Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 578

The DOI matches its Crossref record; 16 of the 16 references it cites were found in a registry or an index.

A Theory of Organization-EHR Affordance Actualization

Open access
Worcester Polytechnic Institute, Strong, Diane, Volkoff, Olga, Simon Fraser University, Johnson, Sharon, Worcester Polytechnic Institute, Pelletier, Lori, UMass Memorial Healthcare, Tulu, Bengisu, Worcester Polytechnic Institute, Bar-On, Isa, Worcester Polytechnic Institute, Trudel, John, Reliant Medical Group, Garber, Lawrence, Reliant Medical Group·2014·Journal of the Association for Information Systems
DOI 10.17705/1jais.00353
Open this paper in CoChat — free account

Abstract

While organizations implement information technology (IT) to effect change, current theories of IT-associated organizational change pay insufficient attention to the change goals, the role of IT in organizational change, and the multilevel nature of change processes. We take a fresh look at IT-associated organizational change using grounded theory methods. Our longitudinal study of an electronic health record (EHR) system implementation in a multi-site medical group found user behaviors that did not fit well with existing theories. Instead, we found that they fit better with the concept of affordances from ecological psychology. In developing our affordance-based theory of IT-associated organizational change from our field data, we discovered three gaps in the affordance literature; namely, the lack of theory for (1) the process of actualizing an affordance’s potential, (2) affordances in an organizational context, and (3) bundles of interrelated affordances. This paper extends the theory of affordances to handle these three gaps and, in doing so, develops a mid-range theory for EHR-associated organizational change in a healthcare organization. While the resulting theory is specific to EHR implementations, it offers a template for other mid-range affordance-actualization theories and a more general affordance-actualization lens. Our affordance-actualization lens considers the materiality of the IT artifact, the non-deterministic process by which IT leads to organizational effects, the multilevel nature of IT-associated change processes, and the intentionality of managers and users as agents of change, and thus addresses important criteria for theories of IT effects in organizations. The paper also provides practical guidance for implementing EHR systems and other organizational systems.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.17705/1jais.00353

Cites

16 of 16 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 16 references

Cited by

Metadata

Authors
Worcester Polytechnic Institute, Strong, D., Volkoff, O., Simon Fraser University, Johnson, S., Worcester Polytechnic Institute, Pelletier, L., Healthcare, U. M., Tulu, B., Worcester Polytechnic Institute, Bar-On, I., Worcester Polytechnic Institute, Trudel, J., Reliant Medical Group, Garber, L., & Reliant Medical Group
Venue
Journal of the Association for Information Systems
Publisher
Association for Information Systems
Published
2014-02
Volume
15
Issue
2
Pages
53-85
ISSN
1536-9323 (ISSN-L)
DOI
10.17705/1jais.00353
OpenAlex
W139196547
Cited by
578
References
16
FWCI
70.26
Type
journal article
Language
en
Open access
hybrid

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.