Please accept my sincerest apologies: examining follower reactions to leader apology
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Humble leadership is negatively related to negative affect.
“However, humble leadership is negatively related to turnover intention (Li et al., 2016; Liborius and Kiewitz, 2022), voluntary turnover (Owens et al., 2013; Liborius and Kiewitz, 2022), and negative affect (Basford et al., 2014).”
From Humble leadership and its outcomes: A meta-analysis (2022) · cites this paper as Basford et al., 2014
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194 · see citing works
Longshore, J. M., & Bass, B. M. (1987) · Academy of Management Review · doi:10.2307/258081 · Cited by 12,424 · see citing works
Allen, N. J., & Meyer, J. P. (1990) · Journal of Occupational Psychology · doi:10.1111/j.2044-8325.1990.tb00506.x · Cited by 11,917 · see citing works
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736 · see citing works
Graen, G. B., & Uhl-Bien, M. (1995) · The Leadership Quarterly · doi:10.1016/1048-9843(95)90036-5 · Cited by 7,299 · see citing works
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990) · The Leadership Quarterly · doi:10.1016/1048-9843(90)90009-7 · Cited by 5,628 · see citing works
Job Satisfaction: Application, Assessment, Causes, and Consequences
Spector, P. E. (1997) · Sage eBooks · doi:10.4135/9781452231549 · Cited by 4,942 · see citing works
Transformational and Transactional Leadership: A Meta-Analytic Test of Their Relative Validity.
Judge, T. A., & Piccolo, R. F. (2004) · Journal of Applied Psychology · doi:10.1037/0021-9010.89.5.755 · Cited by 4,464 · see citing works
The Journal of the American Academy of Psychiatry and the Law.
(2021) · PubMed · doi:10.29158/jaapl.210028-20 · Cited by 3,854 · see citing works
Trust in leadership: Meta-analytic findings and implications for research and practice.
Dirks, K. T., & Ferrin, D. L. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.4.611 · Cited by 3,550 · see citing works
From acts to dispositions the attribution process in person perception
Jones, E. E., & Davis, K. E. (1965) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60107-0 · Cited by 3,424 · see citing works
BERGER, C. R., & CALABRESE, R. J. (1975) · Human Communication Research · doi:10.1111/j.1468-2958.1975.tb00258.x · Cited by 3,006 · see citing works
Crawford, J. R., & Henry, J. D. (2004) · British Journal of Clinical Psychology · doi:10.1348/0144665031752934 · Cited by 2,957 · cited 3× · see citing works
“Finally, to minimize the impact of affect on participants’ pattern of responses, the Positive and Negative Affect Schedule (PANAS) (Crawford and Henry 2004) was administered and individual differences in positive and negative affect were controlled.”
MethodInfluentialSelf-reports: How the questions shape the answers.
Schwarz, N. (1999) · American Psychologist · doi:10.1037/0003-066x.54.2.93 · Cited by 2,846 · see citing works
(1985) · Cited by 2,635 · see citing works
Ethics, character, and authentic transformational leadership behavior
Bass, B. M., & Steidlmeier, P. (1999) · The Leadership Quarterly · doi:10.1016/s1048-9843(99)00016-8 · Cited by 2,528 · see citing works
What Reviewers Should Expect from Authors Regarding Common Method Bias in Organizational Research
Conway, J. M., & Lance, C. E. (2010) · Journal of Business and Psychology · doi:10.1007/s10869-010-9181-6 · Cited by 2,438 · see citing works
Robbins, S. P., & Judge, T. A. (2007) · Tamkang University Institutional Repository (TKUIR) · Cited by 2,326 · see citing works
Bass, B. M. (1997) · American Psychologist · doi:10.1037/0003-066x.52.2.130 · Cited by 1,887 · see citing works
Interpersonal forgiving in close relationships: II: Theoretical elaboration and measurement
McCullough, M. E., Rachal, K. C., Sandage, S. J., Worthington, E. L., Brown, S. W., & Hight, T. L. (1998) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.75.6.1586 · Cited by 1,435 · see citing works
Goldsmith, R. E., Lafferty, B. A., & Newell, S. J. (2000) · Journal of Advertising · doi:10.1080/00913367.2000.10673616 · Cited by 1,301 · see citing works
Forgiveness: Theory, research, and practice.
McCullough, M. E., Pargäment, K. I., & Thoresen, C. E. (2000) · Guilford Press eBooks · Cited by 1,256 · see citing works
Goodwill: A reexamination of the construct and its measurement
McCroskey, J. C., & Teven, J. J. (1999) · Communication Monographs · doi:10.1080/03637759909376464 · Cited by 1,236 · cited 4× · see citing works
“While various factors likely contribute to followers’ assessments of leader credibility, source credibility theory emphasizes the perceived expertise and trustworthiness (Goldsmith et al. 2000) as well as the perceived goodwill and caring of the source (McCroskey and Teven 1999).”
BackgroundInfluentialLeader-member exchange and citizenship behaviors: A meta-analysis
Ilies, R., Nahrgang, J. D., & Morgeson, F. P. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.1.269 · Cited by 1,210 · see citing works
Methodological Urban Legends: The Misuse of Statistical Control Variables
Spector, P. E., & Brannick, M. T. (2011) · Organizational Research Methods · doi:10.1177/1094428110369842 · Cited by 1,146 · see citing works
The viability of crowdsourcing for survey research
Behrend, T. S., Sharek, D. J., Meade, A. W., & Wiebe, E. (2011) · Behavior Research Methods · doi:10.3758/s13428-011-0081-0 · Cited by 1,049 · see citing works
Self-citationA Short Measure of Transformational Leadership
Carless, S. A., Wearing, A. J., & Mann, L. (2000) · Journal of Business and Psychology · doi:10.1023/a:1022991115523 · Cited by 979 · see citing works
Expressed humility in organizations: Implications for performance, teams, and leadership
Owens, B. P., Johnson, M. D., & Mitchell, T. R. (2013) · Organization Science · doi:10.1287/orsc.1120.0795 · Cited by 927 · see citing works
The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates
Fehr, R., Gelfand, M. J., & Nag, M. (2010) · Psychological Bulletin · doi:10.1037/a0019993 · Cited by 749 · see citing works
Consumer responses to compensation, speed of recovery and apology after a service failure
Wirtz, J., & Mattila, A. S. (2004) · International Journal of Service Industry Management · doi:10.1108/09564230410532484 · Cited by 725 · see citing works
Aquino, K. F., Tripp, T. M., & Bies, R. J. (2006) · Journal of Applied Psychology · doi:10.1037/0021-9010.91.3.653 · Cited by 719 · see citing works
McCullough, M. E., Fincham, F. D., & Tsang, J.-A. C. (2003) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.84.3.540 · Cited by 686 · see citing works
Aquino, K. F., Tripp, T. M., & Bies, R. J. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.1.52 · Cited by 661 · see citing works
Bringing humility to leadership: Antecedents and consequences of leader humility
Morris, J. A., Brotheridge, C. M., & Urbanski, J. C. (2005) · Human Relations · doi:10.1177/0018726705059929 · Cited by 545 · see citing works
Forgiveness and Reconciliation: Theory and Application
Worthington, E. L. (2006) · Cited by 519 · see citing works
Brown, R. P. (2003) · Personality and Social Psychology Bulletin · doi:10.1177/0146167203029006008 · Cited by 505 · see citing works
Joshi, D., & Joshi, M. (2009) · Jaypee Brothers Medical Publishers (P) Ltd. eBooks · doi:10.5005/jp/books/10358_23 · Cited by 496 · see citing works
Jiayan, L., Siu, O. L., & Shi, K. (2009) · Applied Psychology · doi:10.1111/j.1464-0597.2009.00407.x · Cited by 435 · see citing works
Bradfield, M., & Aquino, K. F. (1999) · Journal of Management · doi:10.1177/014920639902500501 · Cited by 434 · see citing works
Tomlinson, E. C., Dineen, B. R., & Lewicki, R. J. (2003) · Journal of Management · doi:10.1016/j.jm.2003.01.003 · Cited by 415 · see citing works
Writing about the benefits of an interpersonal transgression facilitates forgiveness.
McCullough, M. E., Root, L. M., & Cohen, A. D. (2006) · Journal of Consulting and Clinical Psychology · doi:10.1037/0022-006x.74.5.887 · Cited by 390 · see citing works
Gender and Forgiveness: A Meta–Analytic Review and Research Agenda
Miller, A. J., Worthington, E. L., & McDaniel, M. A. (2008) · Journal of Social and Clinical Psychology · doi:10.1521/jscp.2008.27.8.843 · Cited by 343 · see citing works
Forgiveness, Feeling Connected to Others, and Well-Being: Two Longitudinal Studies
Bono, G., McCullough, M. E., & Root, L. M. (2007) · Personality and Social Psychology Bulletin · doi:10.1177/0146167207310025 · Cited by 313 · see citing works
Humility: Review of measurement strategies and conceptualization as personality judgment
Davis, D. E., Worthington, E., & Hook, J. (2010) · The Journal of Positive Psychology · doi:10.1080/17439761003791672 · Cited by 288 · see citing works
The impact of transformational leadership on organizational and leadership effectiveness
Erkutlu, H. (2008) · Journal of Management Development · doi:10.1108/02621710810883616 · Cited by 285 · see citing works
The Use of Apologies in Social Predicaments
Schlenker, B. R., & Darby, B. W. (1981) · Social Psychology Quarterly · doi:10.2307/3033840 · Cited by 279 · see citing works
Nielsen, R., Marrone, J. A., & Slay, H. S. (2010) · Journal of Leadership & Organizational Studies · doi:10.1177/1548051809350892 · Cited by 241 · see citing works
Struthers, C. W., Eaton, J., Santelli, A. G., Uchiyama, M., & Shirvani, N. (2008) · Journal of Experimental Social Psychology · doi:10.1016/j.jesp.2008.02.006 · Cited by 206 · see citing works
Walumbwa, F. O., Cropanzano, R., & Goldman, B. M. (2011) · Personnel Psychology · doi:10.1111/j.1744-6570.2011.01224.x · Cited by 198 · see citing works
Influence of leader behaviors on the leader‐member exchange relationship
YUKL, G. A., O’Donnell, M., & Taber, T. D. (2009) · Journal of Managerial Psychology · doi:10.1108/02683940910952697 · Cited by 196 · see citing works
Letting bygones be bygones: further evidence for the validity of the Tendency to Forgive scale
Brown, R. P., & Phillips, A. (2005) · Personality and Individual Differences · doi:10.1016/j.paid.2004.05.017 · Cited by 196 · see citing works
The Longitudinal Association Between Forgiveness and Relationship Closeness and Commitment
Tsang, J.-A. C., McCullough, M. E., & Fincham, F. D. (2006) · Journal of Social and Clinical Psychology · doi:10.1521/jscp.2006.25.4.448 · Cited by 181 · see citing works
Ismail, A., Mohamed, H. A.-B., Sulaiman, A. Z., Mohamad, M. H., & Yusuf, M. H. (2014) · Cited by 161 · see citing works
Target and observer differences in the acceptance of questionable apologies.
Risen, J. L., & Gilovich, T. D. (2007) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.92.3.418 · Cited by 135 · see citing works
Forgiveness, Apology, and Communicative Responses to Hurtful Events
Bachman, G. F., & Guerrero, L. K. (2006) · Communication Reports · doi:10.1080/08934210600586357 · Cited by 123 · see citing works
Skarlicki, D. P., Folger, R. G., & Gee, J. (2004) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.2004.tb02550.x · Cited by 120 · see citing works
The communication of forgiveness
Kelley, D. L. (1998) · Communication Studies · doi:10.1080/10510979809368535 · Cited by 94 · see citing works
Interpersonal forgiveness, trust, and the investment model of commitment
Wieselquist, J. (2009) · Journal of Social and Personal Relationships · doi:10.1177/0265407509347931 · Cited by 80 · see citing works
Korek, S., Felfe, J., & Zaepernick-Rothe, U. (2009) · European Journal of Work and Organizational Psychology · doi:10.1080/13594320902996336 · Cited by 77 · see citing works
Waldron, V., & Kelley, D. (2008) · doi:10.4135/9781483329536 · Cited by 76 · see citing works
Apologies and Transformational Leadership
Tucker, S., Turner, N., Barling, J. I., Reid, E. M., & Elving, C. (2005) · Journal of Business Ethics · doi:10.1007/s10551-005-3571-0 · Cited by 75 · see citing works
Cross-cultural differences in apology
Guan, X., Park, H. S., & Lee, H. E. (2008) · International Journal of Intercultural Relations · doi:10.1016/j.ijintrel.2008.10.001 · Cited by 56 · see citing works
When Apologies for Injustice Matter
David De Cremer, A., & Schouten, B. C. (2008) · European Psychologist · doi:10.1027/1016-9040.13.4.239 · Cited by 55 · see citing works
How Important Is an Apology to You?
Cremer, D. D., Pillutla, M. M., & Folmer, C. R. (2010) · Psychological Science · doi:10.1177/0956797610391101 · Cited by 50 · see citing works
Apology, justice, and trauma recovery.
Regehr, C., & Gutheil, T. G. (2002) · PubMed · Cited by 46 · see citing works
Managerial values and expectations: The silent power in personal and organizational life
Schmidt, W. H., & Posner, B. Z. (1982) · Bibliothèque et Archives nationales du Québec (Québec government) · Cited by 45 · see citing works
Humility in organizational leadership
Owens, B. P. (2009) · Cited by 37 · see citing works
Young Children's Apologies to their Siblings
Schleien, S. M., Ross, H. S., & Ross, M. (2009) · Social Development · doi:10.1111/j.1467-9507.2008.00526.x · Cited by 31 · see citing works
Attraction as a Function of Boasting, Self-Apology, and Credibility of an Actor
Levine, R. V., & West, L. J. (1976) · Psychological Reports · doi:10.2466/pr0.1976.38.3c.1243 · Cited by 10 · see citing works
Flagged first, then by citations
4 of the 73 references couldn’t be matched to a known paper.
Cited by
Sorted by citations
A Tale of Two Sample Sources: Do Results from Online Panel Data and Conventional Data Converge?
Walter, S. L., Seibert, S. E., Goering, D. D., & O’Boyle, E. H. (2018) · Journal of Business and Psychology · doi:10.1007/s10869-018-9552-y · Cited by 548 · see citing works
Owens, B. P., & Hekman, D. R. (2015) · Academy of Management Journal · doi:10.5465/amj.2013.0660 · Cited by 538 · see citing works
Transformational leadership and performance outcomes: Analyses of multiple mediation pathways
Ng, T. W. H. (2016) · The Leadership Quarterly · doi:10.1016/j.leaqua.2016.11.008 · Cited by 446 · see citing works
Rego, A., Owens, B. P., Yam, K. C., Bluhm, D. J., Cunha, M. P. E., Silard, A., Gonçalves, L. C., Martins, A. M., Simpson, A. V., & Liu, W. (2017) · Journal of Management · doi:10.1177/0149206316688941 · Cited by 235 · see citing works
Lin, X., Chen, Z. X., Tse, H. H. M., Wei, W., & Ma, C. (2017) · Journal of Business Ethics · doi:10.1007/s10551-017-3704-2 · Cited by 148 · see citing works
Humility: Our Current Understanding of the Construct and its Role in Organizations
Nielsen, R., & Marrone, J. A. (2018) · International Journal of Management Reviews · doi:10.1111/ijmr.12160 · Cited by 145 · see citing works
The Perceived Impact of Leaders’ Humility on Team Effectiveness: an Empirical Study
Rego, A., Cunha, M. P. E., & Simpson, A. V. (2016) · Journal of Business Ethics · doi:10.1007/s10551-015-3008-3 · Cited by 125 · see citing works
How Can It Be Made Right Again? A Review of Trust Repair Research
Sharma, K., Schoorman, F. D., & Ballinger, G. A. (2023) · Journal of Management · doi:10.1177/01492063221089897 · Cited by 117 · see citing works
Affect and leader-member exchange in the new millennium: A state-of-art review and guiding framework
Tse, H. H. M., Troth, A. C., Ashkanasy, N. M., & Collins, A. L. (2017) · The Leadership Quarterly · doi:10.1016/j.leaqua.2017.10.002 · Cited by 111 · see citing works
Cho, J., Schilpzand, P., Huang, L. V., & Paterson, T. A. (2020) · Journal of Leadership & Organizational Studies · doi:10.1177/1548051820979634 · Cited by 115 · see citing works
Chandler, J. A., Johnson, N. E., Jordan, S. L., B, D. K., & Short, J. C. (2023) · The Leadership Quarterly · doi:10.1016/j.leaqua.2022.101660 · Cited by 105 · see citing works
Wang, Y., Liu, J., & Zhu, Y. (2018) · Leadership & Organization Development Journal · doi:10.1108/lodj-03-2017-0069 · Cited by 103 · see citing works
STEM Stereotypic Attribution Bias Among Women in an Unwelcoming Science Setting
LaCosse, J., Sekaquaptewa, D., & Bennett, J. E. (2016) · Psychology of Women Quarterly · doi:10.1177/0361684316630965 · Cited by 98 · see citing works
Ding, H., Yu, E., Chu, X., Li, Y., & Amin, K. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.00065 · Cited by 88 · see citing works
Ma, R., & Wang, W. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.05.057 · Cited by 85 · see citing works
Glikson, E., & Asscher, O. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107592 · Cited by 83 · see citing works
When a leader is seen as too humble
Yuan, L., Zhang, L., & Tu, Y. (2018) · Leadership & Organization Development Journal · doi:10.1108/lodj-03-2017-0056 · Cited by 67 · see citing works
Qin, X., Liu, X., Brown, J. A., Zheng, X., & Owens, B. P. (2021) · Journal of Business Ethics · doi:10.1007/s10551-019-04250-4 · Cited by 64 · see citing works
Managing Organizational Gender Diversity Images: A Content Analysis of German Corporate Websites
Windscheid, L., Bowes‐Sperry, L., Jonsen, K., & Morner, M. (2016) · Journal of Business Ethics · doi:10.1007/s10551-016-3292-6 · Cited by 60 · see citing works
Apology, Restitution, and Forgiveness After Psychological Contract Breach
DiFonzo, N., Alongi, A., & Wiele, P. (2018) · Journal of Business Ethics · doi:10.1007/s10551-018-3984-1 · Cited by 59 · see citing works
Why Narcissists Are Unwilling to Apologize: The Role of Empathy and Guilt
Leunissen, J. M., Sedikides, C., & Wildschut, T. (2017) · European Journal of Personality · doi:10.1002/per.2110 · Cited by 57 · see citing works
Humble leadership and its outcomes: A meta-analysis
Luo, Y., Zhang, Z., Chen, Q., Zhang, K., Wang, Y., & Peng, J. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2022.980322 · Cited by 66 · see citing works
“Low LMX relationships are characterized by economic exchange based on formally agreed on, immediate, and balanced reciprocation of tangible assets, such as employment contracts focusing on pay for performance; high-LMX relationships increasingly engender feelings of mutual obligation and reciprocity” (Dulebohn et al.,…”
BackgroundInfluentialConceptualizing forgiveness: A review and path forward
Brady, D. L., Saldanha, M. F., & Barclay, L. J. (2022) · Journal of Organizational Behavior · doi:10.1002/job.2632 · Cited by 54 · see citing works
Workplace conflict and willingness to cooperate
Ayoko, O. B. (2016) · International Journal of Conflict Management · doi:10.1108/ijcma-12-2014-0092 · Cited by 55 · see citing works
Surviving a Crisis: How Crisis Type and Psychological Distance Can Inform Corporate Crisis Responses
Lee, S. Y., Sung, Y. H., Choi, D., & Kim, D. H. (2019) · Journal of Business Ethics · doi:10.1007/s10551-019-04233-5 · Cited by 49 · see citing works
Hussein, M. A., & Tormala, Z. L. (2021) · Personality and Social Psychology Review · doi:10.1177/10888683211001269 · Cited by 44 · see citing works
Who Should Apologize When an Employee Transgresses? Source Effects on Apology Effectiveness
Hill, K. M., & Boyd, D. P. (2014) · Journal of Business Ethics · doi:10.1007/s10551-014-2205-9 · Cited by 40 · see citing works
Epitropaki, O., Radulovic, A. B., Ete, Z., Thomas, G., & Martin, R. (2020) · The Leadership Quarterly · doi:10.1016/j.leaqua.2019.101376 · Cited by 42 · see citing works
Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies
Grover, S. L., Abid‐Dupont, M., Manville, C., & Hasel, M. C. (2017) · Journal of Business Ethics · doi:10.1007/s10551-017-3509-3 · Cited by 39 · see citing works
Zheng, X., van Dijke, M., Leunissen, J. M., Giurge, L. M., & Cremer, D. D. (2016) · Human Relations · doi:10.1177/0018726715611236 · Cited by 38 · see citing works
Deng, H., Lam, C. K., Guan, Y., & Wang, M. (2020) · Personnel Psychology · doi:10.1111/peps.12430 · Cited by 37 · see citing works
Sorry seems to be the hardest word: Cultural differences in apologizing effectively
Shafa, S., Harinck, F., & Ellemers, N. (2017) · Journal of Applied Social Psychology · doi:10.1111/jasp.12460 · Cited by 36 · see citing works
How Leaders Recover (or Not) from Publicized Sex Scandals
Grover, S. L., & Hasel, M. C. (2014) · Journal of Business Ethics · doi:10.1007/s10551-014-2146-3 · Cited by 35 · see citing works
Li, Y., Yang, K., Chen, J., Gupta, S., & Ning, F. (2019) · Information Technology and People · doi:10.1108/itp-03-2017-0103 · Cited by 37 · see citing works
Guo, Q., Liu, W., Zhou, K., & Mao, J. (2020) · Leadership & Organization Development Journal · doi:10.1108/lodj-07-2019-0287 · Cited by 35 · see citing works
Liu, H., Ahmed, S. J., Anjum, M. A., & Mina, A. (2024) · Frontiers in Psychology · doi:10.3389/fpsyg.2024.1278755 · Cited by 32 · see citing works
The effect of honest and humble leadership on salesperson customer orientation
Kirkland, J. C. R., Edwards, B., & Flaherty, K. E. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.03.021 · Cited by 32 · see citing works
Kacmar, K. M., & Tucker, R. L. (2014) · Journal of Business Ethics · doi:10.1007/s10551-014-2464-5 · Cited by 32 · see citing works
Forecasting Errors in the Averseness of Apologizing
Leunissen, J. M., Cremer, D. D., van Dijke, M., & Folmer, C. R. (2014) · Social Justice Research · doi:10.1007/s11211-014-0216-4 · Cited by 31 · see citing works
Evolution of corporate reputation during an evolving controversy
Chung, S., Chong, M., Chua, J. S., & Na, J. C. (2018) · Journal of Communication Management · doi:10.1108/jcom-08-2018-0072 · Cited by 28 · see citing works
Being Passionate to Perform: The Joint Effect of Leader Humility and Follower Humility
Diao, H., Song, L. J., Wang, Y., & Zhong, J. (2019) · Frontiers in Psychology · doi:10.3389/fpsyg.2019.01059 · Cited by 28 · see citing works
A systematic review of leader credibility: its murky framework needs clarity
Williams, R. I., Raffo, D. M., Clark, R., & Clark, L. A. (2022) · Management Review Quarterly · doi:10.1007/s11301-022-00285-6 · Cited by 23 · see citing works
Coach humility and player creativity: The roles of knowledge sharing and group diversity
Tuấn, L. T. (2019) · Sport Management Review · doi:10.1016/j.smr.2019.02.004 · Cited by 21 · see citing works
Wynes, M. J. (2021) · Journal of Business Ethics · doi:10.1007/s10551-021-04781-9 · Cited by 20 · see citing works
Clements-Hickman, A. L., & Reese, R. J. (2022) · Psychotherapy Research · doi:10.1080/10503307.2022.2080610 · Cited by 20 · see citing works
Zhao, L., Su, Y., Jolly, P. M., & Bao, S. (2025) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2025.104121 · Cited by 17 · see citing works
Moral licensing, instrumental apology and insincerity aversion: Taking Immanuel Kant to the lab
Khalil, E. L., & Feltovich, N. (2018) · PLoS ONE · doi:10.1371/journal.pone.0206878 · Cited by 17 · see citing works
Wang, P., Dust, S. B., & Wang, Z. (2021) · Human Performance · doi:10.1080/08959285.2021.1966632 · Cited by 17 · see citing works
Leader Apologies: How Content and Delivery Influence Sincerity Appraisals
Basford, T. E. (2013) · Cited by 16 · see citing works
Self-citationToward a theory of corporate apology: mechanisms, contingencies, and strategies
Shao, W., Moffett, J. W., Quach, S., Surachartkumtonkun, J., Thaichon, P., Weaven, S. K., & Palmatier, R. W. (2022) · European Journal of Marketing · doi:10.1108/ejm-02-2021-0069 · Cited by 16 · see citing works
Wang, X., Wen, X., Liu, Z., Jiang, Y., & Huai, M. (2022) · Tourism Management · doi:10.1016/j.tourman.2022.104694 · Cited by 18 · see citing works
What Does Leaders' Character Add to Transformational Leadership?
Liborius, P. (2017) · The Journal of Psychology · doi:10.1080/00223980.2016.1270889 · Cited by 16 · see citing works
Sarfo-Kantankah, K. S. (2021) · Journal of Pragmatics · doi:10.1016/j.pragma.2021.04.004 · Cited by 16 · see citing works
Chaker, N. N., Beeler, L. L., & Delpechitre, D. (2021) · Industrial Marketing Management · doi:10.1016/j.indmarman.2021.05.005 · Cited by 18 · see citing works
Trust maintenance as a function of construal level and attributions: The case of apologies
van Houwelingen, G., van Dijke, M., & Cremer, D. D. (2017) · European Journal of Social Psychology · doi:10.1002/ejsp.2291 · Cited by 14 · see citing works
Conrad, S. M. (2015) · doi:10.12794/metadc801925 · Cited by 13 · see citing works
Cao, W., van der Wal, R. C., & Taris, T. W. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.710984 · Cited by 14 · see citing works
The Contributions of Attribution Theories to Trust Research
Tomlinson, E. C. (2018) · Routledge eBooks · doi:10.4324/9781315745572-17 · Cited by 12 · see citing works
CSR-authenticity and conciliation after service failure: the role of apology and compensation
Atav, G., Chatterjee, S., & Kuru, B. (2023) · Journal of Consumer Marketing · doi:10.1108/jcm-08-2022-5550 · Cited by 11 · see citing works
Ran, Y., Liu, Q., Cheng, Q., & Zhang, Y. (2021) · International Journal of Conflict Management · doi:10.1108/ijcma-06-2020-0116 · Cited by 10 · see citing works
Humble leadership and work fatigue: The roles of self-efficacy and perceived team autonomy-support
Chu, X., Zhang, L., & Li, M. (2022) · Journal of Psychology in Africa · doi:10.1080/14330237.2022.2031623 · Cited by 10 · see citing works
Employee Perceptions of Supervisor Credibility: Predictive Effects for Employee Well-Being Outcomes
Mikkelson, A. C., Tietsort, C. J., & Hinnenkamp, C. (2024) · Business and Professional Communication Quarterly · doi:10.1177/23294906241241668 · Cited by 9 · see citing works
Wan, Y., Zhang, Y., Wang, F., & Yuan, Y. (2022) · Information Technology and Management · doi:10.1007/s10799-022-00367-7 · Cited by 10 · see citing works
Wu, Z., Chen, L., & Zhang, K. (2024) · Journal of Leadership & Organizational Studies · doi:10.1177/15480518241290090 · Cited by 8 · see citing works
Making the case for addressing second-generation gender bias in public administration
Levine, H., D’Agostino, M. J., & Sabharwal, M. (2022) · Edward Elgar Publishing eBooks · doi:10.4337/9781789904734.00027 · Cited by 8 · see citing works
Leader humility and team creativity: The role of team creative efficacy and task interdependence
Li, R., Wang, S., & Wang, H. (2022) · Journal of General Management · doi:10.1177/03063070211035766 · Cited by 8 · see citing works
Influence of Peers’ Types of Trust on Trust Repair: The Role of Apologies
Öztürk, E. B., & Noorderhaven, N. (2018) · Psychological Studies · doi:10.1007/s12646-018-0445-y · Cited by 9 · see citing works
High-quality relationships as antecedents of OCB: roles of identity freedom and gender
Singh, B., Selvarajan, T. T., & Chapa, O. (2019) · Equality Diversity and Inclusion An International Journal · doi:10.1108/edi-08-2018-0148 · Cited by 8 · see citing works
To Apologize or Justify: Leader Responses to Task and Relational Mistakes
Hetrick, A., Blocker, L. D., Fairchild, J., & Hunter, S. T. (2020) · Basic and Applied Social Psychology · doi:10.1080/01973533.2020.1828083 · Cited by 6 · see citing works
“Kendini Unutmak”: Psikoloji Araştırmalarında Tevazu
Yücel, E., & Arslantürk, G. (2019) · Psikoloji Çalışmaları / Studies in Psychology · doi:10.26650/sp2019-0015 · Cited by 7 · see citing works
Framing responsibility: Human and AI agent effects on apology effectiveness in service failures
Soh, J., & Kim, E. (2026) · Computers in Human Behavior · doi:10.1016/j.chb.2026.108931 · Cited by 7 · see citing works
Wang, B., Liu, S., & Luo, C. (2026) · Frontiers in Psychology · doi:10.3389/fpsyg.2026.1767967 · Cited by 6 · see citing works
Building leader credibility: guidance drawn from literature
Williams, R. I., Clark, R., Raffo, D. M., & Clark, L. A. (2023) · Journal of Management Development · doi:10.1108/jmd-09-2022-0230 · Cited by 6 · see citing works
The individual-team multilevel outputs of humble leadership based on the affective events theory
Feng, C., Fan, L., & Huang, X. (2024) · Chinese Management Studies · doi:10.1108/cms-02-2023-0059 · Cited by 6 · see citing works
An Exploration of Leadership Styles and Motivation in Egyptian Business Organizations
El-Zayaty, N. A. (2016) · ScholarWorks (Walden University) · Cited by 6 · see citing works
Stackhouse, M. R. D., Turner, N., & Kelley, K. (2024) · European Journal of Work and Organizational Psychology · doi:10.1080/1359432x.2024.2319903 · Cited by 5 · see citing works
When apologizing hurts: Felt transgression and restoration efforts
Li, S., Radivojevic, I., Jain, K., & Conrad, C. (2022) · Journal of Organizational Behavior · doi:10.1002/job.2672 · Cited by 5 · see citing works
Isagozawa, N., & Fuji, K. (2023) · Japanese Psychological Research · doi:10.1111/jpr.12454 · Cited by 5 · see citing works
Clark, R., Clark, L. A., Williams, R. I., & Raffo, D. M. (2023) · Management Review Quarterly · doi:10.1007/s11301-023-00378-w · Cited by 5 · see citing works
Sincerity in Acted Speech: Presenting the Sincere Apology Corpus and Results
Baird, A., Coutinho, E., Hirschberg, J., & Schuller, B. W. (2019) · Interspeech (USB) · doi:10.21437/interspeech.2019-1349 · Cited by 4 · see citing works
Davis, D. E., Hook, J. N., DeBlaere, C., & Placeres, V. (2016) · doi:10.1002/9781118977620.ch12 · Cited by 4 · see citing works
Rutigliano, N. K. H., Barkevich, S., & Hurley, B. (2016) · IGI Global eBooks · doi:10.4018/978-1-5225-1049-9.ch061 · Cited by 4 · see citing works
Transformational Leadership Principles within Small Businesses
McKinnon-Russell, T. S. (2015) · ScholarWorks (Walden University) · Cited by 4 · see citing works
The relationship between humble leadership and team adaptation: two paths model perspective
Lin, T., Huang, C.-Y., & Chien, C. (2025) · The Learning Organization · doi:10.1108/tlo-07-2024-0201 · Cited by 3 · see citing works
Sorry is not Enough: Apology as a crisis management tactic
George, A. M. (2020) · Proceedings of the International Crisis and Risk Communication Conference · doi:10.30658/icrcc.2020.3 · Cited by 3 · see citing works
Denials and apologies: pathways to reconciliation
Iwai, T., & Carvalho, J. V. D. F. (2022) · RAUSP Management Journal · doi:10.1108/rausp-07-2021-0142 · Cited by 5 · see citing works
Khan, J., Zhang, Q., & Aftab, M. (2025) · Leadership & Organization Development Journal · doi:10.1108/lodj-02-2024-0110 · Cited by 3 · see citing works
Piao, Z., Nguyen, N. T. K., Song, H. J., & Park, J. (2025) · Journal of Business Research · doi:10.1016/j.jbusres.2025.115679 · Cited by 2 · see citing works
The interplay of typeface and apology source in shaping sincerity and forgiveness
Xiang, R., & Park, H. J. (2025) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2025.104697 · Cited by 2 · see citing works
Cai, J., & Park, Y. (2026) · Journal of Global Scholars of Marketing Science · doi:10.1080/21639159.2025.2571229 · Cited by 2 · see citing works
Coproducing leadership: a reason to resist destructive leaders
Almeida, T., Ramalho, N. C., & Esteves, F. G. (2023) · Leadership & Organization Development Journal · doi:10.1108/lodj-09-2021-0427 · Cited by 2 · see citing works
Hayes, B. (2024) · Journal of Digital Educational Technology · doi:10.30935/jdet/14169 · Cited by 2 · see citing works
Factors influencing followers’ perceptions of the effectiveness of their leaders’ apologies
Coustas, C., & Price, G. (2024) · SA Journal of Industrial Psychology · doi:10.4102/sajip.v50i0.2170 · Cited by 2 · see citing works
Taking a Transformative Leadership Approach to Stakeholder Trust
Roszak, C. (2015) · ScholarWorks (Walden University) · Cited by 2 · see citing works
Lipani, L. (2018) · CUNY Academic Works (City University of New York) · Cited by 2 · see citing works
Wallace, A. S., Ou, A. Y., & Owens, B. P. (2017) · doi:10.1093/obo/9780199846740-0132 · Cited by 2 · see citing works
Analysis of Interrelationship between Organizational Justice and Team Performance
Shehzad, M. (2025) · Voice of the Publisher · doi:10.4236/vp.2025.114044 · Cited by 1 · see citing works
Clements, A. (2021) · UKnowledge (University of Kentucky) · doi:10.13023/etd.2021.002
Affect and attitudes in the gig economy: a meta-analysis of Amazon’s Mechanical Turk workers
Philip, J., Kosmidou, V., & Rosen, D. (2025) · Organization Management Journal · doi:10.1108/omj-10-2024-2315 · Cited by 1 · see citing works
Dale Carnegie's Leadership Principles: Examining the Theoretical and Empirical Support
Basford, T. E., & Molberg, A. (2013) · Journal of Leadership Studies · doi:10.1002/jls.21265 · Cited by 1 · see citing works
Self-citation
- Authors
- Basford, T. E., Offermann, L. R., & Behrend, T. S.
- Affiliations
- George Washington University (US)
- Corresponding author
- Basford, Tessa E.
- Venue
- Journal of Business Ethics
- Published
- 2013-01-19
- Volume
- 119
- Issue
- 1
- Pages
- 99-117
- ISSN
- 0167-4544 (ISSN-L)
- 1573-0697
- OpenAlex
- W1988017287
- Cited by
- 133
- References
- 73
- Citations by year
- 2026: 11 · 2025: 10 · 2024: 8 · 2023: 7 · 2022: 18 · 2021: 12 · 2020: 9 · 2019: 9 · 2018: 11 · 2017: 12 · 2016: 12 · 2015: 6 · 2014: 6 · 2013: 2
- FWCI
- 11.91
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of Business Ethics (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- American Psychological Association
- Universidad del Atlántico
- Topics
- Social Sciences › Psychology › Social Psychology › Forgiveness and Related Behaviors
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Decision Sciences › Information Systems and Management › Ethics in Business and Education
- Keywords
- trust in leadership, leader-member exchange, affective commitment, forgiveness, transformational leadership, humility, supervisor satisfaction
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
