Cited by 62Artificial Intelligence in Healthcare and EducationElectronic Health Records SystemsInformation Systems Theories and Implementation

Investigating the Barriers to Physician Adoption of an Artificial Intelligence- Based Decision Support System in Emergency Care: An Interpretative Qualitative Study

Open access
Petitgand Cécile, Motulsky Aude, Denis Jean-Louis, Régis Catherine·2020·Studies in Health Technology and Informatics

Abstract

The development of artificial intelligence (AI) systems to support diagnostic decision-making is rapidly expanding in health care. However, important challenges remain in executing algorithmic systems at the frontlines of clinical practice. Hence, most often, these systems have not been trained with local data nor do they fit with context-specific patterns of care. This research examines the implementation of an AI-based decision support system (DSS) in the emergency department of a large Academic Health Center (AHC) in Canada, focusing specifically on the question of end-user adoption. Based in an interpretative perspective, the study analyzes the perceptions of healthcare managers, AI developers, physicians and nurses on the DSS, so as to make sense of the main barriers to its adoption by emergency physicians. The study points to the importance of considering interconnections between technical, human and organizational factors to better grasp the unique challenges raised by AI systems in health care. It further emphasizes the need to investigate actors' perceptions of AI in order to develop strategies to adequately test and adapt AI systems, and ensure that they meet the needs of health professionals and patients. This research is particularly relevant at a time when considerable investments are being made to develop and deploy AI-based systems in health care. Empirically probing the conditions under which AI-based systems can effectively be integrated into processes and workflow is essential for maximizing the benefits these investments can bring to the organization and delivery of care.

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Crossref · 10.3233/shti200312

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  • In some studies, patients reported the need to assess the usefulness of the AI before using it and had concerns around the quality and accuracy of the output, thereby questioning the value of AI as a whole.

    “In some studies, patients reported the need to assess the usefulness of the AI before using it and had concerns around the quality and accuracy of the output, thereby questioning the value of AI as a whole [39,42,52-55].”
  • Lack of accuracy, doubts about unsafe results, privacy breaches, patients' perceptions and acceptance of automation, and uncertainty about developers' reliability, availability, usability, and perceived usefulness were found to be obstacles to gaining trust.

    “Lack of accuracy; doubts about unsafe results; privacy breaches; patients’ perceptions and acceptance of automation; and uncertainty about developers’ reliability, availability, usability, and perceived usefulness were found to be obstacles to gaining trust [39,42,47,50,53,54,69,70].”

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Authors
Cécile, P., Aude, M., Jean-Louis, D., & Catherine, R.
Venue
Studies in Health Technology and Informatics
Publisher
IOS Press
Published
2020
Volume
270
Pages
1001-1005
ISSN
0926-9630 (ISSN-L)
OpenAlex
W3036620451
Cited by
62
References
16
Citations by year
2026: 8 · 2025: 9 · 2024: 14 · 2023: 12 · 2022: 16 · 2021: 3
FWCI
4.70
Type
book chapter
Language
en
Open access
Licence
cc-by-nc
Locations
  • Studies in health technology and informatics (publishedVersion, cc-by-nc)
  • PubMed (publishedVersion)
  • PubMed
Topics
  • Health Sciences › Medicine › Health Informatics › Artificial Intelligence in Healthcare and Education
  • Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
  • Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
Keywords
artificial intelligence, clinical decision support systems, emergency department, physician adoption, implementation barriers, emergency physicians, health managers, nurses, AI developers, perceptions of AI, clinical workflow integration, academic medical centers
MeSH terms
Artificial Intelligence, Canada, Delivery of Health Care, Emergency Medical Services, Humans, Qualitative Research

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