Cited by 127Customer Service Quality and LoyaltyQuality and Supply ManagementOutsourcing and Supply Chain Management

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The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence

Scheer, Lisa K., Miao, C. Fred, Garrett, Jason·2010·Journal of the Academy of Marketing Science

DOI 10.1007/s11747-008-0129-6

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Authors: Scheer, L. K., Miao, C. F., & Garrett, J.
Affiliations: University of Missouri (US)
Clarkson University (US)
Bradley University (US)
Corresponding author: Scheer, Lisa K.
ORCID: Scheer, Lisa K.
Miao, C. Fred
Venue: Journal of the Academy of Marketing Science
Publisher: Springer Science and Business Media LLC
Published: 2009-01-20
Volume: 38
Issue: 1
Pages: 90-104
ISSN: 0092-0703 (ISSN-L)
1552-7824
DOI: 10.1007/s11747-008-0129-6
OpenAlex: W1976041986
Cited by: 127
References: 88
Citations by year: 2026: 2 · 2025: 5 · 2024: 10 · 2023: 10 · 2022: 8 · 2021: 8 · 2020: 8 · 2019: 6 · 2018: 7 · 2017: 6 · 2016: 10 · 2015: 13 · 2014: 9 · 2013: 14 · 2012: 6
FWCI: 6.50
Type: journal article
Language: en
Open access: closed
Licence: www.springer.com/tdm (tdm)
Locations: Journal of the Academy of Marketing Science (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
Keywords: supplier capabilities, customer loyalty, operational capabilities, communication capability, supply chain relationships

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The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence

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