The DOI matches its Crossref record; 21 of the 21 references it cites were found in a registry or an index.
A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender
Abstract
Using experience-sampling methodology, we examined within-individual relationships among emotional labor, negative and positive affective states, and work withdrawal, as well as the moderating role of gender. Fifty-eight bus drivers completed two daily surveys over a two-week period, producing 415 matched surveys. Results of hierarchical linear models revealed that affective states worsened when employees engaged in surface acting but improved when they engaged in deep acting. Surface acting was positively associated with work withdrawal, and state negative affect mediated this relationship. Results also revealed moderating effects of gender: the within-individual relationships were stronger for females than for males.
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Development and validation of brief measures of positive and negative affect: The PANAS scales.
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Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models
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A comparison of methods to test mediation and other intervening variable effects
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Emotion Work, Feeling Rules, and Social Structure
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Constants across cultures in the face and emotion.
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“For instance, despite the dynamic interplay between felt and displayed emotions in theories of emotional labor (e.g., Grandey, 2000; Gross, 1998), to our knowledge, no study has examined how affective states actually experienced by employees change as a result of engaging in surface acting or deep acting.”
BackgroundSelf-regulation and depletion of limited resources: Does self-control resemble a muscle?
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Cited by
Gabriel, A. S., Podsakoff, N. P., Beal, D. J., Scott, B. A., Sonnentag, S., Trougakos, J. P., & Butts, M. M. (2019) · Organizational Research Methods · doi:10.1177/1094428118802626 · Cited by 755
Self-citationBeginning the workday yet already depleted? Consequences of late-night smartphone use and sleep
Lanaj, K., Johnson, R. E., & Barnes, C. M. (2014) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2014.01.001 · Cited by 738
Emotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
Koopman, J., Lanaj, K., & Scott, B. A. (2016) · Academy of Management Journal · doi:10.5465/amj.2014.0262 · Cited by 594
Self-citationAshford, S. J., Caza, B. B., & Reid, E. M. (2018) · Research in Organizational Behavior · doi:10.1016/j.riob.2018.11.001 · Cited by 582
Metadata
- Authors
- Scott, B. A., & Barnes, C. M.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2011-02
- Volume
- 54
- Issue
- 1
- Pages
- 116-136
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2056657101
- Cited by
- 471
- References
- 21
- FWCI
- 66.44
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
