The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles
Abstract
Amy S. Wharton, Rebecca J. Erickson, Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles, The Academy of Management Review, Vol. 18, No. 3 (Jul., 1993), pp. 457-486
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Boundary spanning roles and organization structure
Aldrich, H., & Herker, D. (1977) · The Academy of Management Review · doi:10.2307/257905 · Cited by 1,518
Moral mazes: The world of corporate managers
Jackall, R. (1988) · International Journal of Politics, Culture and Society · doi:10.1007/bf01390690 · Cited by 1,296
(1984) · doi:10.4324/9781315798806-24 · Cited by 1,061
On Merging Identity Theory and Stress Research
Thoits, P. A. (1991) · Social Psychology Quarterly · doi:10.2307/2786929 · Cited by 918
Processes linking work and family: a critical review and research agenda
Lambert, S. J. (1990) · Human Relations · doi:10.1177/001872679004300303 · Cited by 592
Cited by
Organizational Behavior: Affect in the Workplace
Brief, A. P., & Weiss, H. M. (2002) · Annual Review of Psychology · doi:10.1146/annurev.psych.53.100901.135156 · Cited by 1,797
7 Emotion in Organizations: A Review and Theoretical Integration
Elfenbein, H. A. (2007) · Academy of Management Annals · doi:10.5465/078559812 · Cited by 1,035
The Sociology of Emotional Labor
Wharton, A. S. (2009) · Annual Review of Sociology · doi:10.1146/annurev-soc-070308-115944 · Cited by 801
Self-citationEmotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474
Metadata
- Authors
- Wharton, A. S., & Erickson, R. J.
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1993-07
- Volume
- 18
- Issue
- 3
- Pages
- 457
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2010110724
- Cited by
- 473
- References
- 5
- FWCI
- 11.64
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles. https://app.cochat.ai/papers/10.2307/258905
- The paper
- Wharton, A. S., & Erickson, R. J. (1993). Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles. The Academy of Management Review. https://doi.org/10.2307/258905
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
