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Cited by 20Smart Cities and TechnologiesE-Government and Public ServicesInnovative Approaches in Technology and Social Development

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How Do Institutional and Technological Innovations Influence the Smart City Governance? Focused on Stakeholder Satisfaction and Crime Rate

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Bokhari, Syed Asad Abbas, Seunghwan, Myeong·2024·Sustainability
DOI 10.3390/su16104246
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Abstract

Effective institutional and technological development are key to governance in smart cities. This study investigates the fundamental complexities of institutional and technological innovations in smart cities. A city’s innovation capabilities depend significantly on its technology and implementation capacity. This study suggests that institutional and technological innovation serve a role that moderates the relationships between smart city governance, stakeholder satisfaction, and crime rate. Multiple regression models were developed by surveying 496 Pakistani citizens with a questionnaire. Using stakeholders and innovation theories, analyzing the relationships between smart governance, stakeholder satisfaction, and city crime rates reveals a moderating role of institutional and technological innovation. The findings showed that institutional and technological innovations have strengthened the stakeholder satisfaction level while weakening the crime rate in a smart city.

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  • The success of smart city governance largely depends on the capacity for technological and institutional innovation, which mediates the interaction between governance practices and stakeholder outcomes, thereby enhancing overall effectiveness.

    “Under this paradigm, the success of smart city governance largely depends on the capacity for technological and institutional innovation, which mediates the interaction between governance practices and stakeholder outcomes, thereby enhancing overall effectiveness (Bokhari and Seunghwan, 2024; Myeong and Bokhari, 2023).”

    From Smart city governance and interoperability: enhancing human security in Yogyakarta and Makassar, Indonesia (2025) · cites this paper as Bokhari and Seunghwan, 2024

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Metadata

Authors
Bokhari, S. A. A., & Seunghwan, M.
Affiliations
  • Inha University (KR)
  • Department of Public Administration, Inha University, Incheon 22212, Republic of Korea
ORCID
Venue
Sustainability
Publisher
MDPI AG
Published
2024-05-17
Volume
16
Issue
10
Pages
4246
ISSN
2071-1050 (ISSN-L)
DOI
10.3390/su16104246
OpenAlex
W4397002197
Cited by
20
References
5
Citations by year
2026: 8 · 2025: 9 · 2024: 3
FWCI
6.49
Type
journal article
Language
en
Open access
Licence
Locations
  • Sustainability (publishedVersion, cc-by)
  • RePEc: Research Papers in Economics (submittedVersion)
Funders
Inha University (73024-1)
Topics
  • Social Sciences › Urban Studies › Smart Cities and Technologies
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Innovative Approaches in Technology and Social Development
Keywords
smart city governance, institutional innovation, technological innovation, stakeholder satisfaction, crime rates, moderating effect, citizen perceptions, urban governance, Pakistan

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