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Cited by 315

The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.

Knowledge Management in Pursuit of Performance: Insights from Nortel Networks1, 2

Massey, Anne P., Montoya-Weiss, Mitzi M., O’Driscoll, Tony M.·2002·MIS Quarterly
DOI 10.2307/4132333
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Abstract

From 1994 through 2000, Nortel Networks transformed itself from a technology-focused to an opportunity/customer-focused company. By 2000, Nortel was a profitable, innovative leader in the telecommunications industry. The change was the result of an ambitious effort to redesign its entire new product development (NPD) process such that time-to-market was significantly reduced. NPD is highly knowledge-intensive work based on the individual and collective expertise of employees. The primary focus of this case study is on Nortel’s efforts to reengineer the front-end of its NPD process and capitalize on knowledge assets. This effort was built around a process-oriented knowledge management (KM) strategy, involving a tripartite and systematic focus on process, people, and technology. Through our case analysis we develop a model of KM success by exploring Nortel’s KM strategy and the managerial, resource, and environmental factors that influenced Nortel’s success. Nortel’s experiences suggest lessons for other firms attempting to manage knowledge assets in core business processes.

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Cited by

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Metadata

Authors
Massey, A. P., Montoya-Weiss, M. M., & O’Driscoll, T. M.
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2002-09-01
Volume
26
Issue
3
Pages
269-289
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/4132333
OpenAlex
W1590307638
Cited by
315
References
3
FWCI
55.52
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Knowledge Management in Pursuit of Performance: Insights from Nortel Networks1, 2. https://app.cochat.ai/papers/10.2307/4132333
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Massey, A. P., Montoya-Weiss, M. M., & O’Driscoll, T. M. (2002). Knowledge Management in Pursuit of Performance: Insights from Nortel Networks1, 2. MIS Quarterly. https://doi.org/10.2307/4132333

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