Social Media and Emergency Preparedness in Response to Novel Coronavirus
Abstract
This Viewpoint discusses the ways social media can be used as a critical tool in managing the COVID-19 outbreak, such as by directing users to trusted sources and counteracting misinformation, and how it can transform aspects of preparedness and response for the future.
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Online data and social media have had an ongoing, important role in public communication since the first reports of an unusual influenza-like illness resistant to conventional treatment methods emerged in China.
“Online data and social media have had an ongoing, important role in public communication 101 since the first reports of an unusual influenza-like illness resistant to conventional treatment methods emerged in China 102 .”
From Digital technologies in the public-health response to COVID-19 (2020) · cites this paper as [101]
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- Authors
- Merchant, R. M., & Lurie, N.
- Affiliations
- University of Pennsylvania Health System (US)
- Massachusetts General Hospital (US)
- Corresponding author
- Merchant, Raina M.
- ORCID
- Merchant, Raina M.
- Venue
- JAMA
- Publisher
- American Medical Association (AMA)
- Published
- 2020-05-26
- Volume
- 323
- Issue
- 20
- Pages
- 2011
- ISSN
- 0002-9955 (ISSN-L)
- 0098-7484
- OpenAlex
- W3012703518
- Cited by
- 425
- References
- 0
- Citations by year
- 2026: 18 · 2025: 22 · 2024: 29 · 2023: 64 · 2022: 88 · 2021: 110 · 2020: 94
- FWCI
- 107.08
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- JAMA (publishedVersion)
- PubMed (publishedVersion)
- Funders
- National Heart, Lung, and Blood Institute (R01HL141844)
- National Human Genome Research Institute (R01HG009655)
- Topics
- Social Sciences › Communication › Public Relations and Crisis Communication
- Social Sciences › Communication › Communication and COVID-19 Impact
- Social Sciences › Health › Social Media in Health Education
- Keywords
- social media, disaster preparedness, COVID-19 pandemic, misinformation, outbreak response, reliable information sources, public health communication
- MeSH terms
- Betacoronavirus, COVID-19, SARS-CoV-2, Health Education, Humans, Pneumonia, Viral, Public Health Practice, Coronavirus Infections, Education, Distance, Information Dissemination, Pandemics, Social Media
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