The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Managing relationship conflict and the effectiveness of organizational teams
Abstract
Past research has revealed that team effectiveness and satisfaction suffer when teams experience relationship conflict—conflict related to interpersonal issues, political norms and values, and personal taste. This study examined how teams should respond to these conflicts. Three types of conflict responses were studied: collaborating responses, contending responses, and avoiding responses. A field study involving a heterogeneous sample of teams performing complex, non‐routine task showed that collaborating and contending responses to relationship conflict negatively relate to team functioning (i.e., voice, compliance, helping behavior) and overall team effectiveness, while avoiding responses were associated with high team functioning and effectiveness. It is suggested that collaborating and contending responses to relationship conflict distract team members from their tasks, while avoiding responses appear more functional in that they allow team members to pursue task performance. Copyright © 2001 John Wiley & Sons, Ltd.
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Cites
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Cited by
Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis.
De Dreu, C. K. W., & Weingart, L. R. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.4.741 · Cited by 3,071
Self-citationThe Benefits of Climate for Inclusion for Gender-Diverse Groups
Nishii, L. H. (2013) · Academy of Management Journal · doi:10.5465/amj.2009.0823 · Cited by 1,354
LePINE, J. A., PICCOLO, R. F., JACKSON, C. L., MATHIEU, J. E., & SAUL, J. R. (2008) · Personnel Psychology · doi:10.1111/j.1744-6570.2008.00114.x · Cited by 940
Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution
Jordan, P. J., & Troth, A. C. (2004) · Human Performance · doi:10.1207/s15327043hup1702_4 · Cited by 549
Grossmann, I. (2017) · Perspectives on Psychological Science · doi:10.1177/1745691616672066 · Cited by 306
Metadata
- Authors
- De Dreu, C. K. W., & Van Vianen, A. E. M.
- Venue
- Journal of Organizational Behavior
- Publisher
- Wiley
- Published
- 2001-04-20
- Volume
- 22
- Issue
- 3
- Pages
- 309-328
- ISSN
- 0894-3796 (ISSN-L)
- 1099-1379
- OpenAlex
- W2087817368
- Cited by
- 556
- References
- 10
- FWCI
- 14.68
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
