Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 569

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

Understanding Fit and Appropriation Effects in Group Support Systems via Meta-Analysis1

Dennis, Alan R., Wixom, Barbara H., Vandenberg, Robert J.·2001·MIS Quarterly
DOI 10.2307/3250928
Open this paper in CoChat — free account

Abstract

Many previous papers have lamented the fact that the findings of past GSS research have been inconsistent. This paper develops a new model for interpreting GSS effects on performance (a Fit- Appropriation Model), which argues that GSS performance is affected by two factors. The first is the fit between the task and the GSS structures selected for use (i.e., communication support and information processing support). The second is the appropriation support the group receives in the form of training, facilitation, and software restrictiveness to help them effectively incorporate the selected GSS structures into their meeting process. A meta-analysis using this model to organize and classify past research found that when used appropriately (i.e., there is a fit between the GSS structures and the task, and the group receives appropriation support), GSS use increased the number of ideas generated, took less time, and led to more satisfied participants than if the group worked without the GSS. Fitting the GSS to the task had the most impact on outcome effectiveness (decision quality and ideas), while appropriation support had the most impact on the process (time required and process satisfaction). We conclude that when using this theoretical lens, the results of GSS research do not appear inconsistent.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.2307/3250928

Cites

4 of 4 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Research works printed but not linked: 96

  1. Anson, 1995, An Experiment Assessing Group Support System and Facilitator Effects on Meeting Outcomes, Management Science, 41, 189, 10.1287/mnsc.41.2.189 · DOI
  2. Barkhi, 1999, An Experimental Analysis of Face to Face versus Computer Mediated Communication Channels, Group Decision and Negotiation, 325, 10.1023/A:1008621423120 · DOI
  3. Beauclair, 1989, An Experimental Study of GDSS Support Application Effectiveness, Journal of Information Science, 15, 321, 10.1177/016555158901500603 · DOI
  4. Benbasat, 1993, Empirical Research in Managerial Support Systems: A Review and Assessment, 383, 10.1007/978-3-662-02952-7_16 · DOI
  5. Benbasat, 1993, The Effects of Group, Task, Context, and Technology Variables on the Usefulness of Group Support Systems: A Meta-Analysis of Experimental Studies, Small Group Research, 24, 430, 10.1177/1046496493244002 · DOI · Paper page
  6. Bostrom, 1996, The Importance of Facilitator Role Behaviors: Implications for Training Facilitators and Teachers to Use GSS, Journal of Teaching in International Business, 7, 7, 10.1300/J066v07n04_02 · DOI
  7. Cass, 1992, An Investigation of Satisfaction When Using a Voice Synchronous GDSS in Dispersed Meetings, 173
  8. Chidambaram, 1996, Relational Development in Computer-Supported Groups, MIS Quarterly, 20, 143, 10.2307/249476 · DOI · Paper page
  9. Chidambaram, 1993, Evolution of Group Performance Over Time: A Repeated Measures Study of GDSS Effects, Journal of Organizational Computing, 3, 443, 10.1080/10919399309540212 · DOI
  10. Chidambaram, 1993, Impact of Communication Medium and Computer Support on Group Perceptions and Performance: A Comparison of Face-to-Face and Dispersed Meetings, MIS Quarterly, 17, 465, 10.2307/249588 · DOI · Paper page
  11. Clawson, 1993, The Role of the Facilitator in Computer Supported Meetings, Small Group Research, 24, 547, 10.1177/1046496493244007 · DOI
  12. Cohen, 1977, Statistical Power Analysis for the Behavioral Sciences
  13. Connolly, 1990, Effects of Anonymity and Evaluative Tone on Idea Generation in Computer-Mediated Groups, Management Science, 36, 689, 10.1287/mnsc.36.6.689 · DOI · Paper page
  14. Cook, 1979, Quasi-experimentation: Design and analysis issues for field studies
  15. Cooper, 1998, Some Liberating Effects of Anonymous Electronic Brainstorming, Small Group Research, 29, 147, 10.1177/1046496498292001 · DOI
  16. Daily, 1996, The Effects of Group Decision Support System on Culturally Diverse and Culturally Homogeneous Group Decision Making, Information & Management, 30, 281, 10.1016/S0378-7206(96)01062-2 · DOI
  17. Daily, 1998, The Influence of Group Decision Support Systems on Contribution and Commitment Levels in Multicultural and Culturally Homogenous Decision Making Groups, Computers in Human Behavior, 14, 147, 10.1016/S0747-5632(97)00037-X · DOI
  18. Dean, 1994, Technological Support for Group Process Modeling, Journal of Management Information Systems, 11, 43, 10.1080/07421222.1994.11518049 · DOI
  19. Dennis, 1996, Information Exchange and Use in Small Group Decision Making, Small Group Research, 27, 532, 10.1177/1046496496274003 · DOI
  20. Dennis, 1996, Information Exchange in Group Decision Making: You Can Lead a Group to Information, But You Can’t Make it Think, MIS Quarterly, 20, 433, 10.2307/249563 · DOI
  21. Dennis, 1999, Structuring Time and Task in Electronic Brainstorming, MIS Quarterly, 23, 95, 10.2307/249411 · DOI
  22. Dennis, 1993, A History of GSS Empirical Research: Lessons Learned and Future Directions, 59
  23. Dennis, 1999, Business Process Modeling with Group Support Systems, Journal of Management Information Systems, 15, 115, 10.1080/07421222.1999.11518224 · DOI
  24. Dennis, 1998, Information Exchange and Use in GSS and Verbal Group Decision Making: Effects of Minority Influence, Journal of Management Information Systems, 14, 61, 10.1080/07421222.1997.11518175 · DOI
  25. Dennis, 1998, Testing Media Richness Theory In The New Media: The Effects of Cues, Feedback, and Task Equivo-cality, Information Systems Research, 9, 256, 10.1287/isre.9.3.256 · DOI · Paper page
  26. Dennis, 1991, A Comparison of Laboratory and Field Research in the Study of Electronic Meeting Systems, Journal of Management Information Systems, 7, 107, 10.1080/07421222.1990.11517899 · DOI
  27. Dennis, Rethinking Media Richness: Towards a Theory of Media Synchronicity, 10.1109/HICSS.1999.772701 · DOI · Paper page
  28. DeSanctis, 1987, A Foundation for the Study of Group Decision Support Systems, Management Science, 33, 3, 10.1287/mnsc.33.5.589 · DOI
  29. DeSanctis, 1994, Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory, Organization Science, 5, 121, 10.1287/orsc.5.2.121 · DOI · Paper page
  30. de Vreede, Athletics in Electronic Brainstorming: Asynchronous Electronic Brainstorming in Very Large Groups, 10.1109/HICSS.2000.926627 · DOI
  31. Diehl, 1987, Productivity Loss in Brainstorming Groups: Toward the Solution of a Riddle, Journal of Personality and Social Psychology, 53, 497, 10.1037/0022-3514.53.3.497 · DOI
  32. Drazin, 1985, Alternative Forms of Fit in Contingency Theory, Administrative Science Quarterly, 30, 514, 10.2307/2392695 · DOI
  33. Easton, 1992, Interactive versus Stand-Alone Group Decision Support Systems for Stakeholder Identification and Assumption Surfacing in Small Groups, Decision Support Systems, 159, 10.1016/0167-9236(92)90006-B · DOI
  34. Fjermestad, 1999, An Assessment of Group Support Systems Experimental Research: Methodology and Results, Journal of Management Information Systems, 15, 7, 10.1080/07421222.1998.11518216 · DOI · Paper page
  35. Galegher, 1994, Computer-Mediated Communication for Intellectual Teamwork: An Experiment in Group Writing, Information Systems Research, 5, 110, 10.1287/isre.5.2.110 · DOI
  36. Gallupe, 1991, Unblocking Brainstorms, Journal of Applied Psychology, 76, 137, 10.1037/0021-9010.76.1.137 · DOI
  37. Gallupe, 1994, Blocking Electronic Brainstorms, Journal of Applied Psychology, 79, 77, 10.1037/0021-9010.79.1.77 · DOI
  38. Gallupe, 1992, Electronic Brainstorming and Group Size, Academy of Management Journal, 35, 350, 10.2307/256377 · DOI
  39. Gallupe, 1988, Computer-Based Support for Group Problem-Finding: An Experimental Investigation, MIS Quarterly, 12, 277, 10.2307/248853 · DOI · Paper page
  40. Gallupe, 1990, Enhancing Computer-Mediated Communication: An Experimental Investigation into the Use of a Group Decision Support System for Face-to-Face Versus Remote Meetings, Information & Management, 18, 1, 10.1016/0378-7206(90)90059-Q · DOI
  41. George, 1990, A Study of Collaborative Group Work With and Without Computer-Based Support, Information Systems Research, 1, 394, 10.1287/isre.1.4.394 · DOI · Paper page
  42. Gersick, 1990, Habitual Routines in Task-Performing Groups, Organizational Behavior and Human Decision Processes, 65, 10.1016/0749-5978(90)90047-D · DOI · Paper page
  43. Griffith, 1998, Facilitator Influence in Group Support Systems: Intended and Unintended Consequences, Information Systems Research, 9, 20, 10.1287/isre.9.1.20 · DOI
  44. Hackman, 1974, Interventions into Group Process: An Approach to Improving the Effectiveness of Groups, Decision Sciences, 459, 10.1111/j.1540-5915.1974.tb00631.x · DOI
  45. Hayne, 1997, Attribution Accuracy When using Anonymity in Group Support Systems, International Journal of Human Computer Studies, 47, 429, 10.1006/ijhc.1997.0134 · DOI
  46. Hedges, 1985, Statistical Methods for Meta-Analysis
  47. Hollingshead, 1993, Group Task Performance and Communication Technology: A Longitudinal Study of Computer-Mediated Versus Face-to-Face Groups, Small Group Research, 24, 307, 10.1177/1046496493243003 · DOI · Paper page
  48. Horton, 1991, Exploring the impact of Face-to-Face Collaborative Technology on Group Writing, Journal of Management Information Systems, 8, 27, 10.1080/07421222.1991.11517928 · DOI
  49. Huang, 1999, Compensating Effects of GSS on Group Performance, Information & Management, 35, 195, 10.1016/S0378-7206(98)00083-4 · DOI
  50. Hwang, 1994, The Effect of Group Size on Group Performance in Computer-Supported Decision Making, Information & Management, 26, 189, 10.1016/0378-7206(94)90092-2 · DOI
  51. Iivari, 1992, The Organizational Fit of Information Systems, Journal of Information Systems, 2, 3, 10.1111/j.1365-2575.1992.tb00064.x · DOI
  52. Jarvenpaa, 1988, Computer Support for Meetings of Groups Working on Unstructured Problems: A Field Experiment, MIS Quarterly, 12, 645, 10.2307/249137 · DOI
  53. Karan, 1996, Information Technology Support for Collaborative Decision Making in Auditing: An Experimental Investigation, Decision Support Systems, 16, 181, 10.1016/0167-9236(95)00007-0 · DOI
  54. Kline, 1999, A Review of the Groupware Literature: Theories, Methodologies, and a Research Agenda, Canadian Psychology, 40, 265, 10.1037/h0086842 · DOI
  55. Lam, 1997, The Effects of Group Decision Support Systems and Task Structures on Group Communication and Decision Quality, Journal of Management Information Systems, 13, 193, 10.1080/07421222.1997.11518148 · DOI
  56. Lamm, 1973, Group versus Individual Performance on Tasks Requiring Ideational Proficiency (Brainstorming): A Review, European Journal of Social Psychology, 361, 10.1002/ejsp.2420030402 · DOI · Paper page
  57. Lewe, Computer Support and Facilitated Structure in Meetings: An Empirical Comparison of their Impact, 10.1109/HICSS.1996.493173 · DOI
  58. Lewis, 1987, A Decision Support System for Face-to-Face Groups, Journal of Information Science, 211, 10.1177/016555158701300404 · DOI
  59. Lim, 1997, The Debiasing Role of Group Support Systems: An Experimental Investigation of the Representativeness Bias, International Journal of Human-Computer Studies, 47, 453, 10.1006/ijhc.1997.0137 · DOI
  60. Massey, 1995, Element Finding: The Impact of a GSS on a Crucial Component of Sensemaking, Journal of Management Information Systems, 14, 1
  61. McGrath, 1984, Groups: Interaction and Performance
  62. McGrath, 1993, Groups, Tasks, and Technology: The Effects of Experience and Change, Small Group Research, 24, 406, 10.1177/1046496493243007 · DOI
  63. McLeod, 1992, An Assessment of the Empirical Literature on Electronic Support of Group Work: Results of a Meta-Analysis, Human-Computer Interaction, 257, 10.1207/s15327051hci0703_1 · DOI
  64. McLeod, 1997, The Eyes Have It: Minority Influence in Face-to-face and Computer-Mediated Group Discussion, Journal of Applied Psychology, 82, 706, 10.1037/0021-9010.82.5.706 · DOI
  65. McLeod, 1992, Electronic Meeting Systems: Evidence from a Low Structure Environment, Information Systems Research, 3, 195, 10.1287/isre.3.3.195 · DOI
  66. Mejias, GSS Meeting Productivity and Participation Equity: A U.S. and Mexico Cross-Cultural Field Study, 10.1109/HICSS.1997.665643 · DOI
  67. Mennecke, 1998, Information is What You Make of It: The Influence of Group History and Computer Support on Information Sharing Decision Quality and Member Perceptions, Journal of Management Information Systems, 15, 173, 10.1080/07421222.1998.11518213 · DOI
  68. Miranda, 1999, Meeting Facilitation: Process Versus Content Interventions, Journal of Management Information Systems, 15, 89, 10.1080/07421222.1999.11518223 · DOI
  69. Nunamaker, 1991, Electronic Meeting Systems to Support Group Work, Communications of the ACM, 34, 40, 10.1145/105783.105793 · DOI
  70. Ocker, 1998, Effects of Four Modes of Communication on the Outcomes of Software Requirements Determination, Journal of Management Information Systems, 15, 99, 10.1080/07421222.1998.11518198 · DOI
  71. Ocker, An Exploratory Comparison of Four Modes of Communication for Determining Requirements: Creativity, Quality, and Satisfaction, 10.1109/HICSS.1997.665661 · DOI
  72. Olaniran, 1994, A Model of Group Satisfaction in Computer-Mediated and Face-to-Face Communication Media, Management Communication Quarterly, 7, 256, 10.1177/0893318994007003002 · DOI
  73. Olson, 1993, Groupwork Close Up: A Comparison of the Group Design Process with and Without a Simple Group Editor, ACM Transactions on Information Systems, 11, 321, 10.1145/159764.159763 · DOI
  74. Sambamurthy, 1992, The Effects of Variations in Capabilities of GDSS Designs on Management in Cognitive Conflict in Groups, Information Systems Research, 3, 224, 10.1287/isre.3.3.224 · DOI
  75. Saunders, 1998, Information Acquisition in Group Decision Making, Information & Management, 34, 55, 10.1016/S0378-7206(98)00036-6 · DOI
  76. Siegel, 1986, Group Processes in Computer-Mediated Communication, Organizational Behavior and Human Decision Processes, 37, 157, 10.1016/0749-5978(86)90050-6 · DOI · Paper page
  77. Silver, 1990, Decision Support Systems: Directed and Non-Directed Change, Information Systems Research, 47, 10.1287/isre.1.1.47 · DOI
  78. Smith, 1997, Decision Making Under Time Pressure: An Investigation of Decision Speed and Decision Quality of Computer Supported Groups, Management Communication Quarterly, 11, 97, 10.1177/0893318997111005 · DOI
  79. Stepanek, 1999, Using the Net For Brainstorming, Business Week, EB55+
  80. Straus, 1996, Getting a Clue: The Effects of Communication Media and Information Distribution on Participation and Performance in Computer Mediated and Face-to-Face Groups, Small Group Research, 27, 115, 10.1177/1046496496271006 · DOI
  81. Straus, 1994, Does the Medium Matter? The Interaction of Task Type and Technology on Group Performance and Member Reactions, Journal of Applied Psychology, 79, 87, 10.1037/0021-9010.79.1.87 · DOI · Paper page
  82. Tan, 1994, An Empirical Study of Task Dimension of Group Support Systems, IEEE Transactions on Systems, Man, and Cybernetics, 24, 1054, 10.1109/21.297795 · DOI
  83. Tyran, 1992, The Application of Electronic Meeting Systems to Support Strategic Management, MIS Quarterly, 313, 10.2307/249531 · DOI
  84. Tyran, Group Support for Technical Review Teams: An Exploratory Investigation, 102
  85. Valacich, 1994, Group Versus Individual Brainstorming: A New Ending to an Old Story, Organizational Behavior and Human Decision Processes, 57, 448, 10.1006/obhd.1994.1024 · DOI · Paper page
  86. Valacich, 1993, Communication Concurrence and the New Media, Communication Research, 20, 249, 10.1177/009365093020002004 · DOI
  87. Valacich, 1995, Devil’s Advocacy and Dialectical Inquiry Effects on Face-to-Face and Computer-Mediated Group Decision Making, Organizational Behavior and Group Decision Processes, 63, 158, 10.1006/obhd.1995.1070 · DOI
  88. Venkatraman, 1989, The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence, Academy of Management Review, 14, 423, 10.2307/258177 · DOI · Paper page
  89. Watson, 1988, Using a GDSS to Facilitate Group Consensus: Some Intended and Unintended Consequences, MIS Quarterly, 12, 462, 10.2307/249214 · DOI
  90. Weick, 1993, Sensemaking and group support systems, 230
  91. Weisband, 1995, Computer-Mediated Communication and Social Information: Status Salience and Status Differences, Academy of Management Journal, 38, 1124, 10.2307/256623 · DOI · Paper page
  92. Wheeler, 1996, Facilitation, GSS, and Training as Sources of Process Restrictiveness and Guidance for Structured Decision Making: An Empirical Assessment, Information Systems Research, 7, 429, 10.1287/isre.7.4.429 · DOI
  93. Yellen, 1995, Extraversion and Introversion in Electronically-Supported Meetings, Information & Management, 24, 63, 10.1016/0378-7206(94)00023-C · DOI
  94. Zigurs, 1998, A Theory of Task/Technology Fit and Group Support Systems Effectiveness, MIS Quarterly, 22, 313, 10.2307/249668 · DOI · Paper page
  95. Zigurs, 1999, A Test of Task-Technology Fit Theory for Group Support Systems, DataBase, 30, 34
  96. Zigurs, 1988, A Study of Influence in Computer-Mediated Communication, MIS Quarterly, 12, 625, 10.2307/249136 · DOI

Cited by

See all 569

Metadata

Authors
Dennis, A. R., Wixom, B. H., & Vandenberg, R. J.
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2001-06-01
Volume
25
Issue
2
Pages
167-193
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/3250928
OpenAlex
W112035675
Cited by
569
References
4
FWCI
2.45
Type
journal article
Language
en
Open access
closed

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.