The DOI matches its Crossref record; 86 of the 88 references it cites were found in a registry or an index.
The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Lam et al. (2004) consider switching costs independent of the PV/RQ perspective; Scheer et al. (2010) support a bidimensional model, with separate paths from benefit-based dependence (i.e., relational benefits) versus cost-based dependence (i.e., switching costs) to loyalty.”
From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Scheer et al. 2010
In the citing paper
“when the customer views a special treatment benefit as essential (i.e., benefit-based dependence, Scheer et al. 2010), failing to offer it might exclude the firm from the customer's consideration set.”
From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Scheer et al. 2010
Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Firm Resources and Sustained Competitive Advantage
Barney, J. (1991) · Journal of Management · doi:10.1177/014920639101700108 · Cited by 48,334
Firm resources and sustained competitive advantage
Barney, J. B. (2004) · Advances in strategic management · doi:10.1016/s0742-3322(00)17018-4 · Cited by 38,216
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Estimating Nonresponse Bias in Mail Surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.2307/3150783 · Cited by 12,222
Estimating nonresponse bias in mail surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.1177/002224377701400320 · Cited by 10,390
Accounting for common method variance in cross-sectional research designs
Lindell, M. K., & Whitney, D. J. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.1.114 · Cited by 8,490
Strategic assets and organizational rent
Amit, R., & Schoemaker, P. J. H. (1993) · Strategic Management Journal · doi:10.1002/smj.4250140105 · Cited by 8,425 · cited 2×
“As manufacturers reduce their suppliers, “highly reliable service, repeated process or product innovations, manufacturing flexibility, responsiveness to market trends, and short product development cycles” become increasingly critical ( Amit and Schoemaker 1993 , p . 35).”
Background
Research works printed but not linked: 6
- Burt, D. N. (1989). Managing product quality through strategic purchasing. Sloan Management Review, 30(3), 39–48.
- Lewis, M. C., & Lambert, D. M. (1991). A model of channel member performance, dependence, and satisfaction. Journal of Retailing, 67, 205–225. (Summer).
- Milligan, B. (2000). Pressure still on tier-one suppliers to cut costs. Purchasing, 128(2), 59–65.
- Scheer, L. K., & Smith Jr., W. R. (1996). The case for a bi-dimensional model of relationship dependence. In A. Parvatiyar, & J. N. Sheth (Eds.), Contemporary knowledge of relationship marketing (pp. 79–88). Atlanta, GA: Emory University.
- Sengupta, S., Krapfel, R. E., & Pusateri, M. A. (1997). Switching costs in key account relationships. Journal of Personal Selling & Sales Management, 17, 9–16. (Fall).
- Skinner, S. J., & Guiltinan, J. P. (1985). Perceptions of channel control. Journal of Retailing, 61, 65–88. (Winter).
Cited by
Sorted by citations
Building, measuring, and profiting from customer loyalty
Watson, G. F., Beck, J. T., Henderson, C. M., & Palmatier, R. W. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0439-4 · Cited by 375
Park, J.-G., & Lee, J. (2013) · International Journal of Project Management · doi:10.1016/j.ijproman.2013.02.004 · Cited by 345
Marketing research using single-item indicators in structural equation models
Petrescu, M. (2013) · Journal of Marketing Analytics · doi:10.1057/jma.2013.7 · Cited by 279
The Role of Marketing Channels in Supply Chain Management
Kozlenkova, I. V., Hult, G. T. M., Lund, D. J., Mena, J. A., & Kekec, P. (2015) · Journal of Retailing · doi:10.1016/j.jretai.2015.03.003 · Cited by 239
Hult, G. T. M. (2011) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-011-0253-6 · Cited by 210
Metadata
- Authors
- Scheer, L. K., Miao, C. F., & Garrett, J.
- Affiliations
- University of Missouri (US)
- Clarkson University (US)
- Bradley University (US)
- Corresponding author
- Scheer, Lisa K.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2009-01-20
- Volume
- 38
- Issue
- 1
- Pages
- 90-104
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W1976041986
- Cited by
- 127
- References
- 88
- Citations by year
- 2026: 2 · 2025: 5 · 2024: 10 · 2023: 10 · 2022: 8 · 2021: 8 · 2020: 8 · 2019: 6 · 2018: 7 · 2017: 6 · 2016: 10 · 2015: 13 · 2014: 9 · 2013: 14 · 2012: 6
- FWCI
- 6.50
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of the Academy of Marketing Science (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
- Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
- Keywords
- supplier capabilities, customer loyalty, operational capabilities, communication capability, supply chain relationships
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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