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Cited by 920Corporate Identity and ReputationCustomer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and Identification

The DOI matches its Crossref record; 117 of the 118 references it cites were found in a registry or an index.

Customer-based corporate reputation of a service firm: scale development and validation

Walsh, Gianfranco, Beatty, Sharon E.·2007·Journal of the Academy of Marketing Science
DOI 10.1007/s11747-007-0015-7
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Crossref · 10.1007/s11747-007-0015-7

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117 of 117 references verified0 citation errors · 0 not checkable

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Citations

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Show all 118 references

Research works printed but not linked: 8

  1. Caruana, A., Ramasashan, B., & Krentler, K. A. (2004). Corporate reputation, customer satisfaction, & customer loyalty: What is the relationship? In H. E. Spotts (Ed.), Proceedings: Developments in marketing science, vol. 27 (p. 301). Coral Gables, FL: Academy of Marketing Science.
  2. Churchill, G. A., Jr. (1995). Marketing research: Methodological foundations (6th ed.). Chicago: Dryden.
  3. Fombrun, C. J. (2001). Corporation reputation—Its measurement and management. Thexis, 4, 23–26.
  4. Hunt, S. D. (1991). Modern marketing theory. Cincinnati, OH: South-Western.
  5. Johnson, M., & Zinkhan, G. M. (1990). Defining and measuring company image. In B. J. Dunlap (Ed.), Developments in marketing science, XIII (pp. 346–350). Provo, UT: Academy of Marketing Science.
  6. Malhotra, N. K. (1999). Marketing research—An applied orientation (3rd ed.). Upper Saddle River, NJ: Prentice-Hall International.
  7. Williamson, O. E. (1985). The economic institutions of capitalism and firms, markets and relationship contracting. New York: Free Press.
  8. Zinkhan, G. M., Ganesh, J., Jaju, A., & Hayes, L. (2001). Corporate image: A conceptual framework for strategic planning. In G. W. Marshall & S. J. Grove (Eds.), Conference proceedings, vol. 12 (pp. 152–159). Chicago, IL: American Marketing Association.

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Metadata

Authors
Walsh, G., & Beatty, S. E.
Affiliations
  • University of Koblenz and Landau (DE)
  • University of Alabama (US)
Corresponding author
Beatty, Sharon E.
ORCID
Beatty, Sharon E.
Venue
Journal of the Academy of Marketing Science
Publisher
Springer Science and Business Media LLC
Published
2007-03
Volume
35
Issue
1
Pages
127-143
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
DOI
10.1007/s11747-007-0015-7
OpenAlex
W2076361923
Cited by
899
References
118
Citations by year
2026: 39 · 2025: 33 · 2024: 57 · 2023: 68 · 2022: 63 · 2021: 65 · 2020: 52 · 2019: 72 · 2018: 61 · 2017: 64 · 2016: 54 · 2015: 49 · 2014: 59 · 2013: 42 · 2012: 51
FWCI
38.80
Type
journal article
Language
en
Open access
closed
Licence
Locations
  • Journal of the Academy of Marketing Science (publishedVersion)
  • Strathprints: The University of Strathclyde institutional repository (University of Strathclyde) (acceptedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Identity and Reputation
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
Keywords
corporate reputation, service companies, scale development, customer orientation, employer attractiveness, financial strength, product and service quality, socio-environmental responsibility, customer satisfaction, customer loyalty, consumer trust, word of mouth

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