Enabling Consumer-Driven Service Innovation in Health Care: The Role of Online Health Information Technologies (HIT)
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Health care organizations are establishing OHCs as part of their service offering to cocreate value.
“As part of the digitization, health care organizations are establishing online health communities (OHCs) as part of their service offering [3] to cocreate value.”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [3]
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- Authors
- Nambisan, P.
- Affiliations
- University at Albany, State University of New York (US)
- Corresponding author
- Nambisan, Priya
- ORCID
- Nambisan, Priya
- Venue
- Annals of Information Systems
- Publisher
- Springer US
- Published
- 2009-10-21
- Pages
- 159-177
- ISSN
- 1934-3213 (ISSN-L)
- 1934-3221
- OpenAlex
- W2154528827
- Cited by
- 11
- References
- 39
- Citations by year
- 2024: 1 · 2022: 3 · 2019: 2 · 2018: 1 · 2017: 2 · 2014: 1 · 2012: 1
- FWCI
- 1.62
- Type
- book chapter
- Language
- en
- Open access
- closed
- Locations
- Annals of information systems (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- health care, health websites, online health communities, knowledge production, knowledge socialization, knowledge combination, knowledge externalization, knowledge internalization, consumer participation, value-based care, service innovation
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