Cited by 445Emotional Intelligence and PerformanceSocial Skills and EducationEgo Development and Educational Practices

The DOI matches its Crossref record; 57 of the 58 references it cites were found in a registry or an index.

The case for the ability‐based model of emotional intelligence in organizational behavior

Daus, Catherine S., Ashkanasy, Neal M.·2005·Journal of Organizational Behavior

Open this paper in CoChat — free account

Abstract

In this second counterpoint article, we refute the claims of Landy, Locke, and Conte, and make the more specific case for our perspective, which is that ability‐based models of emotional intelligence have value to add in the domain of organizational psychology. In this article, we address remaining issues, such as general concerns about the tenor and tone of the debates on this topic, a tendency for detractors to collapse across emotional intelligence models when reviewing the evidence and making judgments, and subsequent penchant to thereby discount all models, including the ability‐based one, as lacking validity. We specifically refute the following three claims from our critics with the most recent empirically based evidence: (1) emotional intelligence is dominated by opportunistic ‘academics‐turned‐consultants’ who have amassed much fame and fortune based on a concept that is shabby science at best; (2) the measurement of emotional intelligence is grounded in unstable, psychometrically flawed instruments, which have not demonstrated appropriate discriminant and predictive validity to warrant/justify their use; and (3) there is weak empirical evidence that emotional intelligence is related to anything of importance in organizations. We thus end with an overview of the empirical evidence supporting the role of emotional intelligence in organizational and social behavior. Copyright © 2005 John Wiley & Sons, Ltd.

Integrity signals

Registry

Crossref · 10.1002/job.321

Cites

57 of 57 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Construct validity in psychological tests.
Cronbach, L. J., & Meehl, P. E. (1955) · Psychological Bulletin · doi:10.1037/h0040957 · Cited by 11,195
Emotional intelligence
Salovey, P., & Mayer, J. D. (1990) · Imagination, Cognition and Personality · doi:10.2190/dugg-p24e-52wk-6cdg · Cited by 10,484
The Managed Heart: Commercialization of Human Feeling
Tropman, J. E., & Hochschild, A. R. (1984) · Journal of Policy Analysis and Management · doi:10.2307/3324333 · Cited by 8,750
What is Emotional Intelligence?
Mayer, J. D. (2015) · Rowman & Littlefield Publishers eBooks · doi:10.5040/9798881828059.ch-001 · Cited by 4,473
Development and validation of a measure of emotional intelligence
Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., & Dornheim, L. (1998) · Personality and Individual Differences · doi:10.1016/s0191-8869(98)00001-4 · Cited by 3,856
Emotional regulation in the workplace: A new way to conceptualize emotional labor.
Grandey, A. A. (2000) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.5.1.95 · Cited by 3,788
Wechsler Adult Intelligence Scale-III
Ryan, J. J., & Lopez, S. J. (2001) · Springer eBooks · doi:10.1007/978-1-4615-1185-4_2 · Cited by 3,680
The Managed Heart: Commercialization of Human Feeling
Hochschild, A. R. (2012) · doi:10.1525/9780520951853 · Cited by 3,236
Emotional intelligence meets traditional standards for an intelligence
Mayer, J. D., Caruso, D. R., & Salovey, P. (1999) · Intelligence · doi:10.1016/s0160-2896(99)00016-1 · Cited by 3,058
Re‐examining the components of transformational and transactional leadership using the Multifactor Leadership
Avolio, B. J., Bass, B. M., & Jung, D. I. (1999) · Journal of Occupational and Organizational Psychology · doi:10.1348/096317999166789 · Cited by 3,034

Flagged first, then by citations

Show all 58 references

1 of the 58 references couldn’t be matched to a known paper.

Research works printed but not linked: 16

Bar‐On R., 1997, Bar‐On Emotional Quotient Inventory (EQ‐I): Technical manual
Brackett M. A., 2004, Motivation, emotion, and cognition: Integrating perspectives on intellectual functioning, 175
Cage T. Daus C. S. &Saul K.(2004).An examination of emotional skill job satisfaction and retail performance. Paper submitted to the 19th Annual Society for Industrial/Organizational Psychology as part of the symposium.
Coetzee C. &Schaap P.(2004).The relationship between leadership styles and emotional intelligence. Paper presented at the 6th Annual Conference for the Society of Industrial and Organizational Psychology Sandton South Africa.
10.1037/0022-3514.75.4.989 · DOI
Denisi A. S.(Chair). (2003).Emotional intelligence. Special event presented at the 18th Annual Meeting of the Society for Industrial and Organizational Psychology Chicago. (CD of proceedings available from The Digital Record Inc. Alexandria VA.)
Giles S. J. S.(2001).The role of supervisory emotional intelligence in direct report organizational commitment. Master's thesis University of New South Wales Sydney Australia.
10.1037/0022-3514.36.1.1 · DOI
Janovics J. &Christiansen N. D.(2002).Emotional intelligence in the workplace. Paper presented at the 16th Annual Conference of the Society of Industrial and Organizational Psychology San Diego CA.
Kouzes J., 1990, Measures of Leadership, 205
Kruml S. M., 2000, Emotions in the workplace: Theory, research, and practice, 177
Lopes P. N. Côté S. Grewal D. Kadis J. Gall M. &Salovey P.(2005).Evidence that emotional intelligence is related to job performance interpersonal facilitation affect and attitudes at work and leadership potential. Manuscript under review.
Mayer J. D., 1997, Emotional development and emotional intelligence: Educational applications, 3
Mayer J. D., 2000, Handbook of emotional intelligence, 92
Rice C. L.(1999).A quantitative study of emotional intelligence and its impact on team performance. Master's thesis Pepperdine University.
Sala F., 2002, Emotional Competence Inventory: Technical manual

Sorted by citations

Items 101–200 of 445

The impact of coaching on the emotional and social intelligence competencies of leaders
Dippenaar, M., & Schaap, P. (2017) · South African Journal of Economic and Management Sciences · doi:10.4102/sajems.v20i1.1460 · Cited by 42
Uncovering the role of emotional abilities in leadership emergence. A longitudinal analysis of leadership networks
Emery, C. (2012) · Social Networks · doi:10.1016/j.socnet.2012.02.001 · Cited by 46
How transformational leadership is related to organizational citizenship behavior? The mediating role of emotional intelligence
Irshad, R., & Hashmi, M. S. (2014) · Pakistan Journal of Commerce and Social Sciences · Cited by 40
Emotional intelligence and psychotherapy outcomes in the training clinic.
Rieck, T. P., & Callahan, J. L. (2013) · Training and Education in Professional Psychology · doi:10.1037/a0031659 · Cited by 40
Emotional Competencies in the Education of Mental Health Professionals
Hen, M., & Goroshit, M. (2010) · Social Work Education · doi:10.1080/02615479.2010.515680 · Cited by 39
Assessing Emotional Self‐Efficacy: Evaluating Validity and Dimensionality with Cross‐Cultural Samples
Choi, S., Kluemper, D. H., & Sauley, K. S. (2012) · Applied Psychology · doi:10.1111/j.1464-0597.2012.00515.x · Cited by 43
The Value of Incorporating Emotional Intelligence Skills in the Education of Accounting Students
Jones, G. E., & Abraham, A. (2009) · Cited by 38
The Relationship between Emotional Intelligence, Transformational Leadership, and Effectiveness in School Principals
Hebert, E. (2022) · Digital Archive @ GSU · doi:10.57709/1622596 · Cited by 37
Emotional intelligence training: Evidence regarding its efficacy for developing leaders
McEnrue, M. P., Groves, K. S., & Shen, W. (2010) · Cited by 37
Cultivating emotional intelligence in child welfare professionals: A systematic scoping review
Perry, M. A., Creavey, K. L., Arthur, E. G., Humer, J. C., Lundgren, P. J., & Rivera, I. (2020) · Child Abuse & Neglect · doi:10.1016/j.chiabu.2020.104438 · Cited by 37
The Relationship Between Proactive Behavior and Work-Family Conflict: A Moderated Mediation Model
Cui, Z., & Li, Y. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.657863 · Cited by 43
Impact of Emotional Intelligence and Gender on Job Satisfaction among Egyptian Government Sector EmployeesPreprint
Ghoniem, A., ElKhouly, S. E., Mohsen, G., & Ibrahim, M. (2011) · SSRN Electronic Journal · Cited by 37
To what extent is the Mayer and Salovey (1997) model of emotional intelligence a useful predictor of leadership style and perceived leadership outcomes in Australian educational institutions?
Grunes, P., Gudmundsson, A. J., & Irmer, B. E. (2013) · Educational Management Administration & Leadership · doi:10.1177/1741143213499255 · Cited by 45
Construct and Criterion‐Related Validation of a Measure of Emotional Reasoning Skills: A two‐study investigation
Blickle, G., Momm, T. D., Kramer, J., Mierke, J., Liu, Y., & Ferris, G. R. (2009) · International Journal of Selection and Assessment · doi:10.1111/j.1468-2389.2009.00455.x · Cited by 35
Does Emotional Intelligence at Medical School Admission Predict Future Academic Performance?
Humphrey-Murto, S. M., Leddy, J. J., Wood, T. J., Puddester, D. G., & Moineau, G. (2014) · Academic Medicine · doi:10.1097/acm.0000000000000165 · Cited by 33
Emotional Intelligence Abilities and Traits in Different Career Paths
Kafetsios, K. G., Μαριδάκη-Κασσωτάκη, Α., Zammuner, V., Zampetakis, L. A., & Vouzas, F. (2009) · Journal of Career Assessment · doi:10.1177/1069072709334233 · Cited by 33
Chapter 3 Investigating the Emotional Basis of Charismatic Leadership: The Role of Leaders’ Positive Mood and Emotional Intelligence
Walter, F. H., & Bruch, H. (2007) · Research on emotion in organizations · doi:10.1016/s1746-9791(07)03003-9 · Cited by 32
Affective and effective: Military job performance as a function of work‐related emotional intelligence
Krishnakumar, S., Perera, B., Persich, M. R., & Robinson, M. D. (2019) · International Journal of Selection and Assessment · doi:10.1111/ijsa.12239 · Cited by 35
Does Trait Emotional Intelligence Predict Unique Variance in Early Career Success Beyond IQ and Personality?
García, J. M. D. H., & Costa, J. L. C. (2013) · Journal of Career Assessment · doi:10.1177/1069072713515971 · Cited by 35
Are Computing Students Different? An Analysis of Coping Strategies and Emotional Intelligence
Bélanger, F., Lewis, T. L., Kasper, G. M., Smith, W. J., & Harrington, K. V. (2007) · IEEE Transactions on Education · doi:10.1109/te.2007.900029 · Cited by 31
The Role of Exporters’ Emotional Intelligence in Building Foreign Customer Relationships
Leonidou, L. C., Aykol, B., Fotiadis, T. A., Zeriti, A., & Christodoulides, P. (2019) · Journal of International Marketing · doi:10.1177/1069031x19876642 · Cited by 30
ACADEMIC SELF-EFFICACY, EMOTIONAL INTELLIGENCE, GPA AND ACADEMIC PROCRASTINATION IN HIGHER EDUCATION
Hen, M. (2014) · RePEc: Research Papers in Economics · Cited by 29
Sensitive but not sentimental: Emotionally intelligent people can put their emotions aside when necessary
Mikolajczak, M., Balon, N., Ruosi, M., & Kotsou, I. (2012) · Personality and Individual Differences · doi:10.1016/j.paid.2011.12.001 · Cited by 28
How much is too much?
Rozell, E. J., & Scroggins, W. A. (2010) · Team Performance Management · doi:10.1108/13527591011028915 · Cited by 28
Evaluation of Emotional Intelligence and Job Satisfaction in Employees of Kashan Hospitals
Ghoreishi, F. S., Zahirrodine, A. R., Assarian, F., Moosavi, S. G. A., & Mehrizi, M. Z. Z. (2014) · Nursing and Midwifery Studies · doi:10.17795/nmsjournal11977 · Cited by 27
Antecedents of frontline manager handling relationship conflicts
Tanveer, Y., Qi, J., Akram, U., & Tariq, A. (2017) · International Journal of Conflict Management · doi:10.1108/ijcma-03-2017-0021 · Cited by 27
Study of emotional intelligence and leadership competencies in university students
González, J. L., González, J. M. M., Finsterbusch, M. I. L., & Expósito, L. (2024) · Cogent Education · doi:10.1080/2331186x.2024.2411826 · Cited by 30
The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea
Lu, X., Lee, H. J., Yang, S., & Song, M. H. (2020) · Public Personnel Management · doi:10.1177/0091026020946476 · Cited by 26
The Cambridge Handbook of Workplace Affect
(2020) · Cambridge University Press eBooks · doi:10.1017/9781108573887 · Cited by 26
The leadership value chain.
Kaiser, R. B., & Overfield, D. V. (2010) · The Psychologist-Manager Journal · doi:10.1080/10887156.2010.500261 · Cited by 26
The right way to lead with emotional labor
Humphrey, R. H. (2008) · Affect and Emotion · doi:10.1108/978-1-60752-815-920251002 · Cited by 26
Emotional Intelligence in Police Interviews—Approach, Training and the Usefulness of the Concept
Risan, P., Binder, P., & Milne, R. J. (2016) · Journal of Forensic Psychology Practice · doi:10.1080/15228932.2016.1234143 · Cited by 26
Affective Information Processing in Self-Managing Teams: The Role of Emotional Intelligence
Paik, Y., Seo, M., & Jin, S. (2019) · The Journal of Applied Behavioral Science · doi:10.1177/0021886319832013 · Cited by 33
Chapter 14 We are all Mad in Wonderland: An Organizational Culture Framework for Emotions and Emotional Intelligence Research
Daus, C. S., Dasborough, M. T., Jordan, P. J., & Ashkanasy, N. M. (2012) · Research on emotion in organizations · doi:10.1108/s1746-9791(2012)0000008019 · Cited by 28
Self-citation
Emotional Intelligence in Organizational Behavior and Industrial-Organizational Psychology
Jordan, P. J., Ashkanasy, N. M., & Ascough, K. W. (2008) · Oxford University Press eBooks · doi:10.1093/acprof:oso/9780195181890.003.0014 · Cited by 26
Self-citation
Employees’ Emotional Intelligence and Job Satisfaction: The Mediating Role of Work Climate and Job Stress
del Castillo‐López, Á. G., & Domínguez, M. P. (2024) · Administrative Sciences · doi:10.3390/admsci14090205 · Cited by 24
Are emotionally intelligent people happier? A meta‐analysis of the relationship between emotional intelligence and subjective well‐being using Chinese samples
Xu, X., Pang, W., & Xia, M. (2020) · Asian Journal Of Social Psychology · doi:10.1111/ajsp.12445 · Cited by 28
Working with emotions: emotional intelligence, performance and creativity in the knowledge-intensive workforce
Stawicki, C., Krishnakumar, S., & Robinson, M. D. (2022) · Journal of Knowledge Management · doi:10.1108/jkm-07-2021-0556 · Cited by 29
The Relationship between Emotional Intelligence, Job Satisfaction, and Job Performance: Empirical Evidence from Public Higher Education Institutions
Abebe, D. W., & Singh, D. P. (2023) · European Journal of Business Management and Research · doi:10.24018/ejbmr.2023.8.3.1928 · Cited by 35
Emotional Labour and its Consequences: The Moderating Effect of Emotional Intelligence
Prentice, C. (2013) · Emerald Group Publishing Limited eBooks · doi:10.1108/s1746-9791(2013)0000009013 · Cited by 24
Tapping and Fostering Students’ Emotional Intelligence through Service-learning Experiences
Manring, S. L. (2012) · Journal of Behavioral and Applied Management · doi:10.21818/001c.17898 · Cited by 24
Relationship between Emotional Labor and Job Satisfaction: Testing Mediating Role of Emotional Intelligence on South Korean Public Service Employees
Lee, H. J. (2020) · Public Organization Review · doi:10.1007/s11115-020-00490-5 · Cited by 25
The relative impact of employees’ discrete emotions on employees’ negative word-of-mouth (NWOM) and counterproductive workplace behavior (CWB)
Lee, S. B., Liu, S.-H., & Maertz, C. P. (2022) · Journal of Product & Brand Management · doi:10.1108/jpbm-07-2021-3555 · Cited by 23
Investigating trait emotional intelligence among school leaders: demonstrating a useful self-assessment approach
Benson, R., Fearon, C., McLaughlin, H. L., & Garratt, S. (2013) · School Leadership and Management · doi:10.1080/13632434.2013.813450 · Cited by 25
The susceptibility of a mixed model measure of emotional intelligence to faking: A Solomon four-group design
Whitman, D. S., Rooy, D. J. L., Viswesvaran, C., & Alonso, A. (2008) · Psychology science · Cited by 23
A quantitative study of the emotional intelligence of participants in the ASHP Foundation’s Pharmacy Leadership Academy
Hall, C. M., Enright, S. M., White, S. J., & Allen, S. J. (2015) · American Journal of Health-System Pharmacy · doi:10.2146/ajhp140812 · Cited by 22
When feeling poorly at work does not mean acting poorly at work: The moderating role of work-related emotional intelligence
Krishnakumar, S., Hopkins, K., & Robinson, M. D. (2016) · Motivation and Emotion · doi:10.1007/s11031-016-9588-0 · Cited by 23
The role of team-member exchange: Restaurant servers’ emotional intelligence, job performance, and tip size
Oh, H., & Jang, J. (2020) · Journal of Human Resources in Hospitality & Tourism · doi:10.1080/15332845.2020.1672248 · Cited by 18
Impact of Emotional Intelligence on Employees Performance
Mekhala, R. S. (2024) · Springer eBooks · doi:10.1007/978-981-99-7727-7_7 · Cited by 21
Do emotions matter?
Shemueli, R. G., & Dolan, S. L. (2011) · Management Research The Journal of the Iberoamerican Academy of Management · doi:10.1108/1536-541111181912 · Cited by 22
Integrating trait and ability EI in predicting transformational leadership
Foster, C., & Roche, F. (2014) · Leadership & Organization Development Journal · doi:10.1108/lodj-07-2012-0087 · Cited by 20
The relationship between emotional intelligence, thinking style, and the quality of investors’ decisions using the log-linear method
Salehi, M., & Mohammadi, N. (2017) · Qualitative Research in Financial Markets · doi:10.1108/qrfm-04-2017-0025 · Cited by 21
The multiverse of universes: A tutorial to plan, execute and interpret multiverses analyses using the R package multiverse
Götz, M., Sarma, A., & O’Boyle, E. H. (2024) · International Journal of Psychology · doi:10.1002/ijop.13229 · Cited by 18
The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan
Masa’deh, R. M. T. (2016) · International Journal of Communications Network and System Sciences · doi:10.4236/ijcns.2016.96022 · Cited by 19
Emotional Intelligence and Job Performance: A Study among Malaysian Administrators
Mahdinezhad, M., Shahhosseini, M., Kotamjani, S. S., Bing, K. W., & Hashim, E. (2017) · International Journal of Academic Research in Business and Social Sciences · doi:10.6007/ijarbss/v7-i6/3055 · Cited by 19
A Communication-centered Approach To Leadership: The Relationship Of Interpersonal Communication Competence To Transformational Leadership And Emotional Intelligence
Macik‐Frey, M. (2007) · Cited by 19
Leadership effectiveness: the costs and benefits of being emotionally intelligent
Lindebaum, D., & Cartwright, S. (2011) · Leadership & Organization Development Journal · doi:10.1108/01437731111123924 · Cited by 25
Emotional Intelligence as a Forecaster of Job Satisfaction amongst the Faculty of Professional Institutes of Central Indian City, Indore
Mandip, G., Ali, S. F., Barkha, G., Godulika, D., & Kamna, L. (2012) · Cited by 19
The influence of transformational leadership, emotional intelligence, trust, meaning and intention to quit on organisational citizenship behaviour
Schlechter, A. F. (2005) · SUNScholar (Stellenbosch University) · Cited by 19
Aportaciones de la inteligencia emocional y la autoeficacia: Aplicaciones para la selección de personal
Izquierdo, A. L. G., Izquierdo, M. G., & Ramos‐Villagrasa, P. J. (2007) · Digitum: Institutional Repository of the University of Murcia (University of Murcia) · Cited by 18
Relationship Between Emotional Intelligence And Job Satisfaction Among Health Workers
Nwankwo, B. E. (2013) · IOSR Journal of Nursing and health Science · doi:10.9790/1959-0251923 · Cited by 18
Inteligencia emocional percibida, inteligencia general y éxito profesional en el inicio de la carrera: validez predictiva e incremental
Haro, J.-M. D., & Costa, J. L. C. (2014) · Anales de Psicología · doi:10.6018/analesps.30.2.154621 · Cited by 27
Do Emotional Intelligence & Organizational Politics Influence the Employee Work Behaviors and Attitudes? Mediating Role of Political Skill
Ahmad-Mughal, S., Nisar, Q. A., Othman, N., & Kamil, B. A. M. (2017) · Jurnal Pengurusan · doi:10.17576/pengurusan-2017-51-23 · Cited by 18
What If We Fake Emotional Intelligence? A Test of Criterion Validity Attenuation
Choi, S., Kluemper, D. H., & Sauley, K. S. (2011) · Journal of Personality Assessment · doi:10.1080/00223891.2011.558870 · Cited by 17
Emotional Intelligence and Propensity to be a Teamplayer
Ilarda, E., & Findlay, B. (2006) · E-Journal of Applied Psychology · doi:10.7790/ejap.v2i2.69 · Cited by 17
Boosting Job Satisfaction Through Emotional Intelligence: A Study on Health Care Professionals
Srivastava, S., Misra, R., Pathak, D., & Sharma, P. C. (2021) · Journal of Health Management · doi:10.1177/09720634211035213 · Cited by 16
The psychometric properties of the Emotional Quotient Inventory 2.0 in South Africa
van Zyl, C. J. J. (2014) · SA Journal of Industrial Psychology · doi:10.4102/sajip.v40i1.1192 · Cited by 20
Influence of Emotional Intelligence and Gender on Job Satisfaction among Local Government Employees
Sydney-Agbor, N., Ebeh, R. E., Nwankwo, B. E., & Agu, S. A. (2014) · Research in psychology and behavioral sciences · doi:10.12691/rpbs-2-4-2 · Cited by 16
The Role of Emotional Intelligence in College Students' Success
Walsh-Portillo, J. G. (2011) · doi:10.25148/etd.fi11120510 · Cited by 16
Can We Teach Emotional IntelligencePreprint
Reuben, E., Sapienza, P., & Zingales, L. (2009) · SSRN Electronic Journal · doi:10.2139/ssrn.1915471 · Cited by 16
Emotional Intelligence: The Most Potent Factor of Job Performance Among Executives
Gharoie, R. (2012) · InTech eBooks · doi:10.5772/32337 · Cited by 16
The relationship between cognitive ability, emotional intelligence and negative career thoughts: A study of career-exploring adults
Dahl, D., & Cilliers, F. (2012) · SA Journal of Human Resource Management · doi:10.4102/sajhrm.v10i2.461 · Cited by 16
Leading Schools with Emotional Intelligence: A Study of the Degree of Association between Middle School Principal Emotional Intelligence and School Success.
Bardach, R. H. (2008) · Cited by 15
Emotional Intelligence: Rhetoric or Reality?
Jordan, P. J., Ashkanasy, N. M., & Daus, C. S. (2009) · Oxford University Press eBooks · doi:10.1093/oxfordhb/9780199234738.003.0003 · Cited by 15
Self-citation
Methods for assessing emotional intelligence: Prospects for application in public administration in Ukraine
Юрійович, П. Н., Bilyk, O., Karkovska, V., Tsygylyk, N., & Vesolovska, M. K. (2023) · Problems and Perspectives in Management · doi:10.21511/ppm.21(2).2023.47 · Cited by 19
The online Prescriptive Index platform for the assessment of managerial competencies and coaching needs: development and initial validation of the experience sampling Mood Wheel and the Manager-Rational and Irrational Beliefs Scale
David, D. (2013) · Romanian Journal of Applied Psychology · Cited by 14
What helps or hinders the emotional intelligence practice? A study of Vietnamese hotel workers
Nguyen, Q., Ladkin, A., & Osman, H. (2021) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-04-2021-0510 · Cited by 14
Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel
Prentice, C., & King, B. E. M. (2012) · Services Marketing Quarterly · doi:10.1080/15332969.2012.633426 · Cited by 14
Chapter 1 Emotional intelligence and wise emotion regulation in the workplace
Côté, S., Miners, C. T. H., & Moon, S. (2007) · Research on emotion in organizations · doi:10.1016/s1746-9791(06)02001-3 · Cited by 14
The Impact of Emotional Intelligence and Executive Coaching on Leader Effectiveness
Oosten, E. B. V. (2014) · Academy of Management Proceedings · doi:10.5465/ambpp.2014.12793abstract · Cited by 14
The Undergraduate Medical and Health Sciences Admissions Test: What is it measuring?
Griffin, B., Carless, S. A., & Wilson, I. G. (2013) · Medical Teacher · doi:10.3109/0142159x.2013.801945 · Cited by 13
Emotional intelligence as a moderator in the emotional labour - burnout relationship: evidence from Malaysian HR professionals
Mustafa, M., Santos, A., & Chern, G. T. (2016) · International Journal of Work Organisation and Emotion · doi:10.1504/ijwoe.2016.078091 · Cited by 18
When I say … emotional intelligence
Tiffin, P. A., & Paton, L. W. (2020) · Medical Education · doi:10.1111/medu.14160 · Cited by 13
The Application of Emotional Intelligence in Industrial and Organizational Psychology
Jordan, P. J., Murray, J. P., & Lawrence, S. A. (2009) · Plenum series on human exceptionality · doi:10.1007/978-0-387-88370-0_10 · Cited by 13
“Emotional Intelligence”
Antonakis, J. (2009) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-60752-265-220251009 · Cited by 13
Preparing accountants for today's global business environment: the role of emotional intelligence in accounting education
Jones, G. E., & Abraham, A. (2008) · Research Online (University of Wollongong) · Cited by 13
Effect size benchmarks: Time for a causal renaissance
Amari, P. M., Banks, G. C., Bourque, L., Holladay-Sandidge, H. D., & O’Boyle, E. H. (2024) · The Leadership Quarterly · doi:10.1016/j.leaqua.2024.101855 · Cited by 13
The Effect of Emotional Intelligence and Organizational Cynicism on Job Performance: The Role of Motivation as Mediator
Supriadi, S., & Sefnedi, S. (2017) · IOSR Journal of Business and Management · doi:10.9790/487x-190302101107 · Cited by 12
Sweat it for sustainability: Impact of physical activity/exercise on sustainable consumption
Sarkar, J. G., Sarkar, A., Dwivedi, Y. K., & Balaji, M. S. (2022) · Psychology and Marketing · doi:10.1002/mar.21722 · Cited by 13
The Relationship between Mixed Model Emotional Intelligence and Personality
van Zyl, C. J. J., & de Bruin, K. (2012) · South African Journal of Psychology · doi:10.1177/008124631204200407 · Cited by 15
Online Review and Customer Purchase Intention in Social ECommerce Context; Role of Trust as a Mediator and Source Credibility as Moderator
Tahir, D. M. (2021) · Jinnah Business Review · doi:10.53369/qddd5317 · Cited by 12
Building Emotional Competence in Educators
Kasler, J., Hen, M., & Nov, A. (2013) · International Journal of Higher Education · doi:10.5430/ijhe.v2n4p31 · Cited by 12
The role of emotional intelligence in predicting burnout and job satisfaction of Greek lawyers
Πλατσίδου, Μ., & Salman, L. (2012) · Cited by 12
Ability-Related Emotional Intelligence: An Introduction
Robinson, M. D. (2024) · Journal of Intelligence · doi:10.3390/jintelligence12050051 · Cited by 18
A two-way interaction effects of gender and age on emotional intelligence and academic achievement of students in the colleges of education in the Volta zone of Ghana
Britwum, F., Amponsah, M. O., Effrim, P. K., & Aidoo, S. (2024) · Social Sciences & Humanities Open · doi:10.1016/j.ssaho.2024.101074 · Cited by 14
A Study on the Relationship Between Emotional Intelligence, Leadership Styles and Perceived Leadership Effectiveness in Bhutan
Singh, E. H., Dorji, N. P., Zangmo, L., Rigyel, Wangchuk, N., Tamang, L. D., & Zangmo, N. (2021) · Global Business Review · doi:10.1177/0972150920978121 · Cited by 11
Students’ Reading Comprehension Performance with Emotional Literacy-Based Strategy Intervention
Yussof, Y. M. (2013) · International Journal of Education and Literacy Studies · doi:10.7575/aiac.ijels.v.1n.1p.82 · Cited by 11
Chapter 8 Organizational emotional intelligence and performance: an empirical study
Menges, J. I., & Bruch, H. (2009) · Research on emotion in organizations · doi:10.1108/s1746-9791(2009)0000005010 · Cited by 11
The Impact of Managers’ Emotional Intelligence on Employees’ Work Life Balance: A Field Study at Jordanian Private Hospitals
Bakir, S. M. A. (2018) · European Scientific Journal ESJ · doi:10.19044/esj.2018.v14n25p256 · Cited by 11
Emotional Intelligence: Understanding, Applying, and MeasuringPreprint
Nazari, K., & Emami, M. (2013) · SSRN Electronic Journal · doi:10.2139/ssrn.2302304 · Cited by 11

Authors: Daus, C. S., & Ashkanasy, N. M.
Affiliations: Southern Illinois University Edwardsville (US)
The University of Queensland (AU)
Corresponding author: Daus, Catherine S.
ORCID: Daus, Catherine S.
Ashkanasy, Neal M.
Venue: Journal of Organizational Behavior
Publisher: Wiley
Published: 2005-04-14
Volume: 26
Issue: 4
Pages: 453-466
ISSN: 0894-3796 (ISSN-L)
1099-1379
DOI: 10.1002/job.321
OpenAlex: W2156940752
Cited by: 441
References: 58
Citations by year: 2026: 4 · 2025: 12 · 2024: 22 · 2023: 16 · 2022: 16 · 2021: 22 · 2020: 27 · 2019: 20 · 2018: 14 · 2017: 22 · 2016: 24 · 2015: 19 · 2014: 26 · 2013: 33 · 2012: 29
FWCI: 24.57
Type: journal article
Language: en
Open access: closed
Licence: onlinelibrary.wiley.com/termsAndConditions#vor (vor)
Locations: Journal of Organizational Behavior (publishedVersion)
Topics: Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
Social Sciences › Education › Social Skills and Education
Social Sciences › Psychology › Developmental and Educational Psychology › Ego Development and Educational Practices
Keywords: emotional intelligence, emotional intelligence assessment, psychometric validity, discriminant validity, predictive validity, organizational behavior, social behavior

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

The case for the ability‐based model of emotional intelligence in organizational behavior

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks