Evidence of phone vs video-conferencing for mental health treatments: A review of the literature.

Chen, Patricia V.; Helm, Ashley; Caloudas, Steve G.; Ecker, Anthony; Day, Giselle; Hogan, Julianna; Lindsay, Jan

doi:10.1007/s11920-022-01359-8

Cited by 73Telemedicine and Telehealth ImplementationDigital Mental Health InterventionsPsychotherapy Techniques and Applications

Evidence of phone vs video-conferencing for mental health treatments: A review of the literature.

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Chen, Patricia V., Helm, Ashley, Caloudas, Steve G., Ecker, Anthony, Day, Giselle, Hogan, Julianna, Lindsay, Jan·2022·Current Psychiatry Reports

DOI 10.1007/s11920-022-01359-8PMC PMC9437398

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Abstract

Purpose of review The goal of this paper is to provide a comparative review of using phone (audio-only) or video for mental health treatments. Our review includes evidence of phone and video's effectiveness in terms of reduced symptomology, retention, satisfaction, therapeutic alliance, and other outcomes of interest. This review also discusses how patients and providers' experiences and attitudes differ between these two modalities. Finally, we present information on different usage rates of phone and video across patient populations and mental health provider types, and different implementation strategies.Recent findings Treatments through phone and video are both able to reduce symptoms related to mental health conditions and have both been found to be non-inferior to in-person care. Both phone and video are more convenient to patients. Video offers important visual information that can be important to diagnosing mental health conditions. Phone, however, is more broadly accessible and may come with fewer technological issues. In the context of mental health care, where non-verbal cues are tied to symptomology and diagnosing, and a strong relationship between patient and provider can enhance treatment, we encourage the use of video, especially for psychotherapeutic services. However, as phone is more accessible, we ultimately recommend an accommodating approach, one that flexibly makes use of both phone and video. Future studies on telehealth should focus on direct, head-to-head comparisons between phone and video and conduct more rigorous testing on whether clinical differences exist.

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Compared to in-person interventions, remote approaches have shown similar effects on improving psychological outcomes.
“Compared to in-person interventions, remote approaches have shown similar effects on improving psychological outcomes [60].”
From Effectiveness of a videoconferencing group-based dyad acceptance and commitment therapy on the quality of life of chronic heart failure patients and their family caregivers: A study protocol for a randomized controlled trial (2024) · cites this paper as [60]

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Mussulman, L. M., Ellerbeck, E. F., Cupertino, A. P., Preacher, K. J., Spaulding, R. J., Catley, D., Cox, L. S., Lambart, L., Hunt, J. J., Nazir, N., et al. (2014) · Contemporary Clinical Trials · doi:10.1016/j.cct.2014.04.008 · Cited by 20 · see citing works
Evaluating an Internet-based video cognitive processing therapy intervention for veterans with PTSD: A pilot study
Murphy, D., & Turgoose, D. (2019) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x19850393 · Cited by 20 · see citing works
Cost-effectiveness analysis of telephone cognitive-behaviour therapy for adolescents with obsessive-compulsive disorder
Tie, H., Krebs, G., Lang, K., Shearer, J., Turner, C., Mataix-Cols, D., Lovell, K., Heyman, I., & Byford, S. (2019) · BJPsych Open · doi:10.1192/bjo.2018.73 · Cited by 17 · see citing works
Demographic and psychiatric predictors of engagement in psychotherapy services conducted via clinical video telehealth
Valentine, L. M., Donofry, S. D., & Sexton, M. B. (2018) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x18801713 · Cited by 14 · see citing works
Telemedical care and quality of life in patients with schizophrenia and bipolar disorder: results of a randomized controlled trial
Stentzel, U., van den Berg, N., Moon, K., Schulze, L. N., Schulte, J., Langosch, J. M., Hoffmann, W. U., & Grabe, H. J. (2021) · BMC Psychiatry · doi:10.1186/s12888-021-03318-8 · Cited by 13 · see citing works
Moderators and predictors of outcomes in telephone delivered compared to face-to-face cognitive behaviour therapy for paediatric obsessive–compulsive disorder: preliminary evidence from a non-inferiority RCT
Nair, A., Turner, C. M., Heyman, I., Mataix‐Cols, D., Lovell, K., Krebs, G., Lang, K., Byford, S., & O’Kearney, R. (2018) · Cognitive Behaviour Therapy · doi:10.1080/16506073.2018.1513555 · Cited by 9 · see citing works
Factors contributing to veterans’ satisfaction with PTSD treatment delivered in person compared to telehealth
White, C. N., Kauffman, B. Y., & Acierno, R. E. (2021) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x20987704 · Cited by 6 · see citing works

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[10]VHA Support Service Center Capital Assets. (VSSC). [VA Intranet]. Department of Veterans Affairs. Heathc Inform Res 2010;16(1):65–66. Accessed 25 Apr 2022.

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The evolving field of digital mental health: current evidence and implementation issues for smartphone apps, generative artificial intelligence, and virtual reality
Torous, J., Linardon, J., Goldberg, S. B., Sun, S., Bell, I., Nicholas, J., Hassan, L., Hua, Y., Milton, A., & Firth, J. (2025) · World Psychiatry · doi:10.1002/wps.21299 · Cited by 323 · see citing works
Patient Characteristics and Telemedicine Use in the US, 2022
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Nashwan, A. J., Gharib, S., Alhadidi, M. M. B., El‐Ashry, A. M., Alamgir, A., Al-Hassan, M., Khedr, M. A., Dawood, S. S., & Abufarsakh, B. (2023) · Issues in Mental Health Nursing · doi:10.1080/01612840.2023.2263579 · Cited by 85 · see citing works
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Doorn, K. A., Spina, D. S., Horne, S. J., & Békés, V. (2024) · Clinical Psychology Review · doi:10.1016/j.cpr.2024.102430 · Cited by 53 · see citing works
App-Based Interventions for Moderate to Severe Depression
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Chakrabarti, S. (2024) · World Journal of Psychiatry · doi:10.5498/wjp.v14.i3.350 · Cited by 46 · see citing works
Telephone versus video consultations: A systematic review of comparative effectiveness studies and guidance for choosing the most appropriate modality
Caffery, L. J., Catapan, S. D. C., Taylor, M. L., Kelly, J. T., Haydon, H. M., Smith, A. C., & Snoswell, C. L. (2024) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x241232464 · Cited by 44 · see citing works
Telepsychiatry in an Era of Digital Mental Health Startups
Achtyes, E. D., Glenn, T., Monteith, S., Geddes, J. R., Whybrow, P. C., Martini, J., & Bauer, M. (2023) · Current Psychiatry Reports · doi:10.1007/s11920-023-01425-9 · Cited by 28 · see citing works
Mechanisms underlying cognitive impairment and management strategies in type 2 diabetes
Chen, X., Huang, Y., & Xiong, X. (2025) · Frontiers in Endocrinology · doi:10.3389/fendo.2025.1655768 · Cited by 25 · see citing works
Health Coaching Improves Outcomes of Informal Caregivers of Adults With Chronic Heart Failure: A Randomized Controlled Trial
Riegel, B. J., Quinn, R., Hirschman, K. B., Thomas, G. L., Ashare, R. L., Stawnychy, M. A., Bowles, K. H., Aryal, S., & Wald, J. W. (2024) · Circulation Heart Failure · doi:10.1161/circheartfailure.123.011475 · Cited by 25 · see citing works
Determinants of Patient Use and Satisfaction With Synchronous Telemental Health Services During the COVID-19 Pandemic: Systematic Review
Neumann, A., König, H., Bokermann, J., & Hajek, A. (2023) · JMIR Mental Health · doi:10.2196/46148 · Cited by 16 · see citing works
Incorporating a Stepped Care Approach Into Internet-Based Cognitive Behavioral Therapy for Depression: Randomized Controlled Trial
Jagayat, J., Kumar, A., Shao, Y., Pannu, A., Patel, C. B., Shirazi, A., Omrani, M., & Alavi, N. (2023) · JMIR Mental Health · doi:10.2196/51704 · Cited by 15 · see citing works
Dimensions of suffering and the need for palliative care: experiences and expectations of patients living with cancer and diabetes and their caregivers in Mexico – a qualitative study
Doubova, S. V., Bhadelia, A., Pérez-Morán, D., Martínez-Vega, I. P., García-Cervantes, N., & Knaul, F. M. (2023) · BMJ Open · doi:10.1136/bmjopen-2023-075691 · Cited by 19 · see citing works
Patient Perceptions of Audio-Only Versus Video Telehealth Visits: A Qualitative Study Among Patients in an Academic Medical Center Setting
Kruis, R. D., Brown, E. A., Johnson, J. P., Simpson, K. N., McElligott, J. T., & Harvey, J. (2024) · Telemedicine Reports · doi:10.1089/tmr.2023.0065 · Cited by 16 · see citing works
Face‐to‐face versus telephone‐based cognitive‐behavioral therapy for family caregivers of people with dementia
Töpfer, N. F., Wrede, N., Theurer, C., & Wilz, G. (2023) · Journal of Clinical Psychology · doi:10.1002/jclp.23538 · Cited by 12 · see citing works
Access challenges for patients with limited English proficiency: a secret-shopper study of in-person and telehealth behavioral health services in California safety-net clinics
Uscher‐Pines, L., Kapinos, K. A., Rodriguez, C. D. L. M., Pérez-Dávila, S., Raja, P. V., Rodriguez, J. A., Rabinowitz, M., Youdelman, M. K., & Sousa, J. (2023) · Health Affairs Scholar · doi:10.1093/haschl/qxad033 · Cited by 12 · see citing works
Black American women’s attitudes toward seeking mental health services and use of mobile technology to support the management of anxiety
Mccall, T., Foster, M., Tomlin, H. R., & Schwartz, T. (2023) · JAMIA Open · doi:10.1093/jamiaopen/ooad088 · Cited by 11 · see citing works
When “virtual” works and when it doesn’t: A survey of physician and patient experiences with virtual care during the COVID-19 pandemic
Hensel, J. M., Lemoine, J., Bolton, J. M., Perera, E., Arpin, M., Sareen, J., & Modirrousta, M. (2024) · Digital Health · doi:10.1177/20552076241258390 · Cited by 12 · see citing works
Challenges to Video Visits for Patients With Non–English Language Preference
Kong, M., Ríos‐Fetchko, F., Olmos-Rodriguez, M., Branagan, L., Iott, B. E., Tack, T. C., Yarbrough, C., Grumbach, K., & Fernández, A. (2025) · JAMA Network Open · doi:10.1001/jamanetworkopen.2024.57477 · Cited by 10 · see citing works
Telehealth Utilization Among Adult Medicaid Beneficiaries in North Carolina with Behavioral Health Conditions During the COVID-19 Pandemic
French, A., Jones, K. A., Bettger, J. P., Maslow, G., Cholera, R., Giri, A., Swietek, K., Tchuisseu, Y. P., Repka, S., Freed, S. S., et al. (2023) · Journal of Racial and Ethnic Health Disparities · doi:10.1007/s40615-023-01730-2 · Cited by 9 · see citing works
A Qualitative Evidence Synthesis of Patient and Provider Attitudes Toward Audio-Only Telemental Health Care
Connolly, S. L., Adusumelli, Y., Azario, R. P., Ferris, S. D., Hwang, A. R., & Miller, C. J. (2024) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2024.0355 · Cited by 9 · see citing works
Patients’ perspective about synchronous teleconsultation with a general practitioner: a mixed-method systematic literature review
Morillon, G. F., Guillon, M., Laberge, M., Sowanou, A., & Poder, T. G. (2025) · BMC Family Practice · doi:10.1186/s12875-025-02931-w · Cited by 9 · see citing works
Effect of Telemedicine Use on Medical Spending and Health Care Utilization: A Machine Learning Approach
Jamal, A. (2023) · AJPM Focus · doi:10.1016/j.focus.2023.100127 · Cited by 9 · see citing works
Patient Satisfaction With a Coach-Guided, Technology-Based Mental Health Treatment: Qualitative Interview Study and Theme Analysis
Smith, A. H., Touchett, H. N., Chen, P. V., Fletcher, T. L., Arney, J., Hogan, J., Wassef, M., Cloître, M., & Lindsay, J. A. (2023) · JMIR Mental Health · doi:10.2196/50977 · Cited by 9 · see citing works
Self-citation
Lessons learned from conducting a community‐based, nurse‐led HIV prevention trial with youth experiencing homelessness: Pivots and pitfalls
Maria, D. S., Sánchez, H. F., Nyamathi, A., Lightfoot, M. A., Quadri, Y., Paul, M. E., & Jones, J. T. (2024) · Public Health Nursing · doi:10.1111/phn.13314 · Cited by 8 · see citing works
Next-generation wearable sensors for biopsychosocial care in mental health: a narrative review
Brasier, N., Mahato, K., Princip, M., Gonçalves, V. M., Mutuyimana, C., Bourke, S., Schaffarczyk, D., Goldhahn, J., Barata, F., von Känel, R., et al. (2025) · BMJ Digital Health & AI · doi:10.1136/bmjdhai-2025-000018 · Cited by 6 · see citing works
A retrospective observational study of telehealth utilisation for mental health consultations during the COVID-19 pandemic in Australian general practice
Thomas, J., Sezgin, G., McGuire, P., Hardie, R., Franco, G. S., Williamson, M. F., & Georgiou, A. (2023) · Public Health Research & Practice · doi:10.17061/phrp3332322 · Cited by 5 · see citing works
Rural Veterans with HIV and Alcohol Use Disorder receive less video telehealth than urban Veterans
Sheinfil, A. Z., Day, G., Walder, A. M., Hogan, J., Giordano, T. P., Lindsay, J. A., & Ecker, A. H. (2023) · The Journal of Rural Health · doi:10.1111/jrh.12799 · Cited by 6 · see citing works
Viewpoint: Challenges and strategies for engaging participants in videoconferencing appointments
McClelland, B., Ponting, C., Levy, C., Mah, R., Moran, P. J., Sobhani, N. C., & Felder, J. N. (2023) · Contemporary Clinical Trials · doi:10.1016/j.cct.2023.107425 · Cited by 6 · see citing works
Comparison of the out-of-pocket costs of Medicare-funded telepsychiatry and face-to-face consultations: A descriptive study
Woon, L. S., Allison, S. C., Bastiampillai, T. J., Kisely, S. R., Maguire, P. A., Pring, W., Reay, R. E., & Looi, J. C. (2024) · Australasian Psychiatry · doi:10.1177/10398562241237128 · Cited by 6 · see citing works
Intrusion Of Technology Ushering a New Concept from the Perspective of Promoting Patient- Centered-Care.Preprint
Dasgupta, A. (2023) · Research Square · doi:10.21203/rs.3.rs-3449618/v1 · Cited by 6 · see citing works
Telephone versus video consultations: A systematic review of consumer and provider preferences
Snoswell, C. L., Haydon, H. M., Catapan, S. D. C., Kelly, J. T., Thomas, E. E., Neil, L. J., Taylor, M. L., Smith, A. C., & Caffery, L. J. (2025) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x251341199 · Cited by 6 · see citing works
Harm Reduction Behavioral Activation Teletherapy for People Who Inject Drugs: Development, Feasibility, and Acceptability
Paquette, C. E., Vierling, A., Kane, L. F., Stewart, Z., Wilson, L., Frӧhlich, F., Baucom, D. H., & Daughters, S. B. (2024) · Cognitive and Behavioral Practice · doi:10.1016/j.cbpra.2024.03.002 · Cited by 5 · see citing works
Effect of a Patient Engagement, Education, and Restructuring of Cognitions (PEERC) approach on conservative care in rotator cuff related shoulder pain treatment: a randomized control trial
Myers, H. S., Keefe, F. J., George, S. Z., Kennedy, J. S., Lake, A. D., Martinez, C., & Cook, C. E. (2023) · BMC Musculoskeletal Disorders · doi:10.1186/s12891-023-07044-y · Cited by 5 · see citing works
Improving Veteran Engagement with Virtual Care Technologies: a Veterans Health Administration State of the Art Conference Research Agenda
Haderlein, T. P., Guzman-Clark, J., Dardashti, N., McMahon, N., Duran, E. L., Haun, J. N., Robinson, S. A., Blok, A. C., Cutrona, S. L., Lindsay, J. A., et al. (2024) · Journal of General Internal Medicine · doi:10.1007/s11606-023-08488-7 · Cited by 5 · see citing works
Impact of Training and Education Programs for Health Care Professionals on Video and Text-Based Meetings in Ensuring Health Care Quality: Protocol for a Scoping Review
Jabin, M. S. R., Ashfaq, A., Bi, N., & Nilsson, E. (2025) · JMIR Research Protocols · doi:10.2196/69963 · Cited by 4 · see citing works
Early Evaluation of IMAGINATOR 2.0 Intervention Targeting Self-Harm in Young People: Single-Arm Feasibility Trial
Servi, A., Gardner-Bougaard, E., Mohamed, S., McDermott, A., Rodrigues, R., Aveyard, B., Zalk, N. V., Hampshire, A., Dewa, L. H., & Simplicio, M. C. D. (2025) · JMIR Formative Research · doi:10.2196/79496 · Cited by 4 · see citing works
Discipline-level differences in mental health provider perceptions of video and phone telehealth.
Connolly, S. L., Charness, M. E., Gifford, A. L., & Miller, C. J. (2023) · Psychological Services · doi:10.1037/ser0000791 · Cited by 3 · see citing works
Improving Behavioral Health Care in the Military Health System: Challenges, Promising Strategies, and Research Directions
Hepner, K. A., Roth, C. P., Qureshi, N., & Sousa, J. (2023) · RAND Corporation eBooks · doi:10.7249/pea2038-1 · Cited by 3 · see citing works
Service User Experience of Receiving Remote Inpatient Mental Health Treatment via the Homecare Service
Farrington, A., Jennings, B., Donohue, G., Doyle, C., King, M., Kirwan, S., & Keogh, B. (2024) · Issues in Mental Health Nursing · doi:10.1080/01612840.2023.2297309 · Cited by 3 · see citing works
Exploring Therapists’ Experiences of the Therapeutic Relationship in Videoconferencing Psychotherapy: A Qualitative StudyPreprint
Lagetto, G., Teti, A., Fortunato, L., Urone, C., Gullo, S., Ciccarese, G., Lardo, P. P., & Gelo, O. C. G. (2023) · doi:10.22541/au.169106268.86734033/v1 · Cited by 3 · see citing works
How Does the Internet Influence the Doctor–Patient Relationship?
Agius, M. A., Agius, M., Zaman, R., & Stangeland, H. (2024) · Springer eBooks · doi:10.1007/978-3-031-59936-1_18 · Cited by 2 · see citing works
Telehealth Policy Determinants during the COVID-19 Public Health Emergency
Koumpias, A. M., & Ndiaye, M. (2025) · Journal of Medical Regulation · doi:10.30770/2572-1852-111.3.27 · Cited by 2 · see citing works
Therapist-Reported Differences between Teletherapy via Phone and via Videoconferencing
Békés, V., Ménard, C. G., Schmitz, N., & Doorn, K. A. (2023) · Brain Sciences · doi:10.3390/brainsci13121714 · Cited by 2 · see citing works
A Qualitative Study on Mental Health Services in Primary Care in Türkiye
Güden, E., Borlu, A., Akpınar, Y. Y., Çorum Provincial Health Directorate, Ç., Eker, Ö. O., Özsoy, S., & Baykan, Z. (2024) · ALPHA PSYCHIATRY · doi:10.5152/alphapsychiatry.2024.241605 · Cited by 2 · see citing works
Imaginator 2.0: Co-design and early evaluation of a novel blended digital intervention targeting self-harm in young people
Servi, A., Gardner-Bougaard, E., Mohamed, S., McDermott, A., Chowdury, N., Rodrigues, R., Aveyard, B., Zalk, N. V., Hampshire, P. A., Dewa, L. H., et al. (2024) · Neuroscience Applied · doi:10.1016/j.nsa.2024.104359 · Cited by 2 · see citing works
Effectiveness of a videoconferencing group-based dyad acceptance and commitment therapy on the quality of life of chronic heart failure patients and their family caregivers: A study protocol for a randomized controlled trial
Zhang, X., Ho, G. W. K., & Mak, Y. W. (2024) · PLoS ONE · doi:10.1371/journal.pone.0298178 · Cited by 1 · see citing works
“Compared to in-person interventions, remote approaches have shown similar effects on improving psychological outcomes [60].”
Background
Development of psycho-oncology telehealth guidelines: a modified Delphi consensus study
Cooper, C., Gilchrist, J., Beatty, L., Kirsten, L. T., Sharpe, L., Zomerdijk, N., Grier, M., Turner, J., Hobbs, K., Haydon, H. M., et al. (2024) · Journal of Psychosocial Oncology Research and Practice · doi:10.1097/or9.0000000000000123 · Cited by 1 · see citing works
Telepsychiatry: From “Telepathy” to the Mainstream
Mucić, D., Hilty, D. M., & Shore, J. H. (2024) · Springer eBooks · doi:10.1007/978-3-031-59936-1_9 · Cited by 1 · see citing works
Mental Health and Substance Use Treatment Provider Assessment of Telehealth Effectiveness for Adult and Adolescent Service Provision During the COVID-19 Pandemic
Sterner, G., Lavetsky, M. B., Ercolani, M. J., & Lopez, K. (2025) · Journal of Dual Diagnosis · doi:10.1080/15504263.2025.2478893 · Cited by 1 · see citing works
Click to consult: psychiatrists’ perspectives on how telepsychiatry impacts communication in the emergency department
Shalev, L., Khazen, M., Rose, A. J., Lubin, G., & Eitan, R. (2025) · Frontiers in Psychiatry · doi:10.3389/fpsyt.2025.1629475 · Cited by 1 · see citing works
Effectiveness of Digital Counseling Through the Lens of School Counselors
Chandel, P. K., Srivastava, N., & Shrimali, A. (2025) · IGI Global eBooks · doi:10.4018/979-8-3373-3351-9.ch013 · Cited by 1 · see citing works
Preferences for Neurodevelopmental Screening Modalities for Children: A Labeled Discrete Choice Experiment Using Partial Choice Set Design
Sharma, P., Kularatna, S., Abell, B., McPhail, S., & Senanayake, S. J. (2025) · Value in Health · doi:10.1016/j.jval.2025.12.002 · Cited by 1 · see citing works
Feasibility Trial of a Single Session of Crisis Response Planning for Youth at High Risk for Suicide
Gorka, S. M., Fuller, A., Toleson, S., Kreutzer, K. A., Allan, N. P., Khazem, L. R., Wastler, H. M., Hiser, J., Burkhouse, K. L., & Kendall, A. D. (2025) · Behavior Therapy · doi:10.1016/j.beth.2025.12.005 · Cited by 1 · see citing works
Sustained clinical and cost-effectiveness of task-sharing and telemedicine for perinatal depression: a secondary analysis of a pragmatic, factorial, randomised controlled trial
Singla, D. R., de Oliveira, C., Silver, R. K., Murphy, S. M., Meltzer-Brody, S. E., Jamieson, M., Kiss, A., Shelly, S., Lawson, A., Vigod, S. N., et al. (2026) · The Lancet Obstetrics Gynaecology & Women s Health · doi:10.1016/s3050-5038(26)00254-2 · Cited by 1 · see citing works
The Influence of the Therapeutic Alliance on Treatment Adherence
Dicker, R., & Hodge, B. (2024) · Springer eBooks · doi:10.1007/978-3-031-58141-0_12 · Cited by 2 · see citing works
Virtual Behavioral Health for Army Soldiers: Soldier Perspectives and Patterns of Treatment
Hepner, K. A., Breslau, J. A., Sousa, J., Roth, C. P., Ruder, T., González, I. E., Montemayor, C., & Griffin, B. A. (2023) · Rand health quarterly · doi:10.7249/rhq-11-01-05
Passaggio alla psicoterapia online durante la pandemia da Coronavirus (Covid-19): variabili associate alla soddisfazione dei pazienti. Il caso del Centro Medico Santagostino
Staccini, L., Cavadini, D., Gravagnuolo, R., Olivetti, E., Bongiovanni, C., Calati, R., Madeddu, F., Mandelli, L., & Porcelli, S. (2023) · QUADERNI DI PSICOTERAPIA COGNITIVA · doi:10.3280/qpc53-2023oa16934
Exploring the Experiences of Receiving Pregnancy Care via Telehealth in Ontario: A Qualitative Study (Preprint)Preprint
Sehar, H., & Neiterman, E. (2024) · doi:10.2196/preprints.56051
GPs’ use of video and telephone consultation: implications for physical activity promotion for older adults. A mixed-methods study
Callaghan, C. T., Cunningham, C., & O’Sullivan, R. (2024) · BJGP Open · doi:10.3399/bjgpo.2023.0256
Experiences of Telehealth for Pregnancy Care in Ontario: A Qualitative Study (Preprint)
Sehar, H., & Neiterman, E. (2024) · Journal of Medical Internet Research · doi:10.2196/56051
Applying explicitation interview to explore the empathic engagement among telephone counsellors in a support helpline
Denis, J., Ruidant, G., Meillerais, S., & Lukenga, M.-P. (2025) · European Journal of Psychotherapy & Counselling · doi:10.1080/13642537.2025.2503701
The impact of training and education programs for healthcare professionals on video and text-based meetings in ensuring healthcare quality: A Scoping Review (Preprint)Preprint
Jabin, M. S. R., bi, N. A., Thomas, S., Ashfaq, A., & Nilsson, E. (2025) · doi:10.2196/preprints.80652
Patient Perspectives of Teletherapy
Doorn, K. A., Levy, S., Teklu, K., & Békés, V. (2026) · Springer eBooks · doi:10.1007/978-3-032-08980-9_4
Qualitative analysis of lessons learned by Master’s-level behavioral health practitioners for remote delivery of cognitive behavioral therapy–based treatment for chronic pain
Balderson, B. H. K., Firemark, A. J., Schneider, J. A., McMullen, C. K., Mayhew, M., Fj, K., Murphy, J. L., & DeBar, L. (2026) · Pain Medicine · doi:10.1093/pm/pnag029
MITO-VATION: Feasibility of a technology-supported structured home exercise program in Mitochondrial Disease
Horne, J., Allen, N. E., Paul, S. S., Walker, J., & Sue, C. M. (2026) · PLOS Digital Health · doi:10.1371/journal.pdig.0001257
Disentangling the roles of online and offline social interactions in the relationship between built environment and adults' mental health
Liu, Y., Li, J., & Zhao, Y. (2026) · Cities · doi:10.1016/j.cities.2026.106974
Patient Engagement and Symptom Outcomes in a Provider-Guided Online Symptom Management Intervention: Mixed Methods Study
Wang, Y., Dabbs, A. D., Thomas, T. H., Campbell, G., & Donovan, H. S. (2026) · Journal of Medical Internet Research · doi:10.2196/72784
Is Technology Remaking Therapy: The Screen and the Self: Telepsychiatry, AI Therapy, and the Defense Against Intimacy
Zuberi, N., & Ringel, C. B. (2026) · Current Psychiatry Reports · doi:10.1007/s11920-026-01695-z
The impact of training and education programs for healthcare professionals on video- and text-based consultations in ensuring healthcare quality: a scoping review
Jabin, M. S. R., bi, N. A., Thomas, S., Ashfaq, A., & Nilsson, E. (2026) · Frontiers in Digital Health · doi:10.3389/fdgth.2026.1861018
Offering in-home video visits: a descriptive national survey of interprofessional clinicians across Veterans Health Administration
Metcalf, E. E., Chang, D. J., Shirk, S. D., Moo, L. R., & Gately, M. (2026) · Frontiers in Digital Health · doi:10.3389/fdgth.2026.1912233
Nurture: Psycho-educational e-mental health intervention on burnout for Grade R educators
Hanekom, A., van der Merwe, W., & Mong, E. (2026) · Journal of Education · doi:10.17159/2520-9868/i103a07
Towards equity in Aboriginal and Torres Strait Islander mental health: Policy priorities across Medicare, telehealth and the National Disability Insurance Scheme
Zhou, X., Suetani, S., Bainbridge, R. G., & Diminic, S. (2026) · Australian & New Zealand Journal of Psychiatry · doi:10.1177/00048674261496708

Discipline-level differences in mental health provider perceptions of video and phone telehealth.
Connolly, S. L., Charness, M. E., Gifford, A. L., & Miller, C. J. (2023) · Psychological Services · doi:10.1037/ser0000791 · Cited by 3 · see citing works
Patient and provider attitudes toward video and phone telemental health care during the COVID-19 pandemic: A systematic review.
Connolly, S. L., Ferris, S. D., Azario, R. P., & Miller, C. J. (2024) · Clinical Psychology Science and Practice · doi:10.1037/cps0000226 · Cited by 12 · see citing works
Comparative Outcomes of Video, Phone, and In-Person Mental Health Care
Connolly, S. L., Raciborski, R. A., Abdulkerim, H., Hogan, T. P., Lindsay, J. A., Heyworth, L. K., Sullivan, J. L., Weaver, K. R., Shimada, S. L., & Miller, C. J. (2026) · JAMA Network Open · doi:10.1001/jamanetworkopen.2026.33396
Provider and leadership attitudes toward telemental health at sites with high levels of video, phone, and in-person care: A qualitative analysis.
Connolly, S. L., Ferris, S. D., Sullivan, J. L., Heyworth, L. K., Shimada, S. L., Weaver, K. R., Hogan, T. P., & Miller, C. J. (2026) · Psychological Services · doi:10.1037/ser0001049
A Qualitative Evidence Synthesis of Patient and Provider Attitudes Toward Audio-Only Telemental Health Care
Connolly, S. L., Adusumelli, Y., Azario, R. P., Ferris, S. D., Hwang, A. R., & Miller, C. J. (2024) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2024.0355 · Cited by 9 · see citing works

Authors: Chen, P. V., Helm, A., Caloudas, S. G., Ecker, A., Day, G., Hogan, J., & Lindsay, J.
Affiliations: Michael E. DeBakey VA Medical Center (US)
Corresponding author: Chen, Patricia V.
ORCID: Chen, Patricia V.
Caloudas, Steve G.
Ecker, Anthony
Day, Giselle
Hogan, Julianna
Lindsay, Jan
Venue: Current Psychiatry Reports
Publisher: Springer Science and Business Media LLC
Published: 2022-09-02
Volume: 24
Issue: 10
Pages: 529-539
ISSN: 1523-3812 (ISSN-L)
1535-1645
DOI: 10.1007/s11920-022-01359-8
PMC: PMC9437398
OpenAlex: W4294190212
Cited by: 73
References: 80
Citations by year: 2026: 11 · 2025: 16 · 2024: 23 · 2023: 23
FWCI: 3.08
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: www.springernature.com/gp/researchers/text-and-data-mining (tdm)
www.springernature.com/gp/researchers/text-and-data-mining (vor)
Locations: Current Psychiatry Reports (publishedVersion)
PubMed Central (publishedVersion)
PubMed (publishedVersion)
Digital Commons-TMC (Texas Medical Center) (submittedVersion)
Funders: Eunice Kennedy Shriver National Institute of Child Health and Human Development (T32HD007339)
Topics: Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
Keywords: telemedicine, telephone therapy, videoconferencing, psychotherapy, symptom relief, treatment retention, patient satisfaction, therapeutic relationship, nonverbal cues, access to mental health care, provider attitudes, implementation strategies
MeSH terms: Mental Disorders, Humans, Mental Health, Psychotherapy, Telemedicine, Videoconferencing

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Evidence of phone vs video-conferencing for mental health treatments: A review of the literature.

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