Berglund et al., 2023; Hao et al., 2023; Kocoń et al., 2023), exhibit implicit linguistic biases (Ahia et al., 2023; Bang et al., 2023; Petrov et al.,…”
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A Comprehensive Survey on Vector Database: Storage and Retrieval Technique, Challenge
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Measuring Faithfulness in Chain-of-Thought Reasoning
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Aligning Generative Language Models with Human Values
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Inverse Scaling: When Bigger Isn't Better
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The Parrot Dilemma: Human-Labeled vs. LLM-augmented Data in Classification TasksPreprint
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Post Hoc Explanations of Language Models Can Improve Language ModelsPreprint
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Can Large Language Models Explain Themselves? A Study of LLM-Generated Self-Explanations
Huang, S., Mamidanna, S., Jangam, S., Zhou, Y., & Gilpin, L. H. (2023) · arXiv · doi:10.48550/arxiv.2310.11207 · Cited by 22 · see citing works
Preventing Verbatim Memorization in Language Models Gives a False Sense of PrivacyPreprint
Ippolito, D., Tramèr, F., Nasr, M., Zhang, C., Jagielski, M., Lee, K., Choquette-Choo, C. A., & Carlini, N. (2022) · arXiv (Cornell University) · doi:10.48550/arxiv.2210.17546 · Cited by 20 · see citing works
Reinforced Self-Training (ReST) for Language Modeling
Gulcehre, C., Paine, T. L., Srinivasan, S., Konyushkova, K., Weerts, L., Sharma, A., Siddhant, A., Ahern, A., Wang, M., Gu, C., et al. (2023) · arXiv · doi:10.48550/arxiv.2308.08998 · Cited by 20 · see citing works
Exploring the MIT Mathematics and EECS Curriculum Using Large Language Models
Zhang, S. J., Florin, S., Lee, A. N., Niknafs, E., Marginean, A., Wang, A., Tyser, K., Chin, Z., Hicke, Y., Singh, N., et al. (2023) · arXiv · doi:10.48550/arxiv.2306.08997 · Cited by 19 · see citing works
Are Emergent Abilities in Large Language Models just In-Context Learning?
Lu, S., Bigoulaeva, I., Sachdeva, R., Madabushi, H. T., & Gurevych, I. (2023) · arXiv · doi:10.48550/arxiv.2309.01809 · Cited by 12 · cited 1× · see citing works
“At the same time, despite recent works showing how such properties occur in LMs (Lu et al., 2023), there is reason to doubt whether these are indeed emergent abilities for LMaaS, as one cannot access the training data.”
BackgroundDelivering Inflated Explanations
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A Measure-Theoretic Characterization of Tight Language Models
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Self-citationLMTurk: Few-Shot Learners as Crowdsourcing Workers in a Language-Model-as-a-Service Framework
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Ohmer, X., Bruni, E., & Hupkes, D. (2023) · arXiv (Cornell University) · doi:10.48550/arxiv.2305.11662 · Cited by 6 · see citing works
Revealing the structure of language model capabilitiesPreprint
Burnell, R., Hao, H., Conway, A. R. A., & Orallo, J. H. (2023) · arXiv (Cornell University) · doi:10.48550/arxiv.2306.10062 · Cited by 6 · see citing works
Self-citationSkill-Mix: a Flexible and Expandable Family of Evaluations for AI modelsPreprint
Yu, D., Kaur, S., Gupta, A., Brown-Cohen, J., Goyal, A., & Arora, S. (2023) · arXiv (Cornell University) · doi:10.48550/arxiv.2310.17567 · Cited by 6 · see citing works
The King Is Naked: On the Notion of Robustness for Natural Language Processing
Malfa, E. L., & Kwiatkowska, M. (2022) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v36i10.21353 · Cited by 4 · see citing works
Explanatory Paradigms in Neural NetworksPreprint
AlRegib, G., & Prabhushankar, M. (2022) · arXiv (Cornell University) · doi:10.48550/arxiv.2202.11838 · Cited by 3 · see citing works
Mitigating Data Scarcity for Large Language ModelsPreprint
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Foveate, Attribute, and Rationalize: Towards Physically Safe and Trustworthy AI
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ArK: Augmented Reality with Knowledge Interactive Emergent AbilityPreprint
Huang, Q., Park, J. S., Gupta, A., Bennett, P. N., Gong, R., Som, S., Peng, B., Mohammed, O. K., Pal, C., Choi, Y., et al. (2023) · arXiv (Cornell University) · doi:10.48550/arxiv.2305.00970 · Cited by 2 · see citing works
Invalid Logic, Equivalent Gains: The Bizarreness of Reasoning in Language Model PromptingPreprint
Schaeffer, R., Pistunova, K., Khanna, S., Consul, S., & Koyejo, S. (2023) · arXiv (Cornell University) · doi:10.48550/arxiv.2307.10573 · Cited by 2 · see citing works
BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding
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BLOOM: A 176B-Parameter Open-Access Multilingual Language Model
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ML-Asset Management: Curation, Discovery, and Utilization
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- Authors
- La Malfa, E., Petrov, A., Frieder, S., Weinhuber, C., Burnell, R., Nazar, R., Cohn, A., Shadbolt, N., & Wooldridge, M.
- Affiliations
- University of Leeds (GB)
- TU Wien (AT)
- ORCID
- Venue
- Journal of Artificial Intelligence Research
- Publisher
- AI Access Foundation
- Published
- 2024-08-26
- Volume
- 80
- Pages
- 1497-1523
- ISSN
- 1076-9757 (ISSN-L)
- OpenAlex
- W4401971053
- Cited by
- 9
- References
- 140
- Citations by year
- 2026: 6 · 2025: 1 · 2024: 2
- FWCI
- 1.33
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Licence
- other-oa
- Locations
- Journal of Artificial Intelligence Research (publishedVersion, other-oa)
- Funders
- GCHQ
- Government of the United Kingdom
- Engineering and Physical Sciences Research Council (EP/S024050/1)
- Economic and Social Research Council (ES/W003473/1)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Topic Modeling
- Physical Sciences › Computer Science › Artificial Intelligence › Natural Language Processing Techniques
- Physical Sciences › Computer Science › Artificial Intelligence › Explainable Artificial Intelligence (XAI)
- Keywords
- model evaluation, benchmarking, reproducibility, reliability, trustworthiness, API access, open-source models
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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