Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model
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B2C websites that are visually pleasing, have accessible content information, and are easy to navigate influence consumer trust with cognitive and affective responses.
“In particular, the development of business-to-consumer (B2C) websites those are visually pleasing, accessible content information and easy to navigate influence consumer trust with cognitive and affective responses (Éthier et al., 2008; Cyr, 2013).”
From Individual level culture influence on online consumer iTrust aspects towards purchase intention across cultures: A S-O-R model (2015) · cites this paper as Éthier et al., 2008
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- Authors
- Éthier, J., Hadaya, P., Talbot, J., & Cadieux, J.
- Affiliations
- Université de Sherbrooke (CA)
- HEC Montréal (CA)
- Corresponding author
- Éthier, Jean
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2008-09
- Volume
- 24
- Issue
- 6
- Pages
- 2771-2791
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2088185025
- Cited by
- 92
- References
- 95
- Citations by year
- 2026: 1 · 2025: 4 · 2024: 2 · 2023: 4 · 2022: 6 · 2021: 3 · 2020: 8 · 2019: 4 · 2018: 5 · 2017: 4 · 2016: 5 · 2015: 4 · 2014: 9 · 2013: 11 · 2012: 10
- FWCI
- 9.78
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Computers in Human Behavior (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- web interface design, online shopping, consumer emotions, cognitive appraisal, approach-avoidance behavior, website usability, liking, joy, information gathering
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