Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection
Abstract
Decision support system (DSS) researchers have long debated whether or not the provision of a DSS would lead to greater decision-making effectiveness, efficiency, or both. The work described in this paper examines how DSS designers can guide users towards employing more normative decision strategies. Working from notions of restrictiveness and decisional guidance (Silver 1990) supplemented by the cost-benefit framework of cognition, we explain how DSS capabilities influence decision behavior and performance through the manipulation of effort. The results of this work should assist DSS developers to devise directed or nondirected approaches to effect desired behaviors.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In decision support systems and group support systems use contexts, incentive has been found to be an important factor.
“However, in decision support systems and group support systems use contexts (e.g., Mennecke & Valacich, 1998;Speier et al., 2003), incentive has been found to be an important factor (see Todd & Benbasat, 1999).”
From Technology Acceptance Model 3 and a Research Agenda on Interventions (2008) · cites this paper as Todd & Benbasat, 1999
Cites
Decisions with Multiple Objectives: Preferences and Value Tradeoffs.
Tsoukias, A., Keeney, R. L., & Raiffa, H. (1994) · Journal of the Operational Research Society · doi:10.2307/2584151 · Cited by 8,414 · see citing works
Task-Technology Fit and Individual Performance
Goodhue, D. L., & Thompson, R. L. (1995) · MIS Quarterly · doi:10.2307/249689 · Cited by 6,006 · see citing works
Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement
Petty, R. E., Cacioppo, J. T., & Schumann, D. (1983) · Journal of Consumer Research · doi:10.1086/208954 · Cited by 4,610 · see citing works
Leave, C., Payne, J. W., Bettman, J. R., & Johnson, E. J. (1994) · Journal of the Operational Research Society · doi:10.2307/2584298 · Cited by 3,315 · see citing works
Decisions with Multiple Objectives: Preferences and Value Tradeoffs.
Smith, A., Keeney, R. L., & Raiffa, H. (1977) · Journal of the Royal Statistical Society Series A (General) · doi:10.2307/2345300 · Cited by 2,323 · see citing works
The role of involvement in attention and comprehension processes
Celsi, R. L., & Olson, J. C. (1988) · Journal of Consumer Research · doi:10.1086/209158 · Cited by 2,070 · see citing works
Adaptive strategy selection in decision making.
Payne, J. W., Bettman, J. R., & Johnson, E. J. (1988) · Journal of Experimental Psychology: Learning, Memory, and Cognition · doi:10.1037/0278-7393.14.3.534 · Cited by 1,955 · see citing works
Payne, J. W. (1976) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(76)90022-2 · Cited by 1,941 · see citing works
BOUNDED RATIONALITY, AMBIGUITY, AND THE ENGINEERING OF CHOICE
March, J. G. (1988) · Cambridge University Press eBooks · doi:10.1017/cbo9780511598951.004 · Cited by 1,699 · see citing works
Bounded rationality, ambiguity and the engineering of choice
March, J. G. (1978) · The Bell Journal of Economics · doi:10.2307/3003600 · Cited by 1,539 · see citing works
External Search Effort: An Investigation Across Several Product Categories
Beatty, S. E., & Smith, S. M. (1987) · Journal of Consumer Research · doi:10.1086/209095 · Cited by 1,297 · see citing works
Cognitive Fit: A Theory‐Based Analysis of the Graphs Versus Tables Literature*
Vessey, I. (1991) · Decision Sciences · doi:10.1111/j.1540-5915.1991.tb00344.x · Cited by 1,263 · see citing works
Payne, J. W. (1982) · Psychological Bulletin · doi:10.1037/0033-2909.92.2.382 · Cited by 1,245 · see citing works
Understanding User Evaluations of Information Systems
Goodhue, D. L. (1995) · Management Science · doi:10.1287/mnsc.41.12.1827 · Cited by 1,218 · see citing works
Confidence in judgment: persistence of the illusion of validity
Einhorn, H. J., & Hogarth, R. M. (1978) · Psychological Review · doi:10.1037/0033-295x.85.5.395 · Cited by 1,209 · see citing works
Audience Involvement in Advertising: Four Levels
Greenwald, A. G., & Leavitt, C. (1984) · Journal of Consumer Research · doi:10.1086/208994 · Cited by 1,012 · see citing works
Shugan, S. M. (1980) · Journal of Consumer Research · doi:10.1086/208799 · Cited by 962 · see citing works
A Contingency Model for the Selection of Decision Strategies
Beach, L. R., & Mitchell, T. R. (1978) · Academy of Management Review · doi:10.5465/amr.1978.4305717 · Cited by 922 · see citing works
Johnson, E. J., & Payne, J. W. (1985) · Management Science · doi:10.1287/mnsc.31.4.395 · Cited by 839 · see citing works
Cognitive Fit: An Empirical Study of Information Acquisition
Vessey, I., & Galletta, D. (1991) · Information Systems Research · doi:10.1287/isre.2.1.63 · Cited by 705 · see citing works
Process descriptions of decision making
Svenson, O. (1979) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(79)90048-5 · Cited by 655 · see citing works
Rethinking the Concept of User Involvement
Barki, H., & Hartwick, J. (1989) · MIS Quarterly · doi:10.2307/248700 · Cited by 613 · see citing works
Strategies for multiattribute binary choice.
Russo, J. E., & Dosher, B. A. (1983) · Journal of Experimental Psychology Learning Memory and Cognition · doi:10.1037//0278-7393.9.4.676 · Cited by 605 · see citing works
A componential analysis of cognitive effort in choice
Bettman, J. R., Johnson, E. J., & Payne, J. W. (1990) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(90)90007-v · Cited by 539 · see citing works
The Effect of Task Demands and Graphical Format on Information Processing Strategies
Järvenpää, S. L. (1989) · Management Science · doi:10.1287/mnsc.35.3.285 · Cited by 492 · see citing works
Effects of Information Presentation Format on Consumer Information Acquisition Strategies
Bettman, J. R., & Kakkar, P. (1977) · Journal of Consumer Research · doi:10.1086/208672 · Cited by 439 · see citing works
Decision Support System Effectiveness: A Review and an Empirical Test
Sharda, R., Barr, S. H., & McDonnell, J. C. (1988) · Management Science · doi:10.1287/mnsc.34.2.139 · Cited by 438 · see citing works
Todd, P., & Benbasat, I. (1992) · MIS Quarterly · doi:10.2307/249534 · Cited by 390 · see citing works
Self-citationThe Growth of Cognitive Modeling in Human-Computer Interaction Since GOMS
Olson, J. R., & Olson, G. M. (1990) · Elsevier eBooks · doi:10.1016/b978-0-08-051574-8.50063-7 · Cited by 365 · see citing works
Factors influencing the use of a decision rule in a probabilistic task
Arkes, H. R., Dawes, R. M., & Christensen, C. (1986) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(86)90046-4 · Cited by 333 · see citing works
Information Displays and Decision Processes
Kleinmuntz, D. N., & Schkade, D. A. (1993) · Psychological Science · doi:10.1111/j.1467-9280.1993.tb00265.x · Cited by 309 · see citing works
Building Decision Support Systems
Bennett, J. L. (1983) · Addison-Wesley Longman Publishing Co., Inc. eBooks · Cited by 303 · see citing works
Todd, P., & Benbasat, I. (1991) · Information Systems Research · doi:10.1287/isre.2.2.87 · Cited by 254 · see citing works
Self-citationInformation displays and preference reversals
Johnson, E. J., Payne, J. W., & Bettman, J. R. (1988) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(88)90017-9 · Cited by 242 · see citing works
Thorngate, W. (1980) · Systems Research and Behavioral Science · doi:10.1002/bs.3830250306 · Cited by 238 · see citing works
Task complexity and contingent processing in decision making: A replication and extension
Olshavsky, R. W. (1979) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(79)90032-1 · Cited by 236 · see citing works
The Impact of Incentives Upon Risky Choice Experiments
Beattie, J., & Loomes, G. (1997) · Journal of Risk and Uncertainty · doi:10.1023/a:1007721327452 · Cited by 229 · see citing works
Decision Support Systems: Directed and Nondirected Change
Silver, M. S. (1990) · Information Systems Research · doi:10.1287/isre.1.1.47 · Cited by 212 · see citing works
Benbasat, I., Dexter, A. S., & Todd, P. (1986) · Communications of the ACM · doi:10.1145/7538.7545 · Cited by 205 · see citing works
Self-citationTodd, P., & Benbasat, I. (1994) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.1994.1074 · Cited by 170 · see citing works
Self-citationJungermann, H. (1983) · Advances in psychology · doi:10.1016/s0166-4115(08)62194-9 · Cited by 145 · see citing works
Decision Making Under Uncertainty
Karni, E. (1985) · Harvard University Press eBooks · doi:10.4159/harvard.9780674494008 · Cited by 134 · see citing works
The Effects of Task Size and Similarity on the Decision Behavior of Bank Loan Officers
Biggs, S. F., Bedard, J. C., Gaber, B., & Linsmeier, T. J. (1985) · Management Science · doi:10.1287/mnsc.31.8.970 · Cited by 129 · see citing works
The Impact of accuracy and effort feedback and goals on adaptive decision behavior
Creyer, E. H., Bettman, J. R., & Payne, J. W. (1990) · Journal of Behavioral Decision Making · doi:10.1002/bdm.3960030102 · Cited by 112 · see citing works
Numeric and linguistic information representation in multiattribute choice
Stone, D. N., & Schkade, D. A. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90041-q · Cited by 107 · see citing works
Decision support systems: A decade in perspective
(1986) · Information & Management · doi:10.1016/0378-7206(86)90074-1 · Cited by 105 · see citing works
DSS theory: A model of constructs and relationships
Eierman, M. A., Niederman, F., & Adams, C. R. (1995) · Decision Support Systems · doi:10.1016/0167-9236(94)00012-h · Cited by 101 · see citing works
The effects of decision support and task contingencies on model formulation: A cognitive perspective
Benbasat, I., & Todd, P. (1996) · Decision Support Systems · doi:10.1016/0167-9236(96)00003-6 · Cited by 87 · see citing works
Self-citationEom, S. B. (1996) · Decision Support Systems · doi:10.1016/0167-9236(95)00026-7 · Cited by 76 · see citing works
A Model of Financial Incentive Effects in Decision Making
Stone, D. N., & Ziebart, D. A. (1995) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.1995.1020 · Cited by 74 · see citing works
The influence of decision aids on choice strategies under conditions of high cognitive load
Todd, P., & Benbasat, I. (1994) · IEEE Transactions on Systems Man and Cybernetics · doi:10.1109/21.286376 · Cited by 67 · see citing works
Self-citationInformation search and decision making: The effects of information displays
Sundström, G. A. (1987) · Acta Psychologica · doi:10.1016/0001-6918(87)90025-4 · Cited by 65 · see citing works
Understanding contingent choice: a computer simulation approach
Payne, J. W., Johnson, E. J., Bettman, J. R., & Coupey, E. (1990) · IEEE Transactions on Systems Man and Cybernetics · doi:10.1109/21.52541 · Cited by 61 · see citing works
Empirical Research in Managerial Support Systems: A Review and Assessment
Benbasat, I., DeSanctis, G., & Nault, B. R. (1993) · Springer eBooks · doi:10.1007/978-3-662-02952-7_16 · Cited by 61 · see citing works
Self-citationEffectiveness of decision support systems: development or reliance effect?
Barr, S. H., & Sharda, R. (1997) · Decision Support Systems · doi:10.1016/s0167-9236(97)00021-3 · Cited by 56 · see citing works
Decision Support Systems: Designing to Extend the Cognitive Limits
Zachary, W. W. (1988) · Elsevier eBooks · doi:10.1016/b978-0-444-70536-5.50052-x · Cited by 53 · see citing works
Effects of extrinsic incentives on the quality of frequency assessments
Wright, W. F., & Aboul-Ezz, M. E. (1988) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(88)90023-4 · Cited by 52 · see citing works
Descriptive Analysis for Computer-Based Decision Support
Silver, M. S. (1988) · Operations Research · doi:10.1287/opre.36.6.904 · Cited by 45 · see citing works
Systems that support decision makers: Description and analysis
Meadow, C. T. (1992) · Information Processing & Management · doi:10.1016/0306-4573(92)90070-g · Cited by 30 · see citing works
Effects of Attribute Scales on Process and Performance in Multiattribute Choice
Stone, D. N., & Schkade, D. A. (1994) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.1994.1060 · Cited by 28 · see citing works
Integrating MCDM and DSS: Barriers and Counter Strategies
Nazareth, D. L. (1993) · INFOR Information Systems and Operational Research · doi:10.1080/03155986.1993.11732209 · Cited by 18 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Technology Acceptance Model 3 and a Research Agenda on Interventions
Venkatesh, V., & Bala, H. (2008) · Decision Sciences · doi:10.1111/j.1540-5915.2008.00192.x · Cited by 8,159 · see citing works
Benbasat, I., & Zmud, R. W. (2003) · MIS Quarterly · doi:10.2307/30036527 · Cited by 1,497 · see citing works
Self-citationBenbasat, I., Barki, H., & Montréal, H. (2007) · Journal of the Association for Information Systems · doi:10.17705/1jais.00126 · Cited by 1,389 · see citing works
Self-citationOrlikowski, W. J., & Barley, S. R. (2001) · MIS Quarterly · doi:10.2307/3250927 · Cited by 1,255 · see citing works
Online peer and editorial recommendations, trust and choice in virtual markets
Smith, D., Menon, S., & Sivakumar, K. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20041 · Cited by 650 · see citing works
The Effects of Presentation Formats and Task Complexity on Online Consumers’ Product Understanding1
Jiang, & Benbasat, I. (2007) · MIS Quarterly · doi:10.2307/25148804 · Cited by 597 · see citing works
Self-citationUnderstanding Fit and Appropriation Effects in Group Support Systems via Meta-Analysis1
Dennis, A. R., Wixom, B. H., & Vandenberg, R. J. (2001) · MIS Quarterly · doi:10.2307/3250928 · Cited by 567 · see citing works
In Pursuit of Moderation: Nine Common Errors and Their Solutions1
Carte, T. A., & Russell, C. J. (2003) · MIS Quarterly · doi:10.2307/30036541 · Cited by 565 · see citing works
Judgmental forecasting: A review of progress over the last 25years
Lawrence, M. J., Goodwin, P., O’Connor, M. J., & Önkal, D. (2006) · International Journal of Forecasting · doi:10.1016/j.ijforecast.2006.03.007 · Cited by 534 · see citing works
Kock, N. (2004) · Organization Science · doi:10.1287/orsc.1040.0071 · Cited by 526 · see citing works
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Wang, W., & Benbasat, I. (2007) · Journal of Management Information Systems · doi:10.2753/mis0742-1222230410 · Cited by 509 · see citing works
Self-citationFrom Use to Effective Use: A Representation Theory Perspective
Burton‐Jones, A., & Grangé, C. (2012) · Information Systems Research · doi:10.1287/isre.1120.0444 · Cited by 498 · see citing works
Kock, N. (2005) · IEEE Transactions on Professional Communication · doi:10.1109/tpc.2005.849649 · Cited by 445 · see citing works
Research in Information Systems: An Empirical Study of Diversity in the Discipline and Its Journals
Vessey, I., Ramesh, V., & Glass, R. L. (2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045721 · Cited by 386 · see citing works
Ba, S., Stallaert, J., & Whinston, A. B. (2001) · Information Systems Research · doi:10.1287/isre.12.3.225.9712 · Cited by 326 · see citing works
Business Intelligence: An Analysis of the Literature1
Jourdan, Z., Rainer, R. K., & Marshall, T. E. (2008) · Information Systems Management · doi:10.1080/10580530801941512 · Cited by 309 · see citing works
Clark, T. D., Jones, M. C., & Armstrong, C. P. (2007) · MIS Quarterly · doi:10.2307/25148808 · Cited by 304 · see citing works
Venkatesh, V. (2006) · Decision Sciences · doi:10.1111/j.1540-5414.2006.00136.x · Cited by 282 · see citing works
A Glorious and Not-So-Short History of the Information Systems Field
Hirschheim, R., & Klein, H. K. (2012) · Journal of the Association for Information Systems · doi:10.17705/1jais.00294 · Cited by 282 · see citing works
Explaining Data-Driven Document Classifications1
Martens, D., & Provost, F. (2014) · MIS Quarterly · doi:10.25300/misq/2014/38.1.04 · Cited by 264 · see citing works
Kamis, A. A., Koufaris, M., & Stern, T. (2008) · MIS Quarterly · doi:10.2307/25148832 · Cited by 261 · see citing works
The influence of information presentation formats on complex task decision-making performance
Speier, C. (2006) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.06.007 · Cited by 243 · see citing works
Washington State University, Hess, T., Fuller, M., University of Massachusetts, A., Campbell, D., & Millsaps College (2009) · Journal of the Association for Information Systems · doi:10.17705/1jais.00216 · Cited by 233 · see citing works
Wang, W., & Benbasat, I. (2009) · MIS Quarterly · doi:10.2307/20650293 · Cited by 225 · see citing works
Self-citationElectronic Health Records: How Can IS Researchers Contribute to Transforming Healthcare?1
Kohli, R., & Tan, S. S.-L. (2016) · MIS Quarterly · doi:10.25300/misq/2016/40.3.02 · Cited by 212 · see citing works
Incentive mechanisms, fairness and participation in online group-buying auctions
Kauffman, R. J., Lai, H., & Ho, C.-T. (2008) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2008.11.009 · Cited by 199 · see citing works
A benefit–cost perspective of the consumer adoption of the mobile banking system
Shen, Y., Huang, C., Chu, C., & Hsu, C.-T. (2010) · Behaviour and Information Technology · doi:10.1080/01449290903490658 · Cited by 184 · see citing works
The influence of query interface design on decision-making performance
Speier, C., & Morris, M. G. (2003) · Journal of the Association for Information Systems · doi:10.5555/2017197.2017201 · Cited by 165 · see citing works
Kowatsch, T., & Maaß, W. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.01.006 · Cited by 165 · see citing works
The Influence of Query Interface Design on Decision-Making Performance1
Speier, C., & Morris, M. G. (2003) · MIS Quarterly · doi:10.2307/30036539 · Cited by 209 · see citing works
When the wait isn’t so bad: The interacting effects of website delay, familiarity, and breadth
Galletta, D. F., Henry, R. M., McCoy, S., & Polak, P. (2006) · Information Systems Research · doi:10.1287/isre.1050.0073 · Cited by 154 · see citing works
Howard, M. C., & Rose, J. C. (2018) · Information & Management · doi:10.1016/j.im.2018.12.002 · Cited by 161 · see citing works
Hess, T. J., Fuller, M. A., & Mathew, J. (2005) · Journal of Management Information Systems · doi:10.2753/mis0742-1222220302 · Cited by 151 · see citing works
Wang, W., & Benbasat, I. (2016) · Journal of Management Information Systems · doi:10.1080/07421222.2016.1243949 · Cited by 146 · see citing works
Self-citationExploring the influence of perceptual factors in the success of web-based spatial DSS
Jarupathirun, S., & Zahedi, F. “. (2007) · Decision Support Systems · doi:10.1016/j.dss.2005.05.024 · Cited by 145 · see citing works
Coping Responses in Phishing Detection: An Investigation of Antecedents and Consequences
Wang, J., Li, Y., & Rao, H. R. (2017) · Information Systems Research · doi:10.1287/isre.2016.0680 · Cited by 134 · see citing works
Nissen, M. E., & Sengupta (2006) · MIS Quarterly · doi:10.2307/25148721 · Cited by 130 · see citing works
Designing a Requirement Mining System
Meth, H., Mueller, B., & Maedche, A. (2015) · Journal of the Association for Information Systems · doi:10.17705/1jais.00408 · Cited by 123 · see citing works
Roberts, N. H., Campbell, D. E., & Vijayasarathy, L. R. (2016) · Journal of Management Information Systems · doi:10.1080/07421222.2016.1172452 · Cited by 137 · see citing works
The design features of forecasting support systems and their effectiveness
Fildes, R. A., Goodwin, P., & Lawrence, M. J. (2005) · Decision Support Systems · doi:10.1016/j.dss.2005.01.003 · Cited by 127 · see citing works
Impact of intelligent decision aids on expert and novice decision‐makers’ judgments
Arnold, V., Collier, P. A., Leech, S. A., & Sutton, S. G. (2004) · Accounting and Finance · doi:10.1111/j.1467-629x.2004.00099.x · Cited by 126 · see citing works
Ideation in the digital age: literature review and integrative model for electronic brainstorming
Maaravi, Y., Heller, B., Shoham, Y., Mohar, S., & Deutsch, B. (2020) · Review of Managerial Science · doi:10.1007/s11846-020-00400-5 · Cited by 122 · see citing works
DSS Effectiveness in Marketing Resource Allocation Decisions: Reality vs. Perception
Lilien, G. L., Rangaswamy, A., van Bruggen, G. H., & Starke, K. (2004) · Information Systems Research · doi:10.1287/isre.1040.0026 · Cited by 118 · see citing works
How Incorporating Feedback Mechanisms in a DSS Affects DSS Evaluations
Kayandé, U., Bruyn, A. D., Lilien, G. L., Rangaswamy, A., & van Bruggen, G. H. (2008) · Information Systems Research · doi:10.1287/isre.1080.0198 · Cited by 113 · see citing works
Determinants of the Use of Relational and Nonrelational Information Sources
Zimmer, J. C., Henry, R. M., & Butler, B. S. (2007) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240310 · Cited by 110 · see citing works
Beta Versus VHS and the Acceptance of Electronic Brainstorming Technology
Dennis, A. R., & Reinicke, B. A. (2004) · Journal of the Association for Information Systems · Cited by 109 · see citing works
Cognition Matters: Enduring Questions in Cognitive IS Research
Davern, M. J., Shaft, T. M., & Te’eni, D. (2012) · Journal of the Association for Information Systems · doi:10.17705/1jais.00290 · Cited by 109 · see citing works
Task-Technology Fit Theory: A Survey and Synopsis of the Literature
Furneaux, B. (2011) · Integrated series on information systems/Integrated series in information systems · doi:10.1007/978-1-4419-6108-2_5 · Cited by 102 · see citing works
Ben-Zvi, T. (2010) · Decision Support Systems · doi:10.1016/j.dss.2010.01.002 · Cited by 101 · see citing works
Factors for improving the level of knowledge generation in new product development
Song, M., van der Bij, H., & Weggeman, M. (2006) · R and D Management · doi:10.1111/j.1467-9310.2006.00424.x · Cited by 97 · see citing works
Lost in space? Cognitive fit and cognitive load in 3D virtual environments
van der Land, S. F., Schouten, A. P., Feldberg, F., van den Hooff, B., & Huysman, M. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2012.09.006 · Cited by 96 · see citing works
Rate or Trade? Identifying Winning Ideas in Open Idea Sourcing
Blohm, I., Riedl, C., Füller, J., & Leimeister, J. M. (2016) · Information Systems Research · doi:10.1287/isre.2015.0605 · Cited by 93 · see citing works
Detecting task demand via an eye tracking machine learning system
Shojaeizadeh, M., Djamasbi, S., Paffenroth, R. C., & Trapp, A. C. (2018) · Decision Support Systems · doi:10.1016/j.dss.2018.10.012 · Cited by 90 · see citing works
Yang, X. X. (2022) · Information Technology and People · doi:10.1108/itp-02-2022-0091 · Cited by 118 · see citing works
Pai, P., & Tsai, H.-T. (2011) · Behaviour and Information Technology · doi:10.1080/0144929x.2011.553742 · Cited by 86 · see citing works
Who needs explanation and when? Juggling explainable AI and user epistemic uncertainty
Jiang, J., Kahai, S. S., & Yang, M. H. (2022) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2022.102839 · Cited by 82 · see citing works
Contribution behaviors in distributed environments
Olivera, F., Goodman, P. S., & Tan, S. S.-L. (2008) · National University of Singapore · doi:10.5555/2017378.2017381 · Cited by 82 · see citing works
A Behavioral Analysis of Passphrase Design and Effectiveness
Keith, M. J., Shao, B. B. M., & Steinbart, P. J. (2009) · Journal of the Association for Information Systems · doi:10.17705/1jais.00184 · Cited by 81 · see citing works
Herath, S., Shrestha, Y. R., & von Krogh, G. (2024) · European Journal of Information Systems · doi:10.1080/0960085x.2024.2330402 · Cited by 97 · see citing works
Consumer Decision Making on the Web: A Theoretical Analysis and Research Guidelines
Punj, G. (2012) · Psychology and Marketing · doi:10.1002/mar.20564 · Cited by 81 · see citing works
Sintchenko, V., Coiera, E. W., Iredell, J. R., & Gilbert, G. L. (2003) · Journal of the American Medical Informatics Association · doi:10.1197/jamia.m1166 · Cited by 77 · see citing works
Assessing Screening and Evaluation Decision Support Systems: A Resource-Matching Approach
Tan, C., Teo, H., & Benbasat, I. (2009) · Information Systems Research · doi:10.1287/isre.1080.0232 · Cited by 75 · see citing works
Self-citationParadoxes of Online Investing: Testing the Influence of Technology on User Expectancies*
Looney, C. A., Valacich, J. S., Todd, P., & Morris, M. G. (2006) · Decision Sciences · doi:10.1111/j.1540-5915.2006.00122.x · Cited by 74 · see citing works
Self-citationMobile decision support for in-store purchase decisions
van der Heijden, H. (2005) · Decision Support Systems · doi:10.1016/j.dss.2005.03.006 · Cited by 72 · see citing works
Finding the Unicorn: Predicting Early Stage Startup Success through a Hybrid Intelligence MethodPreprint
Dellermann, D., Lipusch, N., Ebel, P., Popp, K. M., & Leimeister, J. (2017) · International Conference on Interaction Sciences · doi:10.2139/ssrn.3159123 · Cited by 86 · see citing works
Contribution Behaviors in Distributed Environments1
Olivera, F., Goodman, & Tan (2008) · MIS Quarterly · doi:10.2307/25148827 · Cited by 106 · see citing works
Sequentiality of Product Review Information Provision: An Information Foraging Perspective1
Li, M., Tan, C., Wei, K., & Wang, K. (2017) · MIS Quarterly · doi:10.25300/misq/2017/41.3.09 · Cited by 69 · see citing works
Ghasemaghaei, M., Hassanein, K., & Benbasat, I. (2019) · MIS Quarterly · doi:10.25300/misq/2019/13947 · Cited by 70 · see citing works
Self-citationBeta Versus VHS and the Acceptance of Electronic Brainstorming Technology1
Dennis, A. R., & Reinicke, B. A. (2004) · MIS Quarterly · doi:10.2307/25148622 · Cited by 70 · see citing works
Visualization and the process of modeling
Crapo, A. W., Waisel, L. B., Wallace, W. A., & Willemain, T. R. (2000) · ACM SIGKDD Conference on Knowledge Discovery and Data Mining (KDD) · doi:10.1145/347090.347129 · Cited by 68 · see citing works
Liu, Y., Lee, Y., & Chen, A. N. K. (2011) · Decision Support Systems · doi:10.1016/j.dss.2011.03.009 · Cited by 68 · see citing works
Looney, C. A., & Hardin, A. M. (2009) · Management Science · doi:10.1287/mnsc.1090.1052 · Cited by 65 · see citing works
CONQUER: A Methodology for Context-Aware Query Processing on the World Wide Web
Storey, V. C., Burton‐Jones, A., Sugumaran, V., & Purao, S. (2008) · Information Systems Research · doi:10.1287/isre.1070.0140 · Cited by 62 · see citing works
Workforce Downsizing and Firm Performance: An Organizational Routine Perspective
BRAUER, M. F., & Laamanen, T. M. M. (2013) · Journal of Management Studies · doi:10.1111/joms.12074 · Cited by 61 · see citing works
Explaining members' proactive participation in virtual communities
Tsai, H.-T., & Pai, P. (2012) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2012.12.002 · Cited by 60 · see citing works
Dennis, A. R., & Taylor, N. J. (2005) · Decision Support Systems · doi:10.1016/j.dss.2005.05.032 · Cited by 56 · see citing works
How Effective Are Decision Analyses? Assessing Decision Process and Group Alignment Effects
Schilling, M. S., Oeser, N., & Schaub, C. (2007) · Decision Analysis · doi:10.1287/deca.1070.0101 · Cited by 56 · see citing works
Which clinical decisions benefit from automation? A task complexity approach
Sintchenko, V., & Coiera, E. W. (2003) · International Journal of Medical Informatics · doi:10.1016/s1386-5056(03)00040-6 · Cited by 56 · see citing works
The Influence of Multimedia on Improving the Comprehension of Organizational Information
Lim, K. H., & Benbasat, I. (2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045712 · Cited by 55 · see citing works
Self-citationXu, D. J., Benbasat, I., & Cenfetelli, R. T. (2014) · Information Systems Research · doi:10.1287/isre.2013.0503 · Cited by 54 · see citing works
Self-citationLee, Y. E., & Benbasat, I. (2011) · Information Systems Research · doi:10.1287/isre.1100.0334 · Cited by 54 · see citing works
Self-citationAn eye‐tracking investigation of internet consumers' decision deliberateness
Huang, Y., & Kuo, F. (2011) · Internet Research · doi:10.1108/10662241111176362 · Cited by 53 · see citing works
Jorna, R., Faber, N. R., & Hadders, H. (2011) · Cited by 51 · see citing works
Management of information systems: Insights from accounting research
O’Connor, N. G., & Martinsons, M. G. (2006) · Information & Management · doi:10.1016/j.im.2006.10.001 · Cited by 50 · see citing works
Tan, W., Tan, C., & Teo, H. (2012) · Decision Support Systems · doi:10.1016/j.dss.2011.12.010 · Cited by 50 · see citing works
Determinants of reliance: An empirical test of the theory of technology dominance
Hampton, C. (2005) · International Journal of Accounting Information Systems · doi:10.1016/j.accinf.2005.10.001 · Cited by 48 · see citing works
A review of the nature and effects of guidance design features
Morana, S., Schacht, S., Scherp, A., & Maedche, A. (2017) · Decision Support Systems · doi:10.1016/j.dss.2017.03.003 · Cited by 46 · see citing works
Interactive Consumer Decision Aids
Murray, K. B., & Häubl, G. (2008) · International series in management science/operations research/International series in operations research & management science · doi:10.1007/978-0-387-78213-3_3 · Cited by 48 · see citing works
The Effects of the Internet, Recommendation Quality and Decision Strategies on Consumer Choice
Vroomen, B. (2006) · EUR Research Repository (Erasmus University Rotterdam) · Cited by 47 · see citing works
Steinbart, P. J., Keith, M. J., & Babb, J. S. (2016) · Information Systems Research · doi:10.1287/isre.2016.0634 · Cited by 46 · see citing works
Chan, S. H., Song, Q., & Yao, L. J. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.04.059 · Cited by 43 · see citing works
The impact of decision support system features on user overconfidence and risky behavior
Chen, C.-W., & Koufaris, M. (2014) · European Journal of Information Systems · doi:10.1057/ejis.2014.30 · Cited by 42 · see citing works
Examining decision characteristics & challenges for agile software development
Drury-Grogan, M. L., Conboy, K., & Acton, T. (2017) · Journal of Systems and Software · doi:10.1016/j.jss.2017.06.003 · Cited by 45 · see citing works
The fitness of product information: Evidence from online recommendations
Tsao, W.-Y. (2012) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.04.003 · Cited by 42 · see citing works
Motivation mechanism of gamification in crowdsourcing projects
Zeng, Z., Tang, J., & Wang, T. (2017) · International Journal of Crowd Science · doi:10.1108/ijcs-12-2016-0001 · Cited by 42 · see citing works
The Effects of Decision Guidance and Problem Modeling on Group Decision-Making
Barkhi, R. (2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045691 · Cited by 42 · see citing works
The influence of a decision support tool on real estate valuations
Tidwell, O. A., & Gallimore, P. (2013) · Journal of Property Research · doi:10.1080/09599916.2013.819519 · Cited by 41 · see citing works
Expanding the Frontiers of Information Systems Research: Introduction to the Special Issue
Beath, C. M., Berente, N., Gallivan, M. J., & Lyytinen, K. (2013) · Journal of the Association for Information Systems · doi:10.17705/1jais.00330 · Cited by 39 · see citing works
Impact of Knowledge Support on the Performance of Software Process Tailoring
Xu, P., & Ramesh, B. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222250308 · Cited by 39 · see citing works
Charities in Competition: Effects of Accounting Information on Donating Adjustments
van der Heijden, H. (2012) · Behavioral Research in Accounting · doi:10.2308/bria-50295 · Cited by 39 · see citing works
- Authors
- Todd, P., & Benbasat, I.
- Affiliations
- University of Houston (US)
- University of British Columbia (CA)
- ORCID
- Benbasat, Izak
- Venue
- Information Systems Research
- Published
- 1999-12
- Volume
- 10
- Issue
- 4
- Pages
- 356-374
- ISSN
- 1047-7047 (ISSN-L)
- 1526-5536
- OpenAlex
- W2045808844
- Cited by
- 312
- References
- 61
- Citations by year
- 2026: 3 · 2025: 4 · 2024: 5 · 2023: 3 · 2022: 5 · 2021: 4 · 2020: 9 · 2019: 7 · 2018: 3 · 2017: 19 · 2016: 10 · 2015: 8 · 2014: 18 · 2013: 10 · 2012: 26
- FWCI
- 14.44
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information Systems Research (publishedVersion)
- Funders
- Natural Sciences and Engineering Research Council of Canada
- Social Sciences and Humanities Research Council of Canada
- Luonnontieteiden ja Tekniikan Tutkimuksen Toimikunta
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Decision Support System Applications
- Social Sciences › Decision Sciences › General Decision Sciences › Decision-Making and Behavioral Economics
- Social Sciences › Decision Sciences › Management Science and Operations Research › Complex Systems and Decision Making
- Keywords
- decision support system, decision strategies, cognitive effort, incentives, restrictiveness, behavioral decision making, decision-making effectiveness, decision-making efficiency
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
