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The Risks and Rewards of Speaking Up: Managerial Responses to Employee Voice

Burris, Ethan R.·2012·Academy of Management Journal

DOI 10.5465/amj.2010.0562

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Abstract

This article examines whether managerial responses to employees speaking up depend on the type of voice exhibited—that is, whether employees speak up in challenging or supportive ways. In one field study and two experimental studies, I found that managers view employees who engage in more challenging forms of voice as worse performers and endorse their ideas less than those who engage in supportive forms of voice. Further, perceptions of loyalty and threat mediated these relationships, but in different ways. I discuss implications for research on voice, proactivity, and social persuasion.

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Authors: Burris, E. R.
Affiliations: The University of Texas at Austin (US)
Corresponding author: Burris, Ethan R.
ORCID: Burris, Ethan R.
Venue: Academy of Management Journal
Publisher: Academy of Management
Published: 2012-08
Volume: 55
Issue: 4
Pages: 851-875
ISSN: 0001-4273 (ISSN-L)
1948-0989
DOI: 10.5465/amj.2010.0562
OpenAlex: W2039335540
Cited by: 800
References: 84
Citations by year: 2026: 74 · 2025: 72 · 2024: 77 · 2023: 85 · 2022: 88 · 2021: 81 · 2020: 55 · 2019: 64 · 2018: 51 · 2017: 37 · 2016: 42 · 2015: 26 · 2014: 26 · 2013: 17 · 2012: 5
FWCI: 48.14
Type: journal article
Language: en
Open access: closed
Locations: Academy of Management Journal (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Business, Management and Accounting › Industrial relations › Labor Movements and Unions
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
Keywords: employee voice, managerial responses, organizational loyalty, threat perception, proactive behavior, social persuasion

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The Risks and Rewards of Speaking Up: Managerial Responses to Employee Voice

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