Benefits and challenges of conducting psychotherapy by telephone

Brenes, Gretchen A.; Ingram, Cobi W.; Danhauer, Suzanne C.

doi:10.1037/a0026135

Cited by 103Telemedicine and Telehealth ImplementationDigital Mental Health InterventionsPsychotherapy Techniques and Applications

Benefits and challenges of conducting psychotherapy by telephone

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Brenes, Gretchen A., Ingram, Cobi W., Danhauer, Suzanne C.·2011·Professional Psychology: Research and Practice

DOI 10.1037/a0026135PMC PMC3256923

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Abstract

Telephone-delivered psychotherapy has increased utility as a method of service delivery in the current world, where a number of barriers, including economic hardships and limited access to care, may prevent people from receiving the treatment they need. This method of service provision is practical and has the potential to reach large numbers of underserved people in a cost-effective manner. The aim of this paper is to review the state-of-the-art of telephone-delivered psychotherapy and to identify improvements and possible solutions to challenges. Results of randomized controlled trials indicate high client acceptance and positive outcomes with this method of delivering psychotherapy. Nonetheless, psychotherapists wishing to deliver psychotherapy by telephone face a number of challenges, including a lack of control over the environment, potential compromises of privacy and confidentiality, developing therapeutic alliance without face-to-face contact, ethical and legal issues in providing psychotherapy by telephone, handling crisis situations at a distance, and psychotherapist adjustment to conducting psychotherapy in an alternative manner. There remains a need for further research, including direct comparisons of face-to-face psychotherapy with telephone-delivered psychotherapy and feasibility of telephone delivery of psychotherapies other than cognitive behavioral therapy.

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Additional file 1 of What influences practitioners’ readiness to deliver psychological interventions by telephone? A qualitative study of behaviour change using the Theoretical Domains Framework
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Authors: Brenes, G. A., Ingram, C. W., & Danhauer, S. C.
Affiliations: Wake Forest University Health Sciences (US)
ORCID: Brenes, Gretchen A.
Ingram, Cobi W.
Danhauer, Suzanne C.
Venue: Professional Psychology: Research and Practice
Publisher: American Psychological Association (APA)
Published: 2011-12
Volume: 42
Issue: 6
Pages: 543-549
ISSN: 0735-7028 (ISSN-L)
1939-1323
DOI: 10.1037/a0026135
PMC: PMC3256923
OpenAlex: W2014337492
Cited by: 103
References: 35
Citations by year: 2026: 2 · 2025: 9 · 2024: 8 · 2023: 5 · 2022: 10 · 2021: 29 · 2020: 16 · 2019: 2 · 2018: 1 · 2017: 4 · 2016: 8 · 2015: 1 · 2014: 2 · 2013: 5 · 2012: 1
FWCI: 2.51
Type: journal article
Language: en
Open access: green
www.ncbi.nlm.nih.gov
Locations: Professional Psychology Research and Practice (publishedVersion)
PubMed (publishedVersion)
Europe PMC (PubMed Central) (acceptedVersion)
PubMed Central (acceptedVersion)
Funders: National Institute of Mental Health (MH065281; MH083664)
Topics: Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
Keywords: external beam radiotherapy, access to mental health care, underserved populations, consumer acceptance, privacy and confidentiality, therapeutic relationship, legal and ethical issues, crisis intervention, cost-effectiveness, cognitive behavioral therapy

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