Emotional Capability, Emotional Intelligence, and Radical Change
Abstract
I present a multilevel theory of emotion and change, which focuses on attributes of emotional intelligence at the individual level and emotional capability at the organizational level. Emotional intelligence facilitates individual adaptation and change, and emotional capability increases the likelihood for organizations to realize radical change. I also present a mesolevel framework relating emotion-attending behaviors to three dynamics of change: receptivity, mobilization, and learning. These behaviors, which I term emotional dynamics, constitute the organization's emotional capability.
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Paradoxical thinking requires a firm to have the ability to avoid negative emotional responses to the tensions inherent with viewing stakeholder networks as continuous multiplicities, to remain calm and even in the face of tensions.
“Paradoxical thinking requires a firm to have the ability to avoid negative emotional responses to the tensions inherent with viewing stakeholder networks as continuous multiplicities, to remain calm and even in the face of tensions (Huy 1999).”
From Stakeholder marketing: theoretical foundations and required capabilities (2015) · cites this paper as Huy 1999
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- Authors
- Huy, Q. N.
- Affiliations
- INSEAD (FR)
- Corresponding author
- Huy, Quy Nguyen
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1999-04
- Volume
- 24
- Issue
- 2
- Pages
- 325
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2036497086
- Cited by
- 926
- References
- 88
- Citations by year
- 2026: 14 · 2025: 19 · 2024: 17 · 2023: 38 · 2022: 34 · 2021: 42 · 2020: 63 · 2019: 31 · 2018: 35 · 2017: 69 · 2016: 45 · 2015: 54 · 2014: 41 · 2013: 39 · 2012: 40
- FWCI
- 21.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Review (publishedVersion)
- OpenGrey (Institut de l'Information Scientifique et Technique) (submittedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Change
- Keywords
- emotional intelligence, emotional competence, radical organizational change, emotional dynamics, receptivity, mobilization, organizational learning, individual adaptation
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