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Cited by 127AI in Service InteractionsMarketing and Advertising StrategiesConsumer Behavior in Brand Consumption and Identification

The DOI matches its Crossref record; 50 of the 52 references it cites were found in a registry or an index, and 1 are not checked yet.

Understanding AI Advertising From the Consumer Perspective: What Factors Determine Consumer Appreciation of AI-Created Advertisements?

Wu, Linwan, Jing Wen, Taylor·2021·Journal of Advertising Research
DOI 10.2501/jar-2021-004
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Abstract

In recent years, artificial intelligence (AI) technology has been used to create advertising messages. This study examined the factors that influence consumers’ overall appreciation of AI-created advertisements. The findings indicate that, in addition to its direct effect on consumer reactions to AI-created advertisements, consumers’ perceived objectivity of the general advertisement creation process positively influences machine heuristic—a rule of thumb that machines are more secure and trustworthy than humans. This effect boosted consumer appreciation of AI-created advertisements. Consumers’ perceived objectivity of advertisement creation negatively influenced perceived eeriness of AI advertising, which jeopardized consumer appreciation of AI-created advertisements. Consumers’ feelings of uneasiness with robots were found to have a positive influence on both machine heuristic and perceived eeriness of AI advertising.

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Crossref · 10.2501/jar-2021-004

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50 of 51 references verified0 citation errors · 0 not checkable

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Citations

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Show all 52 references

Research works printed but not linked: 3

  1. Fiske, S. T., and S. E. Taylor. Social Cognition. New York: McGraw-Hill, 1991.
  2. Mazurek, K. Human vs. Artificial Intelligence (master’s thesis). Universitat Pompeu Fabra, 2019.
  3. Nunnally, J. C. Psychometric Theory. New York: McGraw-Hill, 1978.

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Metadata

Authors
Wu, L., & Jing Wen, T.
Affiliations
  • University of South Carolina (US)
  • University of South Carolina
ORCID
Wu, Linwan
Venue
Journal of Advertising Research
Publisher
Informa UK Limited
Published
2021-03-23
Volume
61
Issue
2
Pages
133-146
ISSN
  • 0021-8499 (ISSN-L)
  • 1740-1909
DOI
10.2501/jar-2021-004
OpenAlex
W3138769209
Semantic Scholar
9e11fdcc48b54eb29e60849ccb7529178250b8c9
Cited by
127
References
52
Citations by year
2026: 55 · 2025: 47 · 2024: 13 · 2023: 7 · 2022: 4 · 2021: 1
FWCI
2.20
Type
journal article
Language
en
Open access
closed
Locations
Journal of Advertising Research (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
  • Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
Keywords
AI-generated advertising, consumer perception, machine heuristic, perceived objectivity, trust in machines

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