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Cited by 127Customer Service Quality and LoyaltyQuality and Supply ManagementOutsourcing and Supply Chain Management

The DOI matches its Crossref record; 86 of the 88 references it cites were found in a registry or an index.

The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence

Scheer, Lisa K., Miao, C. Fred, Garrett, Jason·2010·Journal of the Academy of Marketing Science
DOI 10.1007/s11747-008-0129-6
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Crossref · 10.1007/s11747-008-0129-6

Cites

86 of 86 references verified0 citation errors · 0 not checkable

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Citations

Cites

Research works printed but not linked: 6

  1. Burt, D. N. (1989). Managing product quality through strategic purchasing. Sloan Management Review, 30(3), 39–48.
  2. Lewis, M. C., & Lambert, D. M. (1991). A model of channel member performance, dependence, and satisfaction. Journal of Retailing, 67, 205–225. (Summer).
  3. Milligan, B. (2000). Pressure still on tier-one suppliers to cut costs. Purchasing, 128(2), 59–65.
  4. Scheer, L. K., & Smith Jr., W. R. (1996). The case for a bi-dimensional model of relationship dependence. In A. Parvatiyar, & J. N. Sheth (Eds.), Contemporary knowledge of relationship marketing (pp. 79–88). Atlanta, GA: Emory University.
  5. Sengupta, S., Krapfel, R. E., & Pusateri, M. A. (1997). Switching costs in key account relationships. Journal of Personal Selling & Sales Management, 17, 9–16. (Fall).
  6. Skinner, S. J., & Guiltinan, J. P. (1985). Perceptions of channel control. Journal of Retailing, 61, 65–88. (Winter).

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Metadata

Authors
Scheer, L. K., Miao, C. F., & Garrett, J.
Affiliations
  • University of Missouri (US)
  • Clarkson University (US)
  • Bradley University (US)
Corresponding author
Scheer, Lisa K.
ORCID
Venue
Journal of the Academy of Marketing Science
Publisher
Springer Science and Business Media LLC
Published
2009-01-20
Volume
38
Issue
1
Pages
90-104
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
DOI
10.1007/s11747-008-0129-6
OpenAlex
W1976041986
Cited by
127
References
88
Citations by year
2026: 2 · 2025: 5 · 2024: 10 · 2023: 10 · 2022: 8 · 2021: 8 · 2020: 8 · 2019: 6 · 2018: 7 · 2017: 6 · 2016: 10 · 2015: 13 · 2014: 9 · 2013: 14 · 2012: 6
FWCI
6.50
Type
journal article
Language
en
Open access
closed
Licence
www.springer.com/tdm (tdm)
Locations
Journal of the Academy of Marketing Science (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
Keywords
supplier capabilities, customer loyalty, operational capabilities, communication capability, supply chain relationships

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