Measuring ERP success: The key-users’ viewpoint of the ERP to produce a viable IS in the organization
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After successful implementation the user usually becomes dependent on the ERP vendor for assistance and updates.
“After the successful implementation the user usually becomes dependent on the ERP vendor for assistance and updates (Somers and Nelson [26]; Wu and Wang [30]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Wu and Wang [30]
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- Authors
- Wu, J.-H., & Wang, Y.-M.
- Affiliations
- National Sun Yat-sen University (TW)
- National Chi Nan University (TW)
- Corresponding author
- Wu, Jen-Her
- ORCID
- Wang, Yu-Min
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2007-05
- Volume
- 23
- Issue
- 3
- Pages
- 1582-1596
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2020303288
- Cited by
- 203
- References
- 23
- Citations by year
- 2026: 1 · 2025: 4 · 2024: 3 · 2023: 4 · 2022: 6 · 2021: 5 · 2020: 9 · 2019: 12 · 2018: 5 · 2017: 10 · 2016: 10 · 2015: 10 · 2014: 19 · 2013: 24 · 2012: 16
- FWCI
- 16.35
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Computers in Human Behavior (publishedVersion)
- Funders
- National Science Council
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Keywords
- enterprise resource planning, ERP success, user satisfaction, key users, small and medium-sized enterprises, questionnaire development, reliability and validity, business process integration
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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