Using text message reminders in health care services: A narrative literature review
Open accessAbstract
INTRODUCTION: Despite the extensive use of mHealth behavior change interventions, questions remain about the use of technology-based reminders in delivering health care services. Text messaging, or short message service (SMS), is one reminder method that has been extensively researched. Most SMS-reminder research is distributed across a range of health care outcomes. The aim of this article is to systematically review the aggregate impact of these reminders on overall health care outcomes. METHODS: A systematic literature review was conducted and yielded 2316 articles. Studies were included if they used SMS reminders to support patient health care outcomes. Study methodology was aligned with the PRISMA guidelines for systematic reviews. RESULTS: Following screening, 162 articles met inclusion criteria. Of these studies, 93 investigated medical compliance reminders and 56 investigated appointment reminders. The review found that nearly all the SMS-reminder studies helped improve patient medical compliance and appointment reminders. Additionally, researchers reported numerous benefits from using SMS reminders, including ease of use, relative inexpensiveness, and rapid and automated message delivery. Minimal risks were reported and most participants found the reminders to be acceptable. DISCUSSION: Text messages appear to be an effective reminder mechanism to promote improved patient appointment and medical compliance. Reminders should continue to be evaluated and improved to determine the most effective timing and frequency of messages for improving outcomes.
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Some trials suggested that SMS text messaging reminders may improve behavior, clinic attendance, attention in care, and self-reported medication adherence.
“As an example, some trials suggested that SMS text messaging reminders may improve behavior, clinic attendance, attention in care, and self-reported medication adherence [21].”
Several meta-analyses corroborate the effectiveness of SMS for medication adherence.
“Several meta-analyses corroborate the effectiveness of SMS for medication adherence [18-20].”
No other published study (other than the study by Brar Prayaga et al [21]) has reported a refill adherence solution with results at scale.
“To our knowledge, no other published study (other than the study by Brar Prayaga et al [21]) has reported a refill adherence solution with results at scale [20].”
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Effects of Phone and Text Message Reminders on Completion of the Human Papillomavirus Vaccine Series
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Failed appointments in an orthodontic clinic
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“Mobile phones, and more recently smartphones, have quickly changed the way people communicate and the way treatment providers think about service delivery (Atun and Sittampalam, 2006).”
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Text-message Reminders in Colorectal Cancer Screening (TRICCS): a randomised controlled trial
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Comparison of Reminder Methods in Selected Adolescents With Records in an Immunization Registry
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Use of Mobile Telephone Short Message Service (SMS) as a Reminder: the Effect on Patient Attendance
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“…3, and 1 day before scheduled appointment Intervention did not produce change in medication adherence but did increase frequency of blood glucose reading Foley and O'Neill (2009) 709a Quasiexperimental Automated text message reminder designed to decrease rate of missed appointments at an…”
BackgroundMuller, C. J., Robinson, R. F., Smith, J. J., Jernigan, M., Hiratsuka, V. Y., Dillard, D. A., & Buchwald, D. (2016) · Cancer · doi:10.1002/cncr.30499 · Cited by 71 · cited 2× · see citing works
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BackgroundMoore, D. J., Poquette, A., Casaletto, K. B., Gouaux, B. D., Montoya, J. L., Posada, C., Rooney, A. S., Badiee, J., Deutsch, R., Letendre, S. L., et al. (2014) · AIDS and Behavior · doi:10.1007/s10461-014-0971-0 · Cited by 68 · see citing works
Text message reminders for timely routine MMR vaccination: A randomized controlled trial
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Use of mobile telephone short message service as a reminder: the effect on patient attendance
Prasad, S., & Anand, R. (2012) · International Dental Journal · doi:10.1111/j.1875-595x.2011.00081.x · Cited by 66 · cited 3× · see citing works
“These reminders occurred between two weeks (Kunigiri et al., 2014) and the morning of (Prasad and Anand, 2012) a scheduled appointment.”
BackgroundHaug, S., Meyer, C., Dymalski, A., Lippke, S., & John, U. (2012) · BMC Public Health · doi:10.1186/1471-2458-12-51 · Cited by 66 · see citing works
Text message reminders to improve outpatient therapy attendance among adolescents: A pilot study.
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Mobile phone text messaging for pharmaceutical care in a hospital in China
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“Medication reminders typically were sent near the scheduled medication time (e.g., Mao et al., 2008).”
BackgroundInfluentialVervloet, M., van Dijk, L., de Bakker, D. H., Souverein, P. C., Santen-Reestman, J., van Vlijmen, B., van Aarle, M. C. W., van der Hoek, L. S., & Bouvy, M. L. (2014) · Diabetic Medicine · doi:10.1111/dme.12439 · Cited by 65 · see citing works
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Increasing chlamydia test of re-infection rates using SMS reminders and incentives
Downing, S., Cashman, C., McNamee, H., Penney, D., Russell, D. B., & Hellard, M. E. (2012) · Sexually Transmitted Infections · doi:10.1136/sextrans-2011-050454 · Cited by 63 · cited 2× · see citing works
“…Berenson et al., 2016; Chow et al., 2015; Chung et al., 2015; Cocosila et al., 2009; da Costa et al., 2012; Davey et al., 2016; Dick et al., 2011; Downing et al., 2013; Table 1 (continued) Study Sample size Study design Intervention description Goal of text message Rate of messaging Timing of…”
BackgroundMethodDowshen, N., Kuhns, L. M., Gray, C., Lee, S., & Garofalo, R. (2013) · AIDS and Behavior · doi:10.1007/s10461-013-0464-6 · Cited by 61 · cited 2× · see citing works
“Dowshen et al., 2013; Fang and Deng, 2017; Ferguson et al., 2015; Foreman et al., 2012; Franklin et al., 2006; Garofalo et al., 2016; Gengiah et al., 2014; Georgette et al., 2017; Granholm et al., 2012; Gu et al., 2016; Guy et al., 2013; Haji et al., 2016; Hanauer et al., 2009; Hardy et al., 2011;…”
BackgroundImpacting Delayed Pediatric Influenza Vaccination
Hofstetter, A. M., Vargas, C. Y., Camargo, S., Holleran, S., Vawdrey, D. K., Kharbanda, E. O., & Stockwell, M. S. (2015) · American Journal of Preventive Medicine · doi:10.1016/j.amepre.2014.10.023 · Cited by 61 · cited 5× · see citing works
“…2017; Granholm et al., 2012; Gu et al., 2016; Guy et al., 2013; Haji et al., 2016; Hanauer et al., 2009; Hardy et al., 2011; Hirst et al., 2017; Hofstetter et al., 2015a; Hofstetter et al., 2015b; Huang et al., 2017; Huang et al., 2013; Johnson et al., 2016; Jordan et al., 2015; Kamal et al.,…”
BackgroundInfluentialEffectiveness and Cost of Bidirectional Text Messaging for Adolescent Vaccines and Well Care
O’Leary, S. T., Lee, M., Lockhart, S., Eisert, S. L., Furniss, A., Barnard, J. G., Shmueli, D., Stokley, S. K., Dickinson, L. M., & Kempe, A. (2015) · PEDIATRICS · doi:10.1542/peds.2015-1089 · Cited by 60 · cited 2× · see citing works
“…Modrek et al., 2014; Montes et al., 2012; Moore et al., 2015; Morris et al., 2015; Nundy et al., 2013b; Nundy et al., 2013a; O'Leary et al., 2015; Orrell et al., 2015; Park et al., 2014; Park et al., 2015; PenaRobichaux et al., 2010; Pijnenborg et al., 2007; Pop-Eleches et al., 2011; Raiff et…”
BackgroundChen, H., Chuang, T., Lin, P., Lin, Y., & Chuang, Y. (2017) · Journal of Nursing Scholarship · doi:10.1111/jnu.12308 · Cited by 60 · see citing works
Park, L. G., Howie‐Esquivel, J., Whooley, M. A., & Dracup, K. (2014) · European Journal of Cardiovascular Nursing · doi:10.1177/1474515114537024 · Cited by 59 · see citing works
Boker, A., Feetham, H. J., Armstrong, A. W., Purcell, P. L., & Jacobe, H. T. (2012) · Journal of the American Academy of Dermatology · doi:10.1016/j.jaad.2012.02.031 · Cited by 59 · see citing works
Khorshid, M. R., Afshari, P., & Abedi, P. (2014) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x14533895 · Cited by 58 · see citing works
Trent, M., Thompson, C. B., & Tomaszewski, K. (2015) · Journal of Adolescent Health · doi:10.1016/j.jadohealth.2015.03.008 · Cited by 57 · cited 2× · see citing works
“…Appointment reminder One reminder message Delivered two days before scheduled appointment Intervention produced increase in appointment attendance rate Trent et al. (2015) 100 RCT Automated text message reminder designed to increase appointment attendance among adolescent and young adult…”
BackgroundHuang, H.-L., Li, Y., Chou, Y., Hsieh, Y., Kuo, F., Tsai, W., Chai, S.-K. D., Lin, B. Y.-J., Kung, P., & Chuang, C.-J. (2013) · BMC Medical Informatics and Decision Making · doi:10.1186/1472-6947-13-127 · Cited by 53 · see citing works
Vidal, C., García, M., Benito‐Aracil, L., Milà, N., Binefa, G., & Moreno, V. R. (2014) · Journal of Medical Systems · doi:10.1007/s10916-014-0118-x · Cited by 52 · see citing works
Ferguson, S., Friedland, D., & Woodberry, E. (2015) · Brain Injury · doi:10.3109/02699052.2014.1002109 · Cited by 52 · cited 2× · see citing works
“Dowshen et al., 2013; Fang and Deng, 2017; Ferguson et al., 2015; Foreman et al., 2012; Franklin et al., 2006; Garofalo et al., 2016; Gengiah et al., 2014; Georgette et al., 2017; Granholm et al., 2012; Gu et al., 2016; Guy et al., 2013; Haji et al., 2016; Hanauer et al., 2009; Hardy et al., 2011;…”
BackgroundGatwood, J., Balkrishnan, R., Erickson, S. R., An, L. C., Piette, J. D., & Farris, K. B. (2016) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2015.04.007 · Cited by 52 · see citing works
Guy, R., Wand, H. C., Knight, V. M., Kenigsberg, A., Read, P. J., & McNulty, A. M. (2012) · Sexually Transmitted Infections · doi:10.1136/sextrans-2011-050370 · Cited by 52 · cited 1× · see citing works
“Reminders can be used to enhance prospective memory, which is remembering to complete an activity in the future (Guynn et al., 1998; McDaniel et al., 2004).”
BackgroundPeña‐Robichaux, V., Kvedar, J. C., & Watson, A. J. (2010) · Dermatology Research and Practice · doi:10.1155/2010/894258 · Cited by 51 · see citing works
Ryswyk, E. V., Middleton, P., Hague, W. M., & Crowther, C. A. (2015) · Diabetic Medicine · doi:10.1111/dme.12769 · Cited by 48 · cited 3× · see citing works
“Additionally, studies reminding individuals to complete a medical followup exam sent a reminder message up to six months after initial contact (Van Ryswyk et al., 2015).”
BackgroundAssessing the effectiveness of text messages as appointment reminders in a pediatric dental setting
Nelson, T., Berg, J., Bell, J. F., Leggott, P. J., & Seminario, A. L. (2011) · The Journal of the American Dental Association · doi:10.14219/jada.archive.2011.0194 · Cited by 48 · cited 2× · see citing works
“Niederhauser et al. (2015) reported that their experimental group had more barriers to immunization than control and hypothesized that with a larger trial they might expect to find statistically significant results.”
BackgroundPatterns of Noncompliance in Adolescent Field-Based Accelerometer Research
Belton, S., O’Brien, W., Wickel, E. E., & Issartel, J. (2013) · Journal of Physical Activity and Health · doi:10.1123/jpah.10.8.1181 · Cited by 45 · see citing works
Outpatient blood pressure monitoring using bi–directional text messaging
Anthony, C. A., Polgreen, L. A., Chounramany, J., Foster, E. D., Goerdt, C. J., Miller, M. L., Suneja, M., Segre, A. M., Carter, B. L., & Polgreen, P. M. (2015) · Journal of the American Society of Hypertension · doi:10.1016/j.jash.2015.01.008 · Cited by 44 · cited 2× · see citing works
“…per day for up to 15 days Morning and evening Intervention produced statistically significant improvement in blood pressure measurement rate Armstrong et al. (2009) 70 RCT Automated text message reminder designed to increase sunscreen application among young adults in the United States…”
BackgroundKim, J.-Y., Oh, S., Steinhubl, S., Kim, S., Bae, W., Han, J.-S., Kim, J.-H., Lee, K., & Kim, M. J. (2015) · JMIR mHealth and uHealth · doi:10.2196/mhealth.3949 · Cited by 43 · see citing works
Encouraging Influenza Vaccination Among Text4baby Pregnant Women and Mothers
Jordan, E. T., Bushar, J. A., Kendrick, J. S., Johnson, P., & Wang, J. (2015) · American Journal of Preventive Medicine · doi:10.1016/j.amepre.2015.04.029 · Cited by 42 · cited 2× · see citing works
“…and a mailed reminder in addition to a SMS reminder (Delgadillo et al., 2015); one found no significant difference between a SMS reminder and no SMS reminder (Bellucci et al., 2017); and one found no significant difference between a telephone call and a SMS reminder (Junod Perron et al., 2013).”
Backgroundde Sumari-de Boer, I. M., van den Boogaard, J., Ngowi, K. M., Semvua, H. H., Kiwango, K. W., Aarnoutse, R. E., Nieuwkerk, P. T., & Kibiki, G. S. (2016) · AIDS and Behavior · doi:10.1007/s10461-015-1254-0 · Cited by 40 · see citing works
Thakkar, J. B., Redfern, J., Thiagalingam, A., & Chow, C. K. (2016) · European Journal of Preventive Cardiology · doi:10.1177/2047487316664190 · Cited by 40 · cited 2× · see citing works
“…per schedule appointment 24 to 48 hours before scheduled appointment Intervention produced statistically significant decrease in missed appointment rate Thakkar et al. (2016) 710 RCT Automated text message reminders designed to increase recreational physical activity and target physical…”
BackgroundSMS text messages as a prosthetic aid in the cognitive rehabilitation of schizophrenia.
Pijnenborg, G. H. M., Withaar, F. K., Evans, J. J., van den Bosch, R. J., & Brouwer, W. (2007) · Rehabilitation Psychology · doi:10.1037/0090-5550.52.2.236 · Cited by 39 · see citing works
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Reducing Cancelations on the Day of Scheduled Surgery at a Children’s Hospital
Pratap, J. “., Varughese, A. M., Mercurio, P., Lynch, T., Lonnemann, T., Ellis, A. S., Rugg, J., Stone, W. R., & Bedinghaus, C. (2015) · PEDIATRICS · doi:10.1542/peds.2014-2418 · Cited by 38 · see citing works
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A human papillomavirus vaccination program for low-income postpartum women
Berenson, A. B., Rahman, M., Hirth, J. M., Rupp, R. E., & Sarpong, K. O. (2016) · American Journal of Obstetrics and Gynecology · doi:10.1016/j.ajog.2016.02.032 · Cited by 38 · see citing works
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Text messages for influenza vaccination among pregnant women: A randomized controlled trial
Yudin, M. H., Mistry, N., Souza, L. R. D., Besel, K., Patel, V. K., Mejía, S. B., Bernick, R., Ryan, V., Urquia, M. L., Beigi, R. H., et al. (2017) · Vaccine · doi:10.1016/j.vaccine.2016.12.002 · Cited by 37 · see citing works
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Using SMS Reminders in Psychology Clinics: A Cautionary Tale
Clough, B. A., & Casey, L. M. (2014) · Behavioural and Cognitive Psychotherapy · doi:10.1017/s1352465813001173 · Cited by 34 · see citing works
Text Messaging Effect on Adherence in Children With Inflammatory Bowel Disease
Miloh, T., Shub, M. D., Montes, R. G., Ingebo, K. R., Silber, G. H., & Pasternak, B. A. (2016) · Journal of Pediatric Gastroenterology and Nutrition · doi:10.1097/mpg.0000000000001399 · Cited by 34 · see citing works
Burton, J., Brook, G., McSorley, J., & Murphy, S. (2013) · Sexually Transmitted Infections · doi:10.1136/sextrans-2013-051228 · Cited by 33 · see citing works
The effect of short messaging service text on non-attendance in a general ophthalmology clinic
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Davey, D. J. J., Nhavoto, J. A., Augusto, O., Ponce, W., Traca, D., Nguimfack, A., & de Sousa, C. A. D. P. (2016) · Journal of Acquired Immune Deficiency Syndromes · doi:10.1097/qai.0000000000001115 · Cited by 31 · see citing works
Using Text Messaging to Improve Attendance and Completion in a Parent Training Program
Murray, K. W., Woodruff, K., Moon, C. A., & Finney, C. (2015) · Journal of Child and Family Studies · doi:10.1007/s10826-015-0115-9 · Cited by 30 · see citing works
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Text Message Reminders Reduce Outpatient Radiology No-Shows But Do Not Improve Arrival Punctuality
Liu, C., Harvey, H. B., Jaworsky, C., Shore, M. T., Guerrier, C. E., & Pianykh, O. S. (2017) · Journal of the American College of Radiology · doi:10.1016/j.jacr.2017.04.016 · Cited by 30 · see citing works
Vaccines4Kids: Assessing the impact of text message reminders on immunization rates in infants
Niederhauser, V. P., Johnson, M., & Tavakoli, A. S. (2015) · Vaccine · doi:10.1016/j.vaccine.2015.04.069 · Cited by 29 · see citing works
Text-messaging to reduce missed appointment in a youth clinic: a randomised controlled trial
Narring, F., Perron, N. J., Dao, M. D., Righini, N. C., Humair, J., Broers, B., Gaspoz, J., & Haller, D. M. (2013) · Journal of Epidemiology & Community Health · doi:10.1136/jech-2013-202510 · Cited by 29 · see citing works
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Dual Intervention to Increase Chlamydia Retesting
Smith, K. S., Hocking, J. S., Chen, M. Y., Fairley, C. K., McNulty, A. M., Read, P. J., Bradshaw, C. S., Tabrizi, S. N., Wand, H. C., Saville, M., et al. (2015) · American Journal of Preventive Medicine · doi:10.1016/j.amepre.2015.01.014 · Cited by 28 · see citing works
Evidence-based practice and the culture of adolescence.
Nelson, T. D., & Nelson, J. M. (2010) · Professional Psychology Research and Practice · doi:10.1037/a0020328 · Cited by 28 · cited 1× · see citing works
“These tools are now easily and frequently accessed from one source: the mobile phone (Madden et al., 2013; Nelson and Nelson, 2010).”
BackgroundSpohr, S. A., Taxman, F. S., & Walters, S. T. (2015) · Addictive Behaviors · doi:10.1016/j.addbeh.2015.07.005 · Cited by 27 · see citing works
Keränen, T., & Liikkanen, S. (2013) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2013.0014 · Cited by 27 · see citing works
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“Dowshen et al., 2013; Fang and Deng, 2017; Ferguson et al., 2015; Foreman et al., 2012; Franklin et al., 2006; Garofalo et al., 2016; Gengiah et al., 2014; Georgette et al., 2017; Granholm et al., 2012; Gu et al., 2016; Guy et al., 2013; Haji et al., 2016; Hanauer et al., 2009; Hardy et al., 2011;…”
BackgroundInfluentialPerry, J. G. (2011) · Primary Dental Care · doi:10.1308/135576111797512810 · Cited by 25 · cited 3× · see citing works
“…al., 2014; Milne, 2010; Muller et al., 2017; Murray et al., 2015; Narring et al., 2013; Nundy et al., 2013a, 2013b; Nyatsanza et al., 2016; Odeny et al., 2012; Perry, 2011; Pijnenborg et al., 2007; Prasad and Anand, 2012; Pratap et al., 2015; Rohman et al., 2015; Sims et al., 2012; Sly et al.,…”
BackgroundInfluentialText Messaging for Psychiatric Outpatients: Effect on Help-Seeking and Self-Harming Behaviors
Kodama, T., Syouji, H., Takaki, S., Fujimoto, H., Ishikawa, S., Fukutake, M., Taira, M., & Hashimoto, T. (2016) · Journal of Psychosocial Nursing and Mental Health Services · doi:10.3928/02793695-20160121-01 · Cited by 25 · see citing works
Huang, C.-Y., Nguyen, P., Clinciu, D., Hsu, C.-K., Lu, R., Yang, H.-C., Wu, C.-C., Tsai, W.-C., Chou, Y.-C., Kuo, T. B. J., et al. (2017) · Comput. Methods Programs Biomed. · doi:10.1016/j.cmpb.2016.12.012 · Cited by 25 · cited 2× · see citing works
“…message Intervention outcome adult outpatients released from a hospital in China with a prescription lasting 7+days increase in overall medication adherence Huang et al. (2017) 1312 RCT Automated text message reminders designed to decrease missed and delayed medication doses among Taiwanese adults…”
BackgroundReducing Missed Primary Care Appointments in a Learning Health System
Steiner, J. F., Shainline, M. R., Bishop, M. C., & Xu, S. (2016) · Medical Care · doi:10.1097/mlr.0000000000000543 · Cited by 24 · see citing works
Altuwaijri, M. M., Sughayr, A. M., Hassan, M. A. S., & Alazwari, F. M. (2012) · Saudi Medical Journal · doi:10.15537/1658-3175.5491 · Cited by 23 · cited 4× · see citing works
“The reminders helped increase appointment attendance (e.g., Guy et al., 2013) and before-appointment cancellations (an unexpected outcome; e.g., Steiner et al., 2016), as well as decrease missed appointments (e.g., Altuwaijri et al., 2012).”
BackgroundInfluentialImproving attendance in psychiatric outpatient clinics by using reminders
Kunigiri, G., Gajebasia, N., & Sallah, D. (2014) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x14555642 · Cited by 22 · cited 17× · see citing works
“These reminders occurred between two weeks (Kunigiri et al., 2014) and the morning of (Prasad and Anand, 2012) a scheduled appointment.”
BackgroundInfluentialTolonen, H. K., Aistrich, A., & Borodulin, K. (2014) · Scandinavian Journal of Public Health · doi:10.1177/1403494814544403 · Cited by 22 · cited 3× · see citing works
“…2012; Pratap et al., 2015; Rohman et al., 2015; Sims et al., 2012; Sly et al., 2014; Steiner et al., 2016; Taylor et al., 2012; Thomas et al., 2017; Ting et al., 2012; Tolonen et al., 2014; Trent et al., 2015; Van Ryswyk et al., 2015; Vidal et al., 2014; Wolff et al., 2016; Yang et al., 2016).”
BackgroundGu, Y., Wang, L., Zhao, L., Liu, Z.-G., Luo, H., Tao, Q., Zhang, R.-C., He, S., Wang, X.-P., Huang, R., et al. (2016) · BMC Gastroenterology · doi:10.1186/s12876-016-0522-4 · Cited by 22 · see citing works
The impact of a text messaging service on orthopaedic clinic Did Not Attend rates
Rohman, L., Maruswezki, D., & Cam, N. B. (2015) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x15583778 · Cited by 20 · see citing works
Ferreira, F. A. P., de Almeida‐Neto, C., Murphy, E. L., Montebello, S., Nogueira, F. A. H., da Silva, E. M. K., MacFarland, W., & Custer, B. (2016) · Transfusion · doi:10.1111/trf.13882 · Cited by 20 · see citing works
Chung, I., Kang, E., Yom, C., Kim, D., Sun, Y., Hwang, Y., Jang, J., & Kim, S.-W. (2015) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x15571651 · Cited by 18 · see citing works
Bellucci, E., Dharmasena, L. S., Nguyen, L., & Calache, H. (2017) · AJIS. Australasian journal of information systems/AJIS. Australian journal of information systems/Australian journal of information systems · doi:10.3127/ajis.v21i0.1405 · Cited by 18 · see citing works
McIver, R., Dyda, A., McNulty, A. M., Knight, V. M., Wand, H. C., & Guy, R. (2015) · Journal of the American Medical Informatics Association · doi:10.1093/jamia/ocv145 · Cited by 17 · see citing works
Milne, R. G. (2010) · International Journal of Consumer Studies · doi:10.1111/j.1470-6431.2010.00903.x · Cited by 16 · cited 2× · see citing works
“…per scheduled appointment One day before scheduled appointment Intervention did not produce a significant difference in vaccine completion rate Milne (2010) 112,194a Quasiexperimental Automated text message reminder designed to decrease missed appointment rate at a consultant outpatient…”
BackgroundChen, M., Yeh, Y., Tsai, Y.-J., Chang, Y., Yu, J.-W., & HSU, C.-H. (2016) · Journal of Psychiatric Practice · doi:10.1097/pra.0000000000000158 · Cited by 15 · cited 4× · see citing works
“…(mean age: 12) (Belton et al., 2013) to older adults (between 55 and 70 years old) (Muller et al., 2016); and location, Ireland (Belton et al., 2013), Malaysia (Muller et al., 2016), Taiwan (Chen et al., 2017; Chen et al., 2016), Korea (Kim et al., 2015), and the United States (Shaw et al., 2013).”
BackgroundInfluentialDelgadillo, J., Moreea, O., Murphy, E., Ali, S., & Swift, J. (2015) · Journal of Clinical Psychology · doi:10.1002/jclp.22228 · Cited by 14 · see citing works
Yang, K., Jin, L., Li, L., Zeng, S., Wei, R., Li, G.-M., Man, P., & Congdon, N. (2016) · JAMA ophthalmology · doi:10.1001/jamaophthalmol.2016.2819 · Cited by 14 · see citing works
Sly, J. R., Miller, S. J., & Jandorf, L. H. (2014) · Journal of Racial and Ethnic Health Disparities · doi:10.1007/s40615-014-0029-z · Cited by 12 · see citing works
Gengiah, T. N., Upfold, M., Naidoo, A., Mansoor, L. E., Feldblum, P. J., Karim, Q. A., & Karim, S. S. A. (2014) · AIDS and Behavior · doi:10.1007/s10461-014-0750-y · Cited by 10 · see citing works
Using email and text messaging to improve patient compliance with blood monitoring.
Ludlow, H., Hurley, J. J., & Dolwani, S. (2009) · PubMed · Cited by 9 · see citing works
Kim, E.-Y. (2017) · Healthcare Informatics Research · doi:10.4258/hir.2017.23.4.249 · Cited by 5 · cited 1× · see citing works
“Four of the studies were randomized control trials (RCTs) (Belton et al., 2013; Chen et al., 2017; Kim, 2017; Muller et al., 2016) and the rest were quasi-experimental studies (Chen et al., 2016; Shaw et al., 2013).”
Background
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3 of the 180 references couldn’t be matched to a known paper.
Research works printed but not linked: 2
- American Medical Association AMA adopts principles to promote safe, effective mHealth applications Retrieved from https://www.ama-assn.org/ama-adopts-principles-promote-safe-effective-mhealth-applications 2016 (November 16)
- Atun R. Sittampalam S. A Review of the Characteristics and Benefits of SMS in Delivering Healthcare The Vodafone Policy Paper Series 4 2006 Vodafone Group PLC
Cited by
Sorted by citations
Kopelovich, S. L., Monroe‐DeVita, M., Buck, B., Brenner, C. J., Moser, L. L., Jarskog, L. F., Harker, S., & Chwastiak, L. (2020) · Community Mental Health Journal · doi:10.1007/s10597-020-00662-z · Cited by 130 · see citing works
“While text messaging offers the advantages of familiarity, ubiquity, and efficiency (Schwebel and Larimer 2018), administrators must develop policies and procedures related to SMS treatment guidelines prior to implementation and clinical adoption.”
BackgroundDigital health and primary care: Past, pandemic and prospects
Pagliari, C. (2021) · Journal of Global Health · doi:10.7189/jogh.11.01005 · Cited by 70 · see citing works
Kiwanuka, J. P., Waila, J. M., Kahungu, M. M., Kitonsa, J., & Kiwanuka, N. (2020) · PLoS ONE · doi:10.1371/journal.pone.0217606 · Cited by 87 · see citing works
Jahan, Y., Rahman, M. M., Faruque, A. S. G., Chisti, M. J., Kazawa, K., Matsuyama, R., & Moriyama, M. (2020) · Journal of Medical Internet Research · doi:10.2196/19137 · Cited by 67 · see citing works
“As an example, some trials suggested that SMS text messaging reminders may improve behavior, clinic attendance, attention in care, and self-reported medication adherence [21].”
The use of mobile phones for the prevention and control of arboviral diseases: a scoping review
Carrillo, M. A., Kroeger, A., Cardenas Sanchez, R., Diaz Monsalve, S., & Runge-Ranzinger, S. (2021) · BMC Public Health · doi:10.1186/s12889-020-10126-4 · Cited by 64 · see citing works
Improving healthcare access management by predicting patient no-show behaviour
Barrera, D., Brailsford, S., Bravo, C., & Smith, H. K. (2020) · Decision Support Systems · doi:10.1016/j.dss.2020.113398 · Cited by 55 · see citing works
“Given the uncertainty of patient behaviour, generating relevant information concerning noshow probabilities could improve the results of both approaches [10,11].”
BackgroundD’Arcey, J., Collaton, J., Kozloff, N., Voineskos, A. N., Kidd, S. A., & Foussias, G. (2020) · JMIR Mental Health · doi:10.2196/16993 · Cited by 50 · see citing works
Interventions to Improve Medication Adherence in People with Schizophrenia: A Systematic Review
Cahaya, N., Kristina, S. A., Widayanti, A. W., & Green, J. (2022) · Patient Preference and Adherence · doi:10.2147/ppa.s378951 · Cited by 61 · see citing works
Wilson, R., & Winnard, Y. (2022) · Journal of Health Organization and Management · doi:10.1108/jhom-11-2021-0425 · Cited by 47 · see citing works
Brar Prayaga, R., Agrawal, R., Nguyen, B., Jeong, E. W., Noble, H. K., Paster, A., & Prayaga, R. S. (2019) · JMIR mHealth and uHealth · doi:10.2196/15771 · Cited by 45 · see citing works
“To our knowledge, no other published study (other than the study by Brar Prayaga et al [21]) has reported a refill adherence solution with results at scale [20].”
BackgroundResultPratiwi, H., Kristina, S. A., Widayanti, A. W., Prabandari, Y. S., & Kusuma, I. Y. (2023) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20010803 · Cited by 42 · see citing works
Song, M., Wang, Y., & Guo, R. (2023) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2023.09.009 · Cited by 36 · see citing works
Analysis of real-world data on growth hormone therapy adherence using a connected injection device
Koledova, E. B., Tornincasa, V., & van Dommelen, P. (2020) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-020-01183-1 · Cited by 36 · see citing works
A Texting Intervention in Latino Families to Reduce ED Use: A Randomized Trial
DeCamp, L. R., Godage, S. K., Valenzuela-Araujo, D., Cortez, J. D., Wu, L., Psoter, K. J., Quintanilla, K., Rodríguez, T. R., & Polk, S. (2019) · PEDIATRICS · doi:10.1542/peds.2019-1405 · Cited by 32 · see citing works
“01) Maternal depression, PHQ-8, n (%) No significant depressive symptoms, 0–4 49 (63) 57 (73) Mild depressive symptoms, 5–9 22 (28) 17 (22) Moderate or severe depressive symptoms, $10 7 (9) 4 (5) Parent-reported child health status, n (%) Excellent, very good, or good 77 (97) 78 (100) Fair or poor 2 (3) 0 (0) Current…”
Yousef, H., Al-Sheyab, N., Nsour, M. A., Khader, Y. S., Kattan, M. A., Bardus, M., Alyahya, M. S. I., Taha, H. A., & Amiri, M. (2021) · Journal of Medical Internet Research · doi:10.2196/25947 · Cited by 32 · see citing works
Understanding the causes of missingness in primary care: a realist review
Lindsay, C., Baruffati, D., Mackenzie, M., Ellis, D. A., Major, M., O’Donnell, C. A., Simpson, S. A., Williamson, A. E., & Wong, G. (2024) · BMC Medicine · doi:10.1186/s12916-024-03456-2 · Cited by 32 · see citing works
MOBILE HEALTH (MHEALTH) INNOVATIONS FOR PUBLIC HEALTH FEEDBACK: A GLOBAL PERSPECTIVE
Okolo, C. A., Babawarun, O., & Olorunsogo, T. O. (2024) · International Medical Science Research Journal · doi:10.51594/imsrj.v4i3.915 · Cited by 28 · see citing works
How Spillovers from Appointment Reminders Improve Health Clinic EfficiencyPreprint
Boone, C. E., Celhay, P., Gertler, P., Gračner, T., & Rodríguez, J. (2020) · SSRN Electronic Journal · doi:10.1016/j.jhealeco.2022.102598 · Cited by 30 · see citing works
Světlák, M., Linhartová, P., Knejzlíková, T., Knejzlík, J., Kóša, B., Horníčková, V., Jarolínová, K., Lučanská, K., Slezáčková, A., & Šumec, R. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.581086 · Cited by 26 · see citing works
“The reminder system through emails, text messages, or messages on a smartphone is a unique option of eHealth technology (Schwebel and Larimer, 2018).”
BackgroundAtta, S., BROWN, R. B., Wasser, L. M., Mayer, N., CASSIDY, J., Liu, P. J., & Williams, A. M. (2024) · American Journal of Ophthalmology · doi:10.1016/j.ajo.2024.02.026 · Cited by 24 · see citing works
“…messages sent through patient portals or the EHR have the advantage of increased security over text messages due to password and encryption protection, 14 and EHR-based reminders have resulted in higher rates of scheduling and attending well-child visits as well as receiving the COVID-19 vaccine.”
Timm, L. H., Farrag, G., Wolf, D., Baxmann, M., & Schwendicke, F. (2022) · Scientific Reports · doi:10.1038/s41598-022-20820-5 · Cited by 24 · see citing works
Obi‐Jeff, C., Garcia, C., Adewumi, F., Bamiduro, T., David, W., Labrique, A. B., & Wonodi, C. B. (2022) · BMC Public Health · doi:10.1186/s12889-022-14822-1 · Cited by 25 · see citing works
“The use of two-way messaging that elicits a response from message recipients to address the challenge of ignoring text messages has been proposed [46].”
BackgroundResultHealthcare delivery interventions to reduce cancer disparities worldwide
Dickerson, J. C., Ragavan, M. V., Parikh, D. A., & Patel, M. I. (2020) · World Journal of Clinical Oncology · doi:10.5306/wjco.v11.i9.705 · Cited by 22 · see citing works
Otu, A. A., Ukpeh, I. E., Okuzu, O., & Yaya, S. (2021) · Reproductive Health · doi:10.1186/s12978-021-01069-z · Cited by 22 · see citing works
Alkhuzaimi, F., Rainey, D., Wilson, C. B., & Bloomfield, J. G. (2025) · BMC Digital Health · doi:10.1186/s44247-024-00143-3 · Cited by 21 · see citing works
Ismail, L. C., Hashim, M. S., Jarrar, A. H., Mohamad, M. N., Daour, R. A., Rajaby, R. A., AlWatani, S., AlAhmed, A., Qarata, S., Maidan, F., et al. (2022) · Frontiers in Nutrition · doi:10.3389/fnut.2022.830262 · Cited by 28 · see citing works
LaBarge, G., & Broom, M. (2019) · PubMed Central · Cited by 20 · see citing works
MacDonald, J., Estcourt, C. S., Flowers, P., Nandwani, R., Frankis, J. S., Young, I., Clutterbuck, D., Dalrymple, J., McDaid, L. M., Steedman, N., et al. (2023) · PLoS ONE · doi:10.1371/journal.pone.0292289 · Cited by 20 · see citing works
“The use of text reminders to attend healthcare appointments and adhere to medication has been successfully used in many health areas, including for PrEP, supporting our recommendation to use automated text reminders [57, 58].”
MethodTeitelman, A. M., Koblin, B. A., Brawner, B. M., Davis, A., Darlington, C. K., Lipsky, R. K., Iwu, E., Bond, K. T., Westover, J. E., Fiore, D., et al. (2021) · Journal of the Association of Nurses in AIDS Care · doi:10.1097/jnc.0000000000000233 · Cited by 19 · see citing works
Operationalizing PROMs at the Musculoskeletal Practice and Policy Levels
Bernstein, D. N., & Baumhauer, J. F. (2023) · Journal of the American Academy of Orthopaedic Surgeons · doi:10.5435/jaaos-d-23-00061 · Cited by 19 · see citing works
Text message reminders for improving sun protection habits: A systematic review
Chambergo‐Michilot, D., Tellez, W. A., Becerra-Chauca, N., Zafra‐Tanaka, J. H., & Taype-Rondán, Á. (2020) · PLoS ONE · doi:10.1371/journal.pone.0233220 · Cited by 19 · see citing works
“In this way, there is growing interest in technology-based interventions, such as the use of mobile applications [8], electronic mails [9] and short message service text message reminders (SMS text reminders) [10, 11].”
BackgroundSocial Support and Antibody Responses to Vaccination: A Meta-Analysis
Uchino, B. N., Landvatter, J., Zee, K. S., & Bolger, N. P. (2020) · Annals of Behavioral Medicine · doi:10.1093/abm/kaaa029 · Cited by 18 · see citing works
“Finally, daily life protocols might also be possible using text-based short message services to enhance support although such research is in its infancy [59, 60].”
BackgroundWang, G., & Shao, Q. (2024) · Scientific Reports · doi:10.1038/s41598-024-71224-6 · Cited by 17 · see citing works
“Short message service (SMS) reminders help improve appointment attendance and medication adherence, and shape behaviors for various healthcare issues 39 .”
BackgroundThe use of smartphone apps in clinical practice: A survey of South African physiotherapists
Rowe, M., & Sauls, B. L.-A. (2020) · South African Journal of Physiotherapy · doi:10.4102/sajp.v76i1.1327 · Cited by 17 · see citing works
“These findings are similar to what has been reported in the literature, where apps for reminders and communication have been used to improve patient compliance and appointment attendance (Kassianos et al. 2017; Schwebel & Larimer 2018).”
ResultExploring Adherence to Pelvic Floor Muscle Training in Women Using Mobile Apps: Scoping Review
Harper, R., Sheppard, S., Stewart, C., & Clark, C. (2023) · JMIR mhealth and uhealth · doi:10.2196/45947 · Cited by 17 · see citing works
Hogue, A., Satcher, M. F., Drazdowski, T. K., Hagaman, A. M., Hibbard, P. F., Sheidow, A. J., Coetzer-Liversage, A., Mitchell, S. G., Watson, D. P., Wilson, K. J., et al. (2023) · Journal of Substance Use and Addiction Treatment · doi:10.1016/j.josat.2023.209217 · Cited by 17 · see citing works
The Role of Text Messaging and Telehealth Messaging Apps
Ganapathy, S., de Korne, D. F., Chong, N. K., & Car, J. (2020) · Pediatric Clinics of North America · doi:10.1016/j.pcl.2020.04.002 · Cited by 17 · see citing works
Khatri, R. B., & Assefa, Y. A. (2023) · BioMed Research International · doi:10.1155/2023/6648138 · Cited by 15 · see citing works
“Tele reminder systems (e.g., short messages) were found to be e ff ective in di ff erent ways (increasing the attendance of appointments, shaping behaviour across the spectrum of health care, and promoting healthy behaviours) [178].”
BackgroundTelenursing strategies in Iran: A narrative literature review
Dehkordi, P. F., Heidari, H., Masoudi, R., Sedehi, M., & Khajeali, F. (2020) · International Journal of Epidemiology and Health Sciences · doi:10.51757/ijehs.1.3.2020.46189 · Cited by 16 · see citing works
Initial Experience with a COVID-19 Screening Chatbot Before Radiology Appointments
Wang, W. T., Tan, N., Hanson, J. A., Crubaugh, C. A., & Hara, A. K. (2022) · Journal of Imaging Informatics in Medicine · doi:10.1007/s10278-022-00650-7 · Cited by 16 · see citing works
“These advanced conversational agents have several advantages over other types of communication: ease of use, relatively low cost, rapid and automated message delivery, and minimal risk of harm to the patients [4].”
BackgroundKogan, L. R., Schoenfeld-Tacher, R. M., & Santi, S. (2019) · Frontiers in Veterinary Science · doi:10.3389/fvets.2019.00080 · Cited by 16 · see citing works
Drake, A., Rothschild, C. W., Jiang, W.-W., Ronen, K., & Unger, J. A. (2020) · Current HIV/AIDS Reports · doi:10.1007/s11904-020-00534-x · Cited by 14 · see citing works
Design Implications for One-Way Text Messaging Services that Support Psychological Wellbeing
Bhattacharjee, A., Pang, J., Liu, A., Mariakakis, A. T., & Williams, J. J. (2022) · ACM Transactions on Computer-Human Interaction · doi:10.1145/3569888 · Cited by 15 · see citing works
“Text messaging services for medication and appointment reminders have typically used a fixed timing schedule without exploring how the timing affected users’ perception of the services [36, 131].”
BackgroundRoseleur, J., Harvey, G., Stocks, N., & Karnon, J. D. (2019) · Patient · doi:10.1007/s40271-019-00377-8 · Cited by 15 · see citing works
Schroeter, C., Corder, T., Brookes, B., & Reller, V. (2019) · Journal of American College Health · doi:10.1080/07448481.2019.1661845 · Cited by 14 · see citing works
Hailemariam, T., Atnafu, A., Gezie, L. D., & Tilahun, B. C. (2024) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-024-02836-1 · Cited by 17 · see citing works
Chuchu, V. M., Mutono, N., Bichanga, P., Kitala, P. M., Ksee, D., Muturi, M., Mwatondo, A. J., Nasimiyu, C., Akunga, L., Amiche, A., et al. (2023) · Vaccines · doi:10.3390/vaccines11061112 · Cited by 13 · see citing works
MacPherson, M., & Kapadia, S. (2023) · BMC Digital Health · doi:10.1186/s44247-023-00033-0 · Cited by 12 · see citing works
“The low overhead costs and time commitments required for patient-to-provider messaging [10–15] has proven useful in supplementing care services and has been shown to improve adherence to health behaviours (e.g., medication adherence, appointment attendance) [16].”
BackgroundFarzanehRad, A., Allahbakhshian, A., Gholizadeh, L., Khalili, A. F., & Hasankhani, H. (2024) · BMC Cardiovascular Disorders · doi:10.1186/s12872-024-03884-1 · Cited by 13 · see citing works
“Another approach that has been explored is text messaging through mobile phones, which can be particularly useful in low-income countries where mobile phones are a relatively inexpensive method of communication [16].”
BackgroundWeb-based expert system with quick response code for beta-thalassemia management
Banjar, H. R., Zaher, G., Almutiry, H. S., Alshamarni, A. S. A., Almouhana, G. I., Alahwal, H. M., Bahashwan, S., Barefah, A., Alnajjar, S. A., & Alharbi, H. (2021) · Health Informatics Journal · doi:10.1177/1460458221989397 · Cited by 13 · see citing works
Nelson, L. A., Spieker, A. J., Kripalani, S. B., Rothman, R. L., Roumie, C. L., Coco, J., Fabbri, D., Levy, P. D., Collins, S. P., & McNaughton, C. D. (2021) · Patient Education and Counseling · doi:10.1016/j.pec.2021.10.011 · Cited by 13 · see citing works
Accountability in reminder-based adherence interventions: A review
Salisbury, K. R., Ranpariya, V. K., & Feldman, S. R. (2021) · Patient Education and Counseling · doi:10.1016/j.pec.2021.12.009 · Cited by 12 · see citing works
Kanar, A. M., & Bouckenooghe, D. (2020) · Applied Psychology · doi:10.1111/apps.12255 · Cited by 13 · see citing works
Schwebel, F. J., & Larimer, M. E. (2020) · Digital Health · doi:10.1177/2055207620965052 · Cited by 13 · see citing works
“Reminders are a behavioral strategy (and potential prospective memory aid) that can help individuals complete a variety of health promotion behaviors such as medical practice adherence and appointment attendance.(38,39) In the context of substance use behavior change, reminders can help individuals remain mindful of t…”
BackgroundSelf-citationKhatri, R. B., Endalamaw, A., Darssan, D., & Assefa, Y. A. (2025) · PLoS ONE · doi:10.1371/journal.pone.0329854 · Cited by 12 · see citing works
“In Australia, Korean migrant women increased biennial mammogram participation by using narrative videos in Korean, which normalized screenings as acts of self-care rather than cultural betrayal [50,129].”
Moulaei, K., Bahaadinbeigy, K., Mashoof, E., & Dinari, F. (2023) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-023-02308-y · Cited by 11 · see citing works
“Moreover, reminders can reduce the need to memorize, reduce the number of missed drug doses, reduce treatment interruptions, avoid forgetting to take medications, and perform laboratory tests on time [49, 50].”
BackgroundFleddermann, K., Chwastiak, L., Fortier, A., Gotham, H. J., Murphy, A., Navarro, R. L., Tapscott, S. L., & Molfenter, T. D. (2024) · The Journal of Behavioral Health Services & Research · doi:10.1007/s11414-024-09902-6 · Cited by 12 · see citing works
“30,31 Rates of using this service in our sample are fairly similar to those seen in previous research, indicating that while this is an area that can be useful, there may be barriers to expanding it further in some organizations.”
Akerele, A., Uba, B. V., Aduloju, M., Etamesor, S., Umar, J. A., Adeoye, O. B., Enyojo, A., Josiah, F., Ayandipo, E. O., Olaoye, I., et al. (2021) · PLoS ONE · doi:10.1371/journal.pone.0255563 · Cited by 12 · see citing works
“Examples are erroneous data reporting from health facilities (HFs), incomplete data reporting, delays in recording summarizing vaccination data after RI sessions and poor review and use of RI data locally [5].”
BackgroundMethodOnline Health Technologies and Mobile Devices: Attitudes, Needs, and Future
Waligóra, J., & Bujnowska–Fedak, M. M. (2019) · Advances in experimental medicine and biology · doi:10.1007/5584_2019_335 · Cited by 12 · see citing works
Sayegh, C. S., Im, D. H., Moss, I. K., Urquiza, R., Patel, S., & Thomas, D. W. (2022) · Pediatric Transplantation · doi:10.1111/petr.14361 · Cited by 11 · see citing works
Onigbogi, O. O., Ojo, O. Y., Kinnunen, U., & Kaija, S. (2025) · Frontiers in Public Health · doi:10.3389/fpubh.2025.1392709 · Cited by 12 · see citing works
Yakovchenko, V., McInnes, D. K., Petrakis, B. A., Gillespie, C., Lipschitz, J. M., McCullough, M. B., Richardson, L. M., Vetter, B., & Hogan, T. P. (2021) · JMIR mhealth and uhealth · doi:10.2196/31037 · Cited by 11 · see citing works
“Despite promising evidence, the determinants of adoption, implementation, and sustainment of texting interventions are not well understood [11-15].”
BackgroundFarias, N., Rose‐Davis, B., Hong, P., & Wozney, L. (2020) · JMIR Perioperative Medicine · doi:10.2196/14601 · Cited by 11 · see citing works
“These services provide a timely, effective, and financially viable platform that can facilitate convenient and comprehensive communication between health care services and patients [2].”
BackgroundA Bibliometric Analysis on No-Show Research: Status, Hotspots, Trends and Outlook
Wang, C., Wu, R., Deng, L., Chen, Y., Li, Y., & Wan, Y. (2020) · Sustainability · doi:10.3390/su12103997 · Cited by 12 · see citing works
Avutu, V., Monga, V., Mittal, N., Saha, A., Andolina, J. R., Bell, D. E., Fair, D. B., Flerlage, J. E., Frediani, J. N., Heath, J. L., et al. (2021) · JCO Oncology Practice · doi:10.1200/op.21.00554 · Cited by 11 · see citing works
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“Reminders are likened to ‘stop signs at a busy intersection’, reminding us what to do next[9].”
BackgroundYoung, H., Mehta, T. S., Kim, Y., Padalabalanarayanan, S., Chiu, C.-Y., Rimmer, J. H., & Thirumalai, M. (2021) · Trials · doi:10.1186/s13063-021-05474-4 · Cited by 10 · see citing works
“Fatigue NIH PROMIS Fatigue Adult Short Form 7a [24]”
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“This problem has been described in the literature but is most likely outweighed by the positive effect of e-mail or short text message reminders [53].”
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“41 PrEP users also highlighted the importance of clear instructions for all stages of the online pathway, in line with other studies and national guidance regarding online postal self-sampling for HIV and STIs.”
ResultApps, J., Webb, S., & Hutton, E. (2024) · British Journal of Occupational Therapy · doi:10.1177/03080226241233112 · Cited by 9 · see citing works
“…with other research, and has been successfully capitalized on for a number of years, with texts to remind patients of appointments across a number of services in the US and Europe (e.g. Dash et al., 2016; Schwebel and Larimer, 2018) – though this is less common in rehabilitation services.”
Decreasing Missed Appointments at a Community Health Center: A Community Collaborative Project
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Encouraging foot care in people with and without diabetes through narrative communication
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“Text message reminders have been commonly used to successfully increase attendance at health care appointments and adherence to behaviour change advice [39].”
BackgroundImpact of patient and provider nudges on addressing herpes zoster vaccine series completion
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“Overall, the existing literature on reminders is highly mixed, with several studies finding null or small effects [10, 11].”
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“Its utility lies in its accessibility, affordability, and effectiveness as a platform for conveying health-related information, reminders, and motivation [7-9].”
Laurence, M. C., Titaley, C. R., Tahitu, R., Asmin, E., Kailola, N. E., Istia, S. S., Tando, Y. D., Pasamba, L. A., & Sara, L. S. (2025) · Frontiers in Digital Health · doi:10.3389/fdgth.2025.1542006 · Cited by 7 · see citing works
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“One systematic review found that interventions encouraging patient self-management led to better HIV outcomes and another found overwhelming evidence that text appointment reminders improved HIV outcomes [7, 8].”
BackgroundDisparities in Text Messaging Interventions to Improve Diabetes Management in the United States
Eyler, A. A., Gachupin, F. C., Johnston, S., Kapp, J. M., Parra, D. C., & Popescu, M. (2020) · Diabetes Spectrum · doi:10.2337/ds19-0071 · Cited by 7 · see citing works
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“Generally, behavioural strategies aimed at the whole population are not costeffective [12, 84, 85].”
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“In health care, text messaging and picture imaging are nascent technologies.(36)”
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“[8] There are several studies where use of SMS in health services had led to improvement in attendance, adherence, risk factors, chronic disease follow‐up and adoption of healthy life styles.[6,12,13] However, very few studies have evaluated their effectiveness in poor and underprivileged slum population where most of…”
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Descriptive study of parents’ perceptions of paediatric ward rounds
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“Studies show that mobile health increases adherence to health service utilization, develops health seeking behavior, decreases the chance of missing health care appointments, and enhances client and care provider relationships [53,54].”
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Liu, Y., Li, S., Yu, J., Cao, J., Ma, Q., Liu, Y., Zheng, Y., You, Y., Lv, W., Li, Q., et al. (2025) · BMC Nursing · doi:10.1186/s12912-025-03037-5 · Cited by 4 · see citing works
“Studies have shown that text messaging reminders help improve medical appointment compliance by addressing issues of forgetfulness [36].”
- Authors
- Schwebel, F. J., & Larimer, M. E.
- Affiliations
- University of Washington (US)
- Corresponding author
- Schwebel, Frank J.
- Venue
- Internet Interventions
- Publisher
- Elsevier BV
- Published
- 2018-09
- Volume
- 13
- Pages
- 82-104
- ISSN
- 2214-7829 (ISSN-L)
- PMC
- PMC6112101
- OpenAlex
- W2809176170
- Cited by
- 238
- References
- 180
- Citations by year
- 2026: 22 · 2025: 21 · 2024: 31 · 2023: 31 · 2022: 54 · 2021: 37 · 2020: 30 · 2019: 11 · 2018: 1
- FWCI
- 3.62
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Internet Interventions (publishedVersion, cc-by-nc-nd)
- Europe PMC (PubMed Central) (publishedVersion, cc-by-nc-nd)
- PubMed Central (publishedVersion, cc-by-nc-nd)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Funders
- National Institute on Alcohol Abuse and Alcoholism (1F31AA025531-01)
- Topics
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Health Sciences › Medicine › Family Practice › Medication Adherence and Compliance
- Keywords
- SMS reminders, short message service, mobile health, appointment reminders, medication adherence, health care outcomes
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