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Cited by 568

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A Confessional Account of an Ethnography About Knowledge Work1

Schultze, Ulrike·2000·MIS Quarterly
DOI 10.2307/3250978
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Abstract

Information systems research has traditionally focused on information as an object that serves as input to decision making. Such a perspective attends mainly to the use of information. Increasingly, however, organizations are concerned about the production of information. This paper focuses on the work of producing informational objects, an activity central to knowledge work. Based on data collected during an eight-month ethnographic study of three groups of knowledge workers—computer system administrators, competitive intelligence analysts, and librarians—I explore the informing practices they relied upon. These are identified as ex-pressing, monitoring, and translating. Common to these informing practices is the knowledge workers’ endeavor to balance subjectivity and objectivity, where subjectivity is a necessary part of doing value adding work and objectivity promises workers authority and a sense of security. Recognizing that researchers are knowledge workers too, I draw on my own experiences as an ethnographic researcher to identify parallels between my informing practices and those of the knowledge workers I studied. These parallels are intended to challenge the taken-for-granted assumptions underlying scientific practice. I adopt a confessional genre of representation for this purpose.

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Cited by

Metadata

Authors
Schultze, U.
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2000-03-01
Volume
24
Issue
1
Pages
3-41
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/3250978
OpenAlex
W1654892695
Cited by
568
References
5
FWCI
76.88
Type
journal article
Language
en
Open access
closed

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