A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems1

Seddon, Peter B.; Calvert, Cheryl; Yang, Song

doi:10.2307/20721429

Cited by 211ERP Systems Implementation and ImpactInformation Technology Governance and StrategyCorporate Governance and Management

A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems1

Seddon, Peter B., Calvert, Cheryl, Yang, Song·2010·MIS Quarterly

DOI 10.2307/20721429

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Abstract

This paper develops a long-term, multi-project model of factors affecting organizational benefits from enterprise systems (ES), then reports a preliminary test of the model. In the shorter-term half of the model, it is hypothesized that once a system has gone live, two factors, namely functional fit and overcoming organizational inertia, drive organizational benefits flowing from each major ES improvement project. The importance of these factors may vary from project to project. In the long-term half of the model, it is hypothesized that four additional factors, namely integration, process optimization, improved access to information, and on-going major ES business improvement projects, drive organizational benefits from ES over the long term. Preliminary tests of the model were conducted using data from 126 customer presentations from SAP’s 2003 and 2005 Sapphire U.S. conferences. All six factors were found to be important in explaining variance in organizational benefits from enterprise systems from the perspective of senior management.

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Our results show how novel digital technologies can be combined with traditional enterprise systems.
“More specifically, our results show how novel digital technologies can be combined with traditional enterprise systems (Seddon et al. 2010;Sedera and Lokuge 2017;Sedera et al. 2016).”
From How affordances of chatbots cross the chasm between social and traditional enterprise systems (2020) · cites this paper as Seddon et al. 2010

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Organizational enablers for governance and governmentality of projects: A literature review
Müller, R., Pemsel, S., & Shao, J. (2014) · International Journal of Project Management · doi:10.1016/j.ijproman.2014.03.007 · Cited by 146 · see citing works
Inducing Intrinsic Motivation to Explore the Enterprise System: The Supremacy of Organizational Levers
Ke, W., Tan, C., Sia, C. L., & Wei, K. (2012) · Journal of Management Information Systems · doi:10.2753/mis0742-1222290308 · Cited by 133 · see citing works
Post-implementation practices of ERP systems and their relationship to financial performance
Galy, E., & Sauceda, M. J. (2014) · Information & Management · doi:10.1016/j.im.2014.02.002 · Cited by 121 · see citing works
ERP system usage and benefit: A model of antecedents and outcomes
Nwankpa, J. K. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2014.12.019 · Cited by 121 · see citing works
Organizational Learning and CRM Success: A Model for Linking Organizational Practices, Customer Data Quality, and Performance
Peltier, J. W., Zahay, D. L., & Lehmann, D. R. (2012) · Springer eBooks · doi:10.1007/978-3-031-88079-7_23 · Cited by 115 · see citing works
An empirical analysis of the factors and measures of Enterprise Architecture Management success
Lange, M., Mendling, J., & Recker, J. (2015) · European Journal of Information Systems · doi:10.1057/ejis.2014.39 · Cited by 114 · see citing works
“For example, Seddon et al (2010) estimated organizational bene ﬁ ts from Enterprise Systems implementations by reviewing management presentations released after the implementations.”
Method
Understanding the determinants of e-business adoption in ERP-enabled firms and non-ERP-enabled firms: A case study of the Western Balkan Peninsula
Ilin, V., Ivetić, J., & Simić, D. (2017) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2017.07.025 · Cited by 112 · see citing works
“ERP systems refer to large commercial software packages that standardize business processes and codify and organize an enterprise's business data into an integrated database (Seddon et al., 2010; Strong and Volkoff, 2010).”
Background
Work routines as an object of resistance during information systems implementations: theoretical foundation and empirical evidence
Laumer, S., Maier, C., Eckhardt, A., & Weitzel, T. (2016) · European Journal of Information Systems · doi:10.1057/ejis.2016.1 · Cited by 96 · see citing works
“While organizations continue to implement these systems to support effective and ef ﬁ cient work routines and to gain strategic advantages (Seddon et al , 2010; Strong & Volkoff, 2010), their inability to understand and manage employees ’ perceptions during IS implementations has been recognized as…”
Background
Organizational enablers for project governance and governmentality in project-based organizations
Müller, R., Pemsel, S., & Shao, J. (2014) · International Journal of Project Management · doi:10.1016/j.ijproman.2014.07.008 · Cited by 84 · see citing works
Influence of ERP systems on business process agility
Seethamraju, R., & Sundar, D. K. (2013) · IIMB Management Review · doi:10.1016/j.iimb.2013.05.001 · Cited by 83 · see citing works
“Despite huge investments in the software, in implementation, maintenance, user training, and continuous updates, many implementation failures and less than satisfactory benefits have been reported in the literature (Davenport, 2000; Nah, Tan, & Teh, 2004; Seddon et al., 2010).”
Background
The impact of relational norms on information technology project success and its moderation through project governance
Müller, R., & Martinsuo, M. M. (2015) · International Journal of Managing Projects in Business · doi:10.1108/ijmpb-04-2014-0036 · Cited by 78 · see citing works
Performance effects of using an ERP system for manufacturing planning and control under dynamic market requirements
Tenhiälä, A., & Helkiö, P. (2014) · Journal of Operations Management · doi:10.1016/j.jom.2014.05.001 · Cited by 77 · see citing works
“…(see examples in, e.g., Robey et al., 2002) gave rise to much research on the typical pitfalls and success factors of implementing ERP systems (for reviews and recent examples, see, e.g., Karimi et al., 2007; Seddon et al., 2010; Berente and Yoo, 2012; Sasidharan et al., 2012; Yeh and Xu, 2013).”
Background
Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems
Adam, M. T. P., Gimpel, H., Maedche, A., & Riedl, R. (2017) · Business & Information Systems Engineering · doi:10.1007/s12599-016-0451-3 · Cited by 78 · see citing works
“The underlying architectural paradigm follows established concepts from BI&A systems (Watson 2009).”
Background
How to get the most from a business intelligence application during the post implementation phase? Deep structure transformation at a U.K. retail bank
Audzeyeva, A., & Hudson, R. S. (2015) · European Journal of Information Systems · doi:10.1057/ejis.2014.44 · Cited by 74 · see citing works
“…may reflect the specific nature of the IT (strategic information systems in Silva & Hirschheim (2007) as opposed to BI in our study), industry (Elbashir et al, 2008), organization-specific timing (Silva & Hirschheim, 2007) and the BI exploitation stage (Purvis et al, 2001; Seddon et al, 2010).”
Background
G2G information sharing among government agencies
Fan, J., Zhang, P., & Yen, D. C. (2013) · Information & Management · doi:10.1016/j.im.2013.11.001 · Cited by 69 · see citing works
Motivations Underlying the Adoption of ERP Systems in Healthcare Organizations: Insights from Online Stories
Poba-Nzaou, P., Uwizeyemungu, S., Raymond, L., & Paré, G. (2014) · Information Systems Frontiers · doi:10.1007/s10796-012-9361-1 · Cited by 63 · see citing works
“While this method has proven to be a valid source of insights in previous IT research (e.g. Shang and Seddon 2000; Raymond et al. 2006; Seddon et al. 2010), we acknowledge that online stories may tend to oversell the vendors ’ products and services as well as the benefits they provide, and hence…”
Method
Achieving IT Program Goals with Integrative Conflict Management
Jiang, J. J., Chang, J. Y. T., Chen, H., Wang, E. T. G., & Klein, G. L. (2014) · Journal of Management Information Systems · doi:10.2753/mis0742-1222310104 · Cited by 63 · see citing works
“Unfortunately, with the exception of Chang [18], the existing literature on program management is sparse and still in the definition and exploratory stages that include topics such as (1) defining the program management concept [74], (2) exploring program management success factors [75], (3) providing governance frame…”
Background
Integrating ERP and e-business: Resource complementarity in business value creation
Hsu, P. (2013) · Decision Support Systems · doi:10.1016/j.dss.2013.06.013 · Cited by 63 · see citing works
Solving misfits in ERP implementations by SMEs
van Beijsterveld, J. A. A., & Groenendaal, W. J. H. V. (2015) · Information Systems Journal · doi:10.1111/isj.12090 · Cited by 60 · see citing works
“A good ﬁ t between the requirements of the company and those of the ERP system increases the chance of a successful implementation (Hong & Kim, 2002; Wang et al ., 2006; and Morton & Hu, 2008) and also increases the organizational bene ﬁ ts (Seddon et al ., 2010).”
BackgroundMethodInfluential
The longitudinal impact of enterprise system users’ pre-adoption expectations and organizational support on post-adoption proficient usage
Veiga, J. F., Keupp, M. M., Floyd, S. W., & Kellermanns, F. W. (2013) · European Journal of Information Systems · doi:10.1057/ejis.2013.15 · Cited by 58 · see citing works
“Although research has demonstrated that reducing adop-ter resistance to using a new system is a key driver of ES bene ﬁ ts such as pro ﬁ ciency (Seddon et al , 2010), greater organizational support may exacerbate resistance.”
BackgroundMethodInfluential
How affordances of chatbots cross the chasm between social and traditional enterprise systems
Stoeckli, E., Dremel, C., Uebernickel, F., & Brenner, W. (2020) · Electronic Markets · doi:10.1007/s12525-019-00359-6 · Cited by 55 · see citing works
Achieving benefits with business analytics systems: an evolutionary process perspective
Shanks, G., & Bekmamedova, N. (2012) · Journal of Decision System · doi:10.1080/12460125.2012.729182 · Cited by 53 · see citing works
“Second, although much is known about how enterprise resource planning (ERP) systems bring bene-ﬁ ts to organisations (Seddon et al. 2010), this does not generalise to BA systems.”
Background
Patterns underlying required competencies for CPA professionals: a content and cluster analysis of job ads
Uwizeyemungu, S., Bertrand, J., & Poba‐Nzaou, P. (2020) · Accounting Education · doi:10.1080/09639284.2020.1737157 · Cited by 49 · see citing works
“Previous studies (e.g. Poba-Nzaou et al., 2014; Seddon et al., 2010) have shown that secondary data from websites can be a valid source of insights in various research areas.”
Background
Exploring ERP systems adoption in challenging times. Insights of SMEs stories
Perera, A. G., Jiménez, M. D. A. J., & Sancha, P. (2023) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2023.122795 · Cited by 47 · see citing works
ERP institutionalization: exploring the influential factors
Pishdad, A., & Haider, A. (2013) · Journal of Enterprise Information Management · doi:10.1108/jeim-07-2013-0046 · Cited by 46 · see citing works
“Introduction Enterprise resource planning ( ERP) system has become a core technology in many businesses since the past two decades (Holland and Light, 1999; Davenport, 2000; Gargeya and Brady, 2005; Seddon et al., 2010).”
BackgroundInfluential
Innovation with IS usage: individual absorptive capacity as a mediator
Wang, W., Liu, L., Feng, Y., & Wang, T. (2014) · Industrial Management & Data Systems · doi:10.1108/imds-05-2014-0160 · Cited by 45 · see citing works
Characteristics of IT artifacts: a systems thinking‐based framework for delineating and theorizing IT artifacts
Matook, S., & Brown, S. A. (2016) · Information Systems Journal · doi:10.1111/isj.12108 · Cited by 44 · see citing works
Organizational Learning
Sanoubar, N., & Shoaran, A. (2017) · International Conference on Information System and Data Mining (ICISDM) · doi:10.1145/3077584.3077585 · Cited by 44 · see citing works
“information management support the positive link between data quality and IT system benefits [25].”
Background
Impact of Artificial Intelligence on Firm Performance: Exploring the Mediating Effect of Process-Oriented Dynamic Capabilities
Wamba-Taguimdje, S.-L., Wamba, S. F., Kamdjoug, J. R. K., & Wanko, C. E. T. (2020) · Lecture notes in information systems and organisation · doi:10.1007/978-3-030-47355-6_1 · Cited by 44 · see citing works
How do Requirements Evolve over Time? A Case Study Investigating the Role of Context and Experiences in the Evolution of Enterprise Software Requirements
Schneider, S., Wollersheim, J., Krcmar, H., & Sunyaev, A. (2016) · Journal of Information Technology · doi:10.1057/s41265-016-0001-y · Cited by 43 · see citing works
“ES is deﬁned as application software that supports core business processes across departments and between organizations (Seddon et al. , 2010), for instance, software for enterprise resource planning or customer relationship management (CRM).”
BackgroundMethod
Business analytics maturity of firms: an examination of the relationships between managerial perception of IT, business analytics maturity and success
Chen, L., & Nath, R. (2017) · Information Systems Management · doi:10.1080/10580530.2017.1416948 · Cited by 46 · see citing works
“Unlike operational IS, the benefits of these systems tend to be long-term, indirect and more difficult to measure, hence require executives to take a long-term, strategic view of IT to appreciate (Seddon, Calvert, & Yang, 2010).”
Background
Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda
Fielt, E., Bandara, W., Miskon, S., & Gable, G. G. (2014) · Communications of the Association for Information Systems · doi:10.17705/1cais.03454 · Cited by 42 · see citing works
“Moreover, shared services has the potential to leverage IT related benefits with respect to faster, more accurate process coordination and execution and greater accuracy of and visibility into organizational data [Seddon et al., 2010].”
Background
Analysis of requirements for Big Data Adoption to maximize IT Business Value
Lamba, H. S., & Dubey, S. K. (2015) · International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO) · doi:10.1109/icrito.2015.7359268 · Cited by 42 · see citing works
“Yang[29] 2010 1.”
Gamification of Enterprise Systems
Nah, F. F., Eschenbrenner, B., Claybaugh, C. C., & Koob, P. B. (2019) · Systems · doi:10.3390/systems7010013 · Cited by 57 · see citing works
“The key literature on enterprise systems has focused on implementation [7,18,22–27], upgrades [5,23,28,29], acceptance [8,30–32], benefits [33,34], usefulness [35], vendor relationships [26,27,36], and assimilation [37–39].”
Background
ERP benefits capability framework: orchestration theory perspective
Badewi, A. A., Shehab, E., Zeng, J., & Mohamad, M. (2017) · Business Process Management Journal · doi:10.1108/bpmj-11-2015-0162 · Cited by 41 · see citing works
“Likewise, the fitness between ERP and organizational function affects performance (Seddon et al., 2010; Morton and Hu, 2008).”
Background
Integration breach: Investigating the effect of internal and external information sharing and coordination on firm profit
Titah, R., Shuraida, S., & Rekik, Y. (2016) · International Journal of Production Economics · doi:10.1016/j.ijpe.2016.01.002 · Cited by 39 · see citing works
Synthesizing enterprise data to strategically align performance: The intentionality of strategy surrogation
Reinking, J., Arnold, V., & Sutton, S. G. (2020) · International Journal of Accounting Information Systems · doi:10.1016/j.accinf.2019.100444 · Cited by 38 · see citing works
Virtual Team Effectiveness
Gilson, L. L., Maynard, M. T., & Bergiel, E. B. (2013) · Small Group Research · doi:10.1177/1046496413488216 · Cited by 37 · see citing works
“(e.g., Buchanan & Boddy, 1982; Seddon, Calvert, & Yang, 2010).”
User expertise in contemporary information systems: Conceptualization, measurement and application
Sedera, D., & Dey, S. (2013) · Information & Management · doi:10.1016/j.im.2013.07.004 · Cited by 37 · see citing works
“USER EXPERTISE IN CONTEMPORARY IS There has been a growing recognition of the importance of using contemporary IS appropriately for the lifecycle-wide health and longevity [19, 20].”
Background
Understanding the impact of business cases on IT investment decisions: An analysis of municipal e-government projects
Berghout, E. W., & Tan, C. (2013) · Information & Management · doi:10.1016/j.im.2013.07.010 · Cited by 36 · see citing works
An empirical identification and categorisation of training best practices for ERP implementation projects
Esteves, J. (2013) · Enterprise Information Systems · doi:10.1080/17517575.2013.771411 · Cited by 35 · see citing works
“Despite the benefits that can be gained from successful Enterprise Resource Planning (ERP) systems implementations (Seddon et al. 2010), there is already an evidence of failure in ERP projects with prior reports showing that ‘ 70 percent of ERP implementations fail to deliver anticipated benefits ’…”
Background
Enterprise system programs: Goal setting and cooperation in the integration team
Chang, J. Y. T., Jiang, J. J., Klein, G. L., & Wang, E. T. G. (2018) · Information & Management · doi:10.1016/j.im.2018.12.005 · Cited by 35 · see citing works
Investigating CSFs for the life cycle of ERP system from the perspective of IT governance
Li, H., Chang, S.-I., & Yen, D. C. (2016) · Computer Standards & Interfaces · doi:10.1016/j.csi.2016.10.013 · Cited by 34 · see citing works
Enabling supply chain analytics for enterprise information systems: a topic modelling literature review and future research agenda
Asmussen, C. B., & Møller, C. (2020) · Enterprise Information Systems · doi:10.1080/17517575.2020.1734240 · Cited by 33 · see citing works
“Seddon, Calvert, and Yang (2010) ﬁ nd six critical factors for organisational bene ﬁ ts from enterprise system use.”
Background
Show me the money
Maklan, S., Peppard, J., & Klaus, P. (2015) · European Journal of Marketing · doi:10.1108/ejm-08-2013-0411 · Cited by 33 · see citing works
Efficiency analysis of ERP packages—A customization perspective
Parthasarathy, S., & Sharma, S. (2016) · Computers in Industry · doi:10.1016/j.compind.2016.05.004 · Cited by 32 · see citing works
Commodity or competitive advantage? Analysis of the ERP value paradox
Hsu, P. (2013) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2013.06.004 · Cited by 35 · see citing works
“However, in practice, it is often observed that while firms spend hundreds of millions of dollars implementing ERP systems, not all of them find the systems beneficial to their bottom line (Banker et al. 2006, Seddon et al. 2010).”
Background
A hermeneutic analysis of critical success factors for Enterprise Systems implementation by SMEs
Kurnia, S., Linden, T., & Huang, G. (2019) · Enterprise Information Systems · doi:10.1080/17517575.2019.1650960 · Cited by 30 · see citing works
“Enterprise Systems (ES) are large-scale, real-time, integrated, packaged software applications that support information flows, business processes, reporting and business analytics within or between organisations (Seddon, Calvert, and Yang 2010).”
Background
Information technology and service diversification: A cross-level study in different innovation environments
Lei, Y., Guo, Y., Zhang, Y., & Cheung, W. (2021) · Information & Management · doi:10.1016/j.im.2021.103432 · Cited by 31 · see citing works
The Long Road to Benefits Management: Toward an Integrative Management Model
Svejvig, P., & Schlichter, B. R. (2020) · Project Management Journal · doi:10.1177/8756972819896485 · Cited by 30 · see citing works
“The majority of benefits management methods take a functionalist, rational stance (Breese, 2012), according to which benefits can be identified at the beginning of a project/program and then achieved post- project over the shorter or longer term (Seddon et al., 2010).”
Background
The negotiation and selection of horizontal mechanisms to support post‐implementation ERP organizations
Gallagher, K. P., Worrell, J. L. “., & Mason, R. M. (2012) · Information Technology and People · doi:10.1108/09593841211204326 · Cited by 29 · see citing works
“driving post-implementation benefits (Seddon et al., 2010; Staehr, 2008).”
Background
A Longitudinal Examination of Enterprise Resource Planning System Post-Implementation Enhancements
Cao, J., Nicolaou, A. I., & Bhattacharya, S. (2013) · Journal of Information Systems · doi:10.2308/isys-50398 · Cited by 29 · see citing works
Ceiling effect in EMR system assimilation: a multiple case study in primary care family practices
Trudel, M.-C., Marsan, J., Paré, G., Raymond, L., de Guinea, A. O., Maillet, É., & Micheneau, T. (2017) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-017-0445-1 · Cited by 31 · see citing works
“Alternatively, organizational inertia can be observed when users are not “motivated and able to use the system once it has gone live” ([60], p.”
Background
ERP systems drive businesses towards growth and sustainability
Anaya, L. A., & Qutaishat, F. T. (2022) · Procedia Computer Science · doi:10.1016/j.procs.2022.08.103 · Cited by 27 · see citing works
The impact of sourcing enterprise system use and work process interdependence on sourcing professionals’ job outcomes
Rai, A., & Hornyak, R. (2013) · Journal of Operations Management · doi:10.1016/j.jom.2013.07.005 · Cited by 27 · see citing works
How do ambidextrous leadership and self-efficacy influence employees' enterprise system use: an empirical study of customer relationship management system context
Tang, X., & Wei, S. (2021) · Information Technology and People · doi:10.1108/itp-07-2020-0479 · Cited by 30 · see citing works
Project Transitions—Navigating Across Strategy, Delivery, Use, and Decommissioning
Locatelli, G., Žerjav, V., & Klein, G. L. (2020) · Project Management Journal · doi:10.1177/8756972820953976 · Cited by 25 · see citing works
“Organizations initiate the project with anticipated benefits that may fail to realize if the product does not reach operational goals (Seddon et al., 2010).”
Background
Software as a Service Value and Firm Performance - A literature Review Synthesis in Small and Medium Enterprises
Rodrigues, J. L. K., Ruivo, P., & Oliveira, T. (2014) · Procedia Technology · doi:10.1016/j.protcy.2014.10.085 · Cited by 25 · see citing works
“No Theory referenced 1 [1] [21-29] [30-32]”
ERP System versus Stand‐Alone Enterprise Applications in the Mitigation of Operational Glitches
Tenhiälä, A., Rungtusanatham, M. J., & Miller, J. W. (2017) · Decision Sciences · doi:10.1111/deci.12279 · Cited by 24 · see citing works
A strategic activity model of Enterprise System implementation and use: Scaffolding fluidity
Leonard, J., & Higson, H. E. (2013) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2013.11.003 · Cited by 24 · see citing works
“Within the Zone of Proximal Development, support for learners can be described by means of a scaffolding metaphor (Wood 1976, Cazden 1979, Stone 1998). Scaffolding describes the specific practices by which the expert or teacher supports the learner. Puntambekar and Hubscher (2005) adapted it to describe support for ad…”
Background
Functional IT Complementarity and Hospital Performance in the United States: A Longitudinal Investigation
Mishra, A. N., Tao, Y., Keil, M., & Oh, J. (2021) · Information Systems Research · doi:10.1287/isre.2021.1064 · Cited by 22 · see citing works
Using Business Analytics for Strategic Alignment and Organisational Transformation
Shanks, G., Bekmamedova, N., & Willcocks, L. P. (2013) · International Journal of Business Intelligence Research · doi:10.4018/ijbir.2013070101 · Cited by 23 · see citing works
Towards a City's Systems Integration Model for Smart City Development: A Conceptualization
Javidroozi, V., Shah, H., Cole, A., et al. (2015) · International Conference on Computational Science and Computational Intelligence (CSCI) · doi:10.1109/csci.2015.10 · Cited by 23 · see citing works
“Overall, integration of enterprise systems itself is the main benefit and core capability for organizations, and that is all about access to real time information by all sections of an enterprise [4][25].”
Background
Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda
Hernandez, A., & Lee, M. (2025) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2025.104092 · Cited by 22 · see citing works
Multifaceted Applications of Data Mining, Business Intelligence, and Knowledge Management
Kasemsap, K. (2016) · International Journal of Social and Organizational Dynamics in IT · doi:10.4018/ijsodit.2016010104 · Cited by 22 · see citing works
The Effect of Social Network Structures at the Business/IT Interface on IT Application Change Effectiveness
Zolper, K., Beimborn, D., & Weitzel, T. (2014) · Journal of Information Technology · doi:10.1057/jit.2014.6 · Cited by 22 · see citing works
“We hypothesize that three characteristics of social structures contribute to the effectiveness of operational application changes in terms of ful ﬁ lling the business requirements: the existence of interface actors who connect their unit (business or IT) to the other unit (structural characteristic…”
Background
Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity
van Zoonen, W., Sivunen, A. E., Rice, R. E., & Treem, J. W. (2021) · International Journal of Business Communication · doi:10.1177/23294884211050068 · Cited by 24 · see citing works
“Although some suggest that implementation periods can last much longer than 6 months (e.g., Seddon et al., 2010), the managers and researchers involved believed that 6 months was sufficient for adopters to achieve a reasonable level of proficiency with the platform.”
Background
An Empirical Study of Technological Factors Affecting Cloud Enterprise Resource Planning Systems Adoption
Kinuthia, J. N., & Chung, S. H. (2017) · Information Resources Management Journal · doi:10.4018/irmj.2017040101 · Cited by 23 · see citing works
Case study research in information systems
Shanks, G., & Bekmamedova, N. (2018) · Elsevier eBooks · doi:10.1016/b978-0-08-102220-7.00007-8 · Cited by 19 · see citing works
How do businesses utilize change management for process optimization? A cross-analysis among industrial sectors
Monferdini, L., & Bottani, E. (2024) · Business Process Management Journal · doi:10.1108/bpmj-03-2024-0158 · Cited by 18 · see citing works
The roles of social identity and dynamic salient group formations for ERP program management success in a postmerger context
Mueller, S. K., Mendling, J., & Bernroider, E. W. N. (2018) · Information Systems Journal · doi:10.1111/isj.12223 · Cited by 18 · see citing works
“Benefits such as cost savings (Holland & Light, 1999; Seddon, Calvert, & Yang, 2010) tend to be as substantial as implementation costs.”
Background
Interproject Conflict Management Through Cooperation in an Enterprise System Implementation Program
Cheng, F.-F., Wu, C.-S., & Chang, J. Y. T. (2020) · Project Management Journal · doi:10.1177/8756972820949058 · Cited by 17 · see citing works
“To achieve the desired overall benefits of an ES, a multiple-project approach with an overarching goal of ensuring proper ES implementation is adopted (Seddon et al., 2010 ).”
Background
Chatbots for Cultural Venues: A Topic-Based Approach
Bouras, V., Spiliotopoulos, D., Margaris, D., Vassilakis, C., Kotis, K., Antoniou, A., Lepouras, G., Wallace, M., & Poulopoulos, V. (2023) · Algorithms · doi:10.3390/a16070339 · Cited by 17 · see citing works
Entropic Statistical Description of Big Data Quality in Hotel Customer Relationship Management
Serrano, L. G., Ballestero, P. T., Muñoz-Romero, S., Soguero-Ruíz, C., & Rojo‐Álvarez, J. L. (2019) · Entropy · doi:10.3390/e21040419 · Cited by 25 · see citing works
Does it get better over time? A longitudinal assessment of enterprise system user performance
Sedera, D., & Lokuge, S. (2019) · Information Technology and People · doi:10.1108/itp-01-2019-0005 · Cited by 17 · see citing works
The Relationship between Corporate Governance and Firm Performance: The Effect of Internal Audit and Enterprise Resource Planning (ERP)
Alsurayyi, A. I., & Alsughayer, S. A. (2021) · Open Journal of Accounting · doi:10.4236/ojacct.2021.102006 · Cited by 16 · see citing works
“This result is consistent with Seddon et al. (2010), who argued that ERP improved access to information and information integration, and with Jidong and Liyan (2010), who argued that ERP implementation enhances information flow for internal managers and external stakeholders, helps resolve…”
Result
Does ERP integration foster Cross-Functional Awareness? Challenging conventional wisdom for SMEs and large French firms
Marciniak, R., Amrani, R. E., Rowe, F., & Adam, F. (2014) · Business Process Management Journal · doi:10.1108/bpmj-05-2013-0056 · Cited by 16 · see citing works
“Existing literature has documented that, when properly selected and effectively implemented, ERP systems can lead to business benefits such as faster transaction processing, real-time data, improved process visibility and increased automation of routine tasks (Seddon et al., 2010).”
De l'intégration interne du système d'information à l'intégration du système d'information de la chaîne logistique
de Corbière, F., Rowe, F., & Wolff, F. (2014) · Systèmes d information & management · doi:10.3917/sim.121.0081 · Cited by 1 · see citing works
Creating Organizational Resilience through Digital Transformation and Dynamic Capabilities: Findings from fs/QCA Analysis on the Example of Polish CHP Plants
Kwiotkowska, A. (2024) · Sustainability · doi:10.3390/su16146266 · Cited by 16 · see citing works
The value of enterprise information systems under different corporate governance aspects
Chen, X., Dai, Q., & Na, C. (2019) · Information Technology and Management · doi:10.1007/s10799-019-00310-3 · Cited by 15 · see citing works
Success Factors for ICT Shared Services in the Higher Education Sector
Miskon, S., Bandara, W., Gable, G. G., et al. (2012) · Journal of Information Technology Research · doi:10.4018/jitr.2012070101 · Cited by 15 · see citing works
Realizing Sustainable Value from ERP Systems Implementation
Anaya, L. A., Flak, L. S., & Abushakra, A. (2023) · Sustainability · doi:10.3390/su15075783 · Cited by 14 · see citing works
Determinants of Vendor Profitability in Two Contractual Regimes: An Empirical Analysis of Enterprise Resource Planning Projects
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Authors: Seddon, P. B., Calvert, C., & Yang, S.
Affiliations: The University of Melbourne (AU)
Monash University (AU)
Department of Information Systems, University of Melbourne, Victoria 3010, Australia
ORCID: Seddon, Peter B.
Venue: MIS Quarterly
Publisher: MIS Quarterly
Published: 2010-06-01
Volume: 34
Issue: 2
Pages: 305-328
ISSN: 0276-7783 (ISSN-L)
2162-9730
DOI: 10.2307/20721429
OpenAlex: W3142038433
Cited by: 211
References: 136
Citations by year: 2026: 8 · 2025: 15 · 2024: 10 · 2023: 13 · 2022: 8 · 2021: 10 · 2020: 12 · 2019: 19 · 2018: 7 · 2017: 14 · 2016: 13 · 2015: 21 · 2014: 21 · 2013: 22 · 2012: 15
FWCI: 25.37
Type: journal article
Language: en
Open access: closed
Locations: MIS Quarterly (publishedVersion)
Minerva Access (University of Melbourne) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
Keywords: enterprise systems, organizational benefits, ERP implementation, functional fit, organizational inertia, system integration, process optimization, access to information, top management

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A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems1

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